BT payment cards and reactivation of services

I unfortunalty got delayed paying my bt bill due to the wether in december as my bt payment card had not arrived. I then payed £30 on 18.01.11. today (25.1.11) i paid the remander of the bill to be told thaty it would take three weeks to get my sevices back.
I was told at the start of jan that if i didnt pay £100 on 4th Jan incoming calls would stop. so it did. I was also told then that if i didnt pay off all my bill by 31st Jan, broadband would be turned off.
Well bill paid - no sevice due to 3 days waiting time. not interested in the proof from reciept that i had paid. what aload of rubbish. got to wait till final bill (which will be blank) to then re-apply for sevices and be re-activated.
Isnt there something else bt can do to get me back on sooner

Hi Amanda1121,
Thanks for the post and welcome to the forum.
I would need to take a look at your account to see what stage of the cease is your account at. If your service have been completely restricted and your billing account ceased then you would need to place a brand new order for service. You do not need to wait for your final bill as you will essentially be creating a brand new account.
Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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http://help.sap.com/saphelp_470/helpdata/en/93/745309546011d1a7020000e829fd11/frameset.htm
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BT payment cards and reactivation of services

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