BT Verve 450 Caller display problem :(

Hello, Before i moved to my new house i had the caller display all set and it worked fine, but after i moved house it dissapeared. i'ved called that *#234# number and it says caller will be displayed but it doesnt though. Does this mean i have to subscribe for it agian, if i do how do i subscibe and what number do i call?

Hi Khushi,
Thanks for posting. Did you change number when you moved? If so you would need to re-order the BT Privacy service as Keith_Beddoe has mentioned.
Cheers
David
BTCare Community Mod
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Similar Messages

Another Caller Display Problem

My caller display stopped working today at 14.00hrs and dispite reporting it several times and getting a text saying its now fixed, its not working.
I have no filters and a filtered face plate, on infinity broadband and tried 2 new bt phones and they both display the same as the old ones NO Caller ID is Displayed.
I took my old phones to a mmate and they both show caller display, so sispect its another one of those weak signal faults ?
Can a mod here take a look at it for me ringing India is winding me up
Solved!
Go to Solution.

No filters as I put in my first post a filtered face plate.
The phone is plugged into it direct, but it started working again on its own dispite a call from India saying problem is with my equiptment! which its not.
BT are a shambles and its ok when everything works and I'm lucky mine never turned into a 6/8 multi call to 151 like others here.
What caused it to stop working ? thery dont know, how it got fixed they dont know, other than to say after it started working again the faults in my property.

Caller display problem

been having problems with my caller display it has been reported several times in last 3 weeks
engineers came out and said it was my telephone at fault
now tried 3 different brand new phones in the master socket and all just display "incoming call"
tried a neighbours phone and it did work
of the 3 new phones 2 were bt and one panasonic
dialing *234# says callers number will be displayed although this only started doing this yesterday usually it says service not available
do you have any suggestions

sorry, but you just have to be persistant and determined
I've has smiliar issues setting up call blockers ( which need caller ID )
Have gone through a number of these and different phones .
After isolating the issues, finally system has stabilised ..
One thing to make sure of is that BT have actually enabled it
you have to called customer services ( don't make a new order )
my BT Bill online still keeps saying:
"extra calling features available" - incude BT Caller diaplay ( free for a year etc )
its so frustrating, because I have this setup , yet the Bill looks like I need to order it

150 and Caller Display Problem

Probably the easiest one to start with. When I dial "150" all I get is a recored message saying - "Sorry you cannot call that nunber from this line. Please ontact your service provider using the number given in their documentation"
What's that all about?
Secondly I added/ordered the "Bt Privacy" service last week but as of now the caller display aspect still isn't working. Do I need to wait longer or is it likely that there's been a problem?
Thanks in advance.
Griff
Solved!
Go to Solution.

Are you sure that its still YOUR telephone number, and it has not been crossed with someone else?
Try calling your number from a mobile, and see if it rings. Or call a mobile and see what number comes up.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Caller Display Problems

Hello, I recently rejoined BT for home telephone and broadband having been with talk talk and O2. I have had a bit of a mare with the Infinity and phone install but it is done now. I have contacted BT about caller display that was included with my package. They stated it would be active on Monday 27th Feb. It was not. Contacted them again and they said it would be active on 28th. It was not and again, I contacted them yesterday and despite assurances caller display is still not active.
I have done the *#234# test which says caller ID will be displayed. I have some rather expensive Gigaset SL78H digital handsets. Caller display worked with O2 and Talk Talk but it will not work with BT. Is this handset compatible with the caller display servie provided by BT? It worked with my previous phone line providers.
The phone is plugged into the master socket via a network. I have removed the ADSL filters as I was advised to do but to no avail. I am at my wits end now.
Thank You for any help.
Neil

I have just joined this forum out of sheer frustration at our Caller Display still not working after almost three weeks, numerous phone calls, online chats etc., from advisors insisting it would be up and running again in 12/24 hours or whatever. Yesterday, someone even said I should go and buy a new phone! to try out the equipment again before they send out an engineer. Bought a new phone, keyed in some numbers, got them to phone the land line and it still came up Unavailable. I even took a phone call from BT on the new phone so it proves that the new one works. All the phone calls I have had with BT advisors have been from people overseas I think, and I don't think they can grasp the fact that the Caller Privacy ID is still on i.e. our landline number does not come up on other people's phones and all our directory entries are listed in our phone and we can use them to dial out. Dialling out and receiving phone calls is still ok. They are now saying an engineer will have to come out but I know for a fact it is nothing to do with our phone itself. I don't want a bill of £130.00 if he finds nothing wrong with it. I am at the end of my tether.
All this would have been avoided I think if we still had BT shops in the local high street.
Any ideas anyone?

