Cancel and re-bill issues

Hi SAP Gurus,
Please help me to solve my below problem:
Invoice 562356891 created first, found all the values are correct. But when created the excise invoice 2315648975 dt.21st Apr '09 found the basic excise duty, cess and s.cess was calculated wrongly. Then immediately we cancelled through the billing document no. 562356921. But amount reversed double the times.
Regards,
Havina

This issue is because of the new cancellation procedure of billing document where excise invoice related accounting document got reversed automatically at the time of billing cancellation (VF11).
We have made changes in program as suggested in OSS note#551932; as a result excise invoice related accounting document is not reversed at the time of billing cancellation (VF11).

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Delivery cancellation and credit memo issue

Hi,
I am facing the following issue :
A) 100 pcs stock was sold to customer - A. He returned 40 pcs. This 40 pcs were taken back by PGR. During PGR, Storage Location was not put.
B) Now this 40 pcs have been sold to another customer - B.
Since in the first case, Storage Location was not put during PGR, I am unable to cancel the Delivery and issue Credit Note to Customer - A.
Please help me out with a solution.
Thanks & regards,
KVinod

Hi Vinod;
Can you give us a little more details. You are saying that you created a PGR, how did this happen, which is the delviery you are not able to cancel.
I am not sure of your returns process.
Regards,
Mani

Table for cancelled and original billing document

Dear Experts
There are certain invoices that were cancelled by the user and new invoices were generated against them.
Is there any table where we can just enter the new invoice number and the old (cancelled) invoice can be fetched

Hi,
You can get the cancelled Billing docments from the VBRK table.
The field SFAKN captures the cancelled docemnts for the new docment created.
santosh

Billing Document and Material Document number and Date (Goods Issue)

Dear Experts,
Is there a way I can find the relationship between a billing document and a material document number and Goods issue date?
Thanks

Hi Abid
Is there a way I can find the relationship between a billing document and a material document number and Goods issue date?
You have to follow the flow from the billing document to the material document. This will only work if the billing document comes from a delivery note.
Billing document => Delivery
LIPS-VBELN = VBRP-VGBEL
and LIPS-POSNR-VBRP-VGPOS
So you have LIPS + LIKP with the LIKP-WADAT_IST as the goods issue date.
Delivery => Material Document Number
You can use the table VBFA with the delivery item as the preceding document number (VBFA-VBELV) and item (VBFA-POSNV) ; you will also have to define the preceding document type as J (delivery) and the document category of subsequent document as R (material document).
Because in SAP nothing is simple, there might more than one material document, because the goods issue (601) movement might have been canceled and issue again. So you will have to decide what to do in that case.
Best Regards,
Franck

I'm having a billing issue with my apple id. I got my first iPhone today and I've signe din etc however before i can download any apps etc i need to resolve an old payment apparently. The problem is i cant enter my new card details because no longer in US

I'm having a billing issue with my apple id. I got my first iPhone today and I've signe din etc however before i can download any apps etc i need to resolve an old payment apparently. The problem is i cant enter my new card details because the issue is registered to when i was in America and i require to pay the funds from an American source. Any ideas how i can resolve this? It wont accept my new card detail as im back in the UK. I think i have posted this in the wrong area but anyone got any ideas?
I have managed to change the rest of my accoutn being registered to the UK i think except this

Hi..
You can email Apple for help but the link is for the iTunes store not the Mac App Store. You've inadvertently poasted in the Using Mac App Store forum but that's ok. Billing issues are the same for the iTunes Store.
Click here > Apple - Support - iTunes Store - Contact Us
It wont accept my new card detail as im back in the UK
Your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article

HT3529 My phone bill is paid and I can't send or receive msgs and I tried to call Rogers but that doesn't even work and if it was a bill issue I could still call Rogers think it might be software but I would like to know what to do

My phone bill is paid and I can't send or receive msgs and I tried to call Rogers but that doesn't even work and if it was a bill issue I could still call Rogers think it might be software but I would like to know what to do

I'm sorry to learn that you are not able to make/receive calls chelseabee! (ticket number removed) results indicate that there is no issues with the network or account provisioning. Since you have already done a hard reset http://vz.to/1gBkSJc (as per your post), I recommend exploring replacement options. If your phone is within the one year manufacturers' warranty we can provide a Certified Like New replacement http://vz.to/uyYF0o as long as no physical/liquid damage exist. If your phone has sustained physical/water damage and you have insurance, you can submit a claim to the insurance company online at this link http://bit.ly/07CrqPK
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

I'm trying to place an order for 3 iPhoto Albums, but the system won't take the billing address. I'm in Costa Rica and will send the albums to an address in Miami. Can't find any support live chat for billing issues.

