BT Lack of care via telephone. Help from here appr...

Inifinity fitted on Thursday and as a result lost the BT link to Sky.
35 minutes and four different, repeated, conversations with the Call Centre resulted in an offer for a BT Engineer to return and reconnect Sky.
Now I am told this isn't BT's problem (Despite the problem being caused by a BT Engineer)
BT are happy to charge me to correct this but empasise it is at my cost.
Can you explain why BT can leave equipment, that isn't theirs, in a failed state then claim 'Not our responsibility? Is it legal?
I have said remove Infinity and take me back to where I was. As in, disconnect me.
BT attitude is 'Suit yourself.' Fantastic Custemer Support.
So. I shall. My 3 brothers and sister will also take their business away. My 3 children will. 5 of my colleagues at work are also going to transfer to a different supplier. 6 of my wife's friends will also be removng their business.
I doubt BT care, and realise our business is immaterial, but what an attitude. 'We broke it but you need to pay us to fix it.'
Is this attitude legal? I suspect if a builder or mechanic worked like this they would be out of business fairly quickly.

It may be the link via a normal telephone socket that is used for the on demand content of sky.
When the engineer installed the infinity did he explain that depends on how your sockets are wired you may not have service on them all when he has finished his installation process?
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When I click many many links a new window opens...no browser just address window that says type address here this is including the live chat link in help from here what is wrong?

most links I try takes me to the same blank page with type a web address at top nothing else on entire page

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
* [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Is it possible to get iPhone audio (telephone calls) from Lightning connection? Music works, but calls switch to internal or extenral speakers, not lightning (for e.g. docking station, car...)!

Is it possible to get iPhone audio (telephone calls) from Lightning connection? Music works, but calls switch to internal or extenral speakers, not lightning (for e.g. docking station, car...)!
I want to get the audio out of the lightning connection (the way you get audio when you connect it to a dock). It works properly with music, but when making a telephone call, it switches to the internal speraker. You can change to the external spekers, but you cannot select another audio out. It's also possible to get the telephone audio from the analogue connection, but that's not what I want. I want telephone audio from lightning...
Would be so great if anybody has an idea

I must also say that the second update ruined my Lumia's battery life.
With the first (out-of-the-box) update the phone usually had 30 percent of battery after a quite hard day (e.g. more than an hour of talking via bluetooth handsfree, more than two hours of listening to the music via bluetooth, more than an hour of browsing via wifi, and reading hundreds of e-mails via two mail accounts). I never managed to discharge it after one day (e.g. 14-16 hours) of continous use, no matter how much I talked, listened and browsed.
Now, with the secod update, it discharges to 20% after 12 hours of laying still almost without use (30 mins of music, less than 15 mins of talking and nothing more), and discharges completely with the usage pattern described above.
Did the second update contain some Android code?

I have a new ipad. I can't get support without my serial number. Ipad won't turn on. I ordered it from Target so I have no receipt. I can't get telephone help without serial number. What to do?

I have a new ipad. I can't get telephone support without my serial number. The ipad won't turn on. I order it from Target and there is no serial number on the invoice. How can I get telephone help without serial number? Please help!

The Serial Number is on the back of your iPad.

Lack of any real help from BT

Since the 30th May I have been phoning and reporting a fault on my line, which means we are unable to make or receive calls also our broadband keeps dropping off. Was promised it would be done by the 6th June, full week after I reported it. Heard nothing so chased again and was told now Tues 12th. However yesterday I found out if you phone our number it is being directed to someone else. I reported this again to the fault team who did not seem to understand what I was saying and again this morning. I have phone the number as well I spoke to a very angry person who is P*****D off about getting all my calls.
I have tried a number of times now to explain the problem to the fault time and each time am told the cross connection has been resolved....when I know it has not because I call my number from a mobile and get someone else. Does anyone know who I can complain to and make this an official complaint. I done the e-mail on the website and the live chat but one end with no response and the live chat said had to call the fault team. Also what is that every call I make to the fault team I get call back about 10 mins later asking for my feedback!!!! When they fix it will give feed back.
Any advice as pulling my hair out now....can't even change supplier as the fault is at the exchange!!!!!

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

LACK OF HELP FROM BT

Does anyone else share my frustration with BT for their lack of help over setting up their Home Hub 5 (HH5)?
I have just taken out an Infinity contract and had my new HH5 installed.
I have some fairly basic requirements for setting up my home network.
I couldn't undertake the set-up myself based on the (scant) information provided with the HH5.
I couldn't get any meaningful help from BT by chat or by phone. Mostly they wanted to tell me that this was not their problem but mine.
I couldn't get a manual from them - because apparently there isn't one
I can't seem to find the answer on this forum (which is fine: why should a general member of the public know more about the HH5 than BT who supply it?)
Essentially, I have gone from having a slow internet connection with an efficient in-house set up to having a fast internet connection with such an inefficient in-house set-up that I can't take advantage of the extra line speed.
Anyone else got anything similar to report?

