Cannot connect to Zune

Whenever I try to connect my Lumia 900 to Zune for this latest upgrade, it tells me the connection fails and tells me to reboot my phone and try again. Rebooting and trying again does not help.
I had this same problem with the previous upgrade. Back then I succeeded in upgrading after I deleted certificates and Forgot the phone on Zune. (The only other time that Zune connected to my phone successfully was when I first installed it.) This time I've deleted the certificates but cannot forget the phone because it doesn't connect.
I asked my two friends who have Lumias if I may try connecting to their computers (I received advice to try on another computer on this board). Both said they don't use Zune because it never works for them. I tried on one of their computers nevertheless, but of course it didn't work.
Does this mean I will never get an upgrade ever again? If so, how do I stop my phone from telling me every two days that I have an upgrade available and should connect to Zune to run it?
Please don't tell me I'll have to hard reset my phone to connect it with the application that I'm supposed to use for backing up my data.

I have the same problem, cannot sync my phone (Lumia 900) with Zune. I even went through Zune Support and they were no help at all either. They told me that it was wither the phone was faulty (which it is not) or that there is software on my laptop that is interfering with the phone being recognized. (in this case since I have iTunes, Zune Support said that this is the problem. Even doing the soft boot didn't help.
The way that I found that helped, that is if you have it enabled is log out of your own user account and log into the Administrator account. Connect the phone and Zune will enable the connection to sync your phone to the computer. Admittedly you will have to put everything in the public folder (for music, photos, etc) but it is the best way that I have found (by myself) to get what you want on your phone from your computer.
It is just a pity that Nokia does not use Nokia Suite for things that Zune does not do.
I hope this helps all of you, because even though it is tedious in doing it this way, it is at least one way that does work.

Similar Messages

Lumia 900 cannot connect to Zune

I just got a message on my phone saying there's an update available. The problem is, whenever I plug it in, Zune complains it cannot connect to the phone and tells me to restart the phone and try again. Restarting the phone does not help. What can I do, except just forget about this update and settle for the firmware the phone came with?
Zune worked in the past.
Solved!
Go to Solution.

Found this, followed it to the letter, no help.
http://answers.microsoft.com/en-us/winphone/forum/wp7-sync/connection-error-cant-connect-to-your-pho...
This is just unbelievable.

Lumia 800 cannot connect to Zune

Hello,
I am trying to connect my lumia 800 to my windows 7 computer but zune keeps saying: cannot connect to phone. Turn your phone off and try again. (something like that, the message is not in English).
I have tried everything I could find to solve this problem but nothing worked so far.
I have tried:
- The fix-it utility of Microsoft. It says there are no problems.
- Reinstalling zune
- Turning the phone off/on
- Delete a certificate used by Zune
- Checking if the drivers are correctly installed. Device manager does recognize a lumia 800, also there are no problems detected there!
- Using a different USB cable
- Using a different computer (have tried 3 computers so far, all gave the same error message)
- Resetting the phone to factory defaults.
I need to install the update to solve the battery drain problem, but nothing works
Does anyone have some extra tips that may help connecting my phone to zune? Thanks in advance!
Solved!
Go to Solution.

I just fixed it. For anyone also looking for the solution this post from the windows phone forum helped me:
(link to post: http://answers.microsoft.com/en-us/winphone/forum/wp7-sync/cannot-connect-nokia-lumia-800-to-zune/e1...
So first of all: remove the certificate following these steps
1: Go to "Start" and in "Search" type: certmgr.msc
2: Open the folder "Personal" and then "Certificates"
3: Remove the zunetuner certificate (If there are more than one, remove them all)
4: Open the private keys folder by typing in "Start" and "Search": %userprofile%\Application Data\Microsoft\Crypto\RSA
5: Rename the "S-1-5-21..." folder's name so it ends in .bak. (A new folder will automatically be created when Zune is launched and the phone connected.)
If this corrects the problem, restore the private keys folder:
1. Open the folder at %userprofile%\Application Data\Microsoft\Crypto\RSA that you renamed to end with .bak. Select and copy all the files.
2. Go back to "Start" and in "Search" type: %userprofile%\Application Data\Microsoft\Crypto\RSA and open the new folder that was created automatically.
3. Paste all the files back into this folder. When prompted with "There is already a file with the same name in this location" choose to not move the file, leaving the file in the destination directory.
4. The folder renamed to end with .bak can now be deleted.
And afterwards (this fixed it for me):
The devil is in the detail - simply deleting the certificate didn't work for me (it wasn't re-created afterwards). After deleting all the certificates you need kill the Zune auto-launcher process before plugging the phone back in

