Cannot purchase Creative Cloud due to wrong locale

Im trying to buy Creative Cloud but my account say that Im an living in the US - Im living i Denmark, Europe.
I would like to buy CC but cannot finish paying due to fact my profile state that Im living in the US.
Please advice.

Thanks for your answer, but how about my account with serial numbers to cs6 and LR4? Will they be lost if I create a new account? I just want to purchase Creative Cloud as danish person with my credit card.

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Cannot purchase Creative Cloud due to credit card problem

Hello,
I first purchased Student and Teacher Edition Creative Cloud in August but due to the hacker incident here at Adobe, my credit card was annulled. Due to financial problems, my last payment was in October and eventually, my subscription expired.
Now I'd like to renew my subscription as I now have a viable credit card but I simply cannot! I tried at least 8-10 times to purchase Creative Cloud / renew my subscription but I always got the same answer: they are unable to confirm my credit card.
I tried this both on Mozilla Firefox and Google Chrome, and I also tried with my parents using my mother's credit card but that didn't work either. I also tried shutting down and restarting my computer.
I'm still studying at the same school, that information hasn't changed. I'm from Finland.
Please help! Thank you!

Thanks for your answer, but how about my account with serial numbers to cs6 and LR4? Will they be lost if I create a new account? I just want to purchase Creative Cloud as danish person with my credit card.

Cannot purchase creative cloud membership

I just decided to restart my creative cloud membership. I plan to purchase After Effects for 1 month. Unfortunately, after I submit my payment information I get an error saying there was an error with my order, and that I should try again. I did 3 times and it still didn't work.
Underneath the error it said : "PAYMENT_TOKENIZER_SERVICE_UNAVAILABLE"
I've looked up through the forums for other people who are experiencing the same problem, but none of them really presented any solution.
Thanks for any help in advance

HI David,
Which browser were you using? Can you try using Google Chrome and clear the browsers cache? Make sure that you can access HTTPS sites per this link.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
That should help.
Scott

Cannot purchase Creative Cloud Membership online

purchase of Creative Cloud Membership is not possible in my region (croatia). Don't you allow online purchases in the EU countries? if you do, why not all the EU member countries?
Can you please tell me how can I buy the membership?

contact adobe support, http://www.adobe.com/support/chat/ivrchat.html

Cannot download Creative Cloud due to Adobe Bridge error

My Windows based computer will not allow me to download any of the CS6 products available through the Creative Cloud subscription. The error I continue to receive is that Adobe Bridge is open. I've since used the Adobe Cleanup Tool to delete my previous CS5 Master Collecter. I've also deleted the Bridge task in the task manager. I'm still getting the same error. I'm sure someone has an easy fix to this. Any and all help will be greatly appreciated.

Thanks John for your reply. After I made this post yesterday, I went back and gave it another try and everything worked out fine. I do believe it was a combination of using the Adobe cleaning tool, task manager AND rebooting several times that finally got my programs downloaded. And by the way, I running Windows 7.

Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition

Hi.
I had PhotoShop CS6 trial, which expired.
I have purchased Creative Cloud student edition, I receive a message that my PhotoShop trial has expired.
I am prompted to purchase the product to extend it, or type in the product's serial number
(I never received a serial number.)
I paid for Creative Cloud and have an order number, I should not be having this issue.
I have uninstalled and reinstalled PhotoShop CS6 multiple times, I also use DreamWeaver and am fearful that I will encounter the same issue. How can I use the Photoshop CS6 after I have paid for it?
Curonda in Milwaukee, WI.

Hi.
The trial expired 2 weeks ago - Monday.
I purchased the Cloud Yesterday, also 2 weeks ago Monday 10/15/2012.
I purchased it twice thinking 1 purchase did not complete.
I still will need to request a refund for 1, I've been too busy between, work, school, and kid. I'm at work now.
Miss Curonda
...Remember, happiness is not a mood its a decision.
Date: Thu, 25 Oct 2012 05:59:51 -0600
From: [email protected]
To: [email protected]
Subject: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition
Re: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition created by Nikhil Bisne in Trial Download & Install FAQ - View the full discussion
Curonda,
Can you let us know the date when your trial expired and when you bought the Creative Cloud Subscription?
Thanks
Nikhil
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Purchased Creative Cloud complete on Black Friday for $40/mo, I've been charged twice and can't find out how to license my trial. PLEASE HELP!

I signed up and purchased a discount plan of Creative Cloud Complete for $40/mo for the first year on Black Friday (11/28/14). I downloaded the Creative Cloud desktop app as well as Lightroom and Photoshop a few days later when my new computer came in. They have both reached the trial limit (I'm not even sure why it put me as a trial when I had already purchased Creative Cloud Complete). Since then I have downloaded and installed AE and PR and they have about 15 days left on the trial. My account has now been charged $40 twice. The first time was on 11/28/14 when I signed up, and the second time was on 12/29/14. Both were for the amount of $39.99. When I log into my Adobe Creative Cloud account online, it's asking me if I'm "ready to buy?". Why does it say this if I have already purchased a plan? How do I get the information to license all of the software? Nowhere in my account settings can I find a way to license all of the Creative Cloud programs I have installed. Please help! I have tons of projects I need to be working on and cannot afford any delays!
PC - Dell XPS 8700
Windows 8.1
Thanks!
Wesley Bower
[email protected]

Sign in, activation, or connection errors | CS5.5 and later
For your payment issues you will have to contact ales support.
Mylenium

I am unable to purchase Creative Cloud?

