IPOD Shuffle not recognized by computer, and caused a USB power surge

Device is not recognized by computer, and I tried the listed support recommendations.
The problem originated when I plugged the IPOD shuffle directly into the computer USB ( not using a hub), and this caused a warning window to appear saying unknown device has caused a power surge to this port, and most be removed. Prior to this event, the IPOD shuffle has worked (with direct contact with computer usb or through a powered highspeed usb hub) without issue for nearly 1 year. Any taker's on this issue? Thanks.

Hi JBR,
Go to your control panel and click on Install/Uninstall programs. Scroll down and see if you have multiple versions of the ipod updater installed on your computer. If you do, then uninstall both versions. Reboot your computer.
Next, go to the downloads page and download/install the 1-10-2006 ipod updater. Once installed, go to your start programs and select ipod updater from there. Plug in your ipod and wait a moment. If it's like mine, it'll recognize your ipod and then you can do a "restore" for a clean format.
After that, open itunes and life should be good.
Hope this helps!

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I HAVE A SIMILAR PROBLEM TO THAT I JUST BOUGHT MY 30GB IPOD VIDEO ABOUT 4 HOURS AGO, SINCE THEN I HAVE BEEN REALLY STRUGGLING TO INSTALL IT. A SOON AS I GOT IT, I DID EXACTLY WHAT IT SAID, I WENT TO WWW.APPLE.COM/IPOD/START AND DOWNLOADED THE NEWEST ITUNES VERSION. THEN I PLUGGED IN MY IPOD TO MY COMPUTER, AND ALL THAT HAPPENS IS A LITTLE BUBBLE OPENS UP AND SAYS "FOUND NEW HARDWARE" WHEN I CLICK THAT, IT OPENS UP, AND I CLICK "INSTALL THE SOFTWARE AUTOMATICALLY" WHERE IT SAYS IT, THEN I CLICK NEXT AND WAIT. AFTER, IT SAYS "THE HARDWARE WAS NOT INSTALLED BECAUSE THE WIZARD CANNOT FIND THE NECESARRY SOFTWARE".AFTER I WENT TO WWW.APPLE.COM TO FIND OUT WHAT THE PROBLEM WAS, I'VE LOOKED THROUGH AND READ EVERY ARTICLE THAT CAN PERTAIN TO MY SITUTAION, BUT NONE HAVE HELPED ME I AM DISPLEASED TO SAY, THE LAST ARTICLE I READ WAS THIS ONE:
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IPod Shuffle not recognized by computer

iTunes keeps telling me that my shuffle is not fomatted properly and I have to restore. But even after restoring, I still keep getting the same error message. What can I do?

Hi JBR,
Go to your control panel and click on Install/Uninstall programs. Scroll down and see if you have multiple versions of the ipod updater installed on your computer. If you do, then uninstall both versions. Reboot your computer.
Next, go to the downloads page and download/install the 1-10-2006 ipod updater. Once installed, go to your start programs and select ipod updater from there. Plug in your ipod and wait a moment. If it's like mine, it'll recognize your ipod and then you can do a "restore" for a clean format.
After that, open itunes and life should be good.
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Ipod Shuffle wont connect to computer and i cannot charge it.

My ipod shuffle charges via the computer and my computer is not recognizing the ipod and neither is itunes. I have treid all your 5 steps and its still not working, i cannot "RESET" it because my ipod isnt being recognised at all!!
Help please.

They're not -my- five steps. They are, however, a useful start to troubleshooting iPod issues. Unfortunately, since Resetting iPod shuffle doesn't require the use of a computer, or require that the shuffle be recognized by your computer, I really don't know what you've done so far.
Here are some other things to try. iPod missing from My Computer A number of the things in this list won't be applicable to the shuffle, of course.
Good luck
srb

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Hello,
The cord might be the case, but first, try these suggestions:
Try putting your iPod into disk mode, then try connecting it to your computer again...
<a href="How to put your iPod into disk mode</a>
Do you have a wall charger? If so, then try connecting your iPod to that, and does it charge, or not?
Have you checked this link out?:
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Does your iPod appear in "My Computer"? If so...
iPod shows up in Windows but not in iTunes
If not...
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so i connected my ipod shuffle to my apple computer and the status light on my ipod shuffle shows that it is charging but when i look for it on the pc dock or in itunes it doesn't show it at all.... so what do I do???

If you have not already, I would shut down (power off) your computer. Do this to Reset your shuffle
http://support.apple.com/kb/HT1655
Start up computer. Run iTunes. Connect shuffle.
If you have added a new USB device recently (since the last time it worked properly), you may want to try disconnecting it to see if that makes any difference.