Cannot connect to iTunes store, longstanding issue

I have not been able to connect to the iTunes store for quite some time now, at least 5 months. It hasn't really mattered to me since I haven't needed to purchase or rip anything for a while, but in light of christmas, now I do!
Everything in iTunes works fine, my internet is normal, I just cannot connect to the store. I also have zune software on my computer and I have not been able to connect to the marketplace for the same amount of time. i suppose that because both of these issues are arising and i have fine internet connection, iTunes is likely not the issue, and my computer probably is. This being said, and though I have tried to find the solution to this issue elsewhere on the internet for a bit now, I still can't figure it out.
tl;dr: can't connect to itunes store, it's happened for a while, internet is fine, so what's wrong?

This problem is related to having your computer, Apple device, etc
(from your current physical location) being unable to resolve/connect to
the following site/domain names and their related IP address(s).
The following table is presented to help explain/clarify this issue:
Site/Domain name | IP Address
phobos.apple.com | 17.250.237.43
deimos3.apple.com | 206.169.246.144
albert.apple.com | 17.149.240.64
gs.apple.com | 17.151.36.30
itunes.apple.com | 206.169.246.171
ax.itunes.apple.com | 206.169.246.139
If ANY of these sites/IP address are unresolvable (via PING for example)
then the ability/usability of Apple's iTunes (and the Store) will suffer.
To have yourself verify that (if) you can connect to these sites, you'll
need to open up a MSDOS/Command prompt window
and then type "ping" (without the quotes) and one of the (above) listed sites.
For example you would type the following at your command prompt:
ping phobos.apple.com (then press the return/enter key)
which (should) give you results like this:
pinging phobos.apple.com.akadns.net http://17.250.237.43 with 32 bytes of data:
Note: Anyt response other than "reply" (like Request timed out)
indicates a problem resolving the site's name to an IP address
and (generally) has NOTHING to do with your (normally functioning) computer
as this is dependent on the ISP (Internet Service Provider) that you are
using to connect to the Internet (like Sprint, Insightbb, etc) with.
The 'key' here is that it's the ISP's responsibility to (properly) resolve
the site's name to (one or more of) Apple's sites.
If (however) Apple (itself) is (currently) experiencing a DDOS attack
(Distributed Denial Of Service) upon one (or more) of it's sites, then THAT
would explain a possible cause of the problem.
However I stress THAT is NOT the problem since I can connect from my Insightbb
(ISP provider) at home but (currently) can not connect at work via their ISP.
This is (also) WHY the "tag" of the FQDNSN (Fully-Qualified DNS Name)
is listed as http://akadns.net since that is the ISP/Router resolving the DNS name!
I hope that this has helped shed some light as to WHo's problem this REALLY is,
and will help to stop the Apple-User 'finger-pointing' game in it's tracks!
Your's The Lan_Man!
William Cull
Technology Specialist
University of Louisville

Macbook Pro Cannot Connect to SMTP

I am running a 2010 MacBook Pro with OS X 10.6.8. I use Mac Mail app to send and receive e-mail. Since Thursday 27th Dec 2012 I have been unable to send e-mail. I get the grey spinning wheel until the following error message appears:
The SMTP connection to server “mail.(mydomain).co.uk” failed.
My outgoing mail server is currently showing as offline. In fact I have 2 e-mail accounts and both are showing as offline. No problem receiving mail. Connection doctor connects fine to incoming mail, but not outgoing.
I have tried the following (plus other things) without any success:
Checked all the details, passwords etc
Changed ports from 25 to 465 and 587
Checked my IP address - it is not blacklisted
Removed and re-added e-mail account
Telnet port 25 - it is not blocked, but appeared to successfully connect (from what I understood from checking www)
Temporarily disabled firewall
Re-installed Mac app
Rebuilt mailbox
Repaired disk permissions
Used the repair disk utility
Deselected SSL and changed various options within "Edit SMTP server list"
Reset the keychain
Tried updating software but it says no update available.
Re-instated an old Accounts.plist (and one other file which I forget, something like com.apple.mail) from time capsule.
I then set up a hotmail account on Mail app but had exactly the same problem, ie cannot connect with SMTP server.
However, I set up my e-mail account on my wife's iPad with the same details and there was no problem at all, e-mail sent just fine as it does from my iPhone. So the issue has to be with my Macbook, right? Can anyone help before I go and spent £1250 on a new Macbook? I'm sure I'm missing something obvious. Thanks in advance for any advice.

