Cannot connect to web auth login page

Controller is vWLC 7.4, AP is 2600. Browser gets successfully redirected to 1.1.1.1, so DNS appears to work. However 1.1.1.1 does not respond. Wireshark in the client shows SYN frames but no response. I tried various debugs but nothing is shown on the WLC when the client attempts to reach the login page. 1.1.1.1 is not used in the local network and ends up at the default route. WLAN operates in central mode.
The browser works when web auth is disabled, but when enabled in either "authentication" or "passthrough" mode any attempts gets redirected to 1.1.1.1 and times out at that point. Telnet to 1.1.1.1:443 failed also.
Same on two different clients using different OS versions.

I've tested it in two very different production VLANs having different DHCP servers. Any client connected to those VLANs, whether by Wifi or Ethernet, gets an IP address and can work normally. The Wifi client also works fine when L3 web policy is disabled. A client connected via AP successfully gets an IP address in any case. DNS resolution has been verified and the redirection to 1.1.1.1 also works. It's just the connection to 1.1.1.1 which fails, everything else up to this point appears to work.
BTW: Is there a way to test the availability of the authentication web server on the WLC, locally? I can ping 1.1.1.1 successfully, but this only verifies the interface, not the web server. Normally I'd try a telnet to 1.1.1.1:443, but did not find anything similar on the WLC.

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C310 place to set DNS address(es)? Can print wireless but cannot connect to web services.

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Hi,
Open your browser and type in the ip adress of your printer. This will bring you to an internal page of the aio. On the networking tab you shouild be able to set your dns.
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HP Color Laserjet PRO MFP M177FW Cannot connect to web services

I bought a HP Color Laserjet PRO MFP M177FW today and I set up it. It can print and scan over wireless network. However, It cannot connect to web services correctly. I set the DNS numbers with google DNS addresses. I changed its IP address with manually. The IP address is unique. Normally It doesn't enable/remove webservices. But when I restart it, it can do for few minutes. It can take an e-mail address but It doesn't print any information sheet. When I try to print a sheet It says "Connection Problem" at first few minutes and later it says "Connecting"and it waits, there is no error message. What am I suppossed to do? Please help me.
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Hello rasitbolukcu,
Welcome to the HP Support forums. I understand that you are having difficulties enabling the web services for your Laserjet Pro MFP M177fw printer.
I appreciate all the information you gave me, it makes it much easier to assist you with the troubleshooting. I have included the Getting the Latest Firmware and Product Updates document. It will walk you through ensuring the printer has the latest firmware. Once you have updated the printer, please try to enable the web services again.
Regards,
Happytohelp01
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Laserjet Color MFP M276nw Cannot connect to Web Services, tried every suggestion on forum

I've tried every suggestion possible on the forum. I opened up all ports suggested by HP support on my Belkin wireless N600 router. Changed DMZ to IP address on printer. We even directly wired ethernet to printer, still cannot connect to Web Services. Now I have to wait till April 4 for a engineer to call me back. Everything else is working fine. I can print wirelessly from my laptop & smartphone. Just cannot access Web Services, oh & firmware is up to date on printer & router. We changed DNS settings to 8.8.8.8 & 8.8.4.4.
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It sounds like you have done everything to connect the web services. Web services will not connect if you are on a guest network but if you are connected via ethernet it should be on the right band. What is the printer's IP address? Sometimes it can be too high. Is this for a company that has a proxy on the network? How far away is the printer from the router? Are there any metal shelves, wireless devices or anything else near the printer or between the printer and the router? Check that the router is on Channel 11.
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WLC 5508 Web Auth Splash Page: Is it possible to place a download?

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Hi Nancy,
I'm sorry to hear that you are having problems with your print apps not printing as scheduled.
To better assist you, would you please provide some further information:
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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Custom Web Auth Splash Pages

I've seen it menitoned in a few places that there are sample web auth splash pages located on the WLC that can be uploaded and modified. I've also hear that there are some sample pages on Cisco's website, but I am unable to find them in either location. How do I access these sample pages?

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WRT54G V8 Can't connect to web based setup page?

