BT Infinity......mugging their customers!!

I upgraded to Infinity on BT's promise of much faster internet connection, they didn't tell me that I would only achieve this if connected by ethernet cable. Had I known this I'd have never signed up....most of the nation use a wireless connection in their homes nowadays. BT quick to get me to increase my subscription with false promises. If they can't give me the speed they promise then they should reduce my bill to compensate for slow speed I'm getting which is no different than before Infinity.......and they want to charge me £130 for an engineer to come and check my installation.....more scare tactics to put off people pursuing their complaint......it doesn't need checking I know what the problem is but they ignore it......rip off merchants!!

ray_dorset wrote:
The Homehub is a 300Mbps device so you can get full speed over wireless as long as there's not much interference.
Well first lets get the misleading elephant out of the room. In the real world there is interference and in the real world you will be lucky to see 300Mbps on any single or even dual band router. That figure also means combined up/down not just one way. Around 200Mbps ONE WAY is about the best you will see and thats rare on b/g/n rated stuff (some 900Mbps will do it) some ac rated gear even stuggles to get that on the down.
I do not agree with the OPs statement about wireless though, most that do not mind a hit in performance and latency times may well use it, those that want to use there connection to its full potential will avoid it where possible.
The only device in my house i use wirelessly is my mobile phone, i could not live with my main computer being wireless even right next to the router and the horrid increase in latency and decrease in transfer speeds over wired.
It is ultimately the devils invention that promises so much but so often fails to deliver over a centurys old thing called "a wire".
It is also not the fault of BT as the OP says either, which ever ISP they went to their wireless performance wouldnt be much different, if any.

Similar Messages

How come Verizon Wireless will not give their customers a corporate number, email, or address to send complaints?

I have been with Verizon Wireless for 7 years and I have went through more problems in customer service in the last year then I have in my whole 7 years. Usually if I have a problem they fix it immediately, I tend to call instead of going into a Verizon store because Verizon stores just do not care about their customers. I am beginning to think the same thing about Verizon Wireless customer service.
Problem number 1: Verizon Wireless making changes to my account, aka payment arrangements, without my knowledge or consent. Making my phone shut off because I was 3 days late. Yes THREE DAYS... not months. Then after they turned my phone on because of their error I paid my bill. About a couple weeks later I decide that I want to purchase a new phone and want it billed to my account. They then tell me that no I could not have it billed to my account because my phone was shut off for non-payment. I then explained that it was an error, they then told me that they could not over-ride the system and I would have to wait 6 months to bill to my account. I asked if that meant I could bill to my account even if Iam late a couple days or what. They told me as long as my phone had not shut off because of non-payment I would be able to bill to my account, also that they would write a formal complaint on the person who made a payment arrangement on my account without my consent and they would get back to me. That was in Mar of 2013. I am still waiting for a reply from my complaint.
Problem number 2: In March of 2013 Verizon had an email option on their website where you could email corporate and they will email you back. Since then they have taken it off and will not give their customers email, number, or address where they can reach corporate at.
Problem number 3: Sept of 2013, it has been 6 months. I I then call Verizon to bill to my account a new phone, because I wanted to start a new contract. Well they tell me that because I do not pay on the same day of every month I will not be able to bill to my account and they can not over ride the system. I then tell them that this was not what was told to me in March of this year. The rep tells me that she cant do anything for me except investigate it and get back to me within 4 hours. I say okay and leave my number I wanted to be reached at, I asked if she was sure that she was going to call me back because I have been told in the past by verizon wireless reps that I would receive calls from them and they never bothered to return my call, because basically I was un-important. She stated that she would and she appreciated the business I gave Verizon for the past 7 years. (she was a supervisor by the name of Jeniffer in customer service on the east coast). 5 hours later I still had not received a call so I call back and ask to speak to a supervisor they then tell me that my claim was denied for "unknown" reasons about the call 6 months ago and they were not going to let me bill to my account and they couldnt help me further. I asked for a a corporate number, email, or address and they told me repeatedly that they did not know them and could not give them out if they did know them. That if I had a complaint he could notate it and make sure it was handled. Psssh just like it was handled 6 months ago. I daid thank you but no thanks and ended my call soon thereafter.
It just galls me that Verizon treats their customers who make them money by using their services and phones every year. They do not have any care for the complaints and actions of their workers as well as their customers.
I just want to know it anyone knows they corporate number, email or address??
Or maybe a verizon rep out there (which I pretty much doubt will respond to my question)
If I dont receive an answer soon I believe... no i KNOW I will be taking my $127.33 else where and maybe just maybe I can get better customer service, even if its just a tiny inch better than Verizons.
AT&T here I come.

