C309 and printing envelopes paper mismatch error

New C309 and I can not print legal envelopes. I get a paper mismatch error and press OK to cancel print job. I have inserted the envelopes as directed on the paper tray with no results.

I think I have found the solution to this problem - I stumbled on it myself – The problem is that I have my standard printer settings set to utilize the duplex printing feature (printing on both sides of the paper). When printing an envelope, the printer does NOT like that. By simple changing the Properties for this specific job for “Print on both sides to save paper:” to “Off” I can now print envelopes again as I use to on my old computer. I have no idea what caused the problem but it is now solved for me.
My configuration is currently as follows:
Dell inspiron 14z
Windows 7, 64bit
MS Word 2007

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When I print from my Mac, I don't get the error as I'm printing from an application like Lightroom and I can tell it the paper size. Don't get that opputunity when I print from my phone. By default, I think the printer assumes 4X6. Wish that there was some way to tell it otherwise as I'd rather use 5x7

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Hi barryofguilder I hope you are doing well and sorry to learn that you are having this issue.
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'Paper Mismatch' error message on HP Photosmart 6510

Hi,
I seem to keep getting the error message 'Paper Mismatch' when trying to print on my HP Photomsart 6510, I have read your forum regarding this message but that doesn't seem to help me. It seems to work fine when i'm using standard A4 paper, but I want to print on a slightly thicker paper GSM 80, and it used to work fine - but all of a sudden it keeps giving me that error message. When I changed the printer settings to 'custom' as suggested, it did print - however the document went a funny angle and didn't print properly. I would really appreicate your help on this.
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I will do my best to try to think of something that is not in the previous forums. Tell me, what kind of software are you printing from (ex. Word, Adobe, etc.)? Quite often there is a template within the software you are using. For Word, select the Mailings Tab and check in envelopes or labels for that exact paper type.
Is your operating system Windows 7, XP, Mac, etc? I hope I can guide you to the proper setting but I will need to know more.
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Paper mismatch error with HP officejet pro 8000 (A809)

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Hello Nashy58,
The issue is in how ePrint works with the PhotoSmart printer line. When you send a photo to the printer via ePrint, ePrint will print to the photo tray automatically. Right now there is no way to change this. To print a photo to plain paper via ePrint, you would have to put plain paper in the photo tray, which I would not recommend since it was not designed to handle that paper type.
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When you say you can't do the alignment, what happens? Do you get an error message, flashing lights, or no response? The good news is the problems you're describing typically don't indicate a hardware issue that would warrant getting a new printer. Go ahead and try the steps in this document. I'd also recommend unplugging the printer after you've removed the cartridges (per the steps in the document) and gently clean the contacts in the carriage that holds the cartridges.
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Have you received an answer to this question? I'm having the exact same problem. Spent 4 hours on the phone with HP tech support and no solution.

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C309 and printing envelopes paper mismatch error

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