Itunes charged me twice on different credit cards. Can I speak with somoeone about this?

I have been charged for a song on two seperate accounts. Can I speak with someone personally about this?

You can contact them via e-mail/express lane.
Click Contact Us at the bottom of this page.

Similar Messages

  • Charges have been made to my bank account from iTunes that I did not make .  How can I speak to someone about this matter.

    I have charges madero my bank account that I did not make.  How can I speak to a live person?  I show nothing on my account as purchased.  The purchase on bank account says itunes store purchase.  I think someone hacked my account.  Any help?

    Call your credit card company immediately and dispute the charges - sounds as though someone has used your credit card especially since there is nothing showing on your account as purchased.

  • HT1933 I was charged 39.99 for a purchase I did not make.   How can I speak to someone about this.

    I was charged 39.99 on my credit card for a purchase I did not make.  Who can help me with this. 

    If you didn't make the purchase, and nobody else has access to your account or devices and made it, then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I just download music to my ipad music and they charge me twice to my credit card

    on Jan 7 i was downloading music to itune using my credit card, i was charge twise to my credit card visa, how can i get back  $8.99 back to my credit card cna someone help me?
    < Contact Info. Edited By Host >

    How to report an issue with Your iTunes Store purchase
    Make sure and report the duplicate charge to your credit card account company.
    Apple - Support - Express Lane - Issue Description

  • Multiple Charges. Twice on different days and one is pending with a Trial Fee

    I have been charged not once, not twice, but three times for the month July. All charges were deducted on different days. It is impossible for my card to be charged for multiple accounts, for this is the only account I've created.

    Hi there! I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page or through the online contact form.
    Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email.
    Cheers!

  • HT3702 I been charge 20.00$ into my credit card/month. Whom may concern abuot this problem and can  I cancel this.

    I have been charge 20$ into the credit card lately can I cancel that

    Have you got an auto-renewing subscription ? There are instructions for checking / managing / stopping them on this page : http://support.apple.com/kb/HT4098
    If not then have you checked the purchase history on your account (Store > View My Account on your computer's iTunes) to see if you recognise the charges ? If you don't then you can contact iTunes support here (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page.

  • My account was disabled for security reasons and there is a different credit card on file now with a purchase

    I woke up this morning to find my account has been disabled! When the account was reset I found that there was a $20 iTunes gift card purchased using a credit card that I do not own and my zip code changed. Has anyone else had this issue/hack?

    Do you ever click on links to redirect you to another page? Do you navigate via Pop up? Sometimes doing that redirects, or just installs software without your knowledeg or permission. Sometimes a site is spoofed and you aren't even where you wanted to be, and have no idea:
    http://en.wikipedia.org/wiki/Spoofing_attack
    http://support.microsoft.com/kb/833786
    This one is best and referenced by Apple to visit:
    http://www.stopbadware.org/google?hl=en-US&url=http://www.thetechnobuzz.com/%3Fp %3D440
    Never say never.....these things can happnen to anyone.

  • HT3702 My bill is 7.44 but I was charged that same amount twice on my credit card, I'm wondering if that's a hold that's gonna clear or a mistake?

    My recent bill was 7.44 but I was charged the same amount twice on my credit card, I'm wondering if that is a hold that's gonna clear or a mistake?

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • HT1933 Apple store charge twice to my credit card the price in game that I recenttly bought and there is not way to contact them it look more like a maffia.

    To whom it may concern at apple store. On 12 2013 I bought a game to my son and for some reason i bean charge twice for the same game
    apple receipt #204050687617 and 204050687618 first it was a message that my account was expired and say try again and after that apple is charging
    twice to my credit card. When I just need to be charge one.

    Yes, you should not be charged twice for a purchase, but as a user and not an Apple employee there is not much I can do except try and point you to the Apple people who can resolve this for you.
    Again:  http://www.apple.com/emea/support/itunes/contact.html

  • TS2446 I have tried all of these steps and still says "Your Apple ID has been disabled" thats all it says everywhere. I have also tried reentering all my credit card info into iTunes and it says its invalid so I tried entering a different credit card; Sam

    I am having issues with my Apple ID and iTunes. I can log into the Apple ID with no issues on the Apple website and on my iPhone and computer but as soon as I try and do an update to my 51 Apps that need to be updated it says "Apple ID as been disabled" and I have contacted iTunes and they said that my credit card was hacked so they shut it off. So I tried to enter a different credit card in iTunes and it says invalid. But it is not its a brand new card and I have used it multiple times and there is more then enough room on that card. I am upset because this has been going on for over 6 months now and if i make a new iTunes account all my stuff will be lost.
    Please help!!

