Cancel auto-recharge fro my plan

i want to cancel my preium package service skype ID [Removed for privacy]

Hi,
ThePremium Service has been removed for a while so it is not possible that you have a Premium suscription. Info: http://www.skype.com/en/premium/
But you can choose any Skype plan that suits your needs
If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
Other payment issues
General Payment and prices help
Los Moderadores no contestamos a mensajes privados no solicitados.
¿Problemas urgentes? Contacta con Skype desde aquí

Similar Messages

HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHE...

HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHEN I CANNOT ANSWER THE QUESTIONS THEY DEMAND
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

kingie wrote:
HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHEN I CANNOT ANSWER THE QUESTIONS THEY DEMAND
Hello
Your account has been hacked and has now been blocked for your protection. You should change your password and contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Website to cancel auto recharge does not work.

I would like to cancel the auto recharge but when I click on Settings and extras- View Details, the website does not work.

Hi,
I can see your account that your subscription for Adobe Export PDF is in pending status.
It will take 48 hours to get confirmed.
Once it gets confirmed I will cancel it for you.
Regards,
Florence

Cancel auto recharge.

Hello.
I tried to cancel the auto recharge from my iphone,but I have not see any botton of bills and payment.
Thank you.

Sorry i didn't understand what you meant.

Canceling Auto Recharge

I am trying to cancel my auto recharge. I have been charged $18 for a 3 month subscription and cannot figure out how to cancel it.
In my Skype profile it says I have no subscriptions. When I go to auto-recharge it has a different card listed.
I've been trying to cancel this for some time and I'm super frustrated that Skype makes it so difficult to not be automatically charged for a service I do not use.
Solved!
Go to Solution.

I think you should have contacted skype first, before contacting PayPal to request for a chargeback.
Just click the link below to see the instructions on how you can get in touch with the Support team, to know what your possible options are regarding your locked account (and of course regarding those charges);
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Skype Credit Auto-recharge has been cancelled

Dear Skype,
I have an incident yesterday, my skype a/c : suddenly can’t auto recharge, and the auto recharge has been cancelled, the last auto recharge is 23Nov13, we receive the email as below, but for point two, I try recharge the credit manually, it success, attached the success email as attachment , and for point one, I haven’t cancel or modify any configuration over several months, Please help to find out what problem make this fault ASAP and prevent it happen again, thank you.
From: Skype [mailto:[email protected]]
Sent: Monday, December 02, 2013 5:05 PM
To: IT Dept - Skype - Distribution List
Subject: Auto-recharge has been cancelled
This is an automated email, please don’t reply.
Hello [Redacted for privacy],
Auto-recharge has been cancelled
This email confirms that Auto-recharge has been cancelled for the Skype Manager called [Redacted for privacy].
Possible reasons why Auto-recharge was cancelled are:
1. You cancelled Auto-recharge yourself.
2. The credit card you use for Auto-recharge payments has expired.
3. You are using PayPal for your Auto-recharge payments and either the credit card linked with your PayPal account is no longer valid (for example, it has expired), or you have cancelled your billing agreement with Skype on the PayPal website.
Talk soon,
The people at Skype
Lost Password · Account Settings · Help · Terms of Use · Privacy
Getting help for Skype
While you cannot reply to this email, you can contact us through our help section for assistance.
You can also visit our forums.
Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
© 2003-2013 Skype and/or Microsoft. The Skype name, associated trademarks and logos and the "S" logo are trademarks of Skype or related entities.
Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

Hi, and welcome to the Community,
This is one of those sets of issues which can be resolved only by contacting Skype Customer Service directly to enquire why the change was effected. We here in the Community do not have access to Skype account or Skype Manager account details. As a proactive measure, I would change all Skype account and payment method account passwords immediately if this has not already been done.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Cancellation of my auto recharge

I was auto renewed onto my subscription.. i want to cancel the same and i don't intend to use it. How can i get a refund of my subscription?

Below is a link for more details and explanations regarding the Auto-recharge option.
https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work
By default, this option is enabled. Here are the instructions on how to cancel this feature ;
https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work#Auto-recharge_3
Moreover, if you may further questions or concerns, such as more specific instructions or to request for a refund, you can contact the customer support -
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

How I cancel my auto recharge to my account

I did not ask for a auto recharge for my account and it auto updated. Why is this and how do I cancel it?

Hi, Alizamani, and welcome to the Community,
You may request a refund of your credit by contacting Skype Customer Service. You can click on the blue type, which is a link to the instruction on how to have a refund processed, and here also is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

SCAM ALERT - Auto-recharge cancelled message with...

I just got an email with this message:
The Auto-recharge feature on your account has been cancelled because the credit/debit card VISA-SKYPE XXXX-XXXX used for Auto-recharge payments has expired.
My card will not expire for a couple of years. The sending IP address in the header is in Switzerland, ***. I suspect a SCAM. Skype should warn others.
The complete header follows:
From Skype Thu Feb 28 16:40:30 2013
Date: Fri, 1 Mar 2013 00:40:30 +0000 (GMT+00:00)
From: Skype <[email protected]>
To: ***
Subject: Auto-recharge has been cancelled

Hi, wamwis, and welcome to the Community,
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!
Because the copied and pasted header included so many personally identifiable details, I arranged to have it redacted. We also absolutely cannot leave any IP address posted here in the Community.
Thank you for your alert. I always recommend, if in doubt, to contact Skype Customer Service to determine the veracity of such e-mails. As a proactive measure, I also recommend changing your Skype account and credit card account passwords immediately if you have not already done so.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Stolen Password and Auto-recharged 3 times

