Cancelling tomorrow

Called Verizon to upgrade service. Telesales sent email offering arrangement. Placed order When Verizon acknowledged the upgrade/order, the discounts weren't there. Called customer service. They didn't know about them. Customer service finally agreed to the terms of the agreement. Waited a couple of hours & checked again. Not on the account. Supervisor called back & said, in spite of the WRITTEN offer by telesales, they wouldn't honor it. Moving my numbers to Sprint tomorrow .......... Verizon is giving up $3K over $320 after a 7 year relationship. Stupid.

Ah ..... I see. I will paste the details of the offering without the identity & email address of the Verizon Telesales rep. I included it to confirm the authenticity of the offer. Here is the text:
"Current plan 129.97
Plan offered: Moreverythin g 4gb data
Line change 40 each = 80.00 + 4gb data=60.00 =140.00 before taxes
Line discount out of contract $15.00 per line or if you go into contract we can 50% on line and 30% on the other for one year. Then we can check for new promotions after the one year."
The plan I currently have had includes unlimited data on one line. The plan she offered, which I agreed to, is one line @ $40 - 20 (50%off w' contract) + $40 - 12 (30%off other line) + $60 for 4 gig shared = $ 108./mo. for 1st year. Plus new iphone 6 @ $200. w' 2year contract. And I added $11 for ins on new phone.
Please reply that this did/did not post successfully.

Similar Messages

Buying & Installing Photoshop CC and Lightroom - Help

I Hate Adobe...Which I have always revered in the past. But this experience has been the worst software purchase & installation process in my life! This is most painful process I have ever been through trying to purchase and install software. User Friendly--No. Compatibility with Standard Market Software (Microsoft) -- A Laugh! Speed - A Joke. Access to Customer Service?? Pitiful.
Can you quote me? Yes!
I'm guessing the system is totally overwhelmed but the design is flawed to begin with.
At this point, I feel, after more than 6 hrs of trying to buy and install this product it will never happen. I will probably cancel tomorrow.
Sharon Nickodem
<Removed by Moderator>

Hi John...
Thanks for your reply.
Well, of course I was stupid to wait until the last day of the special to purchase this awesome package, but that is what I did.
This is what happened yesterday:
I got onto the web site and attemped to sign in with my oid Adobe ID and password. The system said that I needed to supply a new password. An email would be sent for me to use to enter a new passward. A reasonable request....however it was 1.5 hrs before the email arrived (and I am on high speed cable). So then I changed my password which happened reasonably quickly so I thought I was on my way. Then it asked for my B-day. Another reasonable request. I entered the data. Nothing happened for an hour. Tried again, and again, and again....and 3 hours later I decided this was never going to happen on 12/31 and gave up.
This morning, I was having breakfast with some friends, one of whom said it had taken him all day to purchase and download the software on 12/31, but he had gotten it done. Also, we thought maybe the site was still up and looked, and low and behold it was....so I figured if it was still up I would try again today. So about noon I signed in. This time, I got the delay again on inputting my birthday, but on the 3rd attempt I succeeded. While I waiting for the birthday field to get updated I had been looking all over for the online chat with customer/technical service. It wasn't easy to find. which to me is a real user friendly problem....it should be on every page. I found the web site where I input my complaint, but I was really looking for online technical support. Anyway, I did find the chat, and that was pretty good...only waited about 5 minutes for person. And at the same time my birthday update took, and I entered the payment data (went fast) and I got the message that I could Download.
I happened to be on my laptop at that point, sitting in front of my desktop. My laptop has Vista. Of course I got the message that Vista was unsupported. I was still in the chat and the person confirmed Vista was unsupported and never would be supported. Well, admittedly Vista is a crappy OS, but there is a lot of them out there. So, then I asked the guy if XP was supported, (Yes, I know I could have read this on the web site and saved myself grief, but you know users don't read!). He replied that yes, XP was supported as long as I had Service Pack 3 installed. I said OK, and I would take it from there.
I went onto my desktop, which has XP. I ran the Download, and it said, you have XP but don't have SPK 3, so can't Download. I remembered that I hadn't done that update, so then I went and installed SPK 3. That went successfully. I really thought we had it now! I went back to the email I had received to do the download and it took me to the cloud download center (it seemed to me the first time the email took me directly to the download of the software I had purchased). So here I am at a page with umpteen applications on it. None of which are titled exactly what I purchased. Hum....what to pick? So I decide to pick Photoshop. And it comes with a Download page, and a choice of CC or CS6. Since I bought CC in the package, I select that Download and it says operating system incompatible. I went to "Cloud" severel more times to try to find the page with what I purchased, even to going to the page with my account line item, but all took me back to same Download screen that didn't work for me. Of course I never even attempted Lightroom,
I'm sure you right that there are millions of happy users, but I am not one of them, and I a very technical user. Sigh... it's probably error or XP is not compatible.
Thank you for listening.
Sharon Nickodem
<Removed by Moderator>

