Business Contact Manager for Outlook 365

I have a laptop with 8.1 OS and Office 2013 loaded and running fine. Use Business Contact Manager on my laptop and it works fine.
Can do the all the same on Office 365 except for Business Contact Manager.  It is listed and shows up under Tasks but nothing happens when it is selected.

Hi,
I think the "Office 365" in the second paragraph should be Outlook 2013 in this customer's post.
Please go to FILE -> Options -> Add-ins, check if BCM is disabled or inactive. Enable it and start Outlook again to check the result.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
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Similar Messages

  • Bussiness Contact Manager for outlook 2013 download hijacked by

    HI
    I am using Outlook 2013 downloaded as part of the Office 365 small business premium package.  I am trying to download Business Contact Manager for Outlook 2013 (via
    http://www.microsoft.com/en-gb/download/details.aspx?id=36513).
    The file downloads fine, and then when I go to run the file the download seems to get hijacked by Premium Installer (see screenshot).
    The BCM file then will not download irrespective of whether I accept or decline the Premium Installer download. 
    The file seems to have something to do with Zoom Downloader.
    I have tried to remove Zoom Downloader with various anti malware software (hitman pro, Malwarebytes, etc etc). 
    I have scanned my machine with the Microsoft Malicious Software Removal Tool and AVG and neither have picked up a threat.
    Please help as I do not know whether this is a problem with my machine or the particular download.
    Thanks

    I did a complete uninstall of Driver Tuner, including making sure all traces were removed and after each attempt of downloading Business Contact Manager the download file still tries to install Driver Tuner and I cancel the installation.
    Strange that you say you can download with no problem, but have you tried to install? Microsoft Tech support was having the same problem and was having trouble even finding a mirror site that BCM could be download from without experiencing the same problems
    of the download trying to install a different program.
    Have you tried downloading BCM recently? Perhaps you could share where a clean copy of BCM 2010 can be downloaded. And before you think there is no problem, try and install it. After the extraction is when another program tries to install.
    Again, short of formatting my drive and reinstalling all programs, everything has been checked and my system is clean.
    So you think Time Warner Cable DNS has been hijacked? If so, why is it only the program files from the Microsoft site that has this problem.
    Please share the site where a clean copy of BCM 2010 can be downloaded.
    I visited the link provided by the OP and downloaded the offered file
    http://www.microsoft.com/en-gb/download/details.aspx?id=36513
    http://www.microsoft.com/en-gb/download/confirmation.aspx?id=36513
    http://download.microsoft.com/download/B/3/3/B333E334-EBEB-451E-AE76-ACD0C1AB1A6A/BCM2010-BCMSetup-x86-en-US.exe
    It has downloaded cleanly for me, extracted, installed, and running fine, no sign of DriverTuner or anything else that has been mentioned here so far.
    I did need to have Office2013 installed - this BCMsetup refuses to install with only Office2010 (despite the filename, not all that surprising).
    So I'm guessing that your uninstallation of DriverTuner might have left some remnants behind, and that is probably hooking/intercepting the download and/or the BCMsetup you're doing, or there's some other crapware lingering.
    And true, I agree it's unlikely that Time Warner Cable DNS has been hijacked (but at the time you posted, who knew if you were using an ISP DNS or some other local thing) - it's much more likely that your pc is infested with some further junk.
    I'm in Australia, so I could be contacting a different Akamai CDN host than you are using, but since there aren't floods of people complaining about the same issue you're having, I'd guess it is a localised issue for you.
    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

  • Can I use Business Contact Manager in Outlook 2011 on my Macbook Pro?

    I just switched from a PC to a Mac and use the Office Suite for work, so I installed the Office 2011 for Mac. We use Business Contact Manager to manage our contacts and conversations at work (mostly for records of email exchanges and phone conversations), but I can't seem to figure out a way to install that add-on in the Mac version of the Office Suite. Any suggestions?

    Why would you use two?
    It is much cheaper and better to simply use a usb drive..
    The TC cannot be linked to store files or automatically back them up.. whereas a usb drive at least will be backed up by Time Machine.
    If you want to do this properly get a real NAS.. that has mirrored drives and real rsync type backup. You can use an airport extreme for wireless.

  • Microsoft Business Contact Manager for Mac?

