Can't hear caller/the​y can't hear me

Does anyone have a solution for 
Can hear caller/they can't hear me on the Palm Pre?

I'm reposting my reply to this issue in another thread, still very relevant to the situation at hand:
TreoAide wrote in this thread:
This is an issue that has been addressed previously, at least two other webOS threads and likely numerous palmOS and WinMo threads also:
http://forums.palm.com/t5/webOS-Software/HUGE-BUG-Pre-stuck-on-headphone-mode-help/m-p/244772
http://forums.palm.com/t5/webOS-Software/Speaker-not-working-after-unplugging-headphone/m-p/297152
This is something that nearly every manufacturer of portable devices deals with to one extent or another. Pocket lint and debris find their way into the headset jack and cause the device to permanently assume a headset is connected.
The only way to fix this is by cleaning out the headset jack. Either by inserting/removing a headset connector repeatedly, or as suggested in this support article: "Unplug the headset if it is plugged in. Blow into the headset jack to clear out any debris. Firmly plug in the headset."
HOWEVER if you choose to do that, I advise EXTREME caution, as you could accidentally get moisture into the jack, making the problem worse.
Our moderator tagz also made a suggestion in the first forum thread I referred to earlier, however again, use extreme caution when putting ANYTHING into the jack. Also, an earlier suggestion to have Pandora or some other music playing on the Pre while adjusting the jack provides good feedback for when the problem resolves.
One idea I've had and heard others suggest is a cover of some sort. Now, this would be an excellent opportunity for someone to make a lot of money with a headset cover designed for the Pre, but until then, try a Google search for "headset jack dust cover" and you'll see products made for other devices which should fit your Pre quite nicely.
Hope this helps,
TreoAide

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