BT Hub phone calling plan

I currently have 'anytime' on my landline - can I switch this to my hub phone instead?
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Hi Merlinsmum,
I reckon it would be best to leave it until your contract is up. The thing is that with broadband talk you effectively have a second account with free evening and weekends or the £4.99 anytime plan which would mean paying for 2 calling plans, landline and talk. If you have the anytime plan on your landline you can wait until the term is up and then go for a basic package and add the anytime to your talk account. Hope that makes sense.
Cheers
David
BTCare Community Mod
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Similar Messages

1250% price increase on Hub phone calls to New Zea...

In October 2010, a 44-minute call to NZ using the Hub phone cost £0.78 (ca. 1.8p/min)
In July 2013, a 16-minute call cost £0.40 (ca. 2.4p/min)
In Dec 2013, a 31-minute call cost £9.56 (ca. 30p/min)
I don't recall BT telling me that using the Hub phone would suddenly increase by about 1250%. I've not changed any package or recontracted, and just pick up the hub phone from our HH 1.5, and use it as I always have for the past decade or so.
I am puzzled as to how I missed this massive price rise. Can anyone explain please?

Keith_Beddoe wrote:
If the BBT fails, yes, calls automatically fall back to the landline number. You can only tell by listening to the different dial-tone.
Fallback is implemented to ensure you nearly always have a working line. Its not 100% foolproof, if there is a routing issue on the BBT line, but then you usually get no dial tone.
Thanks Keith. If you use the phone memory to make calls, as I do, then you don't hear the dial tone! And even if you do hear it, and don't use the phone often, you are not going to be alert to a different dial tone.
Certainly not 100% fool-proof. I've just been rooting around on the BT site and found nothing in big red letters to warn that if your BTTalk line becomes deactivated you will incur charges that are 17 times higher

Phantom Phone Calls

I have a BT Broadband package with free phone calls 24/7 via the hub. Went online to check when current contract expires, (my BT) noticed that I was to be charged for calls made via landline rather mystified as it is an answerphone pluged into landline socket. All outgoing calls made via hub phone. How can I check if the answerphone is making out going calls on its own. I quired this with the billing department who contact the technical department who said if I have been charged then a call made, you must pay.
I will now wait and how many more calls I get charged for as the only bit of comms gear connected to BT is the Broadband Hub. I do have a mobile phone, and being of a certain age remember when only posh people had telephones and we still managed.
Will have to follow up the e-mail offers I get offering better service for phones etc.
So if anyone can help me ask the answer phone machine how it made the calls I would be very happy to do so.

There are no area codes beginning with "5", as its reserved.
All that happens if you dial "5" on the hub phone, is that it falls back to the landline, and you will get normal landline dial-tone, so you can originate calls using the landline number.
Its possible that BBT had failed for a short while, and outgoing calls were being routed via you landline.
You can see this if you look at your online bill, where BBT and landline calls are separated. You should be able to determine by looking at the called number, whether its one that you would normally make from a hub phone.
Also, before you use the hub phone, make sure that the dialling tone is the higher pitched BBT tone, before you dial.
Another forum member has found this out to their cost
See
https://community.bt.com/t5/Bills-Packages/1250-price-increase-on-Hub-phone-calls-to-New-Zealand/td-...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Anytime call plan and hub phone?

I have been a BT customer for almost a year now, and have upgraded to anytime call plan, and i use 2 hub phones.
I use the hub phones just like landlines, i make and recieve calls all the time wether computer is on or not.
I am just wondering now, will my anytime UK free call plan prices still count, or will i be charged the minute rate for using hub phones?
Appreciate any info
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Two possibilities to consider.
Assuming she doesn't have one already, you could get your daughter a basic unlocked mobile phone for less than £20. Then you can get a SIM-only deal from a supermarket (think beef lasagne) for a tenner a month for 500 minutes of calls and 5000 texts. You'll probably need to stress that it's 500 mins and 5000 texts a month, not a day.
You could spend a one-off £30 on the recently-reduced BT6500; looks like a bargain right now. If gentle persuasion doesn't work you could then block calls to mobiles.
You can click the white star next to this message if you think it was helpful.

HT4061 Can a unlocked (no ATT, Verizon, Sprint plan) iphone 5 bought from an Apple store utilize a phone call while simultaneously checking email, web pages etc.? I know the ATT version can and the Verizon version can't, so can a unlocked Apple?

Can a unlocked (no ATT, Verizon, Sprint plan) iphone 5 bought from an Apple store utilize a phone call while simultaneously checking email, turn by turn, web pages etc.? I know the ATT version can and the Verizon version can't, so can the unlocked version from Apple (which is not yet available) do it?