Just FYI, I've had the same problem for months now. I have been accessing my hotmail via the web, but decided to try the OS X Mail app. I could get emails into the account with no problem but couldn't send. I read all the blog and support entries and have tried everything they recommended, like changing my computer name to one word, without success. Then last night, it just so happened that my broadband provider had to change out my wireless modem. As soon as he plugged in the new one, some emails that had been in my outbasket for a month went through instantly and all of a sudden my Mail, both incoming and outgoing now work. So I think people need to look at their router settings for the a solution to the problem.

I cannot update my ipad2 to ios5. Updating through iTunes on pc Windows Vista, Error message reads "cannot connect to iPad Software Update Server. Tried resetting network settings, still not connecting. Tried updating iTunes, still not connecting.

I cannot update my ipad2 to ios5. Updating through iTunes on pc Windows Vista, Error message reads "cannot connect to iPad Software Update Server. Tried resetting network settings, still not connecting. Tried updating iTunes, still not connecting.

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
 Cheers, Tom

Cannot connect to other computers on network

We have a small office network with 7 macs on it. 5 wired 2 laptops with Airport Extreme.
We have an 8 port switch where the 5 desktops and the airport connect. When I am on a laptop I cannot connect to any of the desktops. It does not even see them (and same with desktop to laptop) What do I need to do to share these two on the airport

Configure the AirPort Extreme base station (AEBS) so that it the option to distribute IP addresses is DISABLED. That will place the wireless and wired computers on the same subnet.

PI 7.11: Cannot connect to server using message server:...

Hello Guys,
we make the Application Management for a Customer PI System.
Scenario:
- the SAP Gui Connection to the ABAP Stack is routed via SAPRouter and Works fine.
SAP Gui -> our SAP Router -> VPN Box from Customer -> Firewall Customer -> ABAP Stack PI System
- WebAccess its working fine, the Customer use Webdispatcher on every PI Server...
Browser -> VPN Box from Customer -> Firewall Customer -> Java Stack (Port: 5xx00 btw. 81xx (Webdispatcher))
Problem:
Our Problem ist, we can not proceed the Integration Builder or the ESB, the Java Web Start works fine and open the Logon Screen Correctly -> but i fill the Logon Screen with my User name and Password and press Logon come the follwing Error:
"Cannot connect to server using message server: ms://<hostname>.<domain>:8134/P4"
In the Details from the Error Message:
"<hostname>.<domain>:53404 Reason: com.sap.engine.services.rmi_p4.P4IOException:
Cannot open connection to host: <IP-Adress of Central Instance> and Port: 53404"
The Customer says, the Firewall is open with the IP Adresses and P4 Port but i dont think so...
Can everybody help me, or have tips for me! I have checked a lot of OSS Messages (PI High Availabilty etc... its all correct on the System)
Sorry for my bad English
Best Regards,
Markus

Hi Markus,
did you check if the browser is using a proxy? (In this case your scenario unfortunately won't work).
P4-port should generally be routed via a proxy (described in the help.sap.com), but within the PI-Tools(JNLP) the proxy-usage is not implemented. There is even a SAP-note that describes how to check the JavaWebStart-Proxyconfiguration, but this won't help either.
If there is a proxy defined in the browser everything is working fine till you pass the logon-screen but even with the correct "javaws"-settings you won't be able to go on.
(This problem is pretty bad if you do have developers and the SAP-servers seperated because of security issues. I'm hoping that this malfunction will be solved with upcoming patches.)
Solution: Establish a connection without any proxy in between.
E.g.: a terminal server in the same network
It would be helpful to find more people with the same problem to force a fix from SAP for that.
If anyone else is having problems with this, please add a comment to this thread.
Best regards
Christian

Exchange active sync cannot connect to server after migration mailbox user from exchange 2007 to exchange 2013 coexistence