yesterday i went to verizon with a 8 day old broken phone after 40 mins in line to be helped the sales staff at glenway av in cincinnati turned me around and sent me out the door without solving my problem or returning my less than 14 day old phone. i called corporate at >>removed<< they called the store and made an appointment with the manager to resolve my issue. when i returned to the store i was told i had to wait in line again so i decided to get loud enough for every customer in the store to hear what kind of customer service i was recieving. so then the employee at the door not the manager called the police on me and threw me out of the store so today i am returning my phones and am seeking other service providers but anyhow the corporate number i provided is a good one and the people you reach will solve your problem corporate level is does do a grat job but the customer service level and store level employees i have found to be very unproffessional and extreemly mismanaged.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Verizon is using the Elipsis tablets to steal data from their customers. The only way to stop data from registering as cellular data is to pull the SIM card. This occurs with wifi enabled and cellular,dara disabled. If,you take your tablet to a Verizon

Verizon is using the Elipsis tablets to steal data from their customers. The only way to stop data from registering as cellular data is to pull the SIM card. This occurs with wifi enabled and cellular,dara disabled. If,you take your tablet to a Verizonstore they will upgrade your data plan to cover the overage and credit the upgrade. You will then have to remember to downgrade your plan or continue to pay for more data. Verizon, how would you feel if I walked into one of your stores and started filling my pockets with merchandise? If cought can I just give the product back and say "oops, sorry"

Today, my FCC complaint hit the same person working on the BBB complaint. Jimmie has been very nice and seems willing to work with this problem. We have been able to come to an agreement. I paid the purchase price for the phone and he returned my upgrade and unlimited data plan. This is what would have occurred if Verizon had given me correct information to begin with. I am happy with this result. He also brought quite a few instances concerning the handling of my transfer and upgrade that did not follow proper procedure. I am also confident that I would not have resolved this without complaining to BBB and or FCC. Verizon had no interest in solving the problem nor did they show any propensity to keeping a 20 year client. Even though this last CSR was very polite and helpful, his sole job is to respond to formal Federal and State complaints. He is required by law to address every complaint and report the reporting agency the agreed upon results - good or bad. Again, I suggest - If you are not getting the proper customer service, complain to someone outside of Verizon. Jimmie had not received any complaints registered with Verizon directly and I still have not had any contact with any other management representative that I was told would call.

My iphone was stolen, I was told by an apple employee in canada that sometimes their customers discounts on the next purchase is this true?

My iphone was stolen, I was told by an apple employee in canada that sometimes their customers get discounts on the next purchase is this true?

Not from Apple, but if your carrier subsidizes the cost of the iPhone and you are eligible for an upgrade price with a new phone.

BT is sending all* of their customers through a sp...

