BT Infinity - constant outages

I just switched to BT Infinity from BT Total a week ago and have had constant problems with outages every day, having to wait several hours for a return of connectivity. I've spent much time messing around with the new hub, thinking there was some problem with this, only to get nowhere, having followed the various testing and reset instructions each time. When I go onto the BT site with my phone, I am told there are no Broadband problems in my area. Yet, when you phone up, an automated message says there have been problems which they are fixing. This has gone on for several days and I'm fed up with it now. I was much better off before having switched to Infinity, so can't see why they encourage people to switch. Terrible service.

Thanks for your reply. Unfortunately, I can't remember which Infinity version it is off the top of my head. I'm at work at the moment, having no Broadband at home when I left (including yesterday and much of the weekend). So, will check when I get in.
An engineer came and installed it last Monday (23rd June). He said he did whatever he needed to do outside and it was working fine when he left. I was left an instruction booklet telling me what to do when differents lights come on, etc. The red "b" light comes on when there is a loss of connectivity (as well as the orange flashing light), indicating there is an overall problem with the Broadband line. All six of my wireless devices go down at the same time - including PC and Mac laptop.
Regarding complaining to BT, I made several phone calls in order to obtain assistance, but each time got through to the last extension to be met with a message saying there were technical problems with Broadband that were being worked on and to try re-setting. Each day I think it will be fixed today and each day it isn't. If it's still not working when I get home then I will complain, however.
When you say: Which exchange is it? Do you mean, where do I live? It's the London, SE23 area.
I never had this problem previously - and in fact was quite happy with the BT Total setup, which maybe went down around once a week, but would always come back on rebooting the hub.

Similar Messages

Constant outages in different places in key west

Not only I have seen them but neighbors and buissnesses as well in my area would lose phone, internet and tv services, some reporting how it often goes off at night at random times. I know they've been working on upgrades and stuff but this has been going on for years down here, like our local burger king lost buissness because of the outages that occur when the eletrical goes out and the phones didn't work. So now I ask why have we been getting outages in large clusters?It's not healthy for buisness, emergecnies and the protection people get with xfinity home. I mean shouldn't comcast still work if we have backup power sources? Places I witnessed these major outages:Between burger king and and the care centerThe entire block of spaldingOver between the grave yard and emma street I'm like wondering, what is comcast doing that causes major outages doing black outs and just at random for like two or three years in these nieghborhoods? I've never had these problems with dls or fiber to the node, we would have a hurricane and still be able to do things, but not with comcast recently. If they're doing matenance and upgrades fine but I see alot of angery people espeically when it comes to the bill. Like this woman complained to me on how her internet bill is $80 and it's probably because of the change in speeds and another complained on how they now have to buy that backup battery which comcast denies powers the interent and phone if the service is up. Usually phone companies are required by law to give you a backup battery and my guess is comcast found out customers were willy nilly getting that battery to use it as a backup battery. But yes if anyone could answer why these outages are constant since not even techs can I would be appriciative.

"I know they've been working on upgrades and stuff but this has been going on for years down here, like our local burger king lost buissness because of the outages that occur when the eletrical goes out and the phones didn't work"
The cable lines and cable equipment above and below the roads require electricity to work. If there is no electricity there will be no cable.
That being said Comcast doesn't control the electrical lines or electrical company. Its completely out of their hands and they are at the mercy of the power company until the power is fixed

Constant Outage here too

I have the same problem as kbundy47. Whenever it rains connection keeps dropping. We had some bad weather Tues. ,didn't seem bad enought to knockout service, internet was in and out for at least 8 hours.

Same deal as kbundy47. Get Verizon out to check their line and their NID as something is exposed to the elements on their end. That is, unless you have a leak in your home or walls.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Double value 'infinity' causes IllegalArgumentException