Earlier I reset my router and was able to use 192.168.1.1 to visit the web based setup page while trying to re-establish a home network now that I have a new computer using Windows 7 which can not use the easylink advisor. I was able to get on the page to update my SSID and WEP key. But when my wireless devices were still having problems connecting to the internet I tried to go back to the page and found that I can't get it to connect, though my desktop is able to connect to other internet sites just fine.
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Message Edited by TaiShan on 01-03-2010 07:06 PM
Solved!
Go to Solution.

Wireless connections to 192.168.1.1 often fail. When accessing the router setup pages, always use a computer that is wired to the WRT54G.
If the above does not solve your problem, then here are my other tips for viewing the router setup pages:
You do not need an Internet connection. The router's "web pages" are built into the router.
Use Internet Explorer, it usually works.
JavaScript must be enabled.
Use a computer that is wired to the router.
In the non-working computer, temporarily turn off your software firewall.
Point your browser to 192.168.1.1 , then login to your router. Your user name should be left blank. Your password is "admin" (with no quotes), unless you changed it.
If you are using Zone Alarm, right click on the ZA icon in the system tray (lower right corner of screen) and then click "Shutdown ZoneAlarm", and see if this fixes your problem. If this does not work, try the following with Zone Alarm: Open the ZAISS control center, go to Privacy, then temporarily turn off Ad Blocking and Cookie Control, and see if that fixes your problem.
Some Zone Alarm users have reported that adding 192.168.1.1 to their list of "trusted" addresses fixed the problem. This trick might also work with other firewalls.
If you are using Noton Internet Security with the Add-on Pack, be sure to turn off the Pop-up Blocker, and the Ad blocker. Some users have reported that they needed to uninstall the entire Norton Add-on Pack.
If you cannot get anything at 192.168.1.1 then perhaps this is not your router's address. Go to "Start" > All Programs > Accessories > Command Prompt.
A black DOS box will appear. Type in "ipconfig" (with no quotes), then hit the Enter key. Look at the "Default Gateway". Is it 192.168.1.1 ? Point your browser to the "Default Gateway", then login to your router.
If the above fails, disconnect your modem from the router, and try again. If this corrects your problem, then most likely you have a "modem-router" rather than an ordinary modem. Report back with this problem, and also state the make and exact model number of your modem (not the router).
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Message Edited by toomanydonuts on 01-03-2010 10:54 PM

Web-Auth Admin Page not loading

I have a WLC 2504 Controller which is set up for guest wireless using the Web-Auth feature / Lobby Ambassador.
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#CLI-3-LOGIN_FAILED: cliutil.c:632 Login failed. User:lobby-admin, Service type:11. unknown service type.
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Which authentication protocol do you want use and does the request from the WLC hit the correct policy on the authentication server?
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HP 7510 says it cannot connect to web services.

My HP7510, having been able to cannoect to Web Services now says that it cannot, so it cannot update (I don't know if it needs to) and asks me to check that it is connected to the the network and the Internet. It is. I have resorted to a fixed IP address because a automatic one caused problems with different computers. There are other people with this problem in the HP community but the answers they have found do not work in this case and seem barmily random. What is the cause of this problem? How can a machine on a wioreless network on which every other device connect to the Internet have difficulty connecting to the Internet unelss it is broken?

The steps below typically resolve the issue you’re experiencing:
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1. Press the wireless icon at the top of the printer's screen and note the IP address.
2. Enter the IP address into the address bar of a web browser on a computer and press enter or click the browser's go button.
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4. Click on Networking on the left.
5. Select Proxy Settings.
Note: If you are prompted for a redirect, select OK. If you receive a certificate warning, select the option that lets you continue anyway.
If you receive a Internal System Error, refresh the page until it loads the proxy settings.
6. Verify that all fields are blank. If they are not, clear them and make sure the Proxy Server requires authentication is unchecked and click apply. You should get a success message.
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8. Leave the IP Address Configuration as Automatic IP.
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12. Power off the printer for 30 seconds and then turn it back on to force the new settings to take effect.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Cannot connect to web services HP 7525 printer

It used to work fine. Now I jsut get the message "unable to connect to web services......" I've chcked and the printer is connected to wifi. I tried the solution posted " put IP address in a browser etc...... but when I do that in Exploer all I get is jiberish, no web page with the network buttons.