Hello,
BT is sending all* of their customers through a specific proxy for specific domain(s).
When they go to a specific website of mine, they are proxied to it via the IP 194.72.9.24, which is located in London, regardless of where they are located in the UK (even if they are up North). The issue is specific to only one of my domains; if they connect to another website of mine, their genuine IP shows like normal, and their are no issues. It honestly is quite baffling.
This is specifically problematic for me because I run a ranking website for websites who want promotion, and they are ranked based on how many votes they receive. I rely on IP addresses to validate if a user has voted or not. These websites send their users to my website to vote if it appears that their IP has not voted that day, and then they are sent back to their website after they have voted and their IP is logged.
Generally this works all fine and dandy, and there are no issues because people can generally be associated with their (genuine) IP for a day, and there are no worries. But when the website asking if a user has voted is sending their genuine IP to check if they voted, and it comes up as no and they are sent to my website and I check their IP has voted it shows up as a different IP, you can see why this is extremely problematic.
I'm not really sure what to do, as this is a major issue, and I can't imagine how this could ever be considered a good idea in the first place. You're literally giving every single user connecting via BT the same identity, which could be extremely problematic even if a specific user were to do something bad, as there's no way to truly know who did it, and everyone with that address would be deemed as harmful subsequently.
In case you are inquiring as to what domain of mine is being affected, it is "retroslist.com"; it shows the same IP (194.72.9.24) for any BT customer connected, as mentioned above. All of other websites that I run do not have this issue.
* While I can't confirm that it's every single BT customer, every one that I have spoken to is proxied through this IP in London when connecting to my specific website.

Your actual IP address will be whatever POP site you are connected to, it can be anywhere in the UK, and has been known to even come from the USA, as BT are global.
That is assuming your website runs on the BT network?
I would not rely on BT updating the Ripe database as to the IP usage. If you want to check if you are on CG-NAT, the bit at the start of this page will give you a clue.Port forwarding problems - just as an indication.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I have used Sony for the past 5 or 6 years. They recently stopped selling books and migrated their customers to Kobo. In uploading the Kobo site it looks like I added a new Adobe ID. Then my reader and computers were out of sync. When I try to downlo

I have used Sony for the past 5 or 6 years. They recently stopped selling books and migrated their customers to Kobo. In uploading the Kobo site it looks like I added a new Adobe ID. Then my reader and computers were out of sync. When I try to download books I get that they were already downloaded by another user, but also that they are in my library. However, I can't find them, and if I do download, it gives me an error message that the book is DRM protected. How do I get to the point where I can download books again?

Please authorize ADE 3 with same credentials that you used with older version of ADE

Verizon doesn't care about their customers any longer.

Dear Verizon,
I need to tell you about two recent experiences I had with Verizon Wireless over the past week.
First of all, I placed an order for in-store pick up at the Maple Grove, MN location on October 30. I went into the store a few times to try to pick it up. I waited for 40 minutes each time, and left because the store was so busy. I couldn’t get help.
When I finally picked it up yesterday afternoon, you were very close to losing me as a customer. Jeremy, the sales guy who helped me, was knowledgeable about the phones. I was upgrading at full retail price due to needing a new phone. Where things went wrong was when he continued to try to tell me about your leasing/Verizon Edge program… I told him I was NOT interested, and he kept pushing and pushing. This is my money, how I choose to spend it, and he was pushing the program very aggressively. When I threatened to leave, he said he didn’t make any money on the deal, and that it was a better business model for Verizon because you don’t have enough money to invest in your network (?) Really? Is that something you want to advertise to your customers?
So Jeremy backed off, but then the Store Manager started in again with me at the front counter about the program, and I again told him I would gladly walk away from my order and leave. He would not stop either. Jeremy finally got him to stop, and had I not needed the phone and had a friend with me, I probably would have left. My friend, who is also a Verizon Customer, was just as disgusted as I was with the Sales approach. I think the Maple Grove store is poorly managed, and this was apparent in my sales experiences there this past week, the sales associates’ behavior, and the behavior of the manager himself.
I stopped shopping at Circuit City years ago because the sales reps were pushing their extended warranty with the same aggressive attitude your employees displayed. They are now out of business. I stopped shopping at Best Buy as well. I would gladly stop shopping at Verizon and switch to AT&T or another competitor if you are having such severe problems investing in your network and need to badger your customers. I really hope that this is not the way you want to treat your customers?
Also note, that I went to into the Delano Shock City Cellular Verizon Dealer on 11/1 and they would not honor the $699 price on the Samsung Note III listed on my order confirmation or the Verizon Website. They were charging $801 and $160 for 32 GB Memory Cards. Pretty Crazy. Again, do you want stores like this representing your business and your brand?
Seriously thinking about canceling all three lines when our contracts are up…You have also removed the contact us feature on your website, so I had to contact you this way... Customer service is evidently a thing of Verizon's past.
Thanks for listening.