The tech specs are identical from both wesites of Vietnam and USA--To add further confusion!
Apple Vietnam
GSM model A1428*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE** (Bands 4 and 17)
CDMA model A1429*: CDMA EV-DO Rev. A and Rev. B (800, 1900, 2100 MHz); UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE** (Bands 1, 3, 5, 13, 25)
GSM model A1429*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE** (Bands 1, 3, 5)
802.11a/b/g/n Wi-Fi (802.11n 2.4GHz and 5GHz)
Bluetooth 4.0 wireless technology
Apple USA
GSM model A1428*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE (Bands 4 and 17)
CDMA model A1429*: CDMA EV-DO Rev. A and Rev. B (800, 1900, 2100 MHz); UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE (Bands 1, 3, 5, 13, 25)
GSM model A1429*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE (Bands 1, 3, 5)
802.11a/b/g/n Wi-Fi (802.11n 2.4GHz and 5GHz)
Bluetooth 4.0 wireless technology

BT Hub Phone Ringing but no call connection

Evening
I hope someone can assist - the home hub phone rings when there is an incoming calls but when I try to connect (by pressing the green phone on the hub phone) there is no one on the other end.
Ideas?

You have to make sure you check the corrcet 1471, as one for hub phone and a seperate one for the landline (i.e. if you ring your landline and try 1471 from the hub phone, no call weill be left).
I'm not usre if the caller display not working is indicating a fault with the hub phone (cant remember if my hub phone shows the ID when you call the landline or not)
it might be worth trying the old 'turn it off and on again' try disconnecting the batteries from the hub phone, if this doesnt solve then try a power down cycle on your hub (techspeak for turning it off and leaving off for 45 seconds).
if still having a problem, your best bet is to log on to bt.com and report it through the web, or if cant, call the tech support to go through the settings with you (they will also test to see if there is a fault with the landline, hub phone or hub)

Does Apple have any plan to allow to record phone call?

I have used my iphone 4 for almost 4 years, and I really love iOS because of it's strong function.
But my next cell phone may be the NEXUS, because I really need to a function of recording my phone call.
Why does Apple don't allow recording calls? Is there any plan to allow it?

I think illegal problem is not a good pretext for this matter.
Let's think about how Google deal with this matter.
There are too many people who are using iphone in the world, and there are various law system.
I am a Korean, and it's legal to recording direct phone calls in Korea.
Moreover sometimes recording files would be the best evidence in the court.
I really want this function.

My iPhone 4 shows the carrier name, I can go online with my data plan, but there are no bars and I can't make phone calls.

My iPhone 4 shows the carrier name, I can go online with my data plan, but there are no bars and I can't make phone calls.
It worked for some time, less than a week, I made phone calls and all, and all of a sudden the problem mentioned above happened. Now I can't make any phone calls. I can go online with it, even with my Data plan, I can go to the app store (of course) but can't make any phone calls.
Please help, this is frustrating.

Did you already try the troubleshooting mentioned here? http://www.apple.com/support/iphone/assistant/calls/
Also try to reset the phone by holding the sleep and home button until the Apple lo comes up again. You will not lose any data doing this.
Message was edited by: Ingo2711

Home Hub Phones & blocking calls from a particular...

I have a BT Home Hub 1.5 and the Hub Phone. Is it possible to block, or blacklist one phone number, so as it cannot call my hub phone?
I tried saving it in the phone book & allocating a ring tone of "None" but it still rings. I have also looked under Advanced in the web interface for the home hub, but cannot see anything there either.

Hi KeithAFrench,
If you take a look at the link Choose to Refuse, you will find some information on calling feature and this could help you to block calls from that number. Let me know if you still have any question regarding this service.
Cheers
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

IPhone 3GS - Can I use existing US t-mobile SIM and German O2 SIM cards (for phone calls) without buying a data plan?

I currently use 2 phones to make calls: one t-mobile locked phone for the US and one O2 locked phone for Germany, both without data plan.
Can I upgrade using just one phone (factory unlocked iPhone 3GS) and continue to use the existing SIM cards for phone calls (just switching the SIM cards when necessary), but use free WIFI spots worldwide for internet access/data transfer?
Thanks Michael

No supported carrier, including T-Mobile in the U.S., permits the use of an iPhone without a data plan. Though it's technically possible to do it, if and when they find you, they will either charge you for a data plan or shut down your account.