In MIGO wrong quantity entered

Dear Users,
In sap migo transaction user has entered more quantity than actual received physically and MIRO done for actual physical quantity. Now the issue is how to remove this excess quantity from the system so that PO quantity is balanced with actual remaining order quantities. .. Please suggest with a solution.
Thanks
Manoj

"Warehouse will have to wait for the invoice to be reversed (and accounting will complain);"
it is a problem of communication, not in a business
"Accounting needs to post the invoice so they can pay the customer. If they already payed it's even worse because of connections between payment and a reversed invoice...."
Users need to be more responsible for their wokr and if they found a mistake after passing all process in different departments - it s not professional!
"Which is worse? To use 122 or have a business process that doesn't work?"
Making a cancelleation - it is completely normal practice in such situations....and it tooks a few minutes.
"Much simpler then having a convoluted process where departments wait for each other constantly."
and get incorrect document history, missunderstanding of right business process in user mind
After such points of views there are becomes a lot of redundant Z developments. (Today user is lazy to make a cancellation, tomorrow he will ask for make personal transaction instead of standart.......etc)

Problem when crediting invoice

Hi everybody,
First post for me, new to this forum but I have used it before for help with other questions.
Can't seem to find the correct help right now, so I joined your wonderful forum and maybe I can contribute somehow one day!
I have created an invoice from 2 different sales orders (2 different jobs), with 2 service orders.
This is only service, so only hours registered in CAT2. Then I ran DP91 for both orders and fixed the prices and such on the Debit Note Requests.
Then I created the invoice with Collective Billing Document VF04.
No problems so far.
After the invoice has been created I noticed that several hours are missing. I have created a Credit note, because I was told by my superiors that I cannot run VF11 24 hours AFTER invoice has been created.
But here I'm stuck.
How do I go from here? Customer only wants one invoice per job, so I cannot create an additional invoice for the remaining hours. I need to add the additional hours and then create a new invoice with the correct amount of hours so that it all ends up on just one single invoice.
Any ideas?

Hi Hegal,
That's what I want, to cancel the old invoice and redo it.
But since I was told that, I cannot cancel an invoice unless it's created the same day i.e. an invoice created today, I'm not allowed to cancel tomorrow.
I have to create a credit for it.
And after this procedure, it seems like the hours used for the first invoice has status "fully invoiced" and cannot be used again. Maybe I need to create a new sales order with service order and register the hours again.
But this does create lots of extra work it seems.
To answer your second option, wont that create a separate row on the invoice? It could work, I'll just have to try it out first and make sure it looks the way our customer wants it.
Thank you very much for your reply!
Really appreciate it.
BR

So apparently this is how I'm supposed to file a complaint according to the CSR!!!???

Ok so verizon is the biggest piece of {word filter avoidance}
company Ever!!!! First of all I have to wait on the {word filter avoidance}
phone for 20min to figure out "how to file a complaint and she says go on here then corperate will look at it. I'll I have to say is they BETTER! I'm litterally two min away from canceling my service!!! So about three days ago I called customer service because my bank has a promotion for online banking that says: FREE SMART PHONE WITH 2 year activation. I thought It was too good to be true so when I called the CSR knew all about it and said all you need is proof that you bank with them. He said bring in a bank statement to corperate office and then they willgive you your new DROID INCREDIBLED FOR FREE. I also asked him how much would it be, and he told me that currently I have the 59.99 plan and the data package is 30.00 a month, but I can apply my school discount to the data package and plan. then they can do a 39.99 plan. So with checks, bank statement, and ID in hand I went to the corperate store. They looked at me like I was nuts when i told them about everything. They said I never heard of that and treated me as if I were a liar and got very defensive. They looked on the banking website and sure enough it was on there with the DROID INCREDIBLE for free. Then they told me it's not verizon it's a sales rep or some **bleep**. and WOULDNT show me the screen when I asked to see it. They told me there was nothing they could do. I told them that if it's not through verizon how come the CSR knew all about it? they had no answer. That's why verizon is so shady and the people in the corperate office are {word filter avoidance}
. I'm canceling monday if this is not fixed, and get an iphone 4 with AT&T.