It's not a hidden fee if it is out in the open, the current way means there is no such thing as a free phone. The G2 may be on sale for $0 with a coupon, but it is actually $30+tax when you checkout.
All of my points are completely valid, you are like the typical large corporation these days telling their customers they are wrong.
1. Verizon works with LG, Samsung, etc., not Google. Verizon chose not to support the new Nexus 5 phone because it gets updates directly from Google. Sprint, AT&T, and T-Mobile all support the phone.
2. Verizon advertised quick updates for the Galaxy Nexus when it came out, at one point it took Verizon 6 months to release a new version of Android. Hardly quick to me.
3. The HTC One came out MONTHS after it was available for all other carriers in the US. Then, they charged a full $199 for it even after other carriers had already discounted it, this is a typical Verizon practice.
4. Verizon is the highest priced carrier, this is a fact.
5. When LTE was first released I was getting 10-20 mbps down, now I consistently get 1-3 mbps down. Verizon's LTE, in many areas, is slower than AT&T's HSPA+ 3g service.

HT204088 Just being able to view billing history on my iPhone is hard to find. Is this apple making it hard for their customers ?

Just being able to view billing history on my iPhone is hard to find. Is this apple making it hard for their customers ?

At the moment you can only view your purchase history on a computer's iTunes via the Store > View Account menu option, you stores on iOS devices don't have all the features/functions as you find on a computer's iTunes

Is there someone at Verizon that still cares about their customers and will help make this right??

I have spent hours on two phone calls and a chat session regarding a billing discrepancy that is THE FAULT OF VERIZON and still no final resolution. My bill is due in 3 days and I want this resolved now because I don't want to not pay a bill on time because it won't be corrected in time and then my credit rating will fall due to THE FAULT OF VERIZON. I have been working on this problem for OVER TWO WEEKS and TWICE have been told that it was all set and that billing was being told to credit my account, yet STILL NO CREDIT HAS HAPPENED. One rep gave me his email address so that I could follow up with him in case something went wrong with the credit. I have emailed him and GUESS WHAT? NO RESPONSE. I have been a loyal Verizon customer for over 15 years with all bills always PAID ON TIME and THIS IS HOW I GET TREATED?? NOT FAIR. This is so unlike me to write something like this in a forum, but I have had it after receiving THE WORST CUSTOMER SERVICE EVER. WHAT AM I SUPPOSED TO DO NOW TO GET HELP? Is no one at Verizon support HELD ACCOUNTABLE FOR VERIZON MISTAKES?? A VERIZON representative listened to what I needed for business travel and they gave me the added feature that they assured me would be what I needed, and apparently it wasn't right. Is it my fault that a Verizon representative does not know the right answers to how their features work and now I am expected to pay OVER $300 EXTRA BECAUSE OF THEIR MISTAKE? When I take the advice of a Verizon rep I expect they know what they are talking about and that the advice is accurate. APPARENTLY THIS ISN'T TRUE.
Is there someone at Verizon that still cares about their customers and will help make this right??

After ANOTHER call I may be on track to resolving this. But WHY did it have to take several calls and chats over a two week period? WHY did I have to become a mean person to the representative on the phone to finally get this (partially) straightened out? Why does it need to come to that? I really don't want to have to get mean and get myself worked up just to get a billing problem straightened out that is VERIZON'S fault.
Verizon, please consider looking into your lack of proper customer support and make corrections. Even though this may be resolved, After 15 years of being a Verizon customer I will be considering another carrier when my contract runs out and all due to this horrible customer service experience.

How do java software developers protect their code from their customers...