Trying to bind the value Double.POSITIVE_INFINITY in a prepared statement causes an IllegalArgumentException using ojdbc6 11.2.0.4.0 but it works fine in version 11.2.0.3.0:
Exception in thread "main" java.lang.IllegalArgumentException: Overflow
    at oracle.jdbc.driver.OraclePreparedStatement.setDoubleInternal(OraclePreparedStatement.java:7605)
    at oracle.jdbc.driver.OraclePreparedStatement.setDouble(OraclePreparedStatement.java:7513)
    at oracle.jdbc.driver.OraclePreparedStatementWrapper.setDouble(OraclePreparedStatementWrapper.java:494)
    at DoubleOverflow.main(DoubleOverflow.java:26)
Source:
import java.sql.*;
import oracle.jdbc.pool.OracleDataSource;
public class DoubleOverflow
public static void main (String[] args) throws SQLException {
    OracleDataSource ods = new OracleDataSource();
    ods.setUser(System.getProperty("DB_USER"));
    ods.setPassword(System.getProperty("DB_PASSWORD"));
    ods.setURL(System.getProperty("JDBC_URL"));
    Connection conn = ods.getConnection();
    PreparedStatement pstmtCreateTable = conn.prepareStatement("create table ojdbc6test (d BINARY_DOUBLE)");
    try {
        pstmtCreateTable.execute();
    } catch (Exception ex) {
        if (ex.getMessage().contains("ORA-00955")) {
            System.err.println("Test table already created - ignore SQL error and continue");
        } else throw ex;
    pstmtCreateTable.close();
    PreparedStatement pstmt = conn.prepareStatement ("insert into ojdbc6test (d) VALUES (?)");
    // This will cause an IllegalArgumentException in ojdbc6 11.2.0.4.0 but not in 11.2.0.3.0
    pstmt.setDouble(1, Double.POSITIVE_INFINITY);
    pstmt.execute ();
    pstmt.close();
    conn.close();
The database used is 'Oracle Database 11g Enterprise Edition Release 11.2.0.1.0 - 64bit Production'. I don't see any mention regarding changes to this in the 11.2.0.4.0 change log. Is this a bug in the driver or is there some other explanation?

Thanks -
Testing shows that the driver code was changed to check for underflow/overflow but doesn't appear to take the two INFINITY constant values into account properly.
Whether that was done INTENTIONALLY or not I don't know.
I suspect it is a bug in the new driver code.
If you have a MOS account you shouild submit a bug report to Oracle and include the example code you posted above.
I doubt if there is any workaround.

Constant Errors - could this be the issue

Morning all i have a near constant outage on On Demand TV - V04 i have - performed a line test and these are my results -
Download speedachieved during the test was - 137 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :5928 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.03:28.47:63.5 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
If this is the case - what can i do?
Also a lot of people talk on here about my box/hub reset at X - how do you know when your box/hub has reset?
I have been into hub manager and changed my channel setting as my neighbour was on the same channel.
When checking hub manager it says my firmware is the latest, how can i check on the box?
Any help appriciated
Dan
I Pity the Fool That Pity's the fool!

Your IP profile is way too low, which suggests there's been a spate of restarts on your line. If your line is now stable, then leave the hub on constantly for up to 3 days (resisting all urges to reboot it to try to fix the problem). Sometime during those 3 days, the IP profile should rise enough for BT Vision to work again.
br> Your result from the BT speedtester should be showing two results for your line. The first is the normal internet speed, the second is the "assured rate" test. This may have disappeared because your speed is too low. If your speed improves, but the "assured rate" test doesn't re-appear, then BT have forgotten to enable Quality of Service (QoS) and that won't be helping.
I wouldn't worry too much about firmware versions. BT pushes out updates from time to time, and the box normally gets them eventually if you leave it on overnight.
The hub's home page http://bthomehub.home/ should tell you how long you have been connected. If this just keeps ticking up, your line is stable. If it keeps resetting to zero every few minutes or hours, then your line is unstable and needs investigation. If the time counts backwards then you've hit an obscure bug in the firmware (mine started doing it recently), but that shouldn't matter.

Service outages.

I recently moved into a new apartment and got comcast. I had cox at my old apartment and it was always great. So far my experience with comcast has been mostly positive with one major exception: the constant outages. I think I'm about to pay my third bill and there have been so many outages I've lost count. Right now I would not recommend comcast to anyone. Everybody wants reliability and so far im not impressed.
I want to like you. I want to tell people that I like you. If only the outages were not so frequent

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
#2 Can you provide the Transceiver Statistics from your modem?
If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?
#3 Even If you know how to get the Transceiver Statistics from your modem and you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Deplorable foreign costomer service, no resolve to 2 year service interruptions.