The bank said they should honor it since they are contracted and I've been with that bank for 6 years and never had a problem. It's def Verizon being cheap and hoping no one would see the promotion. OH well canceling tomorrow because Verizon sucks and I never wanted to be with the company in the first place, altell just had to be bought out.
rcschnoor wrote:
It seems as if you have a beef with your bank and they need to work it out with Verizon if they expect Verizon to supply the phones for their promotions.

Can't Connect - First time.

Hi i am asking for some help here, today (30th March) is my activation day, and in the BT user guide it says that my broadband will be active at 12AM on your activation day. This is now 1:33 AM and i've been waiting 1 hour. I'm currently posting from my SKY Broadband.
The red "broadband" light will not go away - i do not get a "steady blue" light indicating that my broadband is connected. I have tried restarting, tried defaulting the settings blahblahblah! I've got the filters in etc.
This is really disappointing from BT and also a very bad first hand experience for me.
Alan.
Solved!
Go to Solution.

Hi I am waiting for broad band to activate but already have a red broadband signal on the hub, does this mean I should be able to access broadband? I am so appalled with BT service so far that I don't expect the broadband to be running on time but hoped it might still activate today. The equipment wasn't despatched apparently, despite the fact I received a royal mail tracking code (was this just made up?), I am having to use an old hub. Also, my BT account with my new email address and password is not recognised on the website either. I tried to phone but was on hold for 15 minutes and tried to reach an assistant via online chat and was waiting 20 minutes, is this really the best BT can do with all it's experience? I would like to know whether I can cancel the broadband service if it hasn't activated yet? Any help or words of support greatly received!
Ps. MY order tracking on BT no longer has any details about broadband order, just refers to BT vision which I will be cancelling tomorrow as cannot bear to go through this again.

Epic Custumer service Fail.

Duplicate post - please visit:
https://community.verizonwireless.com/message/1035057#1035057
Message was edited by: Admin Moderator

Sinkemlow wrote:
My contract is done on the second will be canceling tomorrow.
I suppose you know that canceling service before your contract is up will result in an Early Termination Fee?

HT4623 I have an appt at the leawood, ks office tomorrow at 1:30 I need to cancel due to car problems. I have rescheduled but can't find where to cancel the thurs appt. i dropped the ipad and the screen is blue

I have an appt at the Leawood, KS office tomorrow (thurs at 1:30 pm) I need to cancel due to car trouble. I rescheduled for friday but can't find how to cancel the appt tomorrow.
I dropped my ipad and the screen is blue

These are user forums. You aren't speaking to Apple here. We don't make nor reschedule nor cancel appointments. Call where you made the appointment.

I need to cancel the appointment made for tomorrow, Tues. 8/4/15 between 8-10 am.

Moved to customer service.

PatriciaABarker wrote:
how do I cancel a comcast repair appointment for tomorrow, 8/4/15 Tues. for 8-10am?
You can do that online. See: http://customer.xfinity.com/help-and-support/account/confirming-or-rescheduling-appointment/

Tried to download movies onto IPad 2 and keep getting download error message after it spent hours downloading data. Had 4 movies lined up and want to cancel downloads as I started this process 5 hours ago. Wanted to take ipad with me on plane tomorrow,

Tried to download 4 movies to IPad 2. After 1 taking 1 1/2 hrs received download message on 1st one. Said to retry and is 2 hrs later and still downloading. Others show waiting... I want to cancel the whole deal as something is wrong. On MacBook shows that I've already purchased these movies, but they don't show in library and won't download.

Update
OK, Today I went ahead & booted & tried again & it worked this time.
Not sure why it didn't yesterday. Maybe the servers were just overloaded? Several others reported similar.
Also yesterday when I ran Speedtest it showd download at about 25 mbps, This morning just before I re-started the download it was showing just above 30 mbps. So maybe the internet was less busy? Or at least the parts between me & the test server.
& so far it is working ok.

HT4847 How do I cancel an iCloud storage downgrade? I have 50gbs of storage, and received an alert that I'll be downgraded to 5gb tomorrow.