Hi,
my username is [Removed for privacy] and this morning I received an email saying that auto-recharge has been turned on by my account manager, Thomas (which is me), and I have been charged 3 times for a total of $30.00. I have not logged into my account and did not enable auto-recharge and did not make those purchases. I looked at my bank account and the $30.00 are gone. Someone has stolen my password and purchased those minutes, charging my account. I do not know how this is possible, I never give out my password to anyone. So I went ahead and changed my password this morning. Could these purchases please be cancelled and refunded? I've been looking for a phone number to call or some kind of live chat support but I cannot find any. Please respond asap.
Thanks,
Tom Turner

Hi, villanelle2000, and welcome to the Community,
The steps outlined in Techfreak's post, above, are the steps to take to reach Skype's Customer Service unit. Yes, Skype employs a longer web-form than most companies who use the customer service web-form plan.
You may have a problem if you cannot verify the account details. If you continue to reach an impasse, you might try creating a new Skype account to use, in order to contact Skype Customer Service, to deal with the first account's issues.
Another thing to add to your "To Do" list: report the unauthorized charge to the issuer of the payment method you have/had on file, including any third-party payment processing service if you use one (such as PayPal).
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Trying to update my auto recharge credit info

My credit card for auto recharge has expired and I want to update my file with the new information. The credit card number has changed and my account will not allow me to make the necessary changes. I add as per the instructions and then it reverts back to the old account as if unsaved. Can I just get someone there to add it for me? Is there someone I can call instead of doing it online?

Well, today my tools are going to be deactivated because my account is expiring.
Still no solution or feedback on the status of the issue relating to the fact that my valid credit card is stuck in a processing limbo in their payment system.
The biggest lesson learned is that subscription software & cloud based services are too risky for a professional production pipeline.
Imagine if I had employees and a huge deadline this week, I would have to explain to my clients that the reason I can't deliver is because Adobe can't process my credit card for whatever reason, and they deactivated my tools.
Now, I probably won't be able to work today but at least this situation as forced me to re-evaluate how I'm going to build my new workflows and those of my clients.
I was actually planning to convert my video production pipeline to Adobe Premiere but now, it's guaranteed I'm staying with Final Cut.
Same thing for my photo retouching & motion workflows, I'm stripping out every Adobe Cloud tool from it.

NOT HAVING ENABLE AUTO RECHARGE AND STILL HAVE A P...

Hi,
I have used the options of not enable the auto recharge option and also deleted my credit card information but for the last two month Skype is charging a $10.00 credit that I havent asked for and that isn't visible in my skype credit. I only see a payment charge every month made by skype.
I already explored all the options and cancelled all subscription but it's still happening. How can I solve this?

Malena007 wrote:
but for the last two month Skype is charging a $10.00 credit that I havent asked for and that isn't visible in my skype credit.
Hello
The last charge on your account by Skype was on November 25th 2013 for credit worth 400 Taiwan $s. Your account may be compromised. Change your password immediately and please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Request to refund for credit auto-recharge

[Topic title updated by moderator to be more descriptive.]
Please refund my autorecharged amount of $24.95 otherwise i will look at legal action. i havent used the account for over 2 years.

== https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription ? ==
== https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund ? ==
== https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work ? ==
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

How do I cancel auto-renewal?

Want to cancel auto-renewal; don't use Revel. This link http://www.adobe.com/go/revel_my_subscriptions_en. is not a link to cancel subscriptions, it's a link that takes me to a page that says I have to cancel using my iPhone, but since I don't have an iPhone, that's not very helpful. The information on using my computer to cancel via Apple ID is also useless, since my subscription does not appear.
The link which says "call support" only takes me to the support page, which then takes me to the page talking about iPhones again.

Same thing.
I sign in to Adobe, select Manage Plan, then Cancel Plan, get the "We hate to see you go" popup, with a link to contact customer support.
Get this page: Contact Customer Care
then this page Contact Customer Care
same url but with step=CRSL at the end
this then page https://helpx.adobe.com/contact.html?step=CRSL_downloading-installing-setting-up
which says "Note: Subscription billing for Adobe Revel is handled entirely through Apple using ones Apple ID. Adobe is unable assist with billing related issues. This information is provided as a courtesy to Adobe customers."
If I click on Contact Support, I do get a list of option (phone, email, chat) but there is no information on how to avail myself of these options. Can't click on anything.

RE: auto recharge from my CIMB Debit card on 01july2015

Dear Customer Support,
Today (01July2015) auto-recharge has been done, i am not expecting.
recharge from my CIMB Master card(Malaysia). My question is how it will recharge automatically from my Debit card(CIMB)?, so what is the security ?
can you please cancel the order and resend money to my CIMB account?
Please let me know anything required?
Details:-
User Name : [Private information removed by moderator]
Order Date : [Private information removed by moderator]
Order #: [Private information removed by moderator]
Regards,
Siva

Hi, Sivacak, and welcome to the Community,
Please check your Skype account dashboard to determine if the charge was posted to your Skype account, or not. If yes, your Skype account has been compromised: change your Skype account password immediately and please contact Skype customer service. Also, cancel the subscription or purchase.
If not, contact your bank immediately to report the fraudulent, unauthorized purchase.
Please see this FAQ article for more information:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-haven-t-made-a-skype-purchase
Regards,
Elaine

Cancel auto-recharge fro my plan

Similar Messages

Maybe you are looking for