I have been reporting internet outages whenever it rains for two years. As of this writing, I have been without internet for five days.
Four or five in home tech visits and six routers later, the situation has only worsened. My attempts at receiving service have resulted in insulting repetition of the identical scripted answeres in thick Indian accents, despite my asking to be, and subsequently being told I had been transferred to the United States.
When the operators were pressed, one said they were in my home town (population 12000- there is no Verizon office at all save wireless kiosks in strip malls) and could not name the street they were on, another could not name a state that bordered the one they claimed to be in. It's simple enough to call someone out as a phony when the sound like a Delhi native and can't tell me the zipcode of the town they insist they are in. Especially since I am a former USPS employee who actually LIVES in said town. This attempted ruse is both pathetic and insulting. I am, as of this writing, far beyond livid.
Finally I was transferred to an ACTUAL American customer service rep and the issue I'd been trying to get a service technician to repair was addressed and an appointment was made within 90 seconds. First nightmare of horrid customer service put to rest. Maybe.
On to the next debacle- the home technicians that have been dispatched to my location over the course of two years- due entirely to a continual absence of service and complete lack of attempts to repair the leaky line that is causing it - have unanimously informed me I am too far from the origin of the signal and that I have been paying full price for a service, of which I have been receiving less than half (7Mbp maximum). I was also informed this struggle between signal and router was causing some of the many service interruptions- upwards of thirty times a day if it is raining. They recommended I drop my service to 3Mbp maximum.
When I attempted to have this done, my Indian operator could not do so, insisting that 1Mbp maximum was the only other option, 3Mbp was "impossible". Another 4 telephone transfers to people pretending to be in the U.S. and as many angry demands for an actual U.S. representative, I finally reach a woman in Pennsylvania. However, she is financial, not technical. Luckily, she connects me to someone in Arizona and I was easily reduced to 3Mbp within 3 minutes.
I demand a telephone number that provides a DIRECT line to a customer service representative in THE UNITED STATES OF AMERICA, not India and a rebate for nonless than half of my entire paid billing amount since the beginning of my use of your service, as I have received less than half of the product I have paid for due to distance from the main office combined with constant outages every time it rains.
Your foriegn operators know NOTHING of your services, nor how they function, their attempts to deceive customers, their ridiculous repetition of scripts and total refusal to connect customers to their requested parties is inexcusable.
In closing- if the simple solution of repairing the main lines that are 80 years old and leak whenever it rains, causing a short and interrupting my service are repaired, I will cease the above demands and will not pursue action my with the Better Business Bureau.
I'm not unreasonable, I simply expect to get what I pay for and decent customer service.
{edited for privacy}
Dickson City, Pennsylvania.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

BT Infinity - service degraded following outage. ...

Dear All
I experienced an outage on Sunday lasting from sometime on Sunday afternoon all the way through until the early hours of Monday morning. Flashing orange light on BT Home Hub 5 router.
Prior to last Sunday - my download speed was 41Mb and my upload speed was 7Mb.
Spoke to Broadband and Technical Helpdesk in India on Sunday evening who booked an engineer appointment for Tuesday 6th January 2015.
I noted on Monday morning that my HomeHub 5 was reporting that the connection had re-established however download had dropped by 4Mb and upload had dropped 5Mb.
Tuesday 6th January 2015 - I had to take an unpaid day off work to accomodate the engineer. Called Broadband and Technical Helpdesk in India on Tuesday morning at 8:30am to confirm that the engineer was still booked, at which time I could have still gone to work. Stayed in all day - engineer didn't turn up.
After long calls and tests with Broadband and Technical Helpdesk in India on Tuesday afternon I requested an engineer which was declined. I was advised that a manager (provided with a name) would call me back today (Wednesday 7th January 2015). No call back.
More long calls with Broadband and Technical Helpdesk in India this evening. After various line tests and checks, I was advised that there wasn't anything they could do. Requested an engineer. Declined.
Something happened to my BT Infinity connection on Sunday, and I suspect physical modification or interference either at the cabinet or in between my building and the cabinet.
I would be very grateful if someone could please advise how I can request an engineer to come and review the physical aspects of my line including the cabinet presentation. My connection was perfect before Sunday, for 10 months.
Many thanks.
Outputs below:
BT HomeHub 5 output:
Line state:
Connected
Connection time:
1 days, 13:37:17
Downstream:
38.27 Mbps
Upstream:
2.22 Mbps
BT HomeHub 5 Helpdesk output:
1. Product name:
BT Home Hub
2. Serial number:
{REMOVED}
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 26/04/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
1 days, 13:39:01
6. Data rate:
2273 / 39187
7. Maximum data rate:
2623 / 53268
8. Noise margin:
5.8 / 6.4
9. Line attenuation:
0.0 / 22.3
10. Signal attenuation:
0.0 / 20.8
11. Data sent/received:
418.5 MB / 1.8 GB
BT Wholesale speed test output:
Download speedachieved during the test was - 36.75 Mbps  For your connection, the acceptable range of speedsis 30.34 Mbps-37.93 Mbps .  Additional Information:  IP Profile for your line is - 37.93 Mbps
Upload speed achieved during the test was - 2.02Mbps  Additional Information:  Upstream Rate IP profile on your line is - 20 Mbps