I got an email that my iCloud is going to be reduced to 5GB tomorrow. I have the $100 50 GB plan, but renewing it does not seem to be an option. I have 36GB of information saved. Do I have to downgrade to the 25GB plan (the largest downgrade offered) and delete 10GB of info? Can I renew my 50 GB plan? What will happen if I do nothing?

I have a similar (though not identical) problem (and I've posted a question about it) but I was never a MobileMe customer.
The full story is in the question I just posted. The upshot is that (per email I received within the last half hour) Apple arbitrarily downgraded me to a 5 GB free account saying that I had requested it, even though in fact I had never requested it. Quite the contrary, I had expected Apple to charge me for the full 15 GB option (for $20.00), which it did. The charge appears on the bank card statement I just accessed online. But the Apple device currently erroneously reports that I had "exceeded" my free 5 GB (even though I should have 15 GB of paid storage). Just to see if I could reset the device by upgrading to to the $20.00 plan (even though I really don't need to upgrade since I was already charged), I tried doing that via the storage menu under "Settings," but when I did that, the device showed that I was already on the $20.00 plan (contradicting the information on the earlier screen stating that I had exceeded the storage provisions of the free plan).
I'm hoping for help from the Apple communities and I've also contacted Apple support asking them to call me later this morning.
Thanks in advance.
Message was edited by: peaceandstrength

Verizon sent out an order I called to cancel, I returned the phones as they told me to, yet after months of calls, I am in the pre-collections stage

So this journey started back in October. I was with sprint, and wanted out of their service, my contract was up, so I went with Verizon as they are the best in my area for service. My original order was for 2 iPhone 6's and an iPhone 5s. Upon finding out that I would only receive a $200 credit for my old iPhones if I bought only iPhone 6's, I called to cancel that order. Due to the fact the iPhone 6's were backordered they could not cancel my order, but they stated they would make notation on my account so that the order wouldn't ship. So, I then placed a new order for three iPhone 6's to qualify for the promotion. The beginning of November I received three boxes, and too my surprise, it was the first (original) order containing two iPhone 6's and an iPhone 5s. I called Verizon, and they said just send them back, don't open them. I was told there were return labels in the boxes, and there were not. So I then called the local Verizon store to see if I could return them there, they said, no it was an online order, so you have to send them back in. I then went to the website to print return labels, but both links where this was supposedly possible, the links did not work, dead links. At this point I called Verizon back who made a call on my behalf to the Verizon Store to return the phones there. I drove to the store, and when I got there, they suggested I just return the iPhone 5, as they had a 6 in stock, activate these phones, and cancel the second order, so I did. I then called and cancelled the second order, with the same issue, phones were backordered, so notation would be made to the account. Low and behold, 2 weeks later, 3 new iPhone 6's showed up at my door. So I went through the process again, calling customer service, canceling the service and having Verizon send me return labels for the phones. Five days later the return labels showed up, and I immediately returned the phones. I was told as soon as the phones were scanned by Fedex that a $635.97 refund would be issued to my card ( thats right two charges totaling almost $1300). Well that was not the case, It took a few weeks, but the refund was finally issued. Here's were the bigger problems begin, I received my first bill for those lines of service. I called Verizon as I thought this was odd, as the phones had never been out of the box or activated. So, phone call after phone call, Customer Service Rep after Customer Service Rep, I was told that the lines are now cancelled and you will be credited. Well a month goes by, and we are at the end of November, and I get a bill for over $500 dollars. I then call customer service again, tell them my story, stay on the line with patience waiting for the answer, and I am told again things are resolved. November 30th roles around, and I get another bill stating that my lines are disconnected due to non-payment. I call, and spend 52 minutes on the phone with a Customer Service Rep who tells me that everything is all set, he gives me the totals that are to be credited to my account, and I assume everything is well, as I receive no more letters or bills. Well flash forward to January 20, 2015, and I receive a call from an odd number, which turns out is a collection agency for Verizon, as my account is in pre-collections. Can you imagine my frustration, to be honest I am quite upset, so I again call customer service and get pushed to an account specialist. I relay my story, for and I am not joking, the 12th time, at which point I am informed that he cannot help me as the account is closed, and I will have to wait until 7am tomorrow morning to call back and speak with another account specialist. I am so frustrated with this entire situation, keep in mind I still have three active lines with Verizon that have been paid early every month since October. My real question is how many more times am I going to have to call to get this resolved? I have tried more than a dozen times to get this issue fixed, and here I am three months later still fighting this, it is just plain ridiculous and terrible business. How can you charge a customer for phones that he doesn't even have, thats right, I was issued a $635.97 refund on 11/13/2014, so how can I be charged for phones that were returned, and never taken out of the box. Also, how are they magically activated when they are still sealed in their original boxes. Needless to say I will continue to fight this issue, but rest assured, if this issue is not resolved tomorrow morning, I will be seeking legal counsel to fight these charges, as I do not want Verizon's poor customer service to harm my credit score that I have worked so hard to build to what it is now.
Where is the help Verizon, because as of now, it is non existent.