Thank you again john46.
I am very grateful for the help that people are trying to give me. (not so grateful for the comments of others - not you) that simply imply the problems I am experiencing are my fault or the fault of my devices when my tests suggest otherwise.
I find it really kind that people with no afiliation to BT are willing to give up their time to help me (and others).
However, I still can't believe that it is entirely responsible and ethical for a large organisation like BT to provide me with some equipment with no manual and with no technical help and then when it doesn't work to say 'computer says no', and then to suggest that I would get better help by looking on the forum.
I've checked out your link on printers and almost the first thing it says is that to prevent them becoming 'lost' the first thing you should do is to give them a static address. To do this, I need to 'see' the printer first. Even though the printer will initially print from my PCs whilst still invisible on the network, it eventually gets lost and the only way to solve it getting lost is to re-start the router.
If it is all my fault and it is not possible to use the HH5 as my router (if that is the correct term for the bit that runs the home network), my next course of action will be to ask BT to supply one of their original VDSL modems and to connect my original DrayTek router to that - I know the home network worked fine with that. Unfortunately, when I asked BT if this is possible, they said that if I didn't ask for a separate modem when I placed the order I am not able to change to one now.
So: for whatever reason (whoever's 'fault' it is), I have a HH5-based home network that doesn't work. I would like to fix it. But the 'Catch 22' is that no one in BT can help sort the HH5-based home network and it 'isn't their problem anyway', no one on the forum has been able to help yet, and BT will not provide an alternative set of equipment to allow me to access Infinity and still maintain my home network in a manner that used to work perfectly before I contracted to BT.
Where do I go now?

HT203164 My newly installed burner works fine from i-tunes, except the burned disk won't work in my car CD player. The old burner's disks work just fine in the car. Please help.

My newly installed burner works fine from i-tunes, except the burned disk won't work in my car CD player. The old burner's work just fine in the car. Please help.

Using my new G5 I have the same problem, which I did not know using my old G4 with an external LaCie burner. The CD-Changer in my car is not able to read audio-cds, also my cd-player in my home hifi-system. The only way to play these audio-cds is (strange...) to put them directly in the main tuner of my car (usually used for the navigation cd), not using the Changer.
Maybe the problem really depends on the quality of the CD-Rs. I have used CD-Rs from Sony (it´s a brand, I think?) and will try Verbatim.
Regards, Horst

I tried connecting my Ipod Touch 5th generation to the internet via ad-hoc from my windows 7 laptop. My iPod was connected to the internet but just in a moment. Then it disconnects. would someone help me?

I tried connecting my Ipod Touch 5th generation to the internet via ad-hoc from my windows 7 laptop. My iPod was connected to the internet but just in a moment. Then it disconnects. I tried so many other option such as creating another ad-hoc from other laptop but still the same result. Is there something wrong with my iPod? this is so frustrating. I've been using ipod touch 4th gen before I got the 5th and connecting to the internet via ad-hoc was never a problem for me. Would someone help me?

Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

Why does my 3GS get stuck at the "accessory connected" screen when I connect it to my car via USB?

I realize that the old app is now the music app. I dislike this new app, because an old function is now gone
With iOS 4.3.5, I used to be able to use the the USB hub in my car to charge my iPhone 3GS. It would show the screen that says accessory connected (with the image of an iPod), and then after a few seconds, it would select Hands Free Mode (connect through Bluetooth), and I could browse my music/playlists/etc. Now when I connect my iPhone to my car via the dock connector, all it does is stay at the screen which displays an image of an iPod, and the only action that I have available to me is to choose between dock connector And hands free. I choose hands free, but still, I am no longer free to select which music I want to have playing.
When I disconnect the phone from the USB connection, I am free to select my music, but I must leave it disconnected, because when I reconnect it, the music stops playing, and it goes back to that screen. There isn't even a clear way to get music to start playing on the phone when it is stuck on that screen.
Can the functionality of the music app be restored to that of the old app? I drive a lot, so I charge my phone through the USB connection in my car, and my phone is also my source of music, through the Bluetooth connection (as previously stated). I can no longer charge my phone and select/play music as I once could with 4.3.5 and the iPod application. I don't see anything that i can do from a user's standpoint, however, of anyone can help with this very specific issue, it would be much appreciated.