I am using the standard BT issued equipment and cable from the BT wall socket to the BT Home Hub 5 router.
The fact is that something physical has changed and this appears to be associated with the outage which I experienced on Sunday.
I am expecting a procedural return call from Broadband and Technical Helpdesk in India however I expect this to be purely procedural with no change or help. But then again, the original assigned engineer did not turn up and I did not receive an arranged call yesterday as promised by the previous technical representative.
Could anyone answer the following questions:
- Given that this service is critical to my day to day work, I would be willing to pay for an engineer (even though I didn't cause the problem), as the cost of slow upload access is probably in excess of the cost of a BT engineer.
- Is it possible to cancel this service and order a new service? I can live without broadband for a couple of weeks by working in a central London office, knowing that a new BT Infinity provision will provide my previous connection speed.
Many thanks

Constant Limited access and slow speed on BT Infin...

Hi all,
Just joined BT from AOL due to bad customer service and a rubbish service (did me good for previous 10+ years though)
Anyhow, just got BT infinity Option 1 installed on Friday the 17th and on that day it was perfect.
Everyday since the engineer visited i am getting limited internet access every so often and slow broadband.
Makes AOL seem super fast
Say i have 5 full signal bars on my laptop, i will click a webpage. The page will come up as Internet explorer cannot open the page. There is then a warning sign on my signal bars!
I refresh the page and it comes up Fine.... nearly every time.
But all this takes a while.
Im sure i read for the first 3 days the broadband can be slow?
Cant deal with this if its gonna happen all the time!!
All help appreciated. Anyone with the same problem??
BT said they are monitoring the line for 24hrs.
Thanks

He carnt run a speed test, if hes getting the dreaded limited service on his wirless bars on his laptop it will not connect to the internet. Have you gone over your usage allowance or something?. It not it is definate a signal wirless problem. I used to get it sometimes back on business broadband on ADSL but it just used to go off when I reset the laptop and turned it back on again. Might be different with you though!.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

BT Infinity Hub stuck at 2-3 mbps and constant dis...

It first started with the Hub 2 which would constantly disconnect and run slowly from the laptop, playstation, smartTV, BT box, mobile phone a few times every hour. After the poor customer service and days of being told to 'restart the hub' etc etc an engineer was sent out and installed the Hub 3, which seemingly worked.... until a speed check, I have tested the speed every day for the past month and the download speed has never gone over 3mbps and usually sits around 2.5mbps. After weeks of being on the phone and trying to restart the Hub etc they sent a new Hub 3, which when tried to install wouldn't power up at all. The on-demand is constantly affected, and every 3 seconds the spinning triangle will come up and be like that for 10+ seconds. So back to the old Hub 3 which rang in at 2.5mbps. As BT seem so against sending an engineer I don't know what to do, I'm at my wits end with this and feel like going to Sky or Virgin as with BT I've had numerous months of no on-demand and internet at months at a time with no recompense. They keep trying to tell me that our laptop is faulty, except that I've had 3 different friends bring their laptops around and they measure 2-3 mbps, and they still are trying to say it's my laptop.

Hi AdamAntony,
Welcome to the Forum. I would like to take a look at your connection. Please could you send me in your details using the link found in the "About Me" section of my profile?
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Outage in my Area - now constant flashing Orange l...

