Updates in iOS App Store. Cannot connect to iTunes Store

I have been having an issue with my iPhone. Whenever I tap the updates tab on the bottom of the App Store window it pops up with a message saying that my iPhone Cannot connect to the iTunes Store. It is not an issue with my Wifi connection as I have tried over 3G. It is not my Apple ID as I have reset my password checkede all of my details and it works fine on the same Apple ID on my iPad. It is just my phone. I spent and hour on the phone with Apple Technical Support and they could not troubleshoot it, so put me through to a Senior Advisor. The phone line then cut off from Apples end. Even after I say OK to the message that opens it does not let me see my updates, it just shows a badge. Also the purchased bar in the updates section is not there. I can access the rest of the store as well, like the Top 25, Featured, Categories and Search. Just not my updates. It sounds like something so small it's not even worth it but it gets really annoying!
The guy at Tech support went through numerous things with me. Signing in and out of my Apple ID and signing in on a different one. Checking my Internet connection. Resetting my network settings. Resetting all of my settings and have you turned it off and on again? I had tried all of those previous to being on the phone with him.
I was wondering has anyone else had this problem? How can it be solved? Should I take my iPhone into an Apple Store? Should I reset it by erasing all data on it?
All feedback would be great!
Thanks

Hi Hamid,
I had realised that my iPhone Date & Time settings were not on auto so I can manually change them. Also I had heard rumours that other peoples' iPhones were doing the same thing as mine. I had looked into it for a day or so and found the answer on a website from Google.
I checked it and it worked!
Also thanks
Jack

Similar Messages

  • Attempting to update apps get "Cannot connect to iTunes Store" Need help. iPhone 3GS

    Get error "Can not connect to iTunes store" when attempting to update apps on 3GS iPhone.

    Hi Marcello10,
    Thanks for visiting Apple Support Communities.
    If you see an error message when you try to update apps, the troubleshooting steps in this article can help:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Best Regards,
    Jeremy

  • My ipod 4  apps will not open i try to update and i get cannot connect to itunes store

    My ipod 4 apps wil not open. They blink on then off real fast. I try to update but get the message "cannot connect to itunes store"> New apps work. I recently upgraded to windows 7, but our other ipod works fine. I recently deleted some songs and apps and since then have had this problem. i've tried all the suggestions I can find on appe support, nothing works

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • TS1741 Can't update Apps. Get message that "Cannot connect to iTunes Store

    I have an iPad2 using Wi-Fi through my home computer. The device seems to hook up to iTunes on the computer and sync all applications. On my App Store icon on the iPad2 it shows "16". when i try to update I get the message "Cannot connect to iTunes Store" select OK. All other selections such as Purchased, Categories, Top Charts, Genius and Featured all seem to work. I was even able to download an app. I used to be able to update apps from my iPad2 through any wireless connection. Anyone have a fix for me.
    Thank you in advance for your help in this matter.
    Stephen

    See if this weird fix works for you.
    Go to Settings>General>Date and Time>Set Automatically>Off. Set the date one year ahead. Try to update the apps again. If you get an error message, go back to the settings. Correct the date and time (set automatically) then go back and try to update the apps again.

  • I have iphone 4s with iO6. My problem is I can no longer update my apps since "cannot connect to itunes" always shows on my screen when i try to. Tried fixing by changing the dates, turning off location as suggested in some forums but both didn't work!

    I have iphone 4s with iO6. My problem is I can no longer update my apps since "cannot connect to itunes store" always shows on my screen when i try to. Tried fixing by changing the dates, turning off location as suggested in some forums but both didn't work!  Please help!! Thanks.

    You can not merge accounts.
    Apps are tied to the Apple ID used to download them, you can not transfer them.