    I recently moved from PC to Mac and overall have had very few integration issues when working with my colleagues who are still PC based. My office recently upgraded to Office 2010 with BCM and even when I have added Office for Mac 2011, I do not have visibility or access to BCM with my Mac. Does anyone know of a way that I can integrate with BCM through my Mac?

    Hi,
    to my knowledge the BCM is an add-in for Windows-Outlook only.
    http://www.officeformac.com/ms/ProductForums/Outlook/100
    regards
    Stefan

  • Outlook 2013 "Business Contact Manager" gives an error whenever I open it.

     The error Message reads the following;
    "Error Found in Custom UI XML of "Business Contact Manager for Outlook"
    Line; 145
    Column; 48
    Error Code 0x80004005
    Failed to Find Office Control by ID
    ID; OmsForwardAsTextMessage
    "OK" or "OK to All"
    or
    "Error Found in Custom UI XML of "Business Contact Manager for Outlook"
    Line; 4
    Column; 91
    Error Code 0x80004005
    Failed to Find Office Control by ID
    ID; ContactCardinstantMessageLookUpOutlookContact
    "OK" or "OK to All"
    Another Error Message reads;
    "Custom UI Runtime Error in Microsoft Access Outlook Add-in for Data Collection and Publishing"
    "An Error occurred while calling the callback; "Ribbon_getDCVisible"
    "OK" or "OK to All"
    Can this be fixed?

    Please try to disable the add-ins except for Outlook BCM one and restart Outlook to check if the issue still happen.
    We may create a new profile to check the result.
    http://support.microsoft.com/kb/829918
    Tony Chen
    TechNet Community Support

  • Migrate Business Contact Manager to Office365

    Hi, I've today been told by presales at Microsoft that Business Contact Manager BCM is available to download and will work with the MS Office365 O365 Business Premium Plan.
    We're about to migrate a client currently on MS Office 2007 and heavily using BCM and also shared mailboxes to MS Office365.  
    What is the migration path for their BCM data?  What is the preferred way to migrate their shared mailboxes?
    Thanks
    ( the link to download BCM seems to be http://www.microsoft.com/en-in/download/details.aspx?id=36513)

    For mailbox migration to Office 365, the right place is Office 365 forum:
    http://community.office365.com/en-us/f/default.aspx
    If you have a Business Contact Manager database that was created with an earlier version of the Database Tool, you can use the Business Contact Manager for Outlook 2013 Database Tool to migrate the database so that it will be compatible with Business Contact
    Manager for Outlook 2013. For example, if you created a database in Business Contact Manager for Outlook 2010, you can use the Business Contact Manager for Outlook 2013 Database Tool to migrate that database.
    Open
    the Database Tool.
    Click the Migrate a database option, and then click Next.
    In the Database Server Instance list, select the SQL Server instance to which you want to migrate your database, and then click
    Next.
    In the Database Name list, click the name of the database that you want to migrate, and then click
    Next.
    When the Task completed successfully message appears, click
    Next.
    Click Finish if you want to return to the Welcome page of the wizard to complete other tasks, otherwise click the
    Close button.
    (Manage
    your Business Contact Manager database on a server)
    -Jeff

  • Business Contact Manager Standalone Database

    We are wanting to deploy a BCM database between three users.  Can that database function without Outlook on a server or do you have to have Outlook installed on that server to utilize it for the DB?
    We aren't needing Outlook on the server as nobody would access it.

    Hi,
    The server does not need to have Microsoft Office or Business Contact Manager for Outlook installed, but it must have a supported version of Microsoft SQL Server installed. You can use the Business Contact Manager for Outlook Database Tool to do that.
    Please refer to Manage your Business Contact Manager database on a server:
    http://office.microsoft.com/en-us/outlook-help/manage-your-business-contact-manager-database-on-a-server-HA101810395.aspx
    Hope this helps.
    Regards,
    Melon Chen
    TechNet Community Support

  • Connect connect to Business Contact Manager

    I get an error when trying to connect to my Business Contact Manager Database
    "Business Contact Manager for Outlook encountered a critical error during start and will be removed from this profile. If you would like to use BCM for Outlook, please restart Outlook and try again."
    I restart Outlook and keep getting this error. Can someone help me please?
    Matt

    Hi,
    If you just create and work with a new profile, will this issue occur?
    How to create and configure email profiles in Outlook
    http://support.microsoft.com/kb/829918/en-us
    Regards,
    Melon Chen
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • Cannot install Business Contact Manager - trying to run another application

