Cancelling Verizon contract, bill credit?

I'm cancelling my service with Verizon to pick up a couple iphones for my wife and myself. I was wondering if there was anyway that ATT would credit my account for bringing my business to them from Verizon? I know it's not pretty likely, but I'm trying to justify this purchase to myself (and probably my wife too!)

Understand about potential abuse with this, but my company with 20-30 phones currently under contract with Verizon, approached AT&T and Sprint about making a switch. Sprint was willing to take care of any and all cancellation fees charged by Verizon but the AT&T rep said not a chance.
Our long distance service is currently with AT&T and we also have internet access through Verizon for some of our laptops - via their cellular network.
We didn't want to go Sprint so now we are working with Verizon to maximize our monthly expenditures which may include AT&T losing our long distance service.
This isn't a huge potential account for AT&T to lose, but not bad. Too bad there was no consideration to take care of even a portion of any cancellation fees. I wanted to eliminate carrying two phones - my iPhone has better reception overall than Verizon at the places I frequent most.

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Was told to cancel my contract by a Verizon supervisor

A few months ago I went into a Verizon store by myself in Monroe NY to get more data for my phone. I'm not that fluent in English and the supervisor there, Kevin, helped me out. At first he was really nice and told me since I had 2 phone lines I was able to get a Verizon jet pack for free with a 2 year contract. I didn't really understand what he was trying to give me but he said trust me, you'll like this. Even telling me that it's "only $20 a month with extra data" . At the time it sounded good, I had 2 GB n added 2 more and extra data for $20 was great. But I didn't know how to use it since he didn't explain the steps to me, he only wrote the code down for me and that was it. So I decided to go back a few days later and return it, but he told me that my trial date was over and if I wanted to return it, I had to pay $165. I asked him "how is it over, it's not need 2 weeks" he then asked for my reseat and I told him he never gave me one, he then told me I can't help you then, have a good day, so I felt like I had no choice but to keep it. Then all of a sudden on sept. 12 I got a text message from Verizon saying that I'm about 50 percent up to my data and if I don't change it I'll get charge extra. So I called Verizon and added 4 more GB thinking that it's ok now. But then today sept. 18 I get another text message from Verizon again saying I'm 90 percent up to my data. That's a total of 8 GB and it's saying that I used 4 GB in 6 days? How is that possible if I had extra data on my jet pack? I didn't get it so I called Verizon again. After being on hold and waiting and getting switched around a couple of times I was finally being helped. I was then told that the jet pack I was using wasn't a extra data device but a hotspot device and I'm just using my own data. Why wasn't I told this when I first signed the contract for it? Why wasn't I told this when I called to get more data 6 days later? The Verizon employee on the phone, whose name is Robert, didn't really have any answers for me, he kept replying umm... And telling me that I needed to buy more data. I told him that Kevin told me that the jet pack I got has data already, so I didn't understand why I had to buy more. Then after an hour and some mins with him only, I loss time of how long I was on the phone total with Verizon, he was able to give me 4 GB and credit me $20 for the 4 GB. But what about the jet pack? I found out that it too uses my shared data. He told me there's nothing he can do about it and to take it up with Kevin the supervisor who sold me the jet pack. So I did, I went back to the store with my daughter and she talked to him for me (she is also typing this for me, again since I'm not fluent in English) and then he changed he's whole story around saying that he explained everything to me, and told me how to set it up and how it works. He lied about everything, I told him if he was telling the truth then I never would have got the jet pack. I feel like I'm throwing money away because I don't need a hotspot device, I needed a data device. He then told me that I only have 2 choices I can have extra data for $50 on the jet pack for 5 GB. I told him no I don't need that I have 12 GB now, so then he said ok cancel your contract if u don't want it. I looked at him to see if he was joking and he wasn't. He really did just tell me to cancel my contract, and there's nothing he can do for me. Even though he lied to me, and told me that the device was something that it wasn't. When I got home, I again tried to talk to Verizon. I was on hold, then talked to somebody that still didn't help me but tried every way to get me to spend more money. He even told me I can try to pawn it or sell it on Craig's list to get money for it so I can cancel my contract n pay for it. Soo... Again I spoke to 2 employees on the and a supervisor in person just today. And nobody was trying to help me even thou I was tricked n lied to into signing a 2 yr contract and on top of that I kept getting a cancel your contract as a answer. I can't believe Verizon has their employees or even allowing their employees to give that as an answer. I feel like Verizon just don't care once they have u trapped. I have tried calling many times, with not reply or help. Why should I stay with Verizon when their trying to kick me away?