Thanks for the additional information AudiophileBen! Time is of the essence when it comes to special promotions. When did you process this purchase? If the promotion was not available when you purchased, then you are not eligible for it. I recommend visiting the store with your receipts showing your $100 discount if you purchased after the promotion started.
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

Working Line Takeover - cancelled by previous tena...

I moved into a rental property last week. The following is the story of how the move went as far as my BT phone and internet services go:
5 September 11:02
I called BT to arrange home move for 26 September
I was told there was an active BT line there and they would contact the current account holder to arrange the closure of the existing account.
I was told that the line takeover would occur whether they were able to contact the current account holder or not. They would force the takeover if they had to.
I was told I would receive an email detailing my order and also a letter in the post.
I was told to keep my current router and hook it up at the new property when I move in.
15 September 09:36
I had not received an email or a letter regarding my order.
I called BT to confirm things were still on schedule and was assured that there were no issues and that they didn't know why I hadn't received an email and that the letter may have gone to the new address but not to worry, I would have service on the 26th at my new address.
26 September
My internet was shut off at my old address but I noticed that I still had a dial tone on my phone.
I connected my equipment at my new home. The phone seemed to be working but the internet was not. I thought nothing of it as it might just not be active yet and I was busy with moving house.
There was no mail from BT addressed to me. There was a letter addressed to the new occupant trying to sell BT services so it seems likely that BT new there was a move out/in.
27 September
Internet still not working.
Incoming calls to my number were not working.
I called my mobile from the home phone at the new address - caller id number was not mine. This suggested the line takeover had not happened.
I tried entering my phone number in the BT website for tracking faults and was told to enter a valid BT phone number.
29 September 7:31
I called BT to report the issue and was told she would have to call me back after 9.
Received call back at 9:04
They told me that it looked like my order was complete from their side so they would have to cancel and replace the order.
They indicated that I would be notified within 24-48 hours by the order replacement team.
I explained that this delay was not acceptable as a few weeks out of every year I provide out of hours support for 999 services and need my internet running - this happens to be one of those weeks. I understand that I am a residential customer and don't have the privileges of a business account but I thought that this information might motivate BT to prioritize my case - she seemed to understand this and told me that they couldn't give me a better window for being contacted but that the fix shouldn't take the full amount of time so I should keep checking my internet service.
30 September ~13:30
Internet service still not working and the phone line is still active with the previous persons details.
Called BT to check on the status.
I was told that what had happened was that the previous tenants had cancelled the line takeover and that is why my order was cancelled and had to be replaced.
I was given no explanation as to why I wasn't notified of this ahead of my move.
I was then told that it could take up to 5 days for me to hear back and was given no explanation as to how this had changed from 24-48 hours into 5 days. Also, no apology for this.
I was told that the only people who could give me an update were the Order Replacement department and that there was no way I could contact them. I just have to wait for them to contact me. All she could do was add a note to my request.
I tried to persist that there must be a way for someone to escalate this further but she was insistent that nobody in her call centre could actually talk to anyone from Order Replacement.
She indicated that she had added a note to my request and that me calling again would be a waste of time as nobody there could give me any more information.
I was assured I would not be billed for any of the time I am without service. I will be watching my direct debit to ensure this is the case.
I am astounded by the poor customer service and the conflicting information I am receiving.
Why was I not notified that there could be a problem with the line takeover?
Why was there no communication to me about my order being cancelled?
Why am I being given different information from different support people as to how long I can expect this to take? Why can a person who is no longer a resident of a property control the phone line at that property? They don't live here anymore. I do.
Does anybody have any suggestions on how I can reconcile this more quickly? I've called my estate agent to see if they can contact the previous tenants with regard to canceling their account to hopefully get the ball rolling from that side but I guess I'm not totally sure if the line belongs to the previous tenant or if it belongs to the landlord. I would think if it belonged to the landlord my estate agent would be aware of this and would have let me know when I questioned them about my concerns about BT getting this done smoothly.
I am from Canada and a phone number is a very portable thing for a renter - it travels with you when you move and you would never leave a phone line active at a previous property. A landlord would also not leave a phone line active at their rental property in most cases unless they were only letting the property for a very short term.
If any mods see this, please contact me and let me know if you can help.
Thanks