How do java software developers protect their code from their customers, if their code can be easliy decompiled? I will really like to know how to protect my .jar archives and .class files.
Thanks,
RilwanJ

That depends on what you mean by 'protect', and how paranoid you are.
The best way is with the license, but then... it's nearly impossible to know when someone violates the license.
You could make the source available to them for a reasonable fee (many companies won't even consider your product unless they can get the source).
And of course if you are really paranoid, you could obfuscate it. There are a bunch of tools around to do that. But obfuscating has it's own significant set of drawbacks.
Ultimately if you want your customers to take you seriously, you have to trust them. Onerous protection will usually cause them to look elsewhere.

Software Vendors screw their customers and the country w/ licensing schemes

So AppForge and XtendConnect got bought out and the customers are again left customers holding the bag. Now we have IT solutions that would work in a technical sense but will soon fail because of licensing difficulties. The real problem here is, our business got sucked into actually depending upon technology. We continue to allow vendors to write the rules in their favor and at our expense. Licensing does nothing for me, the customer, but thanks for offering. No such choice, however!
Yet another risk of using COTS over internal development. These various licensing schemes only serve the vendors and leave their customers to clean up the mess once the vendor sells out. Imagine a world once the crack-pot vision of SOA is implemented. Any complex system will depend on a host of services owned by a variety of vendors spread across geography, each going belly-up or merging with another vendor, or constantly changing its licensing arrangements in a constant chase for the next buck. Nothing will ever work again for anyone two days in a row. It is already a monumental task keeping up with all the various licensing arrangements and renewals even on a good day.
Imagine the day your car won't even start because the license expired for the electronic ignition. Will you have to junk your car? This is not far fetched! I have a true story about an HVAC company down the road that had to scrap its entire manufacturing facility because the software used to run it expired and the software company went belly up. Too expensive to write their own software. Not very "green" either. Thank goodness our mechanical and electronic engineers (true engineers) did not do this to the country. It took short-sighted software vendors to bring us down.
Where have all the CIO's gone in all this? This is an important subject to address that effects all major corporations and Gov't. Likely, to their next higher paycheck. Actually doing something about a problem is so "last century". They much prefer the next shiny new widget and a quick path to their next paycheck. We in the trenches who actually have to do work always have to clean up their mess.
Perhaps customers need to unite and fight back against this trend and force vendors to no longer put their entire IT infrastructure investment and mission critical applications at peril. We need to twist the arms of our CIOs and management to actually do something for a change. No one should be able to have their cake and eat it too. Vendors should be allowed to protect their product but the customers should be allowed to protect their businesses and our government functions that their products were aquired to support.
Jeff

Hi Jeff
I hope you feel better having got all that off your chest. Strictly speaking, this sort of diatribe is better suited to a blog. Why not sign up for a virtual soapbox with Blogger or Wordpress?
Cheers, APC
Blog : http://radiofreetooting.blogspot.com/

BT INFINITY DOUBLES THEIR SPEEDS FOR OPTION 2 CUST...

Ive just found out to my amazement that BT INFINITY's new Speed upgrades will not happen on my connection!....apparently According to customer services the speed difference will make no difference to my connection (she even thinks if i upgrade via www.bt.com/upgradespeed it will Reduce my Speed!)
Im already Pulling
Ive seen ALL OVER THE NET that Option 2 customers now will get 79mbs down and 19mb up!....This isnt FAIR!!!
Someone explain this to me please!.....

Payney wrote:
Ive just found out to my amazement that BT INFINITY's new Speed upgrades will not happen on my connection!....apparently According to customer services the speed difference will make no difference to my connection (she even thinks if i upgrade via www.bt.com/upgradespeed it will Reduce my Speed!)
Im already Pulling
Ive seen ALL OVER THE NET that Option 2 customers now will get 79mbs down and 19mb up!....This isnt FAIR!!!
Someone explain this to me please!.....
Once again we have the problem with UP TO, the new package is UP TO 80/20.
Looking at your speed tests it looks like you are on a sub 40 meg line and given that all the cabinets had their upgrades before xmas anybody who is getting less than 40 meg after that upgrade won't benefit as the only thing stopping the faster speeds was a software cap.
Still almost 40 meg isn't by far a slow line and there are other things in the pipeline to have upgrades in the future.