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For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you
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How can I cancel my contract with Verizon without any fees because Verizon has failed to provide me with a workable phone for over 2 months despite many hours talking to tech support and several replacement phones, batteries, power cord, and sim card etc

How can I contact a representative of Verizon to help me cancel my contract so I can switch carriers to get a phone that is reliable and a Co. that supports its products? Verizon seems to have many blocking scripts or dead ends when trying tio contact someone who can help the customer. How can I get around the blocks and get to someone who can directly answer my questions? I have one of those "hot" phones that were recently seen on the news, yet no one seems to be able to help me resolve the issue. I have no idea where this comment goes, or who reads it?
Jim R

The phone is your responsibility, if it's before the 1 year warranty you can get defects fixed by the Manufacturer of the phone. If you want to leave pay your termination fee, or find a carrier who claims they will do it but don't really expect it to happen either.

How to add a verizon gift card/credit to automatic bill payment

How do you add a verizon gift card/credit to automatic bill payment?

I think you can just go online and pay your bill with the gift card/credit card prior to your due date or the date the automatic payment comes out. The remaining balance, if any, will then be taken out for the automatic payment.

I would like to settle my bill after I cancelled the contract. How may I do so?

I would like to settle my bill after I cancelled the contract. How may I do so?

Once the billing cycle ends, a final bill will be mailed (snail mail) to the address of record on the account. Pay that, and you are done.

How long before Verizon customers can't cancel their contracts?

If I had known that a full quarter of my bill would be taxes I would have never signed up. How long before we can no longer cancel our contract?

To cancel without penalty you have 14 days from purchase or whatever you did to get in contract.
After that you can still get out of it but will owe the early termination fee.
It's possible that your activation fee is in that dollar amount. What plan are you on? What's the amount of the plan and the total taxes?

Verizon is billing me for data I simply DID NOT USE - huge unexplainable usage every 6 hours - and no one can explain it

My wife and I both had iphone 4S' on verizon for years with no issues. My wife recently upgraded to an Iphone 5c and ever since her data usage has gone through the roof. After talking wtih Apple and Verizon countless times and getting no answers, im reaching out to the community.
The issue is very VERY obvious in that our detail usage breakdown shows my wife being charged for some data usage every 6 hours for stuff she never did. And, to make matters worse, my wife is home most of the time connected to wifi!   I don't know what it is, but something, somewhere, which on one can explain, is generating huge amounts of data usage on my wife's iphone 5c ( my phone is fine ). I will attach a sample picture below which shows just one or two days of this, but this happens every dingle day.
I want to upgrade my phone and actually get a third line, but im scared to hit this issue on two more phones. I dont know whats going on here and why no one can give me a straight answer. As far as im concerned verizon is scamming us by injecting this usage and hitting people with overages.
Some points:
     - random usage on a clear 6 hour cycle
     - some of the usage is clearly in the middle of the night when we're asleep
     - MOST of the usage is when the phone is home connected to wifi
     - we have turned off background refresh
     - we reset cell data usage in settings and viewed it the next day, it did NOT show the usage verizon is charging me for
I've seen other posts here and on apple discussion forums with other people having the same exact issue! I want ANSWERS or im going to have to cancel my contract and move to AT&T, which I would really hate to do because other than this verizon has been great! I've also seen some people mention that verizon polls for usage data every 6 hours, can there be some bug there that is making it use WAAAY more data than needed? ( perhaps an intentional revenue generating bug...??? )
Please HELP!
Thanks
- Rob
USAGE:

