Cannot open Reports in ACS 5.6

Hi,
when opening Reports in ACS 5.6 I'm displayed a blank page. I'm using IE 11.0.14 and Java version 7 update 17. Java content is enabled in browser.
Any ideas why its failing? I cannot see any others having the same problem...

Hi,
Solution for us was cleaning up /opt .
Response regarding TAC:
I’ve checked at the show tech and I noticed that the OPT partition is in a very high percentage
I got this from the output:
/dev/mapper/smosvg-optvol
347G 194G 135G 59% /opt
When the partition goes over the 30% the ACS starts to have several issue, from authentication problems to issues accessing the web GUI and mostly, this affects the view-database, which handles part of the Monitoring and reports viewer.
We can clean the OPT partition with a command, but you need to be aware that after doing so, you will lose the logs that are currently stored on ACS and no reports will be seen on the report viewer after this is done.
To clean the OPT partition :
Login to ACS CLI:
#acs-config
-It will prompt you for username and password,
You should enter the GUI credentials.
-once in:
#acsview replace-cleandb
This will stop the ACS services and the process actually takes a while, you can check the acs processes status by executing:
#show application status acs
Al processes should be running after the cleaning finishes

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I am using RAS to open and examine a number of Crystal Reports and everything is working fine with the exception of 1 report. I can publish this report to a different BOE system and examine it fine without error using the same code, so I am trying to understand why the process is failing. The specific error thrown is:
com.crystaldecisions.sdk.occa.managedreports.ras.internal.ManagedRASException: Cannot open report document. --- 0x80004005
Unspecified error
cause:com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException: 0x80004005
Unspecified error---- Error code:-2147467259 Error code name:failed
detail: 0x80004005
Unspecified error
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     at com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.a(Unknown Source)
     at com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.openDocument(Unknown Source)
Any insight as to why this error is thrown for this specific report?

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Try to re-check the specific report both in the crystalreport designer and Infoview before using the code.
Thanks

Native User cannot open report

Hello all
I have this problem with this native directory user.
This is my test user "TEST1"which is a native user.
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Thanks John,
The exact message is " @nativedirectory is not completely provisioned by planning".
This is when I try to pull a report or when I try to log on to Excel add-in.
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Adobe Reader cannot Open report[1].pdf

Hi followed the document about installing BI Publisher and setting up report server in APEX .
Print Server Host Address testbi1.sos.state.oh.us
Print Server Port 9704
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i created a report with print option when click print link i get error. I saved the file but no data there ??
Adobe reader could not open rport.pdf because it is either not a supported file type.>>AM I missing something here?
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Yeah. second that. Please help.
In my case, I installed BI EE on a Solaris box.

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Hi,
I have recently installed SSRS 2012 on my remote server (Native Mode). I had the default configurations set except for the port has been changed to "8081". I created an Inbound Rule in Firewall to make sure it's enabled.
I'm unable to connect to the report manager locally at all, I got a Domain\username authentication and the credentials are never accepted locally. I tried accessing my report server using the remote server host name and I was successfully logged in,
however, I got a message "Unable to Connect to the remote server".
I checked the log folder and there was no files created for my unsuccessful login.
I've been stumbling with this issue for almost a week, Any ideas or suggestions ?

Hi SB User,
Per my understanding that after you change the IP to "8081" then you can't connect to the report server both locally and remotely, right?
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You issue can be caused by many factors, please try to check details information below and do some configurations:
Go to Reporting Services Configuration Manager and change the account to "Network Service" to see if it will works fine.
Change the account to domain account and re-enter the username and password to see if it works fine.
Remove the SSL if configured.
Go to C:\Program Files\Microsoft SQL Server\MSRS11.MSSQLSERVER\Reporting Services\ReportServer\rsreportserver.config
In rsreportserver.config Change the SecureConnectionLevel value to "0":
<Add Key="SecureConnectionLevel" Value="0"/>
Stop and restart the report services instance to see if you can connect to report server.
please also Using IP instead of computer name as the <servername> in the URL to have a test.
If your issue still exists, please try to change the IP to have a test.
If you still have any problem,please fee free to ask.
Regards,
Vicky Liu
Vicky Liu
TechNet Community Support