Hello, everyone, my name is rafl
I have a problem with exchange 2013 active sync.
I have installed exchange 2013 coexistence with legacy exchange 2007, I have to migrate user mailboxes: [email protected] from exchange 2007 to exchange 2013.
but any problem with active sync connection on the mobile device after moving mailbox user. I reconfigure the exchange ActiveSync external connection domain (latest.domain.com) on mobile device replacing legacy exchange ActiveSync external connection domain
(legacy.domain.com)
the process of moving mailboxes successfully without error.
Access OWA for exchange 2007 and exchange 2013 is running normally
access mail from Outlook running normally
Certificate request has been installed and has no problem with it
The OWA virtual directory is configured for internal and external connections and different from the legacy exchange
The autodiscover virtual directory is configured for internal and external connections and different from the legacy exchange
ActiveSync virtual directory is configured for internal and external connections and different from the legacy exchange
user mailboxes are still on exchange 2007 is not problematic.
only problem with Exchange Active Sync on mobile devices, where I set up an email with android, iphone, windows phone. the error message: cannot connect to the server.
but, if I create a new user and create user mailboxes directly in exchange server 2013, ActiveSync can run without error on mobile device, access through OWA, MsOutlook, Outlook Anywhere also run normally.
only the results of user migration from exchange 2007 to exchange 2013 which is troubled with exchange ActiveSync connection.
any ideas for this problem, and what should I check on the exchange server ..?

i have run the activesync test connectivity and get some error :
Testing TCP port 443 on host domain.co.id to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
A network error occurred while communicating with the remote host.
Elapsed Time: 3091 ms.
Testing TCP port 443 on host autodiscover.domain.co.id to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
A network error occurred while communicating with the remote host.
Elapsed Time: 21072 ms.
Testing TCP port 80 on host autodiscover.domain.co.id to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
A network error occurred while communicating with the remote host.
Elapsed Time: 21049 ms.
I have allowed access to port 443 (https) and 80 (http) on the firewall and re-run testconnectivity, but still with the same results. if I enable active sync for users who created directly in Exch 2013 there is no problem with the ActiveSync, just a problem
for users who moved from Exch 2007 to Exch 2013. @Android, iPhone, and Blackberry the error message "cannot connect to the server"

TS3276 I cannot connect to my outgoing email server on my macBook pro, yet I can, for the same email account on my iPad. Also I can send emails from the other email account I have on my MacBook...really confused can anyone help?

I cannot connect to my outgoing email server on my macBook pro, yet I can, for the same email account on my iPad. Also I can send emails from the other email account I have on my MacBook...really confused can anyone help?

Sometimes deleting the account and then re-creating it can solve this issue
Write down all the information in accounts before doing this
Highlight the account on the left and click the minus button
Then click the plus button to add the new account and follow the prompts

Cannot connect to iTunes store connection with the server has been reset

I have updated itunes and now I cannot connect to the itune store says connection is reset but all other programs and internet is working properly. Please help

Hi!
Im using Windows 7.... I tried looking for the Wireless Config - but it isn't in the Services options!
So, what can I do now?
Thanx

Updates in iOS App Store. Cannot connect to iTunes Store

I have been having an issue with my iPhone. Whenever I tap the updates tab on the bottom of the App Store window it pops up with a message saying that my iPhone Cannot connect to the iTunes Store. It is not an issue with my Wifi connection as I have tried over 3G. It is not my Apple ID as I have reset my password checkede all of my details and it works fine on the same Apple ID on my iPad. It is just my phone. I spent and hour on the phone with Apple Technical Support and they could not troubleshoot it, so put me through to a Senior Advisor. The phone line then cut off from Apples end. Even after I say OK to the message that opens it does not let me see my updates, it just shows a badge. Also the purchased bar in the updates section is not there. I can access the rest of the store as well, like the Top 25, Featured, Categories and Search. Just not my updates. It sounds like something so small it's not even worth it but it gets really annoying!
The guy at Tech support went through numerous things with me. Signing in and out of my Apple ID and signing in on a different one. Checking my Internet connection. Resetting my network settings. Resetting all of my settings and have you turned it off and on again? I had tried all of those previous to being on the phone with him.
I was wondering has anyone else had this problem? How can it be solved? Should I take my iPhone into an Apple Store? Should I reset it by erasing all data on it?
All feedback would be great!
Thanks

