Cannot login using ThinkVantage Fingerprint software

Hi, I cannot log in using my fingerprint reader. I am sure that fingerprint reader is OK, I sucessfully enrolled fingerprints. I enabled fingerprint login, when computer starts up, windows 7 message saying "Swipe your finger on green" shows up, but when I swipe the finger, nothing happens. Fingerprint reader just flashes green once (when I try to swiper finger, that is not enrolled, orange light flashes, so fingerprints are enrolled fine).
I tried to uninstall fingerprint software and driver, but its not working. I am logging in with domain account.
OS: Windows 7 x64
Lenovo T410 (NT7Q7MC)
ThinkVantage Fingerprint Software version: 5.9.4
Thank you for help!
Labus
Solved!
Go to Solution.

JDay is right. Go into the control panel, search for finger, click on "change biometric settings" and make sure that allow user to log on to a domain......is checked. After making this change it should work fine with domain accounts.
-gan

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*edit* Go into Control Panel>Hardware and Sound>Biometric Devices and make sure the settings are appropriate (and Security set to convenient level). The Help section in Biometric Devices can walk you through different steps.
Ok. Can you go into BIOS, under Security, and try resetting your fingerprint data? Restart and go to a page without setting your fingerprint and see if it still happens.
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Hi. I just installed XP pro SP3 i got from MSDN. I nlite'd it, and everything was nice until i installed thinkvantage fingerprint software.. It bugs the startup! When i type my password for login to windows it takes 3 minutes to get to the desktop. (without fingerprint software it took 5 seconds) In task manager "Winlogon.exe" takes up 50% cpu and alot of memory. Shutdown is also incridible slow. I uninstalled the fingerprint software and everything was back to normal. I then tried installing xp without ripping stuff from it with nlite, but i still got the same problem. So what do i do about it? Thanks!
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Message Edited by fat-tony on 05-11-2008 03:35 AM

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T500 Fingerprint software issue

I have an odd occurrence during login when the Thinkvantage Fingerprint Software is installed, and yes I am joined to a domain. Versions tested to date are 5.8.2.4462 & 5.8.5.6580. This also occurs whether a user has fingerprints registered or not.
I don't receive the [Ctrl][Alt][Del] prompt when the laptop starts up - v5.8.5.6580 does warn during a manual setup that this might happen.
Without registered fingerprints and the GINA still defaulted from Vista:
- The login banner is displayed, where I select the [OK] button.
- Then, 'Other User' is displayed.
-- I select that and am then provided the username/password prompt so that I can login
With registered fingerprints, and the GINA modified:
- The login banner is displayed, where I select the [OK] button.
- 'Please scan your finger' is dispayed
-- swiping the reader takes me directly to the desktop
-- using the option [Esc] displays 2 icons - Fingerprint Logon and Other User.
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--- should I not select either I can swipe the reader and it will login. However, the desktop seems to be sluggish to respond
Machine details:
T500 with Windows Vista Ent. x64
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Can anyone offer any assistance to resolve so that I can utilize the fingerprint reader?

GMAC-R60
As soon as you register your fingerprints this is enabled by default. I still see the 'Other User' listed should I need to log on as another user and select the [Esc] option. I would expect that using [Esc] would take me directly to the username/password prompt instead of an extended Welcome Screen where I have the 2 options - fingerprint scan and 'Other User'.
Another oddity is that I am only seeing this action displayed on my x64 machines; whereas my x86 machines are not impacted by the same behaviour.

Cannot login using ThinkVantage Fingerprint software

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