Fail to open report - Custom table prefix specified in the InfoStore error

The version is BOXI3
The open report method as
IInfoObject report = this.openManagedReportAsIInfoObject(reportName, parentFolderID, iStore, reportAppFactory);
reportClientDocument = reportAppFactory.openDocument(report, OpenReportOptions._openAsReadOnly, java.util.Locale.US); // exception here
Exception :
com.crystaldecisions.sdk.occa.managedreports.ras.internal.ManagedRASException: Cannot open report document. --- Custom table prefix specified in the InfoStore does not exist. This is a configuration problem. Please contact your system administrator.
cause:com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException: Custom table prefix specified in the InfoStore does not exist. This is a configuration problem. Please contact your system administrator.---- Error code:-2147467259 Error code name:failed
detail: Custom table prefix specified in the InfoStore does not exist. This is a configuration problem. Please contact your system administrator.
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     at com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.a(Unknown Source)
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Any one knows why and how to config propertly ?
Thanks.
Forest

Hello Forest,
Please try using following code :
ISessionMgr sessionMgr = CrystalEnterprise.getSessionMgr();
IEnterpriseSession enterpriseSession = sessionMgr.logon("username", "password", "hostname:port", "secEnterprise");
IInfoStore iStore = (IInfoStore) enterpriseSession.getService("InfoStore");
IInfoObjects infoObjects = iStore.query("Select SI_ID From CI_INFOOBJECTS Where SI_NAME='World Sales Report' And SI_INSTANCE=0");
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ReportClientDocument rcd = new ReportClientDocument();
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Seamonkey Error Report:
Add-ons: [email protected]:2.0.4,{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}:0.9.85,{f13b157f-b174-47e7-a34d-4815ddfdfeb8}:0.9.87.4,[email protected]:1.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:1.0
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ProductName: SeaMonkey
StartupTime: 1296412291
Theme: classic/1.0
Throttleable: 1
URL:
Vendor: Mozilla
Version: 2.0.11
This report also contains technical information about the state of the application when it crashed.
Sunbird Error Report:
Add-ons: [email protected]:1.2009p,{e2fda1a4-762b-4020-b5ad-a41df1933103}:1.0b1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:2.0
BuildID: 20091211101839
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InstallTime: 1296411446
ProductName: Sunbird
SecondsSinceLastCrash: 1578
StartupTime: 1296413025
Theme: classic/1.0
Throttleable: 1
URL:
Vendor: Mozilla
Version: 1.0b1
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Did you find a solution?
Same problem over here as well, FF 7 is ok but FF8 / FF9 and Thunderbird 8 / 9 crash on startup.
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Cannot delete reports, unless I close and open Eclipse/Tomcat

Please can someone help me.
I cannot delete reports. I have not worked out all the details yet but this is what I got so far...
First I thought it was a problem with my tomcat setup, I would deploy my WAR and run the app. After
viewing the report and closing the browser. I would not beable to delete the rpt file until I close Tomcat.
I have now got a similar problem within Eclipse. (as far as I can tell its the same problem but even worse)
If i create any report and design it or even a new blank report. And not do anything to it, just save it as a blank report. I then try delete the
report. Right click and then delete.
After a few seconds Eclipse brings up an error and says it cant delete the file, the reason it gives is
Problems encountered while deleting resources.
Could not delete 'C:\WorkSpace\Project\WebContent\Report1.rpt'.
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I have tried creating a fresh new project and only one report. And I still get the error.
If I try delete the whole project perminatly it also gives the same error. (But deletes the default crystal report)
I have to close Eclipse and then open it again before I can delete the rpt files properly.
I have not always had this problem. It used to work fine (dont ask what I have done since
cause I would not beable to tell, sorry)
Hopefully someone can help me, as this is driving me insane, and having to stop and start Tomcat every
time I want to deploy a new test version is not really an option.
Cheers
Darren

