Can't install latest iOS 8.1.2, "Install Now" button greyed out

We have a new iPod touch that's running iOS 7.1.2.
We're trying to update to iOS 8.1.2.
The device is empty (no content, all Settings reset).
The "Install Now" button on the Software Update screen is greyed out.
The battery is full.
We've restarted the device, and also waited an hour or two to see if the button would become available.

Is the iPod activated?
Does it work OK?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Connect to to computer and update via iTunes

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제품 : FIN_AP
작성날짜 : 2003-09-16
CAN ACCOUNT FOR AN INVOICE BUT CANNOT PAY - PAY IN FULL GREYED OUT
====================================================================
Problem Description
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