Nokia C3 Call Display Problems!

I can't seem to figure out why when my contacts call me their name as I have them saved on my phone isn't displayed, it seem some contacts names will display when they call but some won't... it will only come up with the name on the callers mobile account...
Its so annoying.. does anyone know why this is??

Hi
t_rish ,
Here are some more solutions:
The calling phone number may not match with a contact name and the name is not shown in the following situations when an incoming call or SMS arrives:
The contact is defined twice in the Contacts application (e.g. if both Phone memory and SIM memory contacts have been selected to be displayed in Contacts settings and the same contact is found in both of them).
The same phone number is defined for two or more contacts.
The phone number in Contacts application is in different format than the number received in the incoming call. The phone number may have been stored in local format while the incoming call number is in international format (including country prefix), or vice versa. The number may not be properly matched with a contact name in this situation, depending on the device variant and the length of the calling number. In order to verify the correct format of the contact phone number (local or international), check the number which is shown when the call is received and edit the contact details accordingly.
If the problem persists, make sure your Nokia device is running the latest software. For downloads and assistance, go to your local Nokia website.
I hope this clears it.
Br
Mahayv

Caller display only works on some calls

I have a paragon 650 on a bt anytime call plan.
I have only one socket and only the telephone.
When the phone rings the number will only show on some occasions. If I do a 1471 the callers number is listed.
Some times the same callers number will list and on other occasions it does not.
I have put a paragon 500 on the line with the same results(this phone works perfectly OK on another bt anytime call plan line)
any ideas
thanks

If you report it to BT, they will investigate for you. It is most likely a faulty line card in the exchange.
Provided that you report it as a caller display problem, they will arrange for an engineer who has a caller display unit, to check the line in the exchange.
It could simply be that the line gain setting is too low, as the caller display does use a burst of signalling tones, just before the first ring is sent. If you are a long distance from the exchange, then this signal may be too weak.
If this burst is not received properly by your phone, then so number will be displayed.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Caller Display Charging Problem

This is now the 3rd month in a row I have been charged for Caller Display, I have contacted the Indian online live chat twice previously but the problem still persists, can someone here get to the bottom of this and refund me the sums I have been overcharged and sort it out so that I don't get charged next month?

Hi beseeinyou,
I'll be able to pick this up from here and get you sorted. Sorry that you're still being charged despite contacting us twice to stop that happening.
Click on my username and under the "about me" section of my profile you'll see the link to send over your details.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Update on Caller Display - Contract problems

Hello everyone
A little while ago I posted my problem regarding Caller Display and the fact that I had to agree and 18 month contract when we went over to Infinity last December and how I wanted to know why when this 'free' service was part of my package. I tried contacting the website a forum member advised and got told to ring another number which I did.
Then I was told they understood the problem but couldn't help and gave me another number to go direct to the people who could! The girl was very pleasant and understood why I was protesting but after speaking to her supervisor said she was very sorry but could do nothing about it. When I asked why not when my package was for 18 months I was astounded when she said because the phone contract was not the same as the broadband contract!!! I then asked if that meant that if this was the case then could I cancel the contract in December instead of 25th May 2015 and was told that was not possible.
I was never told that my 'package' had 2 different contracts and I still do not understand why I am being told that from December I have to pay for Caller Display or cancel it. Has anyone else ever heard of it? I wanted a 12 month contract as usual but due to changing to Infinity was told it had to be 18 months and now I feel I have been conned by BT. It isn't so much the money as the devious way it has been done.
kind regards...........Meggy