Hi .... I to have ridiculous charges...I went into verizon tonight and talked to a manager about my data usage which is **...I just got the iphone 5c on Saturday......I showed him how the phone says I used data while wifi and cellular data was TURNED OFF.....we reset my data to 0 and he watched me turn on cellular data and I went into my APPADVISOR app ....it is a clean app which uses minimal data compared to the internet...I was in the app 10 seconds and I got out quick and made sure the app was no longer running in the background.....we watched me get charged for 6mb of data in 10 seconds which was not only in my settings , but reflected real time in my verizon app that checks my data usage which is what my billing is based on
...I have unlimited talk, text with my 4gig of data sharing I have with my wife that we pay 70 bucks per phone a month........he then watched me text my brother on iMessage and get charged 16kb....I message should be free of data....we then went to ESPN for another counted 10 seconds and I got charged 4.8 MB.....the manager was dumbfounded by me showing this to him in real time......he stated the following which I hope is not a lie:
APPLE AND VERIZON ARE AWARE AND BEING FLOODED WITH DATA USAGE ISSUES WHICH SEEM TO BE REFLECTING SPIKED DATA CHARGES FOR THE IPHONE 5c and 5s ONLY.......APPLE IS COMING OUT WITH IOS 7.0.5 in the next week to fix these issues.....he gave me his card and he took my information and said if in this billing cycle I go over 4 gig of data, he will eat the overage fee.....we shall see what all transpires in the coming weeks but there is something jacked on apples or Verizon's end with the 5c and 5s phones...

Verizon employees admit their error--then Verizon decimates my credit history, and my life

Hurricane Sandy knocked out Time Warner's high-speed cable internet service in my NYC neighborhood for a few days. I would later learn that Verizon FIOS and DSL were both disputed in other neighborhoods, but in the immediate post-Sandy confusion, Verizon sales staff targeted non-Verizon customers in areas where Sandy had disrupted cable internet but not Verizon service. My contact with the outside world having been just restored, Verizon offered me the "deal I couldn't refuse": Just "try" Verizon high-speed DSL for 30 days. "No obligation. If you don't like it, simply cancel within 30 days, and you'll owe nothing," So I figured, Heck, why not, I'll take the "free" trial.
I quickly learned that Verizon DSL service is worth about as much as Verizon had said I'd have to pay. (Nothing.) In the third week of experimenting with Verizon's shockingly slow, unreliable service , I sent Verizon written notice of cancellation, via my online account page on Verizon's own site, well within the 30-day deadline, stating clearly that I wished to cancel within the 30-day trial period, and that I found the service almost worthless. Verizon ignored me, and in subsequent months sent me bills for increasing hundreds of dollars. I responded with increasingly strident ALL CAPS messages demanding Verizon honor its 30-day "no-risk" trial offer, within which time I'd canceled. Verizon continued to ignore me, sent increasingly threatening notices for ever larger amounts "threatening" to cut off the so-called "service" that I'd long since stopped using, finally did cut off service, and then sent me notices claiming I owed nearly $400.
I called and spoke with two Verizon representatives, the second of whom acknowledged a mistake on Verizon's part. She promised to have the matter resolved.
I then heard nothing for nearly a month, at which point Verizon or the entity to which it "sells" its "bad accounts" reported to all three credit bureaus that I'd defaulted on my account (the existence of which it was also reporting for the first time to the three credit bureaus). Amount claimed due: $150. My credit rating, which I'd be carefully protecting and improving upon as I'm of trying to refinance a mortgage, dropped to its lowest level ever. The banks that service my credit cards consequently slashed my credit lines, increasing my debt to equity ratio, and further decimating my credit rating.
At this point, even if Verizon corrects its false report that set off the falling dominoe effect in my credit reports, at best it would take months if not years to repair the damage Verizon caused my credit history through a fraudulent report. More likely, the damage is beyond repair. I cannot refinance my mortgage, and I am stuck with a 30-year interest rate on which I'll pay many tens of thousands of dollars extra over the next several decades thanks to Verizon's lies, deceptions and violations of my legal rights and fundamental normal of human decency.
As if all that isn't bad enough, Verizon's 3rd-party bill collector never ceases calling me, 8 a.m.. to 8 p.m.. I'm just one person, and I never wanted any business relationship with Verizon at all. Yet this corporate monstrosity and its vultures mercilessly, endlessly trample over my life. "Just pay the 150 bucks and be done with it," you say? Of course I'd pay {please keep your posts courteous} their unlawful ransom, but even if that finally made them go away, it wouldn't repair what they've done to me.

