Can't Convert - PDF to WORD - have paid account....

lately everytime I try to convert a PDF to a Word Document an error comes up that states: "An error occurred while trying to access this service."  I have paid for the account - so what's the problem?  Tried restarting computer, various files and no luck.

Hi CONVERT: Error Occurred,
If you log in to your account at https://cloud.acrobat.com/exportpdf, you should be able to convert files. Your account it active, so the Convert option should be available to you.
Saving the file with a different filename extension won't change the format of the file, so if you have a PDF file as .docx, Word won't be able to open it.
Please let us know if you're able to convert via the web interface.
Best,
Sara

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