I contacted the mods on 30 September as requested in this thread. I received no contact from them.
On 1 October, having not received a followup call from my previous attempts, I called again to try to get an update. This time I must have chosen a different menu option as I was given the option to not wait in the queue and have an automatic call back when it was my turn. I agreed to this providing my mobile number. In about 5-10 minutes I received the call back.
The person who I spoke with had to transfer me to a different department - he didn't say which one. After waiting on hold for a while I spoke with a man who actually showed concern that I hadn't been called back. He had me hold while he spoke with his manager. When he came back on the line he promised me that I would hear from BT on Friday and that this would address my issue.
Friday 3 October came and I did finally get a promised call back, though they indicated it was in response to an email I had sent though I hadn't sent any emails. I was informed that an order had not previously been re-placed with Open Reach but now one had. The activation date was set for 14 October but I was assured that once Open Reach accepted the order BT would contact them to get this activation moved up. I was told I would get a call back "tomorrow" with an update.
6 October came and I had not yet received an update so I called BT again to ask for one only to be told that all of their systems were down in the call centre and I would have to call back in 4 hours. I insisted that I shouldn't have to keep chasing this so she took my mobile number and told me I would receive a call back later that day. This did not happen.
7 October I called once again hoping to get an update. Initially I was told that I would hear from the Offline Team today. I asked to speak to them now. The calltaker put me on hold for quite a while and when she came back on she told me that the order had been placed with Open Reach and that it was set for 14 October. Information I already had. I asked to speak with her supervisor and after being on hold again for quite some time the call was disconnected.
I am hoping to but not counting on hearing from the Offline Team today. I leave for Germany for 2 weeks on 12 October and I don't want to leave my family with this unresolved but I seem to be getting little help from BT.
I am also yet to get any explanation as to why I was never told about my order being cancelled, why I never received any confirmation emails, why I can't see an order on my BT account, why when I type my phone number into the Check Service Status tool on the BT Help website it says "Please enter a valid BT phone number. Your number should start with 01 or 02 and contain 10 or 11 digits.".
I am going to try the contact the mods thing again and see if it helps. I am getting really frustrated with the lack of service.

Just canceled iphone 6, beware of Verizon Trade in program. Regret it all.