I think it is probably correct to think of having more than one contract with BT because they can have different contract minimum periods and be cancelled independently (well to a certain extent). They also have separate terms and conditions.
Anyway, I suspect what happened is you re-contracted your Broadband in Dec 2013 on a new Infinity contract with an 18 month minimum period. Strictly speaking you probably didn't need to also re-contract the phone and start a new 12 month phone minimum period, but you did so because they were offering free Caller Display for 12 months if you did that. It made sense because due to the broadband contract you had no intention of cancelling the phone line during that period anyway.
I would think that you will have a third option of re-contracting the phone again in Dec, again starting a new 12 months minimum period to continue to qualify for free Caller Display?
See http://bt.custhelp.com/app/answers/detail/a_id/8502/~/all-about-caller-display
But of course that minimum period would still be 6 months out of sync with your current broadband minimum period. Possibly better to cancel it for 6 months and then get things back in sync from Jun 2015?
I went to great efforts to sync my recent new Phone (line rental saver), Infinity Broadband, BT TV, and free BT Sport recently. They are all for a minimum of 12 months, line up with the BT Sport 'season' (Aug-Jul) and even line up with my exact day-of-the-month billing date. It was not a simple feat to achieve though and took a bit of planning.

I called Apple about the 20" iMac display problem today...

I have the same display problem that I've been reading about here, it's much much brighter on the bottom of my screen than on the top and viewing the screen from an angle makes the screen look very dusty and dirty.
First I talked to technical support and because I live 75 miles from an Apple store, he said a technician would come and look at it tomorrow even though I said it was a problem that is very common and just not on my computer. It will be interesting to see what the technician says.
Then I called customer relations to put in a formal complaint against the 20" iMac screens. I told the man that even on the Apple support forums here that everyone was complaining about it. He said everyone where he worked was using 20" iMacs and as he looked at the screens next to him, he noticed that the colors were all off, looking dirty brown like mine. He said that's just how the new 20" screens were. I tried my best to tell him that it just wasn't right that the screens were so flawed and, although he kind enough and understanding, he didn't see any big problem with them.
He did submit my formal complaint at the end but I have to tell you all, it sure looks like Apple does not see any problem with these screens. He suggested that I write to Apple at their corporate office to let them know of these problems. Here is that address:
Apple
1 Infinite Loop
Cupertino, CA 95014
So that's my next step, writing to the corporate office.
I'll update this post after the technician comes tomorrow. I really don't expect this to be fixed but I shall let everyone know.
Martha

I have been watching this forum for months and have come to a conclusion that Apple
has taken the "easy road" by using cheaper components as evidenced by these discussions pertaining to cheap lcd computer screens. Also, with the Imac there is limited upgrade paths and the fact now
the imac has become more of a glorified computer with the internals of a laptop which suggests it is almost mandatory to pay extra for apple care for 3 year warranty because of uncertainty for longevity in my opinion. I am still using an apple 2002 quicksilver G-4 computer almost 6 years old that has not given me and problem. I have also been able to upgrade the hard drive, dvd rom drive myself-you cannot readily do with the current imacs. I was thinking about replacing my G-4 with an Imac, but have now come to the conclusion that Apple is losing focus with providing quality products and unless something drastic happens which I doubt, Apple will lose me as a future customer. I may be forced to go to the other side and buy a PC.

BT verve 450 base settings help

Hope some on can help??
Recently bought the Verve 450 every thing works fine accept the base unit/answer machine. I have caller display so everything works from the point of view. What I cant seem to do is change the time and date on the answering machine, but the hand set is showing the correct time
I have tried re registering the phone etc but nothing seems to work.
Pleas help......

Hi Chockie,
the answer machine should be set automatically if you have the caller display (as your handsets are showing corrcet time it is likely the phone has a problem, or has got out of synch with the handset).
Try setting the time manually -
press menu and scroll 'Redial' to 'settings' and press OK.
Scroll 'calls' top 'clock/time/alarm' then ptress ok,
date/time is highlighted, press ok.
the default time is in 24hr clock, to change scrol with the 'phonebook' or 'sms' button to choose 12 hour clock.
similar thing for the date formatt either day/month or month/day using the 'phonebook' or 'sms' button.
use 'calls' to scroll to to 'enter time' and input the time, same again for the date. then press ok to save (on page 10 of the user manual).
If this doesnt work, try disconnecting the unit from the power and line for 10-15 minutes to reset.
If this last tatic doesnt solve the problem, then the phone is faulty and if under warranty take it back to wherever you bought it from.
Hope that helps.