    Hello
    I am trying to install Business Contact Manager for Outlook 2013, but every time when I run the installation file and the file extraction starts, a window opens trying to install a completely different programme - Wunderlist, which I had on my computer.
    I deleted all of the files related to Wunderlist and tried to install BCM again, but the same thing happens over and over again. I took a snapshot of the error message. After every attempt, I find a file of the type ClickOnce Application Deployment Manifest
    related to Wunderlist C:/Users/rg/AppData/Local/Microsoft/Windows/TemporaryInternetFiles/Content.IE5/T5VFSWN6/Wunderlist.application
    Is this a problem with BCM or Wunderlist? Has anybody had a similar problem? Any suggestions how I can solve this issue?

    Hi,
    Make sure you downloaded Business Contact Manager from Microsoft, if no, please download Business Contact Manager from this link below:
    http://www.microsoft.com/en-us/download/details.aspx?id=36513
    I actually haven't seen the same issue before, you may perform a clean boot to install BCM, this will help forbid the interference by other programs:
    http://support.microsoft.com/kb/929135
    Regards,
    Melon Chen
    TechNet Community Support

  • Business Contact Manager - migration 2010 to 2013

    Hello,
    I recently migrate my BCM 2010 database to 2013 following the link "Business Contact Manager for Microsoft Outlook 2013: Update for Upgrading from Business Contact Manager 2010".
    At beginning everything went smoothly and I thought that everything has been migrated successfully.
    Unfortunately, when I was checking my data more carefully, I found that some fields are now mixed up. This happened inside accounts and professional contacts forms. 
    The options and labels for fields email, address and phone are all mixed up.
    Examples:
    - Field email address, when selected "email 3", label changes to "work", this label belongs to address field.
    - Field address, when selected "work", label changes to "email" that belongs to email field.
    - Almost all labels are mixed up :(
    Can somebody help my to find a solution for this issue....
    Thank you
    Regards
    Abílio

    Hello, we recently also migrated our BCM from 2010 to 2013 with the Business Contact Manager for Outlook 2013 Database Tool and all went also smoothly
    except we now have the same problem as Abílio, meaning the fields are mixed up 
    Examples:
    - Field email address, when selected "email 3", label changes to "work", this label belongs to address field.
    - Field address, when selected "work", label changes to "email" that belongs to email field.
    - Phone numbers: when selected "work", label changes to "Home"
    - Almost all labels are mixed up :(
    Can somebody please help us get this right again?

  • Business Contact Manager issue with New Users

    I have an issue with a client when setting up Business Contact Manager for Outlook 2013. The client recently got a new employee and the employee was setup on an existing workstation that has BCM installed. When I launched Outlook 2013, and configured Oultook for
    the new user, BCM started and needed to be configured. I went through the procedure for connecting to a 'Remote Database' on the server, typed in the server name as requested, and clicked Continue. BCM searched for the database but could not find it. The existing
    user account on the workstation works just fine with BCM, and sees the remote database.
    My next step was to remove BCM and re-install. This is the latest version/release of BCM for Outlook 2013. The existing user account was able to configure BCM with no issues, and found the remote database without an issue. The new user account had the same
    issue as before and would not find the remote database.
    I logged onto the same workstation as the administrator account we use to perform Admin tasks. I launched Outlook, configured Outlook 2013, and was able to successfully configure BCM and connect to the remote database with no issues.
    I then created another New User on the server called Testaccount (TAccount), and logged onto the same workstation again, as this new user, and went through the same Outlook 2013 configuration and BCM setup. BCM has the same issue with this new user, and
    cannot locate the remote database. From what I can determine, this looks to be something related to New Users that are created on the server and BCM not locating the remote database. Existing users do not have this issue when configuring BCM and connecting
    to the remote database.
    Has anyone had this issue or seen this issue and knows of a fix to correct this so my client can use BCM with the new user account, and any future new users they hire?
    Thank you in advance for any assistance on this matter.

    If you want to sync subfolders then you will need third party software. (Like Pocket Mirror)
    Post relates to: None

  • I am running Windows 8 and installed Office 365 Home Premium; looking for Business Contact Managment

    Can I download business contact manager with office 365 home premium?