Hi VerizonViolated,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

$150 Bill Credit

My husband and I switched to Verizon from AT&Ton January 9 and we were told in the retail store that we would receive our $150 bill credit per line by the 2-3 billing cycle. The 3rd billing cycle has already ended and the new bill has posted to the account and once again no bill credit. When we switched we were on the 15GB plan and only paying $150 per month and ever since switching to Verizon our bill has been $230+ each month. Had I known my bill would have been this high every month for the same plan I would have never switched providers. This is absurd. Not very happy at this time with the quality and the fact that I was told the my credit would be applied on 04/10 and has not as well as that my bill would only be $10 more per month because we got a tablet not $80+ each month.

As for the port in credit I would call Verizon and see what they have to say, seems like in some cases if you didn't Edge instead of contract you have to convince Verizon to honor it. As for my credit it was applied 35 days after I got my phone.
Phone Number 800-922-0204Press #, then 6, then 0 when it asks for your number. EXISTING CUSTOMERS press 4, then say "Customer Service" then wait and enter last four of social security number.
Curious what plan did you sign up with and did you do contract or edge and which devices?
Depending on which data plan and how you got your devices $230 sounds high or correct.
Assuming january-ish pricing
Contract: 4gb $70 + $40 + $40 + $10 = $160
Contract: 10gb $80 + $40 line access + $40 line access + $10 line access = $170 + taxes/fees
Contract: 20gb $150 + $40 + $40 + $10 = $240 + taxes/fees
Edge: 4gb $70 + $25 + $25 + $10 + monthly phone payment/24 + monthly phone payment/24 = $180 (assuming $25/month per phone)
Edge: 10gb $80 + $15 + $15 + $10 + = $170 (same assumption)
Edge: 20gb $150 + $15 + $15 + $10 + monthly + monthly = $240 (same assumption)
The difference with Edge however is that you wouldn't pay activation nor anything upfront except tax.

Is it possible to return my iphone 4 and cancel my contract?

I have an iphone 3GS and I canceled my AT&T contract like 8 months ago, but I decided to get services again.. so I was too dumb and chose to buy an iphone 4 and had to do the contract thing... I could just get the service for my iphone 3GS with no contract.. I want to do that. I bought it today.. so is it possible to return it and cancel my contract and just get the AT&T service for my iphone 3GS? He didn't give me any receipt for it.. >_<;;

I find it hard to believe you weren't provided a receipt.
You can return an iPhone for payment credit within 30 days of the purchase date less a 10% restocking fee and cancel the associated AT&T contract within the same 30 days.
You must return the iPhone and all package contents undamaged in any way to the store where it was purchased.