Hello @JACKUSHNER,
Welcome to the HP Forums!
I understand you're receiving a message stating "unable to connect to web services" using the Photosmart 7520. I will do my best to assist you! I would start off by following this entire HP document on A Network Connected Printer Cannot Access Print Apps, Web Services, or ePrint.
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Cannot connect to Web Service to change IP address

Already said, I have a LaserJet Professional P1606dn printer, had it for a while now. Someone sent a print job to it, nothing out of the ordinary, and all of a sudden, it printed that print job over and over. I checked in the print queue, nothing was there (not even on the server where the printer is stored). We save the printer settings and the driver on the print server and install it on machines through the server. We turned it off and waited a few minutes, then plugged it back in. It was okay until someone else sent a different print job. Started spitting out the print job from before (then one printing over and over). I did a factory reset on the printer. Needless to say, it changed the IP address (but did not change it to 192.168.x.x). It kept our domain's IP but the last number in the IP address changed. I figured the IP address would change and I was okay with that. Here's the problem: I printed a Configuration page with no issue and it gave me the IP address. However, when I try to log on to the printer via the Web Service (putting the IP address in a web browser), the page times out and says it can't be displayed. All I need to do is go in and change the IP address to a static IP address (back to the original IP address). Under "Network Information," the status says "An unknown error has occurr" but the rest of the sentence/error is cut off. I'm not sure if it gives an error code or just stops with "occurred" or what. And unfortunately, the printer does not have a display screen so the only way I can change it is through the Web Services via a web browser. I've tried Google Chrome (my default browser) and Internet Explorer. Both browsers timed out and said that the page couldn't be displayed.

Could be your network. What I would do is connect the printer directly to a computer using a crossover cable. I would recheck the ip address on the printer and make sure the computer has an address with the first 3 sets of number the same and the last digit on the computer 1 off from the one on the printer. Then use the web browser on the computer to see if you can attach to the printer. If you can you can then change the ip address to what you want. Keep in mind most times when you have the issue you are having the issue is the driver and the computer sending the print job. In other words the q may be empty but the printjob file in the windows subdirectory has not cleared. Sometimes you have to go in and physically delete the printer. It could be on the server, but sometimes it is on the local machine.

Cannot Access IP Web Browser Configuration Page OfficeJet 8600 Plus

Win 7 64-bit
HP OfficeJet Pro 8600 Plus
Wireless Connection
Hi:
The printout of wireless network test page shows IP address for HP Officejet Pro 8600 Plus as: http://192.168.1.104 (The HP Home Network Diagnostic Utility v4.3.0.002 also shows: 192.168.1.104)
When I try to access http://192.168.1.104 with either IE 9 or Firefox 10 I get an error message: "The website is unable to display the webpage"
But, on the same computer I CAN access http://192.168.1.103 HP Officejet 6480 web browser configuration page with either IE 9 or Firefox 10
Why I can't access the web configuration page: http://192.168.1.104
Thanks
FYI: I set the router to various other network modes, channel widths, channels and ssid broadcast on/off, and also removed power from router and printer, reconnected power and restarted computer, all these efforts did NOT allow access to http://192.168.1.104
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On the front of the printer: Setup > Network > Wireless Setup Wizard. Run it.
Next, on your PC, delete all instances of your printer in Control Panel > Devices and Printers.
Finally, re-add the printer this way:
1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing. Get its IP from a Network Test printed from the front panel of the printer.
2. Click >> Start >> Control panel >> Devices & Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's IP address. Click Next.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Choose NO.
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Envy 7645 Cannot connect to web services

I have a new Envy 7645 that cannot connect to the web services.
Things I have tried:
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Hello treadwayl,
Welcome to the HP Support Forums!
Thanks for putting the time in to a very informative post about the ENVY 7645 not being able to connect to Web Services. When you attempt, what is the exact error or message?
I would like to you try the DNS of: Primary DNS Server = 209.244.0.3 & Secondary DNS Server = 209.244.0.4
Re-boot printer and router, then try again to connect.
Let me know the out come, cheers.
JERENDS
I work on behalf of HP
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Cannot connect to web auth login page

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