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Hello everyone,
I am having the same problem as many who have posted here. I have upgraded my software to iTunes v7.0.1.8. I also accepted the auto update for my iPod Shuffle - 512GB 1st Gen to v 1.44 (I believe). Of course, now my Shuffle is not recognized in iTunes and is only recognized in Windows for less than 5 seconds (as I have monitored it). I am listing below all of the actions I have taken today.
As none of these have worked, my question is now what? Does anyone have any other suggestions before I take the dreaded step of calling support? Any help is appreciated.
I am not happy with this upgrade issue at all. I expect much better from Apple.
Steps Already Taken:
1. Reset iPod.
2. Set Terminal Services to "Manual" and restarted my laptop PC.
3. Changed all USB Root Hub entries power management options to "Allow the computer to turn off this device to save power option" and rebooted.
4. Assigned my external hard drive a different letter as it was assigned to "E" and tech support documentation suggested I changed it - I changed it to "M".
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6. I uninstalled iTunes 7.0.1.8, the Apple Software update and QuickTime. I deleted all temp directories; program files folders and all possible traces of all three pieces of this software. I also deleted my iTunes library. I reinstalled all of this software and re-built my Library. NONE OF THIS WORKED!
My 30GB Video iPod works fine and always has - it is only the shuffle for which I have this issue any only since the upgrade.
What do I do now? If no one has another fix, I will be forced to call Tech Support after an experience with them over a year ago I would almost rather throw this thing away!

qswh - I too cannot play the songs that are loaded on the shuffle. Additionally, I get a green & orange light when I plug it into a USB port and then I either get a blinking orange light or a solid orange light from there after.

Ipod shuffle not recognized in iTunes

When I connect my iPod shuffle to my computer, it is recognized as a device (I can safely remove it under "safely remove hardware") yet it is not recognized as a drive. Also, it is not recognized by iTunes and therefore does not appear on the source list.
I am not having any of these problems with my iPod nano which I have tested after having the problems with the shuffle - I have the most current version of iTunes loaded and I am connecting the ipod through a high-speed USB port.
I am unable to restore the ipod software because it does not appear in my iTunes. Currently all of the songs I had on the shuffle the last time I was able to successfully connect it are still there so the shuffle isn't broken completely.
I have read through all of the applicable troubleshooting documents and none seem to specifically apply to my situation (i.e. it is being recognized by the computer as being connected but not as a storage device, etc...)
What should I do? Please help!
Thank you!
IBM Windows XP

Not sure exactly what you mean but here's a shot.
- Connect shuffle to computer, "safely remove hardware" icon in system tray has it under "USB Mass Storage Device"
- When I double click on "USB Mass Storage Device" there is an option to stop "Apple iPod USB Device"
I only know this b/c that's the only way I can disconnect it safely since I can't eject it from iTunes.
What I meant by it not being recognized as a drive is that when I connect my other ipod, it brings up a window for "drive E" in windows explorer as well as populates the nano in the source list within iTunes. This does not happen with my shuffle.
Does that make sense?

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Try here:
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Thanks!!
Amber

Hello Amber,
I would be concerned too if my iPod was not recognized by iTunes. I found a couple of articles that might help with this.
If you don't see your iPod in the My Computer or Computer section of Windows, follow the steps in this article:
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/TS1369
If Windows recognizes your iPod but iTunes does not, follow the steps in this article:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

Ipod Nano not recognized by computer (or itunes) but charging.. so connected

worked until this am (though I think I had this once before, a couple years ago, too often follows itunes updates)
connected to computer (win 7) this morning and it is not recognized by computer (or itunes)
can't find it looking in Explorer
but, it is charging so... it is connected
have tried everything except re-installing itunes... if the computer is not seeing it, and it shows the connection when itunes isn't open...
would that make any difference?

diagnostic shows....
**** Device Connectivity Tests ****
iPodService 11.3.1.2 (x64) is currently running.
iTunesHelper 11.3.1.2 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: Y(I removed info)
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
it looks like everything is fine, except it can't find the ipod... why?
when I plug in a thumb drive, it recognizes that, why not the ipod?

Shuffle not recognized by computer nor itunes

Shuffle not recongnized by computer nor itunes. I have a brand new edition of itunes.

Hello obks1984
Check out the article below to troubleshoot issues with your iPod shuffle not showing up in iTunes. Also make sure that you have the cable plugged in completely to your iPod Shuffle and not just slightly pushed in.
iPod not appearing in iTunes
http://support.apple.com/kb/ts3716
Regards,
-Norm G.

IPOD Shuffle not recognized by computer, and caused a USB power surge

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