I'm trying to place an order for 3 iPhoto Albums, but the system won't take the billing address. I'm in Costa Rica and will send the albums to an address in Miami. Can't find any support live chat for billing issues.

You need to use a credit card with a billing address in the same country as the delivery address. Since there's no Apple Print Store for Costa Rica I assume you're using the United States print store. Therefore you'll need a credit card with a billing address in the US.
OT

SUGGESTION TO ADOBE: PLEASE CREATE A PROPER FORUM FOR SUBSCRIPTION AND BILLING ISSUES

I think and many will agree, that it is about time that Adobe would create a forum just for subscription or billing issues.
There are so many people looking for help that taking this issues to a specific forum, would help in reducing the signal to noise ratio and keep a focus on specific topics. Yes, Adobe should fix these issues and I am sure they are being address but creating proper channels would speed up support, from Adobe staff and from people that, for crazy reasons, volunteer here.
I try to help, but sometimes just the Creative CLoud forum is like a raging river of people looking for help and if it was divided in some topics, it would be a great help. So:
- Create a Creative Cloud membership and Billing issues: It is about time
- How-to and technical issues are still well served by the topics.

Hi Luis,
Welcome to Adobe Forum,
I completely apprehend your point of view, the billing issues deal with credit card information which are highly secured information, there is only one authorized group taking care of billing issues.
Regarding Invoice issues, please feel free to raise it here, we do try to resolve them at the earliest.
The direct link to Adobe Support is http://adobe.ly/yxj0t6
Regards,
Rajshree

When I go to my iTunes Store and download something, for some reason it's not letting me download app it's saying there's a billing issue, when I correct it, it's says contact iTunes/ support can someone please help me, I really want too listen to paying

When I go to my iTunes Store and download something, for some reason it's not letting me download app it's saying there's a billing issue, when I correct it, it's says contact iTunes/ support can someone please help me, I really want too listen to paying

You need to do as provided - contact iTunes Store support.
http://www.apple.com/emea/support/itunes/contact.html

Does anyone know how to contact a responsible, responsive customer service rep? Promises of resolution to my billing issues are never kept. Return calls are never made. I contacted Executive Relations and emailed 3 Verizon executives. No reponse. Any

Does anyone know how to contact a responsible, responsive customer service rep? Promises of resolution to my billing issues are never kept. Return calls are never made. I contacted Executive Relations and emailed 3 Verizon executives. No reponse. Any number, email or help contacting a reponsive person is appreciated! Thanks!

http://www.BBB.org
File a complaint they will call you.
Good Luck

HT1918 Need help. App store won't accept my wal-mart pre pay debit. I owe $8.48. There's $300 on card. When I check card statement it says apple ear marked $8.48.....yet the store won't accept card and says there's a billing issue???? Confused.

Need help. App store won't accept my wal-mart pre pay debit. I owe $8.48. There's $300 on card. When I check card statement it says apple ear marked $8.48.....yet the store won't accept card and says there's a billing issue???? Confused.

Hello milkisoo,
Wow! Purchasing a new computer and monitor should be a fun and exciting experience, and instead, it sounds like it’s turned into a complete nightmare. I can only imagine your disappointment when you found two charges relating to its purchase on your debit card account, and I’m sorry for any aggravation this caused.
As I want to provide you some piece of mind, I pulled up your order number using your email address attached to the forum. After review of its payment information, I found we collected only one payment. However, when orders are first placed on BestBuy.com, a pending authorization should show up on your bank card to make sure funds are available for the order until it is fulfilled. From there, the authorization should drop off and the collection charge should appear. This is the case for your one charge of $1,051.69.
It also sounds like an error may have occurred when you initially attempted to place your order, resulting in one of your gift cards not registering properly and the order not being completed. Your card’s issuing bank doesn’t appear to have recognized this and pushed through the pending authorization. This occurred a second time when your account information didn’t quite match up with what we had on file. Please know that we haven’t ordered a collection of these funds and your issuing bank should release the two pending authorizations within 5 to 7 business days.
Thank you for posting.
Alex|Social Media Specialist | Best Buy® Corporate
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HT3209 Billing and Music Library Issues

I owe ITunes money for 4 tracks but I am unable to play music in my library already purchased? When I click on a song I am prompted to address past billing issue. Doesn't seem right since I already paid for those songs. Can anyone help?