Literally the worst customer support experience I've ever had to deal with -- Why don't they let their customers speak to supervisors on demand?

Call 1: I spoke to them to see if I was eligible for an upgrade. It turned out they had accidentally counted a temporary phone switch to an old device as an upgrade. The representative was extremely slow minded and took over an hour to read through my notes and process what I was saying happened, consulting with his supervisor multiple times. He claimed to have noted everything and told me I had to go to a verizon store to verify in person that I was still using my original phone, and that then I would be able to get an upgrade immediately.
Trip to the store: Drove an hour only to be told by the store rep that there were NO NOTES on my account about the issue and there was nothing he could do to help me and that I'd have to call customer support again. The store was closing in 20 mins and customer support seems to take 45 minutes minimum to resolve anything, so I left.
Call 2: Asked a woman to speak to a supervisor about the guy who wasted 2+ hours of my life and gas money. She put me on hold for a long time, came back and said they were all busy right now, would I like to leave my complaint with her? I said no thank you, I will keep waiting. She said ok, and proceeded to hang up.
Call 3: Asked a different woman to speak to a supervisor, she put me on hold for a long time and then told me that since I wasn't an authorized user I could not speak to one... lol ok. Had a family member call and authorize me.
Call 4: Asked a guy to speak to a manager. He insisted on taking the complaint himself. Why would I trust someone to take a complaint about their colleague possibly sitting a few desks away when many of them have proven to be incredibly incompetent already? It sounded like we were making progress... then he hung up too.
Call 5: Asked yet another woman to speak to the manager. She demanded a reason, I told her it was to make a complaint and she told me about a dozen times that the managers would just tell her to take the complaint. I insisted, she refused... finally I threatened to close all of our accounts unless she let me speak to a manager. She said they couldn't right now since the office was closing soon, but that one would call me within 24-48 hours. I'd bet my life savings that never happens. At that point I tried to talk to her about the original upgrade issue, and she said her system had suddenly crashed and that I'd have to call back the next day... Seriously???
Absolutely unreal how horrible their customer support is. Will be switching to T-Mobile immediately.

Having worked in customer service, I have some experience with this kind of situation. Reps are typically trained to make all attempts to handle complaints by themselves, because there are obviously many more reps than supervisors. They're usually REQUIRED to fully authorize the account and to get the whole situation from the customer prior to referring you to a supervisor. One of the biggest problems is that many customers think that demanding a supervisor is a way to guarantee you will get what you want. If the reason for your request to escalate isn't a valid one, the supervisor won't give in to you either.
There are plenty of times in my own experience, especially as a brand new rep out of training, that I took a long time to research and get an understanding of the issue. Yes, I wasn't moving at light speed, but that doesn't make me an idiot. It means I was trying to gather as much info s possible to try and deal with the issue. But I had plenty of customers tell me I was stupid and to transfer them to my supervisor, simply because I took longer than their patience could tolerate to get all the details I needed.
I have never had a job that I executed flawlessly day in and day out. Maybe you have and that's why you can't tolerate a person taking a little longer to wrap their head around the issue, but I'd rather doubt it.
I also don't think you will find reps who work at light speed and utilize a magic wand to fix people's issues at T-Mobile, either, but I guess it never hurts to try.
Just to clarify: I do not work for Verizon and never have. I worked for a residential phone and internet company.

My Toshiba L305 - Both Buttons Broken (AGAIN) - TOSHIBA DOES NOT CARE ABOUT THEIR CUSTOMERS

