Can anyone help...tech support can't

My daughter got her iphone 5. I had gone in store and bought a case for mine and asked store manager about changing her phone number. He said for her to activate the 5 first, then go online and change the number...to not go in store to change the number that she needed to do it online.
She did this...activated the 5, everything working fine...went online to change number...number changed but phone not working.
Called tech support. First thing he says she should not have done it online....should have changed it in store. He tried for over an hour to get her 5 working or even to reactivate the 4, which he couldn't. He tried to find a sim card for her in the area, but none to be found....he has to find one and send so she may be able to have phone by Tuesday. SHE HAS NO PHONE AND THIS IS UNACCEPTABLE. Does anyone here know another way that tech support may have missed that can help her. Thanks for any help.

Hello Zeni,
Ensuring your daughter is able to communicate while she's mobile is extremely important. I'm terribly sorry for the mobile number change disabling her sim card.
One good suggestion here from the community was to remove the sim card and reinsert it. I do want to elaborate on that a bit. You should have the phone completely powered off and I would recommend the sim to be out for at least 30 seconds.
Put the sim back in and power the phone back on. Hopefully that will kick it into gear on the database side. If not the new sim will work.
I can't apologize more for this and I hope all is well now.
If you have any questions please feel free to ask!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

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To anyone in product management and tech support monitoring this forum

Since it would appear this is the "official" conduit to tech support now at SAS I am posting this here.
You've lost me as an Xcelsius 2008 user and it only took 24 hours to do so.
As I've posted to a few places on this board, the upgrade process had errors for me, and 2008 suddenly became unable to load per my post to this forum OVER 36 HOURS ago which has received 0 responses from anyone within tech support or SAS. New software I debated over spending my $ on. Decided to, and within a few hours I could not use it. And NO way to get anyone to assist in troubleshooting.
I'm not a newbie to development, with over 20 years developing hardware and software solutions for very demanding telephone operator customers around the world. I understand bugs, the need for patches, etc. although I do seriously question how stable this release really is. I mean if upgrades to existing 4.5 pro loads have issues dealing with Microsoft libraries, I do have to question how thoroughly tested this release really is.
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Comment if you will, but please take this comment to heart. I had the guts to write it. Wonder how many others are just not saying anything at all?

Fully Agree!
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Has anyone else recently dealt inept Adobe Tech Support?

This an email I sent to this woman's supervisor:
I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
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I had to spend my entire day and into the evening before I was lucky enough to connect with Annmeha.
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I got so I could tell the tech what folder we were going to next. They would ask me how I knew this. I told them that previous techs had me do the same thing. It was maddening.
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I understand how computers work.
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Adobe makes the best software, in my opinion, in the world, but I feel that Adobe tech support is not the great tech support it used to be.
Feel free to pass this along to anyone that might be able to help tech support be better.

Hi oddstick,
We are so sorry for this frustrating experience. I will be sure to pass this on to our Quality Initiative team. Is there anything we can do to help you at this point?
Let us know.
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This an email I sent to this woman's supervisor:
I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
That being said, I’d like to explain how the rest of the tech support people I dealt with on Monday, February 10, were not as good as she was. Not even close.
I had to spend my entire day and into the evening before I was lucky enough to connect with Annmeha.
I’ve attached screen grabs off my iPhone show how much time was wasted, until Anumeha. You’ll see that I was on the phone for 356 minutes / 5.9 hours.
It started at 10:31 in the morning and the problem was resolved at 8:00 pm. Three different techs had me uninstall my CC software and then reinstall it and you know how time that takes.
I got so I could tell the tech what folder we were going to next. They would ask me how I knew this. I told them that previous techs had me do the same thing. It was maddening.
What I don’t understand is how no one could fix my problem with Creative Cloud, until Anumeha entered the picture. I have been using Mac since 1987 and Photoshop since version 1 in 1990.
I understand how computers work.
Once again, my entire day and evening was consumed by Adobe's inept tech support staff. I don’t know what else to say, other that I am very disappointed in Adobe.
Adobe makes the best software, in my opinion, in the world, but I feel that Adobe tech support is not the great tech support it used to be.
Feel free to pass this along to anyone that might be able to help tech support better.

Hi oddstick,
We are so sorry for this frustrating experience. I will be sure to pass this on to our Quality Initiative team. Is there anything we can do to help you at this point?
Let us know.
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lbryan1987 wrote:
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An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken='1fc8b 3b9a1e18e3b",processorarchitecture="x86". Please refer to Help and Support for more information. HRESULT:0x8007054F
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Error 1935.An error occurred during the installation of assembly ‘Microsoft.VC80.ATL,type=”win32”,version=”8.0.50727.762”,publicKeyToken=”1fc8b3 b9a1e18e3b”,processorArchitecture=”amd64”’. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. Assembly interface: IassemblyCacheItem, function: Commit, component: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}
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Solution:
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The Automated MS "Fix It" msi package didn’t work.
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HKEY_LOCAL_MACHINE\COMPONENTS\
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