Hi Hamid,
I had realised that my iPhone Date & Time settings were not on auto so I can manually change them. Also I had heard rumours that other peoples' iPhones were doing the same thing as mine. I had looked into it for a day or so and found the answer on a website from Google.
I checked it and it worked!
Also thanks
Jack

IPad app store message "Cannot connect to iTunes store"

Recently my iPad (wifi) & my husband's iPhone (AT&T)have been unable to connect to the app store or iTunes. We get the message "cannot connect to iTunes store". The only thing that I have done recently is download a kindle book & add a Bluetooth keyboard. The keyboard was never paired with the iPhone so I don't think that could be the issue. The iPad & iPhone have both been updated, but that hasn't resolved the issue. There was no problem connecting to iTunes through the PC to run the update. Why would both devices suddenly have the same problem? One is wifi & one is 3G so it's not the connection. They have nothing in common except the error. Any help would be appreiciated since this is getting frustrating. Thanks!

Hi, Thank you! I did as you suggested but it didn't work. So, this time I cleared all apps out of the tray, signed out of my account at the store, and did a hard reboot. Then on my desktop I signed out of my account in iTunes and then synced. I have signed back into the store on the iPad but still get the same message.

HP Color Laserjet PRO MFP M177FW Cannot connect to web services

I bought a HP Color Laserjet PRO MFP M177FW today and I set up it. It can print and scan over wireless network. However, It cannot connect to web services correctly. I set the DNS numbers with google DNS addresses. I changed its IP address with manually. The IP address is unique. Normally It doesn't enable/remove webservices. But when I restart it, it can do for few minutes. It can take an e-mail address but It doesn't print any information sheet. When I try to print a sheet It says "Connection Problem" at first few minutes and later it says "Connecting"and it waits, there is no error message. What am I suppossed to do? Please help me.
This question was solved.
View Solution.

Hello rasitbolukcu,
Welcome to the HP Support forums. I understand that you are having difficulties enabling the web services for your Laserjet Pro MFP M177fw printer.
I appreciate all the information you gave me, it makes it much easier to assist you with the troubleshooting. I have included the Getting the Latest Firmware and Product Updates document. It will walk you through ensuring the printer has the latest firmware. Once you have updated the printer, please try to enable the web services again.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

