Cannot install Business Contact Manager - trying to run another application

Hello
I am trying to install Business Contact Manager for Outlook 2013, but every time when I run the installation file and the file extraction starts, a window opens trying to install a completely different programme - Wunderlist, which I had on my computer.
I deleted all of the files related to Wunderlist and tried to install BCM again, but the same thing happens over and over again. I took a snapshot of the error message. After every attempt, I find a file of the type ClickOnce Application Deployment Manifest
related to Wunderlist C:/Users/rg/AppData/Local/Microsoft/Windows/TemporaryInternetFiles/Content.IE5/T5VFSWN6/Wunderlist.application
Is this a problem with BCM or Wunderlist? Has anybody had a similar problem? Any suggestions how I can solve this issue?

Hi,
Make sure you downloaded Business Contact Manager from Microsoft, if no, please download Business Contact Manager from this link below:
http://www.microsoft.com/en-us/download/details.aspx?id=36513
I actually haven't seen the same issue before, you may perform a clean boot to install BCM, this will help forbid the interference by other programs:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support

Similar Messages

Business Contact Manager - O365 - Cannot create database

I am trying to install Business Contact Manager into Outlook 2013, but once the install finishes and I fire up Outlook, the BCM setup runs. Regardless of which options I choose, I wind up with a "Database creation was unsuccessful" message.
I have tried all the tips in other forums, but nothing has changed the behavior. I have a feeling it has something to do with the SQL Express 2008 it installs as part of the process. Event Log messages say something about SQL, but nothing definitive.
Has anyone successfully installed BCM on Outlook 2013 (Windows 8.1 pro)?

Hi,
Please refer to this kb below:
https://support.microsoft.com/en-us/kb/942496
Althought the kb is for Outlook 2007, it can still be a reference in your scenario:
This problem may occur if the SQL Server (MSSMLBIZ) service is not running. The SQL Server service is required by Business Contact Manager. This problem occurs because the Windows Welcome screen may prevent the SQL Server service from starting when you first
restart the computer after you install Office Outlook with Business Contact Manager.
Please try if this helps:
Exit Outlook.
On Desktop, right-click This PC, and then click Manage.
Click Services and Applications.
Double-click Services.
In the services pane, click SQL Server (MSSMLBIZ).
Click Restart the service.
Exit Computer Management, and then start Outlook.
If the issue persists, what does the event log messages say? If there's not much private, please post the logs in the forum.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

How could I install outlook with business contact manager 2007 in windows 8.1 system?

Recently I got a new 8 win pc, then I tried to instal Outlook with business contact manager 2007 but I couldn´t
The reason: sql server is not compatible. Would you please let me know how to fix that problem?

Hi CarlosZC,
Since the issue regards Outlook with business contact manager 2007. I suggestion you post the question in the Outlook forums at
http://answers.microsoft.com/en-us/office/forum/outlook?tab=question&status=all&auth=1. It is appropriate and more experts will assist you.
According to your description, we need to verify the version of the SQL Server, usually the warning of compatibility issues applies to all SQL Server Express editions when installing Business Contact Manager (BCM) 2007 on Windows 7/8. The incompatibility
was fixed in SQL Server 2008 Service Pack1 and SQL Server 2005 Service Pack 3 on Windows 7.
There is a similar issue about compatibility message when installing BCM 2007 on Windows 7, you can review the following article.
http://blogs.msdn.com/b/rathomas/archive/2009/10/09/compatibility-message-when-installing-bcm-2007-on-windows-7.aspx
Regards,
Sofiya Li
Sofiya Li
TechNet Community Support

Business Contact Manager Plugin does not install successfully in Outlook 2010 Professional Plus

I work for a company that has provided me with a volume licensed version of Microsoft Office Professional Plus 2010. We do a lot of customer tracking so I looked into options to utilize Outlook and found out about the Business Contact Manager plugin. I tried
to download and install it from the public site but was informed that the public version would not work and that I would need to request a compatible version from my company that they could access through a contracted download portal.
I worked with support and they were able to locate the file and install it on my computer. Once I tried to start working with it though I found that there was no Business Contact Manager tab or any of the additional functionality that I needed.
I contacted support to follow up and they again tried several times to install the plug in, but although there was never any error message the installation also never resulted in the business contact manager tab being added or in any reference to it being
added to my list of plugins.
Any help would be greatly appreciated.

