BT haven't actioned order from August

On 29th August I applied online to upgrade from individual BT line and broadband services to the Anytime Unlimited calls and broadband package, took out the BT credit card and paid online by credit card for the Line Saver Rental. I got a confirmation letter for the package activation date of 1st September. I also received my BT credit card. I heard nothing more from BT and assumed everything had gone through.
When I received my BT bill later that month I found that nothing had been changed and I was still on the same separate services as before and paying for monthly line rental. My credit card was never charged for the line rental saver. I checked the order progress online and it said I needed to ring BT as the activation date had passed and the order was still showing "in progress".
I rang on 24th September and I was passed from person to person for nearly an hour before I got to someone who was able to sort it out and cancelled and replaced the order. He said I needed to ring back in a couple of days (after the new activation date) as it wouldn't let him do the Line Rental Saver at the same time. Meanwhile the paperwork arrived confirming the new order but this now showed I was being charged for Friends and Family Mobile which I've never had before and don't want.
So I rang again on 29th September and eventually got through to someone who re-ordered the Line Saver Rental, giving my credit card number again (this time using the new BT card which I'd received and had already used for several other transactions) and cancelled the Friends and Family Mobile.
Today I have received this month's bill and find that I am STILL being charged for monthly line rental and Friends and Family Mobile! I've checked my credit card account online and find that the Line Saver Rental has not been charged to it. How many times do I have to ring BT to get this order right?
I have tried to make these changes online but it won't let me. It says I can only make changes to the new package by ringing up. In fact I wish now that I'd never merged the accounts as I hate doing transactions over the phone and always do them either online or in writing which I am no longer being allowed to do.

Hi Tansycat,
Thanks for posting. I'm sorry you've had problems with the order. I can look into it for you. Drop me an email with your account and order details and a link to this thread for reference to the address in my profile and I'll check the order for you.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Date and Time          10.10.2008 10:22:03
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Please follow the oss note 800335
V2 Update terminations in Purchasing transactions after upgrading or installing AFS 5.0 release.
Other terms
AFS, LIS, MIGO, ME22N, OLI3, S433, S431
Reason and Prerequisites
AFS Purchasing infostructure S431 is no longer used. S433 is the valid infostructure for the release AFS 5.0.
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Edited by: user604737 on Jul 18, 2011 6:09 AM

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Message was edited by: Pierre L.

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Message was edited by:
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