BT Verve 450 twin won't ring out ! HELP PLEASE

we have just been on holiday for a week, phone was working fine when we left however on our return the phones will not ring out when a caller ring us ! all that happens is the screen flashes up and says silence on the bottom of screen then goes back to standby screen, the caller thinks its ringing out when it isn't. can anyone tell me how to solve this issue ?
i have re set handsets and base to default and tried everything i can think of , its driving us nuts !!

If you search the community for Verve 450, you will find many problems and solutions.
A display of "silent" would suggest volume turned down to low, or ringer muted.
I assume that you have powered the base station down for a while, then powered it up again. This will reset any locked up hardware.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Bt Verve 450 Trouble with Answer machine

Hi,
I got a problem with my bt verve 450, i can make and receive calls ok,but when i turn on the answer machine,i cant record a outgoing message,it just comes up with not possibe on the handset,and when i have the answer machine turned on and i receive a call,the base station comes up with P2,any help would be very appreciated
With kind thanks
Solved!
Go to Solution.

I was unable to set my outgoing message. The handset would show empty battery and then switch off for about 10 seconds! This occurred on all handsets, with full, new battery and even if plugged into a charger!
I reset the base - no change (see above for instructions)
I reset the handset - success!
Handset reset
This resets your BT Verve 450 handset - Addresses are retained
1. Press Menu, scroll to Settings and press OK.
2. Scroll to H/set settings. Press OK.
3. Scroll to Handset reset. Press OK.
4. At "Reset to default" Select yes.
5. If you select "Yes", the handset displays "Please wait" followed by a tick, it then exits the menu mode. If you press
No, it returns to the previous menu level
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

BT Verve 450 keeps cutting out

Hi
I have a BT verve 450 duo and whenever I pick up the phone from the base unit when someone is calling the phone goes dead. However, if the same phone or the second phone is on the other charger phone there is no problem. I am sure there is a problem with the base unit. Any ideas?
Kind regards

Its odd that both handsets reset, but it could be a bad batch of batteries.
I assume that when you received the phones, the plastic tap that isolates the battery supply was still in place?
Did you remove the tab on both handsets?
Have you checked that the batteries are makeing contact inside? Take them out and then put them back in again.
There is a BT help page here.
http://bt.custhelp.com/app/answers/detail/a_id/10853/~/bt-verve-450
There is a helpline number on that page.
All I can suggest it that you contact the place you purchased the phones from, and ask for a replacement.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Verve 450 Plus is out of stock! Ordering a phon...

The BT Verve 450 Plus is out of stock with the BT staff having no idea when it will be back in stock! THIS ITEM IS STILL BEING SOLD ONLINE BUT YOU WILL NOT GET IT!
I ordered this phone 3 weeks ago with the track your order saying it would be delivered 2 days after the order. It did not come so I left it the standard couple of weeks. Just phoned them and it is out of stock. Was told to go to my nearest BT Shop to see if they had any in stock, the 'BT Shop' would sell it to me at the same price as online and then get a refund from the online team.
This seemed reasonble so I hung up, googled nearest BT Shop and then realised, that BT do not have any real life Shops! I had been fobbed off by the friendly team in India. Phoned them back and was told I could only cancel the order and get a different phone. Even though the Verve 450 plus is still the 'Star Buy' online!!!
I asked them to just order me the Hudson 1500 plus instead as it is the same price but they cannot do this. No offer of free delivery or any compensation for the lies I had been told and the pain of waitin gweeks for a phone that is never going to come. Or fraudulently selling a phone online they know they do not have!!!
BEWARE.

The BT shop is ran by Dabs.com which was bought by BT years ago but ran as a separate company and the BT shop is just a reskinned version of Dabs and the only reason why I use the BT shop they have cheaper p&p than dabs do, which is stupid.
Both Dabs and BT are showing stock of 14 yet you say that they claim it is out of stick, sounds like they are having a right problem with stock control or the call centre is trying to fob you off.
I would write to Dabs.com and ask why you were told to go to a BT shop when they don't exist any more and while is their stock control is so out of whack.
Even if you get fobbed off handling a complaint letter costs these companies money and the more that people do it the more likely they will change something.
As a consolaton Amazon has it cheaper than Dabs, with free delivey and Amazon stock control is bang on.

BT Verve 450 Caller display problem :(

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