I've tried about 10 times with two different credit cards but for some reason I am unable to purchase Creative Cloud. I keep getting this error message......
Your billing address doesn't seem to match the credit card you entered. Check to make sure you entered this information correctly, and if you still can't place your order, please call us at +1 800-585-0774. If you're not in North America, you can look up a local number here.
The billing information is correct and the debit/credit cards information is also correct.
I also tried adding CLoud to my cart and purchasing it that way but I am still getting an error.
Anyone have any ideas?
Thank You

Hi JKruze10,
Welcome to the Adobe Forums,
As I have requested Slipperend, please provide the Email ID with which you are trying to place the order. It needs investiagaion.
Regards
Rajshree

I just purchased creative cloud. What is the first step I should be taking?

I just purchased creative cloud. What is the first step I should be taking?
I'm unable to download the applications and I'm not sure why. I thought it had something to do with me having the trial prior so I went ahead and deleted it. And I still cannot download the applications. Am I missing a specific step in all of this? I was under the assumption that when I purchased creative cloud, it would be some sort of prompt to install the program (the way adobe normally works) then I would be able to install the applications separately.

Hi Poe7,
Welcome to the Community & thanks for being the Creative cloud member!
The first thing is to download Creative cloud desktop app which will help you to download all the apps available, go to https://creative.adobe.com/products/creative-cloud and download it.
Once downloaded, launch it and select any product to start downloading/installing within the app.
Thanks!
Ankit

After trial version expired and purchasing creative cloud membership programs still will not open

I keep getting "trial version expired" even though I have purchased the cloud membership around 3 weeks ago. I did the chat with someone who had me remove my cache, which did work for me to run Photoshop, but not for Dreamweaver. I installed a patch for the download manager that did not work as well. I have installed and uninstalled multiple times with no luck, and now have a project due Thursday!! Please help!!

I don't think these issues pertain to mine. There is something getting mixed up between my trail version (expired) and my new Creative Cloud subscription. Its like it can't see it for some reason. I was able to get Photoshop to work but Dreamweaver is being stubborn!! Please help my project is now due tomorrow... !! Thanks!
From: [email protected]
To: [email protected]
Subject: After trial version expired and purchasing creative cloud membership programs still will not open
    Re: After trial version expired and purchasing creative cloud membership programs still will not open
    created by Mylenium in Downloading, Installing, Setting Up - View the full discussion
Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual Mylenium
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I cannot install Creative Cloud or download new CC applications. What is the fix?

I cannot install Creative Cloud or download new CC applications. What is the fix?

I am on Windows 7 - 64bit.
I can not download the new Creative Cloud App from online in the Download Center.
When I try to by clicking on download, it opens the old Adobe Application Manager and Creative Cloud is not there to chose to install.
I was able to install most of my CC applications through the Adobe Application Manager.
I am unable to get Acrobat installed though. The Adobe Application Manager will download Acrobat Pro XI and extract it, but it has a little yellow ! sign that says Installation Failed.
If we can get the new Creative Cloud app installed, maybe I can get Acrobat Pro XI installed afterwards.
When I click the yellow error sign it gives me a web page with the following message:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 5 error(s)
----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} -----------
ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1612
ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Jeff\AppData\Local\Temp\{3DE38BDA-D215-4978-8277-673E111901C8}\Acrobat_11_0_0_C CM_MUI\Adobe CS7\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com
----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
ERROR: Error 1310.Error writing to file: C:\ProgramData\Adobe\Adobe PDF\Distiller\Example Files\RUNFILEX.PS. Verify that you have access to that directory.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1310.Error writing to file: C:\ProgramData\Adobe\Adobe PDF\Distiller\Example Files\RUNFILEX.PS. Verify that you have access to that directory.
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

I purchased creative cloud, but my lightroom still says: mobile trial expired

I just purchased creative cloud, but my lightroom still says: mobile trial expired.
I started this trial before I bought my CC license.

Hi There,
Kindly try out the steps mentioned in the below mentioned link.
I have a cc account photoshop & lightroom but cannot access mobile app for my ipad,I keep getting a free 30 day trial ?
Thanks,
Atul Saini

I purchased Creative Cloud single-app membership for Dreamweaver. Can I download this app on both my desktop and laptop?

I purchased Creative Cloud single-app membership for Dreamweaver. Can I download this app on both my desktop and laptop?

Yes, maximum of two activations at any one time.
Creative Cloud Help | Creative Cloud / Common Questions
"Can I use the software I download from Creative Cloud on more than one machine?"

Trouble with newly purchased Creative Cloud Team

I just purchased Creative Cloud Team with 5 seats. When we go to download the different applications, some only say "TRY". WHAT IS UP WITH THIS?!?!
I get Premiere and After Effects, but Photoshop only has a "TRY" button. My coworker isn't even seeing Premiere in his options! What is going on here?!
Someone, please help.
Thanks.

No worries, just follow some extra steps.
Did you assign seats to your coworkers ?
You have to log-in with the email and password of the Team manager; probably the one who purchased it - you as well ? Then look for the button to manage your team (assigning seats by inviting probably yourself and other users). Don't forget they all (you included) need to click the Acceptance link in the invitation email they received ! After that, the application buttons will display "Install".
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html

Is there a way to purchase creative cloud without a ever renewing yearly contract?

I graduate in about 6 months and need cs6 master suite but the terms of the contract say if I don't cancel, which may be hard because I will be joining the military, that it will be renewed automatically and I am wondering if there is a way to avoid that. So as to avoid paying for a product that I am not using is there a way to purchase creative cloud without an ever renewing yearly contract?

Options are to sign up for a month-to-month plan, or you can purchase a 3-month redemption card from a reseller like Amazon.

Cannot purchase Creative Cloud due to wrong locale

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