Hi,
Go to Control Panel -> Programs and Features, can you see any version of Business Contact Manager installed? If yes, please uninstall it first from there, then delete the registry keys below(if they exist):
ImportantThis
section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry
before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\microsoft.businesssolutions.ecrm..outlookaddin..connect.1
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business Solutions eCRM
HKEY_CURRENT_USER\SOFTWARE\\Microsoft\Business Solutions eCRM
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Business Contact Manager
Then we can try performing a clean boot to install Business Contact Manager again. In Clean Boot Mode, it can eliminate the conflict by background programs as much as possible. Check if you can install it properly:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support

Business Contact Manager

I have the 2010 version of Outlook and BCM on my office and home computers, both running Windows 7. I want to set up a database so that I can access from either location. I have created the database on the Office PC, but cannot locate either the Home PC
as shared user, or the Office PC as remote user.

Hello Dave,
You are right, BCM has been tested only in local network.
Please find excerpt from following article
http://support.microsoft.com/kb/953745/en-us
Unsupported scenarios
In Business Contact Manager, databases were designed and tested to be shared over a Local Area Network (LAN) in a domain or in a workgroup environment.
Microsoft does not support sharing Business Contact Manager databases in the following scenarios:
You connect to a Business Contact Manager database over the Internet. In this case, Internet refers to public networks that are external to a corporate network or home office network.
You use a virtual private network (VPN) or dial-up connection to connect to a Business Contact Manager server.
Some potential problems with the previous scenarios include the following:
Inability to control whether required ports will be available between the Business Contact Manager server or client
Poor performance because of bandwidth or latency when you access or synchronize large Business Contact Manager databases
You share Business Contact Manager databases across versions. In order to share a database, both the Business Contact Manager server and client must be running the same version of Business Contact Manager.
Note Business Contact Manager databases are separate from Exchange stores. An Exchange store cannot access Business Contact Manager databases and Exchange cannot pull data from a Business Contact Manager database. In addition,
you cannot access Business Contact Manager databases through Outlook Web Access.
Please let me know if you have additional questions.
Regards
Anup

I am running Windows 8 and installed Office 365 Home Premium; looking for Business Contact Managment

Can I download business contact manager with office 365 home premium?

Hi,
Yes, we can download it from:
http://www.microsoft.com/en-us/download/details.aspx?id=36513
Regards,
Melon Chen
TechNet Community Support

Business Contact Manager add-in crashes Outlook when EMET 5.0 is installed

We have Outlook 2010 and Outlook 2013, and some of our users have Business Contact Manager (BCM). Once we installed EMET 5.0 with the Recommended settings, the BCM add-in would crash Outlook. EMET logs no messages to the Event Log. The
only entry in the Event Log is Event 1023 from .Net Runtime stating:
.NET Runtime version 2.0.50727.5485 - CLR: Fatal Execution Engine Error (000007FEF798600A) (80131506)
I'm guessing no one else uses BCM and EMET as these forums and the rest of the Internet are devoid of any related posts. We've tried toggling DEP, SEHOP, ASLR settings based on other posts about problems with other Outlook add-ins and EMET without
any change in behavior. We have tried removing the OUTLOOK.EXE entry from the list of apps in EMET, but Outlook always loads with a green check mark in the "Running EMET" column.
Are there any settings for Outlook in EMET so that it will work with the BCM add-in?
Assuming #2 is too complicated, is there any way to keep EMET from running Outlook as an EMET-protected process? As I mentioned above, I've removed it from the App list in EMET but EMET still insists OUTLOOK.EXE is "Running EMET".
Any help would be appreciated. Otherwise, we're scrapping EMET.
-Nate

If you remove the Outlook.exe entry from the list of apps and it still shows as protected the changes you have made are not active. I guess that the changes you make when you toggle a protection for the Outlook process are also not active for the same reason.
Did you check if your changes are activated by using the 'EMET_Conf.exe --list' command from an elevated command prompt?
Do you use a Group Policy to configure EMET? In EMET 4.1 you must use 'EMET_Conf.exe --refresh' if you made a change in the policy settings and after the policies are applied. In EMET 5.0 the service takes care of that but maybe there is a delay or the group
policy settings are overruling the settings from the GUI and therefore also the changes you make through the GUI.
W. Spu

Business Contact Manager fails to install component Mssml.biz

Windows 8.1 with office 2013, attempting to install x.86 32 bit version of BC upgrade 2010. each install fails to install this component mssml.biz. Have attempted everything published on this problem i could find, clean install, run fix it, deleted everything
SQL in programs, cleaned out registry, reboot, installed SQL express as stand alone then BC, all fail with same error. Unit is 100% up to date on all patches.