So my left button broke (i didn't do anything) and so since it was under warranty, I was directed to a local authorized repair shop and they had to order the whole new keyboard that includes the little piece of junk plastic piece underneath the button. They fixed it the same day as I watched them and they did a perfect job. They also showed me the little cheap, litte, junky little piece of plastic that supported both buttons and that broke in my case. We both concluded that of course it would break again. Anyway, time goes by and the inside of the power piece broke off. So we go through the same routine. I go to the repair shop, they fix it and they say its common. In this case they even somehow strenghtened it so it would not happen again! So more time goes by (still under the year warranty as of Dec 21, 2009). Now, both my buttons again no longer work (big suprise). So since it is still under warranty, I call Toshiba but now they are saying they changed the rules since two Mondays ago and that I can no longer take it to that local authorized repair center (even though they rocked) but now I have to send in my laptop to Toshiba's official repair center. Needless to say, i wouldn't get my laptop back for 10 days. I run my business from my laptop so how on earth can I send it in? Anyway, I fought a lot with them on the phone and even got to the 'top' of the customer relations department, a frustrated lady named Mina, but she says there is nothing else they can do. No loaner, no replacement, can't get my money back, etc. The only thing I can do is send in my work laptop and not have it for 10 days. So what is ironic is I purchased a Toshiba laptop because I heard they were one of the best made computers. I now know that I was GREATLY misinformed. This is the worst situation I have ever seen in a computer business. The good news is that I am in IT and have lots of clients and so now I have the priviledge of telling my clients to run from Toshiba. I write all this for any of you out there who may have the same problem (because I am positive there will be many more since it is a tiny little piece of plastic underneath your buttons). It is clear to me that this is a defect.
My two big problems with this whole thing:
1. How can anyone expect someone to not have their laptop that they use to run a business for 10 days?
2. Why even have it fixed it if is just going to brake again?
3. So because of the 3 defects of this computer, now Toshiba is punishing me further!
If anyone is reading this who is thinking about buying a toshiba laptop, DON'T DO IT. Save yourself a lot of time, frustration and punishment from the company called, 'Toshiba'. Go with a Dell. Go with anything other than Toshiba. I will say it again: Tosbiba laptops are defective and Toshiba's policies show that they clearly don't care about the customers!

At least Toshiba is covering your repairs under Warranty. My ex-wife's new HP had one of the touchpad buttons break on her system and they want $400 bucks to fix it claiming that physical damage like that isn't covered.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

Why are Apple letting their customers down so badly? - Yahoo mail problems

Problems with Yahoo mail are being reported all over this forum now.
Lots of people are reporting that they either can not connect to their Yahoo account as the phone fails to authenticate their details (despite them being correct) or that the phone will not auto-check for mail. Various solutions such as rebooting, restoring and changing passwords have been suggested but these are not having an impact for me or for numerous others. Neither is this just an issue for jailboken phones but affects everyone.
Apple have sold the iPhone as more than just a phone. It was sold to customers as a complete solution for providing connectivity. It strikes me that the iPhone is currently failing to deliver some of its core functions. If I had bought any other phone by now I would have returned it to the shop. The only reason that I hold on is the thought that Apple will update the software soon to solve the problem.
Why then is Apple not communicating to it customers about this? The impression given is that they are ignoring our please for help. Apple may not be able to fix the problems immediately but at the very least they should make an announcement about it and acknowledge that they are working on fixing the problem with a timescale for a resolution.
Apple – I feel let down and I’m sure many others on here feel the same.
This does not fit with your brand promise and if not resolved soon could have negative connotations on your brand image and equity. You may not want to mention it in the press because it will look bad but it will look a lot worse if the competition’s PR agencies get hold of it first.
As a business owner I watched with interest at the launch of the Enterprise Beta Software. Reliability in a mail delivery system is critical and knowing that it is taken seriously by a provider is also critical. Apple are not currently giving this impression and I would therefore not currently recommend them to my peers.
Come on Apple you can do better than this!!!!

I take your point, however there are number of Apple employees who are involved in discussions on this website. Furthermore Apple is missing a big trick if they are not review their own forums (let alone other forums) to get feedback on their products.
Apple has also made a big deal about the partnerships that it sets up with other companies (Google and Yahoo being amongst them). I do not think it is fair to pass the blame on to Yahoo. It is Apple's responsibility to ensure that the functions of its own products work. If Yahoo is letting them down they should be in discussion with Yahoo to resolve the problem as quickly as possible.

BT Infinity......mugging their customers!!

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