Hi Merry,
Thanks for getting back to me.
My reports within Eclipse seem to be behaving themselves now and dying gracefully without and hassles,
so I dont know what fixed that problem as I have not made any changes or done any updates. One of
those things I guess.
With regards to TOMCAT still having a handle on the reports, As far as I am aware I am putting the
report source in session
Below is my JSP that loads the report
I store report name in session via a servlet and set all the DB connection details in the servlet also.
imports....
try {
   String reportName = session.getAttribute("Report").toString();
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         //Call the process to set all the database detail retrieved from web.xml
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      // ****** END LOGON DATASOURCE SNIPPET ****************
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So far its very basic.
How best can I kill and clean up once the web page is closed. I have tried a few options but dont seem to
know the best way,
I tried "onbeforeunload" but I dont know if this is the best practice,
I have a session listener with sessionDestroyed but have not learnt how to envoke this correctly, or atleast when to correctly call it. And then I dont know how to clean out any loaded reports from here.
I have used
request.getSession().invalidate();
at the end of my JSP but that destoys everything everytime a user does anything on the page, (selecting any of the buttons on the report)
I am still learning everyday, and so I appoligise for questions that I should really know, am being pushed into the deep end here so trying my best :).
Thanks again.
Cheers
Darren
Sorry for bumping this back the list, but I am at my wits end as how best to "clean out" the reports
once they have been closed or timed out.
Surely there must be a way to release all objects (be it a actaul rpt file or the classes12.jar) once the
reports have been viewed and closed.
Even if there is something I can load via another servlet that destroys anything that has to do
with the main website.
Thanks and again sorry for moving this back up the list. If i get no replies, ill assume this is impossible
and that the only way to upload a new version of a report is to shut the whole Tomcat service and
make the changes.
Cheers
Edited by: Darren Jackson on Dec 3, 2008 12:31 PM

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XML Report output giving error "word cannot open the file because....

Hi All,
Greetings!
I have a standard report, 'Payables Posted Invoice Register".
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I cannot open firefox. I am told that it has crashed. I've sent reports but haven't heard back.

I cannot open firefox in safe mode. I have to use internet explorer.

Have you been using Windows System Restore ? that can cause Firefox problems and sometimes problems similar to yours. (Bug702045)
I wonder if more than just the profile may be corrupted in such circumstances? <br> '''If '''the new profile does not work '''try a clean reinstall''' of Firefox 8
* see http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29#Clean_reinstall <br/> including deletion of program files
Your Crash details
* Crash ID: [https://crash-stats.mozilla.com/report/index/04d97793-7360-440c-94b9-8d6ac2111116 4d97793-7360-440c-94b9-8d6ac2111116]
** js::Bindings::getLocalNameArray(JSContext*, js::Vector<JSAtom*, int, js::TempAllocPolicy>*)
** Related bugs include bug672262 bug691847#c67
Also see [/forums/contributors/707773?page=2#post-43603]
P.S.
Alice/Cor-el <br>
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The report server cannot open a connection to the report server database

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          o Login failed for user '<machine name>\ASPNET'
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During installation, I always specified user as domain\user.
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Hi NewToReporting,
From you descriptions, I know you have tow questions: 1.Why the SQL Server Reporting Services does not create virtual directories in the wwwroot? 2. Why the error "A connection to the database is required for all requests and processing" happen? If I have misunderstood, please do not hesitate to let me know.
One of the changes in SQL Server Reporting Services 2008 is the removal of the Internet Information Services (IIS) dependency. So, we won't see report server virtual directories in the wwwroot folder.
The second problem is caused by the user '<machine name>\ASPNET' does not have permission to login the SQL Server database "Reports".
To solve the issue, please follow these steps:
1.Open SQL Server Reporting Services Configuration Manager(Start - All Programs - Microsoft SQL Server 2008 - Configuration Tools)
2.Go to "Database" tab.
3.Click "Change Credential"
4.In the coming dialog, fill the textboxes with this information(some textboxes are not modifiable )
Server: <the server name of the report server catalog database>
Authentication Type: Current User - Integrated Security (This will use the user we are login to connect to the database server.)
UserName:(If selecting "Current User - Integrated Security", this textbox is not modifiable. )
Password:(If selecting "Current User - Integrated Security", this textbox is not modifiable. )
5. Click Next
6.In the coming dialog, configure the following information:
Authentication Type: Service Credential(This will use the user the reporting services running under to connect to the report server catalog database. The user is the one we configured in "Service Account" tab)
UserName:(If selecting "Service Credential", this textbox is not modifiable. )
Password:(If selecting "Service Credential", this textbox is not modifiable. )
7.Click Next to confirm the information.
8.Click Next to apply.
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Now, we are able to connect to the report server.
For more information, please see:
Why Leave IIS: http://blogs.msdn.com/bwelcker/archive/2007/12/04/everybody-why-leave-iis.aspx
Configuring a Report Server Database Connection: http://msdn.microsoft.com/en-us/library/ms159133.aspx
If you have any more questions, please feel free to ask.
Thanks,
Jin ChenJin Chen - MSFT

Cannot open Reports in ACS 5.6

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