Apparently, last night my internet went down and was area specific.
Since then it's been repaired, but my HH3 refuses to connect.
My OpenReach modem has 3 solid green lights, but my 'b' on my HH3 is constantly flashing Orange.
I've Reset my modem, losing all my settings and forwarded ports, switched both devices off for over an hour, but yet the problem persists.
Totally screwed HH3?
Phoned BT and was told to go through the rigmaroll again - so I did. Same result.
The Call centre had no idea and have escalated the issue, still leaving me without any connection.
I'm using 3G tethered to my PC to get online at the moment.
Is there anything else I can try to get back online or do I just have to wait for an engineer to be scheduled?

plug the modem into your pc and set up a pppoe connection
if it connects then the router is faulty
if not then you need an engineer

Constant problems with Infinity

Can someone help diagnose this ?
My thinking is that I've got a cabling issue at my BT box ?
Thanks.

Considering you've posted a ping graph from EA Games as said it looks fantastic!
Try a couple of more meaningful results.
Go HERE and run a speed test, once complete click on " Further Diagnostics" and post the full results back.
Then run a tracert to bbc.co.uk ( or bettetr still a path ping) and again post the results.

Infinity w/ HH3 constant reboot

My HH3 did an auto firmware update today and ever since it is been rebooting every 5-10 minutes. Any suggestions?
1. Product name:
BT Home Hub
2. Serial number:
+XXXXXXXXXXXXXX
3. Firmware version:
Software version 4.7.5.1.83.8.94.1.37 (Type A) Last updated 17/03/14
4. Board version:
BT Home Hub 3.0A
5. WAN:
PPP Connected
6. Data sent/received:
0.0 / 0.0
7. Broadband username:
[email protected]

I have since checked the event log, it is attempting to do a firmware update and is receiing a 1 boot, 4 change value. However it is failing its download due to a TLS error.
15:54:11, 17 Mar.
( 182.690000) CWMP: session closed due to error: WGET TLS error

Constant intermittent dsl outages

I have just about had it. I have to hurry cause my dsl will probably go out again. It has cut out about 5 times since 6am this am.
Attached is a log that was done earlier. the time is 1 hour behind. I'm going nuts. Support is useless. I spent 2 hrs last week and got no where.
Jan 17 07:35:12
user.err
syslog:
Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 07:33:10
user.err
syslog:
Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 07:32:56
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 07:32:56
daemon.info
dnsmasq[315]:
DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 07:29:01
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0 Asus
Jan 17 07:29:01
daemon.info
dnsmasq[315]:
DHCPINFORM(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0
Jan 17 07:29:01
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 07:25:23
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0 Asus
Jan 17 07:25:23
daemon.info
dnsmasq[315]:
DHCPINFORM(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0
Jan 17 07:22:14
user.err
syslog:
Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 07:22:13
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 07:18:58
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 07:18:11
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 07:18:11
daemon.info
dnsmasq[315]:
DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 07:06:52
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 07:06:52
daemon.info
dnsmasq[315]:
DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 07:05:35
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 07:03:21
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 07:03:21
daemon.info
dnsmasq[315]:
DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 06:53:53
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 06:53:12
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 06:52:51
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 06:52:51
daemon.info
dnsmasq[315]:
DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 06:50:39
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 06:48:31
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 06:48:31
daemon.info
dnsmasq[315]:
DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 06:38:20
user.err
syslog:
Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 06:36:14
user.err
syslog:
Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 06:36:13
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 06:32:17
user.err
syslog:
Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 06:32:17
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 06:31:15
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0 Asus
Jan 17 06:31:15
daemon.info
dnsmasq[315]:
DHCPINFORM(br0) 192.168.1.46 e0:b9:a

Transceiver stats:
Transceiver Statistics
Transceiver Revision
A2pB020b3.d20h
Vendor ID Code
4D54
Line Mode
ADSL_2plus
Data Path
FAST
Transceiver Information
Down Stream Path
Up Stream Path
DSL Speed (Kbits/Sec)
3358
839
Margin (dB)
17.9
9.9
Line Attenuation (dB)
29.0
9.8
Transmit Power (dBm)
8.9
12.4
Internet up
news.giganews.com
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 xe-2-3-0.er1.iad10.us.above.net (209.66.64.189) 0 ms 0 ms 0 ms
3 xe-0-0-0.er2.iad10.us.above.net (64.125.26.234) 0 ms 0 ms 0 ms
4 above-uu.iad10.us.above.net (64.125.13.174) 0 ms 0 ms 0 ms
5 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 1 ms 2 ms 2 ms
6 P12-0-0.BSTNMA-LCR-06.verizon-gni.net (130.81.29.175) 18 ms 16 ms 16 ms
7 P9-0.BSTNMA-LWRNMACA-ERXG02.verizon-gni.net (130.81.33.175) 21 ms 18 ms 20 ms
8 * * *
9 * * *
10 * * *
Max number of unresponsive hops reached (firewall or filter?)
I hope this is what you need. I could not find troubleshooting for the westell. The only thing I found was finding if an firmware update is available. Cant find that either.
Thank you so much for your follow up.

