Can I speak with someone about making changes to the Family Base Data usage limit?

Duplicate post - please visit:
https://community.verizonwireless.com/thread/813039
Message was edited by: Admin Moderator

2Cool4School,
The fundamental business practice for a telecommunication vender is to recognize and acknowledge system related errors. In this case, Verizon is liabile for systems errors that disadvantages it customers. After speaking with several Verizon employees, including supervisors, the systematic flaw inherent with their web based services and its possible error ratio has not been acknowledged. Furthermore, nothing is absolute and it is possible that this error was not cause due to any fault of my own. Thus, Verizon should understand their accountability in the matter. I guarantee that Ivan Seidenberg is interested in learning about this matter which could turn into a potential turn class-action lawsuit.
Nigel
<< Comments edited to remove personal attacks and provocation >>
Message was edited by: Verizon Moderator

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My name is Nigel, I have been with Verizon Wireless for about 7 yrs. Last last month I seen that our minute usage was high and we were about to go over our monthly plan. I decided that it would be best to increase our plan to a higher allotment of minutes. Since I have been encouraged to take advantage of the online features that Verizon offers, I decided to change our plan using the website. In doing so, the website provided a "Retro" plan which I thought I selected. Apparently, there was a mistake and the wrong option was selected. Now, Verizon has charged me $150.00 in overage charges on top of my normal bill, and no one from Verizon seems to understand that I am not a Verizon Technician. Surely it is evident that my intent was obviously clear and that the error is a simple mistake which occurred. I am not sure if I was at fault or Verizon's systems are to blame for this issue, but at a minimum, Verizon should honor my original request and retro the bill thus reducing/removing the overage charges.
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2Cool4School,
The fundamental business practice for a telecommunication vender is to recognize and acknowledge system related errors. In this case, Verizon is liabile for systems errors that disadvantages it customers. After speaking with several Verizon employees, including supervisors, the systematic flaw inherent with their web based services and its possible error ratio has not been acknowledged. Furthermore, nothing is absolute and it is possible that this error was not cause due to any fault of my own. Thus, Verizon should understand their accountability in the matter. I guarantee that Ivan Seidenberg is interested in learning about this matter which could turn into a potential turn class-action lawsuit.
Nigel
<< Comments edited to remove personal attacks and provocation >>
Message was edited by: Verizon Moderator

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What is a phone number where I can SPEAK with someone about my firefox account ?

I am not computer literate I communicate better talking ~

''kenstruks [[#question-1054873|said]]''
<blockquote>
I am not computer literate I communicate better talking ~
</blockquote>
Hi kenstruks , This Mozilla Support forum for firefox support is answered by a team of volunteers / individual contributors. So you might not be able to find a phone number to speak to someone regarding your firefox account. (unless a volunteer is willing to share the phone number and talk to you over phone regarding this. )
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for #1
Frequently asked questions about Apple ID - Apple Support
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
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Can I speak with someone about making changes to the Family Base Data usage limit?

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