Executive Escalation - Verizon and Midland Credit Managment

Verizon and Midland Credit Management (Encore Capital Group),
I'm writing this blog as I need to find resolution to an issue that is affecting my wife and she is very frustrated and upset. Please understand we are in the process of refinancing our house and this negative credit score is affecting our ability to refinance our house and I cannot continue to have this undo stress placed upon her.
We've followed the path of contacting both parties (Verizon and MCM) on several occasions with no resolution in what seems to be a very simple account to correct, I run some of the largest BPO call centers in the world so I understand in great detail how customer escalations are handled and when both companies are not talking with one another to resolve issues such as this the outcome is unfortunately what my wife and I are dealing with.
Summarizing, my wife previously worked for Qwest in their corporate office (now Centurylink) in Denver. She had a cell phone through them (303) 517-XXXX, that phone number and account was closed out. We found out when refinancing our home loan recently that their was a outstanding balance from Verizon that was affecting our her credit score. She has perfect credit above 800 and we were confused as to what this was. We found out that an account had been opened up under her name with two phone numbers with the address of the account at the Qwest corporate office (not our home address).
VZW usuage and bill was coming from two other numbers that we are not familiar with account 4713XXXXX - (303) 507-XXXX and (303) 437-XXXX. They referred to them as a Level 1 and a Level 2 (sub accounts) - neither company could tell me which was the level 1 and which was the level 2. Again, they couldn't give us numbers because the numbers had been erased. Below are the details:
VZW sent me to collection for a $395. The collection company (MCM) has limited information - only the last bill. And VZW has information, but can't see the numbers, only that the accounts were being used and paid for (PLEASE TAKE NOTE AS WELL MY WIFE AND I HAD MOVED TO AFRICA WHEN THESE NUMBERS AND CHARGES WERE HAPPENING). The numbers that are associated with the collection are: 303.437.XXXX and303.507.XXXX and had a billing address of 1801 California St. and being paid for pretty regularly. (NOTE THIS IS THE KEY PIECE, THE ACCOUNT ASSOCIATED WITH THESE NUMBERS WAS BEING PAID. IF YOU DETERMINE WHO WAS MAKING THE PAYMENTS THAT IS WHO THE ACCOUNT BELONGS TO-VERY SIMPLE RESOLUTION).
These numbers were set up August 25, 2008 - account 47132XXXX (303) 507-XXXX and (303) 437-XXXX. Below is the information that was relayed to us with payments made on the account. AGAIN - IF YOU DETERMINE WHO WAS MAKING THE PAYMENTS THAT IS WHO THE ACCOUNT BELONGS TO. We told that several times to many departments within Verizon and MCM.
September 2008 - no payment
October 2008 - payment made $228
November 2008 - payment made $353.23
December 2008 - no payment
January 2009 - payment $267.34
Feb 2009 - Nov. 2009 - consistent payments made $120.14
Dec 2009 - no payment
Jan. 2010 - April 2010 - no payment
April 2010 - VZW stops service
Simply what we believed happened is either someone at Qwest (now centurylink) accidentally set this up under her name or someone fraudulently set this up under her name. To me it doesn't make sense given the high dollar amounts they were paying consistently on the account that it was fraudulently set up.
Your companies are unfortunately putting me in a very undesirable position given the exposure I've had to how customers can use various media and social channels to bring to light issues such as this - especially given the things this is not allowing us to do with our house refinance and the stress it is putting on my wife. I'm demanding that this account be extensively researched and then deleted from all credit reporting agencies. My request is very simple, please assign someone from each company to look - and work together - into this extensively and resolve this issue.
If I do not hear from you and significant progress is made by Friday September 28th I will proceed with ensuring that is resolved through the appropriate channels as we feel we are being held hostage by this issue.

Good evening,
I am truly sorry for the difficulties this has caused you and your family as well as my sincerest apologies for my delayed response due to our volume. As Jim mentioned this forum is mainly driven by Customer to Customer assistance, but I definitely want to help ensure I get you in the right direction.
As this account has been sent to a collections agency I would strongly recommend contacting our Recovery Department at 800-852-1922. They're available Monday through Friday 8:00am - 5:00pm.
Thank you,
MelissaM_VZW
Follow us on Twitter @vzwsupport

Cancelling Verizon services....

I just got off the phone with Verizon customer service after I learned that my bundle price that I am paying $124.99 for has been reduced by $20 per month. I am a loyal customer of 6 years and they won't give me a discount because I already received one over a year ago. They actually told me to call back in a couple months to see if I can get a discount. I would rather switch to a competitor's bundle package out of principle as I disagree with this type of business practice.
Verizon you really need to get in sync with your loyal customers because you are losing one as soon as TimeWarner can setup an install at my house! You would rather lose $160+ a month from me rather than giving me a discount...that is not smart business.
Your customer service made it very aware that I was under contract for 2 months still and if I wanted to cancel I would have to pay a $60 cancellation fee. That is just fine with me because TW is offering a $200 gift card for switching.

