Cancelling a BT Contract due to government Pension...

I am a 72 year old Disabled Pensioner and due to the Governments pension cuts, I now cannot afford to keep up my payments to BT, in addition they (BT) want me to pay them £200.00p to cancel the remaining period of 14 Months of a two year contract.  How do I get out of this contract thanks to the government cut backs?
Graham Cheadle

Hi Graham
Sorry to hear this.
I can't promise anything, but I do recall the BT forum mods being able to look at a similar issue for another fellow customer a few years back. He too had difficulties due to his financial situation. Their issue was dealt with off this public forum so I don't know the outcome.
It may be a good idea for you to contact the mod team on this link - http://bt.custhelp.com/app/contact_email/c/4951
-+-No longer a forum member-+-

Similar Messages

  • How do I go about cancelling my BT contract due to...

    I joined BT in December 2012 when I moved home. I have had to move again and gave a weeks notice that I would like my service transferred to my new address, was told that my services will stop the night before my move and that my phone service at the new address will become effective by midnight the day I move and that an engineer would be sent out to re-install my infinity broadband but this was the start of frustration for me. My phone line did n ot work, there was no TV for the children and no internet access. I made calls from my mobile with the hope of resolving this immediately but was passed from pillar to post, told to perform some magic on a 'dead phone line' as it appears they found it difficult understanding what my call was about.
    managed to speak with a lady few days aftwerwards who promised heaven, stating my phone line would start working midnight the day I spoke with her but this was not the case and then I had to call again to explain and express my frustration. Spoke with a guy who apologised and said my phone line would start working midninght but this did not happen until very late the next day so this meant we were in the new house without phone, tv and broadband...the children must have been pleased. Anyway i have made millions of calls to BT trying to resolve this. An engineer was called out to fix the problem and my husband had to take time off work which meant loss of income for 'a problem not fixed' as the Engineer disgracefully sadid he had only been told to fix the broadband but his visit made things worse, or was it a 'coincidence' as my phone line now went DEAD!!! for several days, with yet more calls made to BT without any joy. wrtitten to the CEO without any response.
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    Hi jgirl,
    Thanks for you post, I am really sorry to hear about all the issues you experienced with your install. If you need any help with this please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
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    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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  • Can I cancel a 2yr plan due to lack of service?

    Hi,
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    veekwall wrote:
    Hi,
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  • Break Contract due to move and Verizon not available in new location?

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  • Question regarding cancelation of wireless contract and signing a new one

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  • Want to cancel service when contract ends

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    Follow us at @vzwsupport

  • How can i cancel my att contract for ipad2 that i bought it from online store to use it in europe?

    How can i cancel my att contract for ipad2 that i bought it from online store to use it in europe?

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  • Cancelling contract due to Overcharges and NO RESOLUTION

    I have been a Verizon customer on a plan with my mother for over 5 years now. I recently moved out of state and wanted to upgrade my phone to an Iphone before I moved. Because I was not an "authorized user" on the account (my Mother wanted to be the sole contact since we shared a plan) I was unable to make any changes myself, so my mother called in to authorize the data package plan and iphone purchase so that I may come in and pick it up without hassle. At that time it was SUGGESTED that we downgrade the text messaging package on my line as I was not nearing the usage alloted and it would save us money. My mother, not even knowing what a text message is and finding even her flip-phone difficult, agreed to this as it would save us money and would be the best option for us. 
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  • Cancellation of forward contract

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  • Cancelling account with BT due to moving away.

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  • Cancel release of Contract

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  • Thinking of cancelling all 8 contracts because of the RAZR

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    Really to bad about your phone being bad and it sounds as though it was bad from when you got it or very shortly there after you bought it.  So you have 8 lines with VZW all under contract which sounds expensive to get out of because of the Termination fees if they are less than about 1.5 years old.  It sounds as though you may have purchased this phone through a Preferred Authorized Retailer not a corporate store. Since you stated after you went back the second time the Rep no longer worked there and you talked with the manager of the store and then you left and went to the Verizon store (an official one) this would be a corporate store.  When you purchase from these Authorized retailers being Authorized or not VZW will usually tell you to take your issues up with where you bought the phone.  I learned this the hard way when I purchased a phone through one of these stores where I lived.  I then got a job in a distant city and had issues with the phone and went to a VZW corporate store and was told when they looked at my record that I would have to take it back to where I purchased the phone.  That being 2.5 hours from where I was working and I only went home on week ends.  When I got back there on Saturday they told me they would have to send it to manufacturer and would be 2 to 3 weeks before I would have my phone back.  I gave them the phone to get it fixed but I looked online and found my nearest corporate store 55 miles away and went there and purchased at full price a new phone just so I could go to any VZW corporate store or call tech support and get help and since then my experience with the refurbished  phones has not been bad.  I have only received one refurbished phone which did not work as advertised when I got it.  I called and they sent out another phone which worked.  The fact is I think that second phone I got was new(can't really say). 
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  • Cancel Sales order Contract

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