Today has been the 2 week mark since I first used Verizon's trade in program. I canceled my sprint ( $100 ETF ) and decided to move over to Verizon since they were offering a $200 Gift Card if I traded in my Iphone 5. Sounded like a great deal, and I went ahead and switched over and got a new Iphone 6 from Verizon.
Fast forward 2 weeks later to today, I noticed an email saying my device had not been received. I decided to go online and chat with a woman who informed me that the email was automated, but I should wait at least 6 weeks. 6 weeks is not an acceptable time frame in my opinion, so I told her I would cancel my service if they can not at least locate my phone. They were unable to locate my phone, and claim is still has not been received.
I looked around the forums here, and low and behold a number of users are claiming they sent in perfectly working devices only to be given a $36 Gift Card because of a cracked screen. They are unable to locate the phones for tons of users, and this really worries me. She also let me know that there is no tracking number whatsoever on the package. As a consumer, I find this completely unacceptable.
Hoping they could offer further help, I went to my local Verizon store here in Battle Creek, MI. I informed the manager Cam that I was planning on returning the phone because I feel that my trade in was being mishandled and pointed him to the forums where users were complaining about the program. While talking with Cam I noticed a couple checking out the Iphones, and the Verizon rep in the store, who was a very nice gentelman was explaining the trade in program. I could not help myself from saying out loud not to trust the brown envelope that they give you since there is no tracking and I believe my phone was possibly lost or stolen and that I would not receive any credits.
Cam immediately told me to leave, threatened to call the police and told me that I was soliciting. I explained to Cam that I was here for a return, not to solicit a sale of any kind and that I too was a Verizon customer and was only sharing information on the trade in from my experience with other fellow Verizon customers. He asked me not to say it again or he would call the police, so I childishly said brown bag a few times before quietly waiting to be helped. The return was processed after this, and I argued the $35 activation fee be removed from my account and I also argued the $35 restocking fee because they did not hold up their end of the trade in deal.
I realize that I am being fairly impatient here, with it only being 2 weeks and I did overreact a little after the police were threatened. I do however lack any sympathy for Verizon not being able to process these trades in a timely manner. They knew well ahead of time that the Iphone 6 was going to cause a ton of trade ins and they could have been more readily prepared.
After I returned home, I got online and spoke to Zach from Verizon who I tried a second time to have the activation and restocking fee returned to me. He told me that it was fair charge and would not be removed so I gave in and agreed that it was my fee to pay. I want to share a few excerpts with my chat with Zach because although he is a Verizon employee, he admited to me the faults of the trade in system.
Visitor: At least just the activation should be waived, since I was paying to activate a phone I had for 2 years, not 2 weeks.
Zach: Well those fees are valid charges so they're not something I can waive. The activation fee is for new line activation and that?s waived if returned within 3 days but your paying for a line of service to be activated.... which it was. As far as the restocking fee goes that charge is to recoup some of the costs that we incur because you've returned that device. That phone can no longer be sold as new because it's been opened and used and since you returned that for a full refund of the purchase amount we end up losing money on that return so that $35 fee is assessed. None of these fees were charged in error. I'm sorry that this was the decision that you felt you had to come to especially when this would have ended up with you getting the credit for that trade in within a couple of weeks.
Zach: We could have helped you research that submission and work with the trade in center to find your device but you made the decision to go ahead and cancel service and return the phone so that limits what we could have done in that case since it's already been cancelled/returned.
Visitor: I see you are all about the money, glad to no longer be a customer then.
Visitor: You are lying on that last post Zach.
Visitor: The trade in submission is a completely seperate process than me buying the iphone and returning it.
Visitor: So you are not willing to help me, because you can't find my phone.
Zach: You're right about that process, and though I can't find your phone we can partner with the trade-in team to work out a solution.
Visitor: I am filing a complaint against Verizon with the Better Business Bureau and I will name you as one of the people who went out of their way to not help me.
Visitor: I can not believe I just read that you could have helped me, but won't since I returned the phone.
Visitor: That was flat out wrong, you deserve to be punished for that misinformation.
Zach: I'm not saying I won't help you. I'm saying that our options are now more limited because you returned that device.
Visitor: That is not an accurate statement.
Visitor: The options are exactly the same as they were.
Visitor: You can search by submission ID, phone number, and email, which provides no results.
Visitor: Your other option, calling the trade in department, is also still available.
Visitor: Those were your 2 options before and after I returned the phone, and those are still the same 2 options you have now. The fact that your company goes out of your way to argue ridiculous points makes me 100% happy I returned my device while I had a chance to.
Visitor: Now I want my phone back.
Visitor: The iphone 5 that is.
Zach: Well, not exactly. Your trade-in would have been worth $200 with a iPhone 6 purchase, however since that phone has been returned and service has been cancelled then the trade in value may be less. Have you contacted the trade in center at all about the device you shipped to them?
Visitor: No that should be your job, I'm right here on the website that had me use the cheap brown evnvelope in the first place.
Visitor: if you go check the forums on verizon
Visitor: people are straight up trashing the trade in system
Zach: In my experience it takes about 3-4 weeks. 6 tops
Visitor: $36 for broken devices given out to people that sent in working phones
Visitor: other phones never being received
Visitor: it's all over the verizon forums
Visitor: did this worry me? yes
Visitor: and did it have an affect on me returning the phone? absolutely
Visitor: and the reason is that not ONE verizon rep replied with a solution, 1 guy was credited the $200 and they still claim they never got his phone
Visitor: the rest of the people are out of luck, and they will not help them
Visitor: this should be reported to the FCC too
Zach: Can I offer you a personal suggestion?
Visitor: i'm going to talk to a lot of people tomorrow
Zach: Not necessarily the VZW suggestion but from one person to another?
Visitor: sure
Zach: Call the 877-247-3846 number (the trade in program support center) and ask to speak to a manager and escalate the issue through them. Have them give you a timeline on when to expect an answer. If that timeline is not met, then escalate again. I've had to do this, I don't tell a lot of customers that because it doesn't look good but I think it's important in this conversation that you know that I have been through the exact same situation.
Visitor: Alright thank you Zach
Zach: And I was able to get it resolved after about a month from the time I sent it in but it took me having to follow up. I hate that you may have to do the same thing and I hope you have an easier experience than I did... my situation was almost two years ago so I expect that to be better and I hope it is for you
Visitor: I do appreciate the help you've given. Unfortunately I'm out a $35 activation, a $35 restocking fee and a $100 ETF from sprint. It's too little too late, I guess I can pay my wifes bill with the gift card since I no longer have a cell phone.
Zach: You're very welcome, I did add the 1GB of free data and the 50% off your $40 smartphone charge which will be reflected on your bill moving forward as my way of saying sorry for the mess and I know it doesn't fix everything but I hope it at least helps in letting you know that I do care about your experience.
Visitor: I really screwed myself for work, and talking to my family and everhthing. Lost my phone number that I had for the last 8 years.
Zach: Well, I wouldn't give up on the trade in just yet. and that 50% off saves you $240 over the next year. So it's every little bit that I could do.
Zach: Well.... here's this....
Visitor: It doesn't matter, my cell phone number that I had for almost a decade is out in the wild now. It's quite depressing thinking about everything honestly.
Zach: We can reactivate that line of service that you just cancelled
Zach: was that the number you're worried about?
Zach: the 419 number?
Visitor: yeah
Zach: What if we reactivate that and then get you a phone ordered from our system?
And then it hit me, even Verizon admits the faults with the system trade in system. I wish I would have been more patient and I wish I never returned the phone, and I almost wanted to say yes to Zach activating me a new phone. I overreacted in this situation, but I'm just so stubborn sometimes I wouldn't back down. I felt like threatening Verizon with canceling was going to get me farther with figuring out my trade in credit, and at the end of the day it only cost me more money.
So now I'm out of:
$78 Last month bill to Sprint ( Only used 1 week of this month, but they will not prorate since I was under contract )
$100 Early Termination Fee to Sprint
$35 Activation Fee from Verizon
$35 Restocking Fee from Verizon
Out a Total of $248, have no phone at the moment and my Sprint Iphone 5 that I sent in has still supposedly just vanished into thin air. I'm mad at myself for trying to stand up as a consumer and say no, because at the end of the day I was happy with my device. I guess I'm going to go without a phone for awhile and think about my poor choices in this whole situation, if I could go back in time I would have just waited and kept the phone. Hopefully this helps someone else out because I spent a lot of hard earned money and time on this whole ordeal.