Hi,
Thanks for posting your question here, I will be assisting you on this issue.
For getting a better understanding of what has got in the way of installation, we may need to collect installation logs during BCM Setup:
For Windows Installer Setup log
            drive:\setup.exe
/l*v c:\Setup_log_name
The MSDE Setup log
          MSDE Setup log is automatically created during Setup. You can find it under temp folder with
          name like
Msde_setup_number.log (Ex. Msde_setup_1108685580.log)
          click
Start, point to Run, type %temp%, and then click
OK.
- The MSDE configuration log
The MSDE configuration log is named Cnfgsvr.out. the Cnfgsvr.out log located one of the
           following
folders, depending on the version of BCM you are using:
              . Business Contact Manager:
                    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Install
             . Business Contact Manager Update:
                   C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Install
Please send the log through mail to:
[email protected]
As you’ve tried a lot trouble shooting steps already, let not repeating those steps till we have the log.
This Article is a detailed reference for log collecting and some trouble shooting steps which you might already tried.
Thanks for your understanding.

How to manage a data file using Business Contact Manager database tool

I set up BCM on my desktop and now want to share with the rest of the office. I downloaded BCM database tool on the C drive
of the server and all was well until I tried to move through the wizard. The only option that gets me to a data file is creating a database. However, I receive the error message "Cannot create a new database. The operation has been rolled back. Please
make sure the database service is running". How can I make this work? Truthfully, I don't want to create a new database - I have already set one up; Restore only gives me the database server instance but no choices for the database name list. I have installed
BCM on another co-workers desktop and allowed the database to be shared with her. What more am I missing? Why can't I get the server to see the data file?

Hi,
If the Database has not been shared, you can't connect to it.
Please also confirm you have been granted permission to access the shared Business Contact Manager database.
You can refer to this article below and there are some factors that you should consider:
Business Contact Manager cannot connect to the shared database
http://office.microsoft.com/en-us/outlook-help/business-contact-manager-cannot-connect-to-the-shared-database-HA010262548.aspx
I hope it can be helpful.
Regards,
Melon Chen
TechNet Community Support

Microsoft Business Contact Manager 2013, addiiton MSSQL NT Service accounts and Sysprep deployment on WIndows 7

Hi all,
I'm running into a problem when trying to sysprep and deploy a Windows 7 image with Business Contact Manager pre-install during the audit mode. Before anyone shouts, I have posted the main question in the Windows 7 deployment forum, but I would like some
additional help as to what the "NT Service" Accounts are for with regards to the BCM insatalltion
During the installation of BCM, we get an installation of MSSQL, and during this installation MSSQL creates three user accounts used by the "NT Service" account:
MSSQL$MSSMLBIZ
MSSQLFLDLauncher$MSSMLBIZ
ReportServer$MSSMLBIZ
When you run 'sysprep' with generalise option, and use the CopyProfile in the Specialise pass, sysprep copies the profile information from the last 'changed' profile. Whilst this should be the Administrator profile (as far as I can see), what is happening
is that the profile from 'ReportServer$MSSMLBIZ' is being used.
The rule of thumb when using the CopyProfile option is to ensure that only ONE account is present - i.e. the current administrator profile. The easy option is therefore just to delete the MSSQL accounts.
In the current state of play, even after I deploy the generalized image (with the copied 'ReportServer$MSSMLBIZ' account), I end up with only three users when looking at
"Manage --> Local User and Groups" (the Administrator, Guest (disabled) and HomeGroupUser$ user), so all the above "NT Service\MSSQL" accounts disappear during the sysprep process in any case.
I'm not sure what the effect will be on BCM for the end user. Does anyone have any suggestions as to what might be the best course of action.
Cheers
Chris
Chris

I don't suppose anyone has got any cluse about these users, what they do and how best to then deploy BCM as part of an image?
Chris

Business Contact Manager 2013

Where can I find or locate detailed installation, setup, and or configuration information for Business Contact Manager 2013?
Our existing shared database is located on a workstation but I would like to install and setup BCM Admin Tool onto one of our servers.
We have 25+ users accessing the shared database.