Extra Channels - constant "You have lost connectio...

The Extra Channels are now driving me and my Mrs (her more than me) mad. From getting a very rare and occasional "you have lost connection" message and frozen screen, I am now getting this error cropping up almost every 10 minutes.
My setup (now) is:
Infinity 2, 76 down, 17 up. Has been like this and 100% stable since installation in March.
Vision box connected by long ethernet cable (about 20m) to port 1 on the HH3
8-port Gigabit Switch connected to port 4 on the HH3
Wifi not enabled on HH3 - using Apple Airport Extreme/Time Capsule to use 5Ghz
TV/DVD in lounge and TV/WD box in bedroom connected to the Gigabit switch via Netgear Powerline
I originally had my Vision+ box connected to the switch via Powerline, but about 3 weeks ago (when this issue really raised its ugly head) my vision+ box threw up a message saying it was no longer connected to the internet, check connections, blah blah. Checking on the HH3 showed that the box indeed wasn't connected. Power cycling the box, HH3 and the Powerlines wouldn't remedy the situation, even though everything else was working 100% - TV would connect and stream Netflix, BBC iPlayer etc. So in desperation, I laid in a 20m ethernet from the Vision+ to the HH3. Initially, it still wouldn't connect, but after another couple of HH3 and Vision+ reboots, it connected and all was well - well, sort of.
From that point on, the "You've lost connection to this channel (VMC011) errors have been getting worse, until yesterday, you could barely watch a programme without the damned thing dropping out.
So, contacted Vision+ support in India - do all the usual stuff off his script, but it still hasn't resolved, so he said he'd escallate to 2nd line and they'd phone me today. No call (real surprise there).
So, call back, again have to do all the usual - power off the VDSL modem, HH3, Vision+, back on etc. He then claimed he'd 'reset' the service from his end and 99.9% sure that would 'cure' the problem. Well, guess what - it hasn't.
Since my call to India at 2pm, I have had disconnections at 14:26, 14:51, 15:16, 15:34 and now just at 16:06.
No amount of 'force resync' gets it working, nor does changing channel. The only thing I can do is to wait for the stream to restart, and it usually does with lots of pixellated/garbage picture for about 10 seconds or so before it clears and is watchable again. This 'outage' lasts between 2 minutes and 8 minutes.
Whilst this is happening, there is no continual stream of data on the LAN1 led on the VDSL modem - just the occasional short burst of data, which is coming from the Vision+ box as if I unplug it from port 1, this 'polling' stops.
This is going to be a nightmare once the sport starts - but I'm now getting aggro from my Mrs (who is recovering from Cancer treatment so tends to watch quite a bit of 'her' telly) as she quite rightly feels we are paying for a service we are barely getting. Because of the long and unweildy cable, I'm stumping up £120 or whatever to have my master socket/VDSL modem/HH3 moved adjacent to the TV as this was initially suggested as a fix, and BT are coming out Monday (supposedly) to do this work. But I can't believe this will effect a cure as I can happily watch Netflix or iPlayer without any issues whilst the Vision+ box is dropping it's stream.
I cannot believe this is the 'standard' of service that most subscribers are getting - and I believe this is an exchange or equipment issue, but all India seem capable of doing is reading dummy instructions from their script and 'resetting' the service (whatever that means) - it needs an engineer in the exchange with a data monitor to see what is going on.
Problem as I see it is that on our FTTC cab, there are not many subscribers (yet - I was No. 2 and an Openreach engineer was No. 1) and from what I understand, no other Vision+ subscribers, though that will probably change when Sport is activated. So because of this I doubt that BT are getting any other complaints.
The cynic in me thinks that the new HH4 is being released to cater for all the 'new' BT Sport subscribers as there is an issue with the HH3. Wonder if the HH3 is just not up to handling the multicast stream properly?
Anyone got any sure fire methods of escallating this?

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BT Infinity - constant outages

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