  • Has anyone gotten the following error message when trying to do in-app purchases? Error purchasing from App Store, then underneith that ,Cannot connect to itunes Store (0)

    I'm getting an error message when trying to make in-app purchases.
    Error purchasing from App Store
    Cannot connect to itunes Store (0)
    I can purchase songs in itunes, but not the in-app purchase for Kingdoms at War. I've checked the parental controls and all the other obvious things in settings. Let me know if anyone knows how to correct this. Thanks.

    Here is an update and more information:  I actually have two MBP's.  One is a mid-2009 model and one is a new, mid-2012.  I transferred files from the mid-2009 to the mid-2012, but I use both computers frequently.  This problem only occurs on the mid-2009 and not on the mid-2012.  I have authorized both computers. 

  • Still cannot connect to iTunes store

    I have changed the date and that allowed me to access the app store via passbook.  I cannot, however, access the app store through the app store icon on the home screen.  If I select "Charts" it comes up but "Featured" and frequently "Updates" just leads to the "Cannot connect to iTunes store" message. 
    Very frustrating.  Any ideas?

    Don't know if this has any bearing on the conversation at hand, but I ran into this issue last night. Started when I couldn't purchase anything via Comixology. Which caused a lot of swearing.
    But then realized, that I couldn't get to the Apple store either.
    Figuring that it was my wifi access point being a jerk, I reset that. And "forgot", then reconfigured my wireless.
    Still nothing.
    At this point, I checked our ISP (Charter) to see if they had an outage. They did. DNS servers were hosed. I gave up and went to bed.
    This morning. Same thing. One thing I noticed, was that all of our computers -- not iDevices -- had no problems. Weird.
    So I checked the firewall, and found that every request was going to Malaysia, or Thailand. I have country blocking enabled on our firewall. So, I thought that was weird. Checked the IP addresses that were blocked, and found that they were Akamai addresses. I allowed one device through, to test, and everything works.
    Wondering if Apple is leaning on Akamai for the flood of traffic that the IOS 6 upgrade is causing.
    In any case, if your ISP, or firewall, router, what-not blocks Asian rim countries, it's worth a check.

  • "Cannot connect to iTunes Store" on iPhone 4S

    New iPhone 4S (iOS 5) displays "Cannot connect to iTunes Store" message when trying to download an app using wifi or cellular network.
    It will install apps by connecting to computer and syncing with iTunes.
    iPhone able to view App Store, iTunes Store, Apple ID site etc.
    Another new iPhone in the same household can download from the iTunes Store via wifi.
    Tried restarting iPhone, manually closing all apps, signing out of Store (in Settings).
    Any other ideas on how to restore iTunes Store functionality?
    Thanks

    Christine....
    Try here >  Can't connect to the iTunes Store  <  includes help for the iPhone.

  • Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon

    Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon

    See these previous discussions help.
    App Store Updates (but only Updates)...: Apple Support Communities
    Apps suddenly don't update: Apple Support Communities

  • Cannot connect to itunes store before and after update ios 8.2,  What can i do ?

    I updated to iOS 8.2 about 2 hours age and I get an error saying "cannot connect to iTunes Store" every time I try to update existing apps or download new apps. I restarted my phone, disconnected from wifi, reconnected to wifi...nothing is working. Under iTunes & App Store settings, I signed out and now get the "cannot connect to iTunes Store" message when trying to sign back in. I know my Apple ID and password are correct.

    Based on the numerous posts regarding iTunes and the App Store, there appears to be an issue at Apple's end. Although Apple has not provided any indication on the cloud status page.
    Do not change your settings.

  • HT1689 I keep getting the error: Cannot connect to ITunes Store. I recently updated the iOS on the ipad3. Have tried heaps of fixes as suggested in various threads. DNS, date and time, reset etc

    I am a fairly new apple user, just got the new ipad, as part of an evaluation program. I recently did an iOS update and now keep getting the error message:cannot connect to iTunes Store... I tried date changing - no good ... The only thing that worked was to change the DNS setting to 0.0.0.0 as described in another thread. This fix for a day and now still getting the same error message and DNS setting changes do nothing. I have tried the reset method several times to no avail. I'm beginning tho think the ipad wasn't a great idea.... Apple need to attend to this. Like many, I have already wasted too much time looking for a fix. I am part of an IT in education group that will soon be recommending a specific hardware and OS. Could result in the loss of thousands of ipad sales for apple ....
    Anyhow... All or any suggestions are welcome :)

    Also, I've just learned that I can connect to download new apps, but cannot update any apps I've downloaded in the past. How might I go about connecting my reset apple ID with its history from before it was reset? I assume that is the biggest issue.