    Hi,
    Yes, we can download it from:
    http://www.microsoft.com/en-us/download/details.aspx?id=36513
    Regards,
    Melon Chen
    TechNet Community Support

  • Business Contact Manager 2013 Issue with drop down menus not working correctly and BCM disappearing.

    We upgraded from BCM 2007 to BCM 2013.  Now the BCM disappears from Outlook occasionally and the drop down menus are confused. for instance when accessing the drop down for phone numbers, the user selects company - but the field for TTY/TDD comes up.
    Shows fields that don't exist etc.
    The client is using Office 2013 Pro Premium from Office 365 Small Business Premium subscription and BCM downloaded from Microsoft website.
    Please let me know what the support avenues are for this product.
    Chris Smith

    Hi,
    This issue may be caused since the BCM was not installed properly.
    Please go to Control Panel -> Programs and Features, find Business Contact Manager for Microsoft Outlook and Uninstall it.
    Then go to
    http://www.microsoft.com/en-us/download/details.aspx?id=36513, download the right version of BCM(32bit or 64bit) and install it.
    If issue persists, you may provide the screenshots of the issue, post them to SkyDrive and share it via a link:https://skydrive.live.com/, then we will have a better understanding on the issue.
    Thanks,
    Melon Chen
    Forum Support
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please click
    here

  • Business Contact Manager - O365 - Cannot create database

    I am trying to install Business Contact Manager into Outlook 2013, but once the install finishes and I fire up Outlook, the BCM setup runs.  Regardless of which options I choose, I wind up with a "Database creation was unsuccessful" message. 
    I have tried all the tips in other forums, but nothing has changed the behavior.  I have a feeling it has something to do with the SQL Express 2008 it installs as part of the process.  Event Log messages say something about SQL, but nothing definitive.
    Has anyone successfully installed BCM on Outlook 2013 (Windows 8.1 pro)?

    Hi,
    Please refer to this kb below:
    https://support.microsoft.com/en-us/kb/942496
    Althought the kb is for Outlook 2007, it can still be a reference in your scenario:
    This problem may occur if the SQL Server (MSSMLBIZ) service is not running. The SQL Server service is required by Business Contact Manager. This problem occurs because the Windows Welcome screen may prevent the SQL Server service from starting when you first
    restart the computer after you install Office Outlook with Business Contact Manager.
    Please try if this helps:
    Exit Outlook.
    On Desktop, right-click This PC, and then click Manage.
    Click Services and Applications.
    Double-click Services.
    In the services pane, click SQL Server (MSSMLBIZ).
    Click Restart the service.
    Exit Computer Management, and then start Outlook.
    If the issue persists, what does the event log messages say? If there's not much private, please post the logs in the forum.
    Regards,
    Melon Chen
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected]

  • Office 365 Outlook 2013 and Business Contact Manager Performance issues

    I have some slowness with Outlook 365 at times. Most of the times, Outlook will have to restart. I use Business Contact
    Manager so I cannot turn off Exchange Cache. Are there some steps I can follow to troubleshoot? The problems started 7 days ago and seem to be getting worse. 

    Hi,
    The Outlook slowness problem can be caused by many factors, one common cause is some 3rd-party add-ins. We can troubleshoot in Outlook Safe Mode first:
    Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
    If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
    We can also check the OST file size since large .ost files can also slow the performance of Outlook.
    Make sure that offline OST file in Outlook isn't too large. A large OST file may indicate corruption or fragmentation of the file. This can affect performance.
    In Outlook, right-click the mailbox in the navigation pane, and then click
    Properties.
    Click Folder Size, and then note the Total size value on the
    Local Data tab.
    Open the Outlook system folder by opening the following folder path, depending on the operating system:
    Windows 7 or Windows Vista: %userprofile%\AppData\Local\Microsoft\Outlook
    Windows XP: %userprofile%\Local Settings\Application Data\Microsoft\Outlook
    Note the size of the OST file for the user’s Outlook profile. If the OST file is more than 3 to 4 gigabytes (GB) larger than the
    Total size value, the file may be corrupted or fragmented. Close Outlook, rename the OST file, and then reopen Outlook to re-create the OST file.
    Some other troubleshoot steps can be found in this Microsoft Knowledge Base:
    http://support.microsoft.com/kb/2441551/en-us
    Regards,
    Melon Chen
    TechNet Community Support

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