BIB-16633 Cannot connect because the database version is incompatible with

BIB-16633 Cannot connect because the database version is incompatible with Feb 15, 2005 9:28 PM
Reply
why is this?
oracle.dss.connection.common.ConnectionException: BIB-16633 Cannot connect because the database version is incompatible with this BI Beans version.
at oracle.dss.connection.server.drivers.mdm.MDMConnectionDriverImpl.connect(MDMConnectionDriverImpl.java:147)
at oracle.dss.connection.server.ConnectionImpl.connect(ConnectionImpl.java:285)
at oracle.dss.connection.client.Connection.connect(Connection.java:425)
at oracle.dss.connection.client.Connection.connect(Connection.java:342)
at oracle.dss.addins.designer.OLAPSource.test(OLAPSource.java:284)
at oracle.dss.addins.wizard.configFileEditor.OlapPanel.testConnection(OlapPanel.java:244)
at oracle.dss.addins.wizard.configFileEditor.OlapPanel.btnTest_actionPerformed(OlapPanel.java:378)
at oracle.dss.addins.wizard.configFileEditor.OlapPanel$3.actionPerformed(OlapPanel.java:120)
at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:1786)
at javax.swing.AbstractButton$ForwardActionEvents.actionPerformed(AbstractButton.java:1839)
at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:420)
at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:258)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(BasicButtonListener.java:245)
at java.awt.Component.processMouseEvent(Component.java:5100)
at java.awt.Component.processEvent(Component.java:4897)
at java.awt.Container.processEvent(Container.java:1569)
at java.awt.Component.dispatchEventImpl(Component.java:3615)
at java.awt.Container.dispatchEventImpl(Container.java:1627)
at java.awt.Component.dispatchEvent(Component.java:3477)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:3483)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:3198)
at java.awt.LightweightDispatcher.dispatchEvent(Container.java:3128)
at java.awt.Container.dispatchEventImpl(Container.java:1613)
at java.awt.Window.dispatchEventImpl(Window.java:1606)
at java.awt.Component.dispatchEvent(Component.java:3477)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:456)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchThread.java:201)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:151)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:141)
at java.awt.Dialog$1.run(Dialog.java:540)
at java.awt.Dialog.show(Dialog.java:561)
at java.awt.Component.show(Component.java:1133)
at java.awt.Component.setVisible(Component.java:1088)
at oracle.bali.ewt.dialog.JEWTDialog.runDialog(Unknown Source)
at oracle.dss.addins.wizard.configFileEditor.ConfigFileEditorWizard.run(ConfigFileEditorWizard.java:229)
at oracle.dss.addins.designer.BIDesignerImpl.editConfigFile(BIDesignerImpl.java:1428)
at oracle.dss.addins.designer.BIDesignerAddin.openBIDesignerSettings(BIDesignerAddin.java:990)
at oracle.dss.addins.designer.BIDesignerAddin.actionPerformed(BIDesignerAddin.java:807)
at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:1786)
at javax.swing.AbstractButton$ForwardActionEvents.actionPerformed(AbstractButton.java:1839)
at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:420)
at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:258)
at javax.swing.AbstractButton.doClick(AbstractButton.java:289)
at javax.swing.plaf.basic.BasicMenuItemUI.doClick(BasicMenuItemUI.java:1113)
at javax.swing.plaf.basic.BasicMenuItemUI$MouseInputHandler.mouseReleased(BasicMenuItemUI.java:943)
at java.awt.Component.processMouseEvent(Component.java:5100)
at java.awt.Component.processEvent(Component.java:4897)
at java.awt.Container.processEvent(Container.java:1569)
at java.awt.Component.dispatchEventImpl(Component.java:3615)
at java.awt.Container.dispatchEventImpl(Container.java:1627)
at java.awt.Component.dispatchEvent(Component.java:3477)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:3483)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:3198)
at java.awt.LightweightDispatcher.dispatchEvent(Container.java:3128)
at java.awt.Container.dispatchEventImpl(Container.java:1613)
at java.awt.Window.dispatchEventImpl(Window.java:1606)
at java.awt.Component.dispatchEvent(Component.java:3477)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:456)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchThread.java:201)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:151)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:145)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:137)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:100)
Lisa Sherriff
Posts: 137
OTN Member Since: Jan, 2001
Re: BIB-16633 Cannot connect because the database version is incompatible w ( In Reply To : BIB-16633 Cannot connect because the database version is incompatible with ) Feb 16, 2005 1:32 AM
Reply
Hi,
From the 10.1.2 BI Beans Install Guide it says:
OracleBI Beans supports data stored in Oracle9i Enterprise Edition or Oracle Database 10g Enterprise Edition. However, only particular releases and patchsets are supported:
* Oracle9i Release 2 Enterprise Edition, as follows:
o 9.2.0.6 for all platforms.
o 9.2.0.5 with the latest OLAP patch for Windows-only.
* Oracle Database 10g Release 1 Enterprise Edition with the latest OLAP patch.
From the error message it would appear that the Database is not one of the above.
Thanks,
Lisa
JDev QA
401488
Posts: 48
OTN Member Since: Aug, 2002
Re: BIB-16633 Cannot connect because the database version is incompatible with ( In Reply To : BIB-16633 Cannot connect because the database version is incompatible with ) Feb 18, 2005 8:01 PM
Reply
Hi,
Please note that we have follwing versions of DB up and running:-
1)Oracle Database 10g Enterprise Edition Release 10.1.0.2.0 - Production
With the Partitioning, OLAP and Data Mining options
2)Oracle9i Enterprise Edition Release 9.2.0.5.0 - Production
With the Partitioning and Real Application Clusters options
JServer Release 9.2.0.5.0 - Production
Pls let us know the solution to resolve this problem ASAP.
Thanks.

You are not using a supported version of the database. BI Beans/OLAP only support the following database versions:
10g - 10.1.0.3 with additional OLAP patch
9i - 9205 with additional OLAP patch
9i - 9206
I would suggest that you have not applied all the required database patches to your instance.
Hope this helps
Business Intelligence Beans Product Management Team
Oraclc Corporation

Cannot connect to Zune

Similar Messages

Maybe you are looking for