Thanks for the follow up you your earlier post Skip! Question, what brand of router are you using and have you changed any other settings other than the channel? I suspect a lot of folks have interference issues and may not be aware of it. Microwaves and older cordless phones are the usual culprits and now wireless speakers! The "default" settings don't work for every situation so just curious what else you have tried.
My Airport Extreme for example has an "Interference Robustness" setting that is supposed to help but at the penalty of top speed and it also has an option to use "wide bands" which I think equates to the 20/40 setting in other N routers. I might be wrong on this one though. Anyhoo, just curious and thanks again!
P.S. If you do have a single radio router, you may want to try a dual band unit and then force the ATV to the 5ghz band which usually suffers less from interference issues. You can also make the 5ghz band N mode only and then slower devices can connect to the 2.4ghz radio and not interfere with the speed on the 5ghz side. 5ghz is shorter range though (but faster) so you have to watch for that if you have a big place. My ATV, ATV2, iPad and iMac all share the 5ghz side with N mode only for full speed and everything else (PC's, iPhones, Wii, PS3, Netbook) all use the 2.4ghz radio in mixed mode.
James

TS1702 Cannot install apps at all in app store, even free. iPhone 4 says there is a billing issue and wants my security code which when I enter it, it claims it's invalid...

Cannot install apps at all in app store. iPhone 4 says there is a billing issue and wants my credit card secruity code which when I enter, it claims it's an invalid code...

Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/

Billing issues won't be resolved

I am a very unhappy customer right now, and I can't seem to get anyone to fix my issue, even though it was Xfinity's fault to begin with. I was convinced to upgrade my account through an online chat on June 14, 2015. I was told by the representative that I would be paying $89 a month, and I specifically asked if that would include the two set top boxes I currently had, as well as the wireless router and any additional fees. The representative, Kristin, said that I would not be charged anything additional, and the $89/month would include EVERYTHING, all equipment and fees. When I looked at my bill today, it says that I am being charged $121 a month. I got online and entered a chat with a representative, who told me that there was nothing they could do, and that I was being charged $89.99, plus $9.95 for a HD technology fee, plus $10 for the router, plus $12 for an Internet upgrade. If I had know when I initially was offered the upgrade that I would be playing for all of these extras, I wouldn't have agreed to it. I specifically asked if all of the equipment and fees were included, and I was told they were. Today, the representative on the chat told me there's nothing he could do, so I asked to speak to a supervisor. The supervisor came on, looked up the previous chat where I had been promised the $89 a month all-in rate, and told me that the information I had been given was incorrect. While I agree that might be true, I asked her why it was my fault that the previous representative had given me false information, and why I had to be penalized for it. She told me there was nothing she could do to resolve the issue, and gave me a customer service number to call. After having been in an online chat for over two hours, the last thing I wanted to do was to sit on the phone trying to get this issue fixed. But I called the number, spoke to another representative, and the only thing he was able to do was send an email to the supervisor of the orginial representative, as well as his supervisor, to try and get this issue resolved. I told him the only thing I wanted was what I had been promised originally, which was $89 a month with all equipment and fees included. I fully expect a call very soon to resolve this issue. I am fed up with Comcast. I have had nothing but issues since the day I singed up with them, and my service isn't great. I have to reset my set-top boxes almost every day, I get poor signal on the Internet, and I'm paying for a phone line that I don't even want. And now, when I was promised one price, I'm getting charged another and no one will do anything about it. If this issue does not get resolved, I will be canceling all services, and telling everyone I know to never use Xfinity. This has been the biggest hassle I have ever experienced with a cable provider.

Hello samanthabingham,
I am sorry for the delay and your troubles. Our records indicate your concerns are currently being addressed by our Regional Executive Relations Team. Please let us know if you have any additional questions or concerns.

Changing payment info in account - new credit card and new billing country

Hello,
My iTunes account is set to Italy as that is the billing country of the credit card I associated with it when I started the account. Yet, I know live in Belgium and have a credit card with billing address in Belgium. I have tried to update the information but:
I cannot change the payment information from the payment information options since the address and credit card settings are set on Italy (if I try to simply type my new credit card number, I get an error message that says that the credit card number I entered is not valid for Italy)
I cannot change the Country/Region setting. The message I get is "you have an active iTunes Match subscription; you must cancel it before you can change stores".
So, does it boil down to cancelling the iTunes Match subscription? If so, how do I do it (there is no option in iTunes itself to do that)? Also, I have 4 good months left on my iTunes Match subscription - will I be credited those months back if I cancel and then re-subscribe?
Last but not least: I read some really dreadful posts from 2011 on how people who had changed billing information had lost access to their apps and were charged anew for music they had bought with the previous credit card. Has this issue been solved?
Thanks for your help!
Caterina

You have to physically be in that country as well as have a credit card (or iTunes gift card) both of which have to have been purchased or have a billing address in the country of that iTunes store.

Cancel and re-bill issues

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