Can't adjust my current package online

Afternoon all,
For some bizzare reason, everytime I go to either change my broadband package, or want to make a change to my channels etc. The system keeps forwarding me to a form to setup a new order as a new customer... Rather than, select this if you want faster broadband, or check this for HD channels etc. PLus I'm kinda desperate to get the HH5 as I could do with getting rid of the extra box....
Thank you for looking, and hopefully helping.
Dan

Ordering services online from BT can be a funny business, best avoided in my view. I'd ring the Options Team on 0800 800 030 to discuss your requirements. If your minimum period contract has expired you might be able to negotiate a better deal than you would get online even if it worked.
You can click the white star next to this message if you think it was helpful.

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BT can't find my broadband package - Help/advice n...

Hello
So glad I found this forum – I'm in need of some help before I go mad!
I have been a BT internet customer for nearly 10 years.
The trouble started at the end of July when I tried to add BT sport free (I have Sky). I couldn't do it online, so I went on online chat and they said I didn't have a broadband account with them. After an hour of me trying to convince them that I am a customer, they finally said they couldn't help me other than to suggest I talk to sales to add broadband to my account – I already have BT broadband!
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They repeated that I only have landline showing with them and asked whether I had another account number. My internet has always been billed separately to my phone account, but looking through all my documents I couldn't see that I'd ever had an account number for my internet service.
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On reading this forum I discovered that there are a number of people like me who have 'unaligned' accounts where they're still on an old service that is billed separately and not linked to their MyBT account. I also read on this forum that someone had managed to find their separate internet account number by checking their bank statement direct debit info. I did this and managed to find an account number (starting GB followed by 8 numbers) but I've tried to use it online myself and it isn't recognised, so I've emailed the residential services team with this number.
They haven't replied to me yet – it's well past the 72 hours they're supposed to reply in – and I've got a strong feeling they're just going to say they can't find the account number on their system. If they reply at all.
Interestingly, I went onto my BT Yahoo email account page today and my internet product had changed from BT Yahoo Anytime Plus to BT Total Broadband Option 1.
Now, I don't know if my message has triggered some action at BT's end, but if it has they haven't told me. My big concern now is that my BT Yahoo Anytime Plus was unlimited with no contract and it now looks like I've been moved to a product with a tiny 10GB limit. I run an online business so I'm rarely offline and I'd exceed my limit within a few days. I'm worried that I'm already exceeding my usage, and if I hadn't looked I wouldn't even know I'd been moved.
All I want is for BT to recognise and merge my accounts, and then I can upgrade to an unlimited package (which will cost less than what I'm paying now anyway). And then I can also add BT Sport, to which I'm entitled and not able to get because BT's systems are rubbish.
I'd thought about simply cancelling my existing direct debit and ordering a new broadband package, but I really need to keep my email address as I've had it for years and I use it for business.
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Justine
Solved!
Go to Solution.

Hello again
Can anybody tell me how long it normally takes for the mods to reply to a contact form please? I submitted an enquiry via RobbieMacs's profile link on 18 September and have not yet received a reply or acknowledgement. Does it normally take a few days to hear back from them?
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Hello myizham,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are having issues adjusting the screen brightness on you HP Envy 23 Beats Edition All in One PC. I would be happy to assist you, but first I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this I can provide you with accurate information.
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Yet AGAIN! "You can't open your current photo library using this version of iPhoto"

I have read every thread on this topic I could find in these forums, and tried most solutions, and I still can't get iPhoto to work.
Equipment: MacBook Pro June 2010, OS 10.6.8. Bought a Macbook Air February 2012, OS 10.7.2
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Original message on MBPro: "You can’t open your current photo library using this version of iPhoto".
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4. Tried to rebuild library using new version of iPhoto - guess what - same message.
5. Downloaded free trial version of iPhoto Library Manager as suggested in the thread referenced above. The dmg loads to my desktop just fine but nothing happens when I click on it -- this has never happened before. Perhaps it is looking for iPhoto, which of course I can't get to work.
So I have been unable to access my old iPhoto library with (sob) thousands and thousands of family photos in it. I run TimeMachine on to an external hard drive every hour so I hope that if my iPhoto library is corrupted, there is a safe copy on that external drive ...
Between this hassle -- hours of time wasted -- and recent debacle of upgrading iTunes which erased my library and all of my playlists, which also took hours and hours to restore ... my 25 year devotion to Apple products is taking a major hit. I'm getting very weary of heart-pounding fear every time a new software upgrade arrives ... but that's a topic for another time. ;-)
Thank you very much indeed for all suggestions.

I'm going to start from scratch as the link you references is very, very old.
Try this: launch iPhoto with the Option key held down and try to create a new, test library and import some photos. If you are able to then the problem lies with your current library. If you get the same message then maybe the iPhoto application is the problem.
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Click to view full size
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Click to view full size
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