Can't schedule meeting on resouce mailbox (Exchange Online) using Outlook 2013

Hi,
Here on my organization we use some resource mailboxes to schedule the meetings on our meeting rooms.
There are 5 users as owners and everyone else has only Limited details on them.
Today, on my Outlook 2010, I just open the calendar, go to the room I want. Search for an available date/time and double click (or right click and select Request New Meeting). Then it opens a new windows with the room on the "To:" box and
I can fill the other details.
Then I recieve an e-mail saying that my meeting is waiting for approval.
One of the owners approve and then my meeting appears to everyone on the organization.
No one was having problems with that... but today, using Outlook 2013, users just can't double click to send a request of a meeting. It says that the user doesn't have the rights to do it. The only way is to click on the "New Meeting" button and
then add the room in the "To:" box.
So... I was reading some comments about "Direct booking" not working anymore for Outlook 2013. Is it right? I mean... It's a downgrade for my point of view.
On Outlook 2010 it works everytime (tried creating the same user account on my machine and worked like a charm).
Today I verified that, after uninstalling and reinstalling Office 2013 on the user machine:
On Outlook 2013 version 15.0.4433.1506 is working.
On Outlook 2013 version 15.0.4701.1000 it's not working booking a meeting using double click.
So is not a rights problem. Is an update problem.
Any1?

Hi,
This is Exchange server 2013 forum. Actually, we have a dedicated support team regarding the Microsoft Office 365. I recommend you ask your question on our Microsoft Office 365 forum which is staffed by more experts specializing in this kind of problems.
Thanks for your understanding.
For your convenience:
http://community.office365.com/en-us/f/default.aspx
Hope this can be helpful to you.
Best regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Amy Wang
TechNet Community Support

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Dear All,
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This is a complicated issue so I will try to describe it the best I can.
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OK, I have done some more testing as you suggested. I created yet another new profile with just mailbox A. When I start Outlook, I see the users mailbox, plus a mailbox that the user has been given Full Permissions to (a delegate?). There
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Can it have anything to do with the fact that these accounts have delegates (or are given full manage permissions to other mailboxes on the server)??
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Exchange 2010 and Outlook 2013

please read my question and comments carefully before replying.
We just upgraded to Outlook 2013 x64bit and exchange 2010. there is only one exchange server with all updates and fixes installed, and Outlook is up-to-date as well.
User A sends a meeting request with tentative appointment to user B
User B accepts the appointment and it shows on his calendar as tentative
User A changes the appointment from tentative to out of the office or busy and sends update to user B
User B receives the update and click on No Response Required
User B's calendar does NOT change from tentative to out of the office or busy.......
we tried OWA as well as tried this in cached mode and online mode and made no difference.
you can see that communiation is real time between the two clients and exchange because as a test, I changed the words and client machine immediately updated but the free/busy/out of the office status never changes unless you change the time of the appointment.
Please let me know
David

Hi David,
It is by design.
The Free/Busy status is a private property that can be changed but
only with a full update. A full update is practically a new meeting invitation to the same event, replacing the old properties with the new ones. Full updates are sent when one or more of the following properties are changed:
Start Date/Time
End Date/Time
Recurrence
If you only send a update about free/busy status, it is an informational update instead of a full update. Thus, the free/busy status of the meeting is unchanged. For more information about meeting updates, we can refer to the following blog:
http://blogs.technet.com/b/outlooking/archive/2012/06/11/understanding-meeting-updates.aspx
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Winnie Liang
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I have a problem that I've found to be typical, just haven't found anything that describes my exact problem.
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Hi Javier,
Thank you for the update.
I have tested on my lab and get following result.
Lab: Exchange 2010, CAS Array (CAS01+CAS02), MBX01, DC
Type Server Field
Check name result
Changed Server Field
CAS01.domain.com
Yes
CASArray.domain.com
CASArray.domain.com
Yes
CASArray.domain.com
DC.domain.com
Yes
CASArray.domain.com
MBX01.domain.com
No
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Based on my knowledge, the reason why inputing DC FQDN in the Server Field fixes this issue is that Outlook performs AD Lookup and finds the account configuration from AD, then back the CAS Array FQDN in the Server Field instead of DC FQDN.
Exchange 2010 is different from Exchange 2013, if you are using Exchange 2013, we need to input MailboxServerGUID.domain.com into Server Field.
If there is anything I’ve misunderstood, please don’t hesitate to let me know.
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Steve Fan
Forum Support
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Hi,
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Hey Ben,
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Good luck!
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Hi,
To narrow down the cause, I’d like to recommend the following troubleshooting:
1. Try to login the test account through OWA.
2. Check the Autodiscover settings: get-clientaccessserver |fl autodiscoverserviceinternaluri
3. Check the result of directly accessing the following URL:
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Thanks,
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Angela Shi
TechNet Community Support

Can't schedule meeting on resouce mailbox (Exchange Online) using Outlook 2013

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