  • Hi i cant download any games.. i have internet connection. before i was able to do it but this past few days i cant it says cannot connect to itunes store i didnt update my ipad to ios 7 because it will make my ipad very slow like whT happen to my iphone,

    hi i have ipad mini i cant download any games.. i have internet connection. before i was able to do it but this past few days i cant it says cannot connect to itunes store i didnt update my ipad to ios 7 because it will make my ipad very slow like whT happen to my iphone, is that the reason y i cant
    download games anymore?

    Try This...
    Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    If no joy...
    Reset all settings
    Settings > General > Reset > Reset all Settings.
    This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings.

  • Cannot connect to iTunes store for app.update

    Un able to update app.due to cannot connect to iTunes store.
    I have a good wifi plus 3G connection .
    Thank you

    Usually it's because you are not connecting to the internet via wifi.
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
     Cheers, Tom

  • After iOS6 update, It says cannot connect to iTunes Store when I try to go to the app store.

    After iOS6 update, It says cannot connect to iTunes Store when I try to go to the app store.
    How do I fix this on my iPhone 4S?

    Same phone and ios, same problem. Worked just fine for me Sunday, but nothing today, all day. As a workaround I found I can still connect using iTunes on my Macbook Pro, the I synch my iPhone. There are way too many people with the same problem for it to be anything but Apples problem. Hope this helps.

  • Cannot connect to itunes store when searching on ipad 2 after I updated it to IOS 6.0.1

    "Cannot connect to itunes store" when searching apps on my ipad 2 after it was undated to IOS 6.0.1.
    But the featured and updates work well.
    I tried to sign out and sign in, reconnect my wifi, and reboot my ipad as well...it doesn't work.

    Saw this on another post.
    Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it!   It's not happening to everyone however but they are looking into it, its really hit or miss.
    In the meantime ...........
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • HT203163 I cannot update various games/apps. When I attempt with my correct password, I get message "cannot connect to Itune store".what to do?

    I cannot update various games/apps on my ipad. When I attempt to update using my correct Apple ID and password, I get message "cannot connect to Itune store".
    How to fix?

    Hello, Olliegirl1. 
    Thank you for visiting Apple Support Communities. 
    When experiencing issues connecting to the iTunes store on an iOS device, here are the troubleshooting steps that I would recommend going through. 
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Cheers,
    Jason H. 

Maybe you are looking for

  • Mapping Problem -UDF

    I have a scenario where i had to map file data to a Z rfc in R/3. but i am new to java language ...can any one help me.. My source File field is : EDI_DC40  2DELVRY02RCVCONN <b>E2EDL20                       xxxxx</b> E2EDL24                       fie

  • Need to fix child's age in Apple ID

    I was setting up family sharing today and created an Apple ID for both of my children (ages 12 and 7).  I am certain that I set their birthdates correctly, but now that everything is finished my 12 year old is showing up under FAMILY MEMBERS as being

  • Command level parameters and report level parameters

    Hi All, I know it is a basic question.But please guide me.

  • What size monitor is recommended?

    My consulting Client creates a new edition of a regional newspaper every two weeks. Color is used for the 16" x 11.75" Front Page He organizes or creates: articles, photos, ads, classified ads, the usual. He has a PC shop, and accepts stories and pho

  • Jsp tomcat server

    i am able to view .html file in the browser with the tomcat sever but the same file if i give an extension .jsp i get a error message