Call Center and Telesales

Hi,
We are implementing Oracle Aplications 11.0.3(GL,AP,AR,FA) and Oracle CRM 3i Release 3.0.2( OTM,Open Tel, IVR Integrator, CTI CT Connect , Telesales) on Windows NT.
Could anybody throw some light on the screen pop forms which can be enabled on the agents desktop.
Is it limited only to Telesales form or can a form from AR module ( Collection-Scheduler ) also be enabled on the agents desktop?
Thanks in advance
Avinash
null

Oracle Applications 11.0.3 and Oracle CRM 3.0.2 use Forms 4.5. For the CRM 3i piece, the Telesales Sales Center forms are
CTI enabled. Thus, you can screen pop directly to the agents desktop using the Telesales Sales Center forms. It is also possible to pop directly to another form, say the AR Collection-Scheduler form, but it requires some customization.

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<Email Edited by Host>

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A subsidiary of Intesa Sanpaolo Group
Head office: B210-F1, Smart Village , KM 28 Cairo-Alex Desert Road, Egypt.
Cell:      +201017288844.
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eMail:   [email protected]
i To maintain a paperless environment, please don't print this e-mail unless you really need to.

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In COPA derivation using KEDR i am trying to make a derivation for the
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While posting FI document using t.code FB50 system not automatically
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Thanks and Best regards,
Dhanumjaya.Ranga
Mobile: - 919940093579
Mail : [email protected]

Hi Murali
Thanks for update
I explain my req clearly
For me segment is Distribution channel field (EXPORT and DOMESTIC)
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Or
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Get solved.
If you want further info pls give me your mobile number then i ll call you

Call Center and Telesales

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