BT Dispute - Power surge caused damage to the Fron...

I am currently in dispute with BT re Engineer Call Out for £99. His report states that a power surge caused damage to the NTE5 (Network Terminal Equipment) Service Specific Front Plate which caused me to have no dial tone. Broadband Infinity was unaffected.
He told me at the time that there had been a lightening strike in the area and was having to change face plates for a lot of customers but the official report states "I arrived at the site and found that the fault was on the NTE5 (Network Terminal Equipment) Service Specific Front Plate due to power surge. I changed the plate. The eclipse was tested OK. I tested and demonstrated the working of the line with the customer"
Is a  power surge a feasible explanation? What would cause such a situation?

Yes i know he's been charged, what i was trying to say was under openreach rules the repair should have been free... here is a copy direct from openreaches charging section...
Lightning and Power Surges
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Openreach is responsible for any lightning damage to its network and overhead or underground cabling. It is not liable for any compensation or the repair/replacement costs for End User owned wiring or apparatus damaged by lightning.
If there is lightning damage to the external network, dropwire, aerial cable routes, poles or exchanges then Openreach will not charge for the replacement of the NTE or Master Socket. The NTE can be damaged as a result of inductive lightning; this is where a strike takes place within proximity of the Openreach Network causing an induced current surge damaging the NTE and / or End User Apparatus, but with no other signs of damage to the Network. There should still be NO charge for the NTE replacement.
Where there is damage to the End User owned wiring and/or apparatus with no damage to the Openreach network i.e. confirmation of a good test result with equipment unplugged, then a visit charge should be raised.
Where there is lightning and power surge damage to the End User owned wiring and Openreach has been authorised to carry out a repair then this work will be chargeable under TRC for time and materials. A visit charge will not be raised if the engineer is required carry out any repair to the Openreach network on the premises due to lightning damage on the same visit.

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