Trying to work out best calling plan to use re: ch...

hi, i've just upgraded to option 3 which comes with the broadband talk package.
from what i understand with broadband talk i get evening and weekend calls using the hub phone free
i'm also signed up to unlimited weekend calls with my normal landline
i'm trying to work out which phone to use during the day to make/receive calls ie the cheapest
am i correct in saying that the landline phone is 5.9p a min during the day and 1.5p in the evenings with free calls on sat/sun
whereas the bt talk hub phone would be 5.4p a min during the day, free in the evenings and at the weekend
which would mean the broadband talk hub phone would be cheaper to use regularly?
plus - why aren't the calls on the hub phone free to other hub phones users - or are they?
would appreciate some help just clarifying this.
thanks all

Hi Dacosta
The charges for standard BT Line rates are the same on Broadband Talk.
Both services charge 9.9p to connect a call (not included in the package,) and 5.9p per minute in the daytime and 1.5p per minute in the evening (if the evenings are not included.)
Your BT Line - Weekend Plan, free 01/02/03/0845/0870 at weekends only.
Your BT Broadband Talk Line - Evening & Weekend Plan, free 01/02/03/0845/0870 at evenings and weekends only.
Plus, if the hub phone is an 01 or 02 number, then 'technically' it would be free if it's called from your hub phone and in the evening or weekend.

HH2 - how to disable DECT hub phone signal?

I have just been upgraded to BT Infinity broadband, which I agreed to mainly because it worked out as a better deal than my current calling plan with two lines.The extra speed is great, I have no problems with that at all. What I do have a problem with is the microwave emissions of the Home Hub 2.0.
You can call me old-fashioned, call me paranoid, in fact call me what you like; but I'm one of those electrically-sensitive folk who happen to believe that having a microwave transmitter in the home is bad for your health. I have a perfectly good wired LAN serving two desktops and an occasional laptop, and I have perfectly functional landline phones. I do not need and most certainly do not want any wireless in my home.
When I accepted the offer, I specifically stated that I did not want the hub to be emitting any form of microwaves, and was assured that the default option for Infinity was to have all wireless disabled on the Hub so it shouldn't be a problem. This is not the case. I've only had it two days and already I have headaches from it. I also have a meter so I can detect the emission levels from it, and they are well above the recommended levels adopted by many other European countries (but not the UK).
I have disabled Wi-Fi on the hub (that was easy); I have opted out of BT Fon so I shouldn't be getting that either. Yet the hub is still emitting a DECT signal, which I can only assume is for the hub phone that I don't have. The engineers who installed the system were most helpful, and even called their boss about this. He said that it was possible to disable the DECT as well, but that I would need assistance from technical support to delve into the inner workings of the hub software. I subsequently spent three hours on the phone to various technical support staff - albeit most of that time was spent on hold - but nobody it seems could provide an answer to this.
CAn anyone here help with this question? Or if it's not possible to disable the hub microwaves, is there an alternative router that could be used?
I'm hoping one of the tech gurus on here will be able to help with this, otherwise I'll be calling customer services and asking for my old ADSL service back.
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electrostressed wrote:
You can call me old-fashioned, call me paranoid, in fact call me what you like; but I'm one of those electrically-sensitive folk who happen to believe that having a microwave transmitter in the home is bad for your health. I have a perfectly good wired LAN serving two desktops and an occasional laptop, and I have perfectly functional landline phones. I do not need and most certainly do not want any wireless in my home.
I'm sorry if this sounds unsympathetic, but you are describing an irrational anxiety symptom rather than any real and apparent physical hazard.You speak of your belief - I'll confine my comments to facts.
There are NO reputable studies showing ANY definite correlation between ill health and "Microwaves" (as you put it). On the other hand, there is considerable scientific evidence pointing to suggestability as the source of claimed symptoms such as "Headaches caused by microwave radiation". For the record, the term "Microwaves" is just a loose description of radio waves in a certain frequency band. There is nothing magical or sinister about this.
The whole "Microwaves are bad for you" scare was whipped up by a small group of malicious and self- interested writers in the USA about 30 years or so ago. It was they who dreamed up the pernicious term "Electrosmog". Their propaganda was seized upon by the anti-technology lobby and cynically exploited to gain support amongst the technologically bewildered. You may yearn for a wireless free home - but you won't find that anywhere on this planet. Naturally occurring radio emissions and everyday man-made signals are with us for good.
I have some background in this - I spent many years working in radio engineering. Some of this was in an environment exposed to much higher levels of radio frequency than you will ever encounter in a domestic situation. Neither I, nor my colleagues, nor any of the hundreds of others doing similar work suffered the symptoms you report. No headaches etc. None of us have since developed any illness which is outside the normal range of age-related ailment.
I suspect facts won't change any of your beliefs. You are free to believe what you like - but beyond a certain point, you will find it hard to get others to take these beliefs - or you - seriously.