HI,
I am also having trouble with BCM/Outlook 2013 on Windows 8.
We were previously running BCM/Outlook 2010 with no problems at all. I then upgraded to OUtlook 2013 and BCM no longer worked. After many attempts and suggested remedies BCM 2013 is still not working.
The problem I currently have is that when outlook starts BCM is not there because the add-in has been disabled (both BCM for outlook and BCM loader for outlook add ins). I can go into the addins and enable them and BCM then works, but when I close
and re-open outlook the addins are once again disabled.
Also, when the addins are enabled and BCM is 'working', the BCM icon or title does not appear in the Peek bar (lower left hand side of outlook interface), I only get a folder.
I have tried the Regedit fix - no luck.
I have run the BCM2010-V4C-x86-en-US.exe patch - no luck.
I have installed the BCM 2013 tools on the server (shared db) - no luck
I have uninstalled all office and bcm instances from the machine and reinstalled only office and bcm 2013 (BCM2010-BCMSetup-x86-en-US) - no luck.
Can someone from Microsoft please assist with this issue as I have spent nearly 3 days trying to resolve it.
Thanks, Joe.

Connect connect to Business Contact Manager

I get an error when trying to connect to my Business Contact Manager Database
"Business Contact Manager for Outlook encountered a critical error during start and will be removed from this profile. If you would like to use BCM for Outlook, please restart Outlook and try again."
I restart Outlook and keep getting this error. Can someone help me please?
Matt

Hi,
If you just create and work with a new profile, will this issue occur?
How to create and configure email profiles in Outlook
http://support.microsoft.com/kb/829918/en-us
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Can I use Business Contact Manager in Outlook 2011 on my Macbook Pro?

I just switched from a PC to a Mac and use the Office Suite for work, so I installed the Office 2011 for Mac. We use Business Contact Manager to manage our contacts and conversations at work (mostly for records of email exchanges and phone conversations), but I can't seem to figure out a way to install that add-on in the Mac version of the Office Suite. Any suggestions?

Why would you use two?
It is much cheaper and better to simply use a usb drive..
The TC cannot be linked to store files or automatically back them up.. whereas a usb drive at least will be backed up by Time Machine.
If you want to do this properly get a real NAS.. that has mirrored drives and real rsync type backup. You can use an airport extreme for wireless.

Building an ODBC connection to Outlook Business Contact Manager database.

I am trying to build an ODBC connection to our Outlook Business Contact Manager.
It is SQLEXPRESS. Do I use the More Data Connections Outlook option? If so, I tried and it prompts me to install something, which I do not believe I have? Any suggestions?
Thank you,
Carol

If you are using ODBC then you need to create a DSN in the ODBC administrator first. Then in Crystal select ODBC (RDO) under create new connection, this will list all of your ODBC DSNs.

Business Contact Manager issue with New Users

I have an issue with a client when setting up Business Contact Manager for Outlook 2013. The client recently got a new employee and the employee was setup on an existing workstation that has BCM installed. When I launched Outlook 2013, and configured Oultook for
the new user, BCM started and needed to be configured. I went through the procedure for connecting to a 'Remote Database' on the server, typed in the server name as requested, and clicked Continue. BCM searched for the database but could not find it. The existing
user account on the workstation works just fine with BCM, and sees the remote database.
My next step was to remove BCM and re-install. This is the latest version/release of BCM for Outlook 2013. The existing user account was able to configure BCM with no issues, and found the remote database without an issue. The new user account had the same
issue as before and would not find the remote database.
I logged onto the same workstation as the administrator account we use to perform Admin tasks. I launched Outlook, configured Outlook 2013, and was able to successfully configure BCM and connect to the remote database with no issues.
I then created another New User on the server called Testaccount (TAccount), and logged onto the same workstation again, as this new user, and went through the same Outlook 2013 configuration and BCM setup. BCM has the same issue with this new user, and
cannot locate the remote database. From what I can determine, this looks to be something related to New Users that are created on the server and BCM not locating the remote database. Existing users do not have this issue when configuring BCM and connecting
to the remote database.
Has anyone had this issue or seen this issue and knows of a fix to correct this so my client can use BCM with the new user account, and any future new users they hire?
Thank you in advance for any assistance on this matter.

If you want to sync subfolders then you will need third party software. (Like Pocket Mirror)
Post relates to: None

Cannot install Business Contact Manager - trying to run another application

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