Try resetting the phone. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
Seems too early for an iPhone battery to fail. If the problem persists Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

In desperate need of help from BT

I am in the middle of the most frustrating series of events ever and its an absolutre shambles. What should have been a simple house move and resign up with BT (after many years a customer) has been a ridiculous farce. We had a connection date. You cancelled it for resaons that initially werent made clear. We rang to sort it out several times, were put through to many different departments, hung up on twice (professional CS!) have spent nearly 5 hours on the phone. Have now had our order cancelled 3 times. No one at BT has actually helped, plenty of apologies but these do not resolve the issue. We are now told, one month after initial connection date that you dont have control of the line??? You will have known this from the first attempt. To cap it all, someone from - I presume overseas call centre ( bad english, complete lack of understanding of basic conversation - not for the first time) has just rang and asked if we want to place an order as the last order has been cancelled. This will be the latest of a list or "orders" with no resolution. People that work dont have the time to be on the phone for numerous hours being passed from pillar to post with no sign of a resolution.
I have complained through the complaints email, guess what, no response.
Order number (latest cancelled) was HMNEAA********
I dont hold out much hope of anyone at BT being interested in sirting this out, but heres hoping

Hi skittycat,
I've just sent you a PM there. Sorry to see you're having problems. I can help sort things out from here. To get in touch, click on the "about me" section of my profile where you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

We used to have great service, now it sucks! Constantly dropping calls, dead areas that have never been dead. Getting fed up and getting no help from Verizon.

This is really getting old, no help from Verizon. Service was great 2 years ago now it sucks, Constantly dropping calls, dead areas where there used to be fine. What is verison doing to help this???

I have an iphone 5s, my husband has a casio, my sister in law has a Samsung, my friends have various phones we are all experiencing the same thing – dropped calls, no service and it is outside as well as inside the house or the car. At our residence and along the drive to work or to the store. I don’t text much or use my data much so I am mostly concerned with the telephone service.
Every day may not be good, but there's something good in every day. Author Unknown
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Pdf extension changes to .dat when send a file via e-mail from adobe acrobat 9

to convert a file from microsoft word 2007 to PDF and send as an attachment via e-mail from adobe 9, the file is received with the extension changed to. dat, so recipients can not open it.
Can anyone help me with this.

What is the OS of the sending computer?
What mail client?
I receive plenty of files on my PC as .dat files, which come from Mac user(s), rename the extension to what I think they ought to be and have no further problem. (I cannot change the senders email settings where the problem originates)
If the receiver knows it is a pdf file, they can drag it into Acrobat, but renaming the extension serves future use.

My iphone 6 connects to the car via bluetooth, the music works good, but the phone calles does not work. It looks like it is working but doesn't. I have tried in my Hyundai and a Dodge rent car and get the same results. I updated the last 8.0.2.

My iphone 6 connects to the car via bluetooth, the music works good, but the phone calls does not work. It looks like it is working but doesn't. I have tried in my Hyundai Sonata and a Dodge Dart rent car and get the same results. I updated the last 8.0.2. It worked the first day i had the phone, and then i updated to Ios 8.0.2 and it quit working.
Now when i get in the car, it acts like it is connected and makes the same call it was on after syncing to bluetooth, but it really isn't on a call. This is happening on both cars.
Does anyone know if this is the phone and i need to take it to Apple or if there is an issue that Apple is working on getting a fix for?
My son in law has the exact same phone as me, we both got the on 10/6, he had a Dodge Dart and his is working via bluetooth.
Someone HELP please, as i consider this a safety issue by not having my calls go to bluetooth.

We had the same problem, but figure out the solution.
You MUST have at least 1 song added to your ITUNE! After you add a free song, then everything else should work as normal!
Hope this helps!

Would like to trace my ipod touch because I was robbed. I would find it please. need help from you guys. Not because I am able to get another. Thank you.

would like to trace my ipod touch because I was robbed. I would find it please. need help from you guys. Not because I am able to get another. Thank you.

- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
iCloud: Find My iPhone
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

FaceTime won't connect via telephone

FaceTime connects to husband and wife iPhones and husband's iPod because only one iTunes account is used for all. How can wife receive FaceTime on her phone only via telephone #

Thanks. I shut off the FaceTime on the iPad. I am using the iTunes email and sign-in on my phone and I removed the check mark from the email address was now the telephone # has a check mark next to it.
I changed the iTunes ID and email on my husband's phone. I verified the change via Apple email. I removed the check mark next to my husband's email and his telephone # now has a check mark next to it.
Both the phones are signed in to FaceTime. We still can't connect with each other on FaceTime in either direction.

BT Lack of care via telephone. Help from here appr...

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