somegirl wrote:
gunnynewc wrote:
I have a Verizon e-mail account, currently I am not using it as a primary account,
but would like to...
I would like a differerent e-mail address and it is not available... Also, NOT IN USE...
It's an address I used 5,6,7, years ago, before cancelling Verizon services for
poor customer services... So now I have returned with dsl and would like my old
address back... Question is, for how many decades will Verizon block this address
that is not in use ??? (old & desirable address was {edited for privacy}
As long as the old account was in your name, you should be able to have Tech Support "repoint" it for you. It essentially takes the username from your old account and sticks it on the new one.
If that doesn't work, you *may* be able to escalate a ticket to have it released for re-use. Usernames and aliases are only supposed to be locked for 180 days (~6 months) after deletion. If it hasn't released already, there may be something systematic causing the problem.
There are options for contacting Verizon's Tech Support on their Contact Us page. I've had good experiences with the chat support, but if you prefer an actual voice 1-800-VERIZON should get you where you need to go.
Good advice!

Block cancelling the cleared billing documents

Hi Friends,
Currently system is allowing to cancel the cleared billing document and business does want to do that, for example when F2 billing type document is cancelled then it is generating S1 type cancelled document.
I think I can prevent this by config ( in VOFA for billing type F2 under section cancellation>Copying requirements> assign 29.
And I need to do it for all billing types,
Now my queries are:
Do I need to do any config for cancelled billing type (S1) as well ?
Is there complication for doing that?
Whether I would be able to cancel the uncleared billing document in this way?
Or just I can proceed what I mentioned above.
Regards
Ashu

So I do need to assign 29 in only billing document type F2;
is there any change required for cancelled billing document type (S1)?
Yes only in F2. Not in S1.
So if accounting document of billing type is showing as
cleared then only system will not allow to cancel it.
Will it allow to cancel the billing document if accounting
document ( of type F2) is showing as not cleared?
Yes that will allow you to do so.
Say, due some price change, you want to cancel an invoice with cleared accounting doc and you are using 29 in routine. Then in that case take use of Invoice correction request / credit memo request / debit memo request based on your business requirement.
Thanks & Regards
JP

Value Contracts for Credit note

Dear Friends,
Can we create Value contracts for Credit note processing?
Please refer to the below scenario:
I have certain budget that needs to be distributed to some of the customers depending upon the claims (Credit Notes).
This budget is included in Value contract and values are released through orders (Credit note order). I specify total budget in Target Value of Value contract and as and when the credit note is created, the value of credit note is updated in Released Value.
But when I create credit note, order value is being captured in Negative in released value of Contract document.
If total target value is utilized, I need to restrict the user to create more credit note orders with reference to Value contract.
Can anyone please help with the scenario.
Regards,
Praveen.

Dear Sri,
These are the steps to to configure the output type for credit note.
SPRO>IMG>Sales and Distribution>Basic Functions>Output Control>Output Determination>Output Determination Using the Condition Technique-->Maintain Output Determination for Billing Documents
-->Maintain Condition Tables
-->Maintain Output Types
-->Maintain Access Sequences
-->Assign Output Types To Partner Functions
-->Maintain Output Determination Procedure
-->Assign Output Determination Procedures
Here you just copy the standard output type RD00 then rename it according to you, then assign the Z form for that output type.
Maintain condition record through VV31 transaction with your credit note document type.
I hope this will help you,
Regards,
Murali.

Bill Credit Not Applied

I have not received my bill credit of $150 per line as agreed to when I signed up 3 months ago. I was told I would receive credit on the 2nd or 3rd bill.

I have the same issue. I was quoted one thing and then charged $100 more. I have called a dozen times to get it corrected. i get told it is corrected and then I get my bill and see that it is not. I'm so over Verizon. I'm calling one more time to get it fixed. If it isn't I'm changing providers because this is the most ridiculous thing I've experienced.

Cancelling Verizon contract, bill credit?

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