Broadband Hub Phone "Recent Usage"

Up until about 7 weeks ago I was using my Broadband Hub phone for business calls. This was useful, as I need to charge the cost of calls back, and I was provided with an itemised "Recent Usage" list.
7 weeks ago this "Recent Usage" list stopped working, and I have spoken to a large number of people at BT, all of who said "it will be fixed in 2-3 days", "We'll call you back" etc etc.
Now, when someone "promises" me they will call me back, and don't, I consider this as a serious breakdown in customer service. I can only assume that because I am not one of the large multi-national corporations, spending millions of pounds a year with BT, that I am just pushed aside and considered a minor irritation, rather than a valued customer.
Terrible, terrible service. Thanks goodness for Twitter - I can warn others thinking of changing to BT.

The number and broadband are registered to me personally, not the business; this is why I used this forum.
As I have explained on numerous occasions to numerous support staff, waiting for the bill is not what I need to do (although that's what I'm being forced to do because of BT).
This WAS working, so something has been done to stop it. Any changes made would surely have been subject to testing, and a rollback contingency plan, and after 7 weeks I would have expected BT to have implemented this, rather than just keep stalling with the usual "stock" answers.
If the service is no longer possible, why can't someone just say so, and I can look for an alternate supplier?

I was hotlined for no reason, it's been over 3 months, over 10 phone calls, and my account still has a "hotlined" indicator on it

This feedback includes more of my overall history, however I felt the need to share this recent experience of being hotlined, when it wasn't even my fault, the company admitted it, said they would take the "hotlined" indicator off of my account, and have failed to do so after several escalations:
I am sure my experience lately is nothing unlike anyone else’s experience. For the most part my experience with Verizon has been a bit of a roller coaster to say the least. When I first started my service almost five years ago, I ended up losing a phone number I’d had for about five years due to a technical mistake they made during the contract process and having to witch phones about four times. From there, I had billing trouble every month for the next 18 months. I had to call in for some kind of adjustment just about every month until I was due for an upgrade in December 2011. I upgraded to the Motorola Droid Razor, a choice I have regretted ever since.
So for the next 18 months I had well over 24 replacement phones for the Razor, until about August of 2013. I was offered by Verizon (via Motorola) to “upgrade” to the Razor M. It was a newer phone, only a bit smaller than the original Razor. I didn’t know it had 50% less internal memory than the original Razor, so I asked Verizon to send me the Razor in place of the Razor M, so that I could at least used the phone as I had intended. Not even a few days after I got the replacement Razor, it fell off my bed (less than 3 feet off the ground) and the screen shattered. Since I had not yet sent back the Razor M, I just re-activated it and called Verizon to let them know.
Okay, now let’s back track to October 2013. I had to replace another phone on my plan, a Motorola Droid Bionic, and we had ordered a new S.D. card for it. We got the replacement phone and S.D. card, I found out that the S.D. card was a kit that came with a card reader to plug into my computer, however it was also about $55. I sent the S.D. card back and the broken Bionic, and of course tracked both boxes. Verizon received both boxes within a few days, but only inventoried the phone. It took them almost 5 weeks to inventory the S.D. card. I had them charge the S.D. card to my bill, but since I had sent it back, I paid the bill less that amount, about $55.
So I had communicated with the financial services department about waiting for the $55 credit, in the event there was some kind of an issue. Even though I had talked to them right before the lines were all suspended, it was still suspended, and no one could explain why. I have called in since November 11, 2013 and I have talked to several people:
November 29, 2013 – Joanne
December 3rd 2013 – Ashley
December 4th 2013 – Melanie
December 6th 2013 – Maria
January 24th 2014 – Michael
February 7th 2014 – Elizabeth
February 8th 2014 – Amanda
Since then I have talked to another few more people, all of whom have submitted an escalation to a manager to approve the suspension to be removed from my account. We have all heard the term “hotlined”, which is like a big ugly mark on a customer’s credit and it takes 6 months of on time payments to get it removed. However in my case, it wasn’t even my fault, the company admitted that they messed up and interrupted my service and although they promised over 7 times to get the account fixed, they have still not done it. I still paid the November and December 2013 bill, and the January and February 2014 bill in good faith. Although I have had a number of bills roll over from one month to the next during my 5 year term with Verizon, I have never been in a position where the lines were interrupted due to an error of my own.My service does work, and was turned on right away when I called on November 11th to find out why it wasn't working, that is how I found out about the hotline, talked to a manager and they said that due to it being Verizon's mistake, the hotline indicator should be removed by December 1st, it was not and still is not.
I have never asked for the company to reverse the mark on my account until now. How is it that Verizon and other companies like them can hold the threat of an early termination fee over the customer’s head, so that if the customer makes a mistake they are in fear of doing it again for fear of being interrupted or disconnected? However the phone companies aren’t held to a similar standard? If the wireless phone companies (whether holding a contract with a customer or not) are not held to a level of responsibility when they make a mistake, then why should the customer?
So it has been over 3 months since my account was hotlined and the mistake was made. I have continued to make my payment and even kept my service with them, despite the fact that my contract is over. Because of the hotline I cannot use the edge program to get a new phone and I cannot bill anything to my account until the hotline is removed. As I understand all it takes is a manager to sign off on some document and the hotline indicator is removed. If that is the case, why has it taken over 3 months, and over 8 phone calls and nothing has happened? I just talked to a representative this last weekend in the loyalty department and I have given the company an ultimatum – either get the mark off by the next bill, coming out March 2nd 2014, or I am done with the service.
I would rather have to purchase a phone outright from another company, and get on a prepaid plan than to bend to accepting the responsibility of the hotline on my service when it wasn’t my fault. I also cannot stand having to switch companies, but in a case like this, I would be a hypocrite if I didn’t.

Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck

How many lies can BT tell in one phone call?

Yesterday I had extremely slow broadband (dropping to 0.2Mbps) I phoned the people in India who imformed me that this was due to engineers upgrading my exchange. I questioned why they would be doing this work at 6:20 on a saturday night and was told that it was normal to carry out planned work at this time. I asked what upgrade was being carried out and was told that the exchange was being upgraded to 21cn, this was carried out in June. He then told me that my line would be upgraded to ADSL 2+ on the 25th Sept. This does not explain why my speed dropped so much. After I told him that I was sick of all the lies BT had told me over the phone (probably now in treble figures over the last 6 months) and wanted to leave BT, he told me not to be too hasty as Infinity will be available at my address by the end of the year, yet another lie as I have spoken to Mike Galvin, the executive at Openreach who decides which exchanges get left behind, and he told me that my exchange is not in the upgrade program. I was also told this by Olivia Garfield, the CEO of Openreach. Also, the BT website, samknows and any other site you wish to check says that we are not in the frame for an upgrade and they list upto the end of next year. He then had the cheek to get offended when I told him this. I have had nothing but lies from BT since I contacted them to set up my phone and broadband, infact I would not have been a BT customer if I had not fallen for their lies. Has anybody else had a similar experience or has anybody actually been told the truth?

I haven't had this experience but I'm writing on this forum on behalf of my sister, who is unable to do so herself as she currenty has no internet access, courtesy of BT.
Her story begins with a phone call from BT - she was a Virginmedia customer with phone, internet and cable TV for £40 - the sales person offered her the 'full package' and said that she would get more choice of films, sky sport - exactly the same unlimited calls and internet access as with Virgin and all for £10 a month less. My sister is a disabled pensioner...but even I would probably have fallen for this as it sounds like a great deal doesn't it? Unfortunately it didn't quite turn out that way - the phone was taken over by BT and even though the salesperson said they would take care of cancelling Virgin etc it appears they didn't!( So whilst using BT she was still being charged by Virgin for 3 months..but that's another story)
The BT guy turned up to fit a BT vision box - it hadn't been delivered - he then advised that she'd need to have an aerial fitted for him to be able to set up the box(when it arrives!) he estimated cost around £100....are they kidding? Of course none of this was mentioned on the phone call...surely this one question from the salesperson would have stopped her going ahead with her BT order.....um, yeah, that's probably why it was never asked. So she can't have BT Vision - turns out she doesn't get unlimited calls or unlimited internet access either.She had carried on using her phone(same usage as £40 from Virgin) and racked up a large bill with BT.Has complained to BT, as a pensioner she can't afford the kind of bills they keep sending her. She now owes £330 allegedly...and has had her phone and internet cut off!!!Disgraceful BT.If we try to call you, as soon as her telephone number is entered it takes you straight to a recorded payment message...in other words.... we don't want to speak to you until you have paid your bill.
Despite letters and requests for the recording of the conversation from BT nothing has been sorted out - except for a 'contract' change, which she knew nothing about. It seems that BT salespeople are misleading people in an effort to make their sales............yes, lie after lie after lie.
Sorry to hear you've had similar problems -when are they going to realise that this kind of thing is bad for business?????Theor top dogs must be so out of touch if they don't realise the damage that's being caysed to their reputation.Crazy!!!

BT Hub phone calling plan

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