Native User cannot open report

Hello all
I have this problem with this native directory user.
This is my test user "TEST1"which is a native user.
In the workspace, I can get into planning app using this user account.
However, I cannot open reports or get into Excel add-in using this useraccount.
It gives the error "native directory cannot be provisioned by Planning" kind of message.
What could be the reason?
Thanks

Thanks John,
The exact message is " @nativedirectory is not completely provisioned by planning".
This is when I try to pull a report or when I try to log on to Excel add-in.
I have looked at the the dimension level security, and this TEST user is assigned access. On the entity level, it is assigned "write-descendent inclusive" access on the top most level.
Moreover, I can see it in the list of filters upon checking: - ADMINISTRATION-MANAGE-SECURITY FILTER..
Could there be any other issue? Any suggestions?
Thanks

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