    What did itunes support tell you?
    If you did everything it says then you contacted them.
    From the article you linked:
    If the issue persists, you can visit iCloud Support, iTunes Support, Apple Print Products, or contact AppleCare for further assistance."

  • Set up itunes account with two different credit cards

    Is it possible to set up an existing iTunes Store Account with two different credit cards?
    I am currently registered with a personal card but wish to make one purchase for work (Lion OS) using a company credit card.
    many other sites let you choose what card to pay from, multiple addresses, etc. but I don't see any options from apple site.
    for this purchase I am considering:
    1. going into the "edit payment information".
    2. editing all the info related to the company card and address.
    3. completing the purchase and download
    4. going back to the payment info and putting back my original personal informaton.
    there must be an easier way -- or is this the only apple offering.
    any advice appeciated. TIA.

    the_0ne wrote:
    but this discussion is clearly for people that have multiple accounts because they have multiple credit cards.
    This is incorrect.
    It is very clearly for people with a single iTunes account and they want to use multiple credit cards for purchases on that single iTunes account.
    If I had one iTunes account with multiple credit cards registered (which again, is what this discussion is in reference to),
    Huh? You just wrote it was NOT that.
    I bought Lion through my company, which means I logged into the App Store with my company's credentials, of which I have my company credit card registered.
    You mean your company paid for it. You are simply the one who did the purchasing using company funds.
    I now have a new iMac of which I want to install Lion.  Apple allows you to install this same install multiple times on your own personal machines.  I had to remember which account I bought Lion on so that I logged into the App Store correctly.  If I would have logged into my new iMac with my personal account, I would have then bought Lion again, of which I didn't want to do.
    But you did not purchase Lion with your personal account. It was purchased on your business account.
    If you want Lion on your persona/home computers, you will need to purchase it.
    I also wanted to install iPhoto.  I bought iPhoto on my personal account.  I had to then log out of the app store from my company account and log back in using my personal account to install iPhoto or I would have just bought iPhoto with my company's credit card, of which I would have been in a good amount of trouble.
    Imagine if I bought 3 or 4 apps a week and these apps were scattered across my business account and my personal account.  Each time I wanted to install these apps on one of my multiple machines in my  house, I would have to remember which account I bought the app on. or go to my purchases or which there could possibly be dozens of apps in each account.
    I would hope that your company requires you to track purchases you have made with their money.
    And I would think that you would want to keep track of all business purchases so you can get reimbursed (for the purchases you made on their behalf). If/when you leave the company, they can get company owned software that you purchased with their funds.

  • I would like to pay for apple tv rentals with a different credit card from my iTunes Store. How can I do that?

    I would like to pay for apple tv rentals with a different credit card from my iTunes Store. How can I do this?

    Any purchases made from the iTunes Store, on your computer, AppleTV, or iOS device, use the same billing information that is associated with your account. To pay with a different credit card, log in to your account and change the payment options associated with your account. If you want to use different payment options on different devices, you may want to consider utilizing multiple iTunes accounts, each with its own payment options.
    To learn more about changing your iTunes account information, see this article: http://support.apple.com/kb/ht1918

  • Can I switch my Apple ID on the same device and purchase software with my other ID that has a different credit card (or iTunes redeemed points) and then switch back to another user ID?

    I have an iPad with an ID that is associated with 1 credit card but I don't wan't to use that credit card to make puchases.  Can I switch to a different user ID and make puchases on a different credit card and/or iTunes redeemed points and then switch back to my original ID (before the 90 days wait period us up)?

    If changing your password does not solve then contact itunes support.
    Click Support at the top of this page, then click the link under Contact Apple Support

  • How do I edit my iTunes account and also verify what credit card number I have in my account?  Several charges have shown up on my husband's company credit card and I would like to see if they are my charges.

    Please tell me how to edit my iTunes account info.  The we're charges from iTunes on my husband's company credit card.  I can't tell by the amount if they were mine that were supposed to go on my card.  There's just a total charge and not a detailed account of the purchases.  Please advise.  Thanks.

    Go to http://appleid.apple.com and click the Manage your account link to the right.

  • HT1918 How can I contact iTunes regarding incorrect charges being made to my credit card?

    How can I contact iTunes regarding incorrect charges being made to my credit card in order to obtain a Credit and to stop repetitive charging?
    I am finding it very difficult to navigate the iTunes support line and would be grateful if anyone can help me.

    Welcome to the Apple Community.
    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
    Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

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