They do not know where your phone is yet because it has not had enough time to go through the process yet. I also started to worry when two weeks had passed and my iPhone 5S was still showing not received on the status website. That's when I joined this forum to see if anyone else was having the same problem. What I found out was that some people had been given reduced value for their trade in, but I also found posts from people like myself that were worried that their phone was lost and then came back and posted a week or two later that they had received their gift card.
I decided to chill and give it some time and about a week later my gift card arrived. If it had been for less than the promised amount I would no doubt still be upset and posting about it like the many posts I still see on here on a regular basis.
This is no doubt a popular program for Verizon. I would imagine there have been thousands of phones traded in. There are going to be at least some screw ups in the process. There is no point in getting ahead of yourself and assuming your case will be one of the screw ups unless it already is. Verizon has been consistently posting that it could take 4-6 weeks for processing. You will at some point likely hear the status on your traded-in phone. Patience would not hurt in this case.

New PC arrives tomorrow.....what do I need to do?

I hope you guys might be able to help an ipod novice!
We currently have 3 ipod nanos which we synch using a PC that is about to become obsolete (ie. tomorrow!) We have made some purchases from the istore and have added a large number of our own CDs to itunes. Obviously we want all of these to be transferred to our new PC. Simple question....if we plug in our ipods into the new PC having downloaded itunes, will there be a synch from ipod to itunes? or will the stuff already on the ipod be deleted? I am in the process of backing up stuff that we have bought from istore, but to do this with everything else would take hours. Do I need to do this?
Hope you can help!?!

If the iPods are set to sync automatically you'll get a message when you connect each one that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod.
Alternatively, before connecting an iPod open iTunes first and go to Edit>Preferences>Devices and check the box "Disable automatic syncing for iPhones and iPods" and choose Ok. Don't sync the iPods until you have transferred your iTunes library to the new computer.

Cancelling tomorrow

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