Cannot recieve email in Outlook 2013 Inbox

Set up Exchange Outlook 2013 email. Everything worked in the setup, however Outlook will only send but not receive inbox messages. Set up in Windows Mail and Apple phone and all is good. Only Inbox messages in Outlook not working.
Any suggestions?

Hi,
According to your description, I understand that outlook client can send but not receive messages.
I want to double confirm some points, please help me to collect answers to following questions:
1.How is the impact , one user or all users?
2.Cannot receive internally or externally?
3.How about receiving by using OWA?
4.Any error messages when cannot receive?
If OWA works fine, this indicate that an issue on the Outlook client side.
Please check whether the messages exist in the Junk E-mail folder. If yes, please re-configure the Junk E-mail Filter.
Please run Outlook safe mode to avoid some AVs and add-ins, or re-create profile for testing.
Please Send/Receive all Folder or Update Folder in Outlook.
Also try to collect related error message for the further troubleshooting.
Best Regards,
Allen Wang

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Cannot send emails with Outlook 2013

Hello, please can anyone help with the following. I can send & receicve emails via my BT Mail account but can only receive them with Outlook 2013. It used to work ok, I've not made any changes to the settings and I like to use it as a matter of convenience. Is it straight forward to put this right or should I remove the Office installation that it is part of and re-install it.Thank you

MBR123 wrote:
@ribblelancs. I got it sorted OK in the end m8ty but I do warn you I tried absolutely everything, nothing would work, even doing a back log 4 day restart of windows 8.1 did not help so in the end I had to do a complete fresh install of my Windows 8.1 pro package software and start all over again, installing office etc.., I know it sounds a pain in the ass and it is because I have now got to reinstall most applications again but I can assure you it fixes the issue with outlook 2010 email problems and now all works so that is what you need to do!.
You may have replied to this topic instead of the original.
However, uninstall / reinstall of Outlook 2010 is the one thing I didn't do, but I did disable and re-enable it, along with many other things.....
It did however prompt an upgrade to the full blown office 365, which is some improvement, at least..... But it doesn't dispute the fact that it wouldn't work without the separate usb wi fi adaptor until today.
It's all a muddle.
Take a look at the microsoft forums and you'll see that there's no real conclusion to a similar problem with Outlook, other than a suggestion to uninstall / reinstall, from scratch.

Emails show up on web but not in Outlook 2013 inbox

I have several email accounts and one of them that is working fine on Outlook 2013 is set up as a Microsoft Exchange account. But the other ones are set up as IMAP/SMTP accounts and the emails don't show up in the inbox, only on the web. When I check the
settings and run a test, everything goes through fine. Why don't the emails show up in my Outlook 2013 inbox? Help!

Hi,
What's the build number of Outlook you are using? Please first make sure you have installed all available updates. This is because Microsoft has released an update before which has fixed several IMAP issues in Outlook 2013. See:
http://support.microsoft.com/kb/2837618
If above doesn't fix the issue, we may also try the following steps to see the result:
1. Open Outlook, click File > Info > Account Settings > Account Settings.
2. Double-click your IMAP account to open the Change Account
wizard.
3. Click More Settings button, click Advanced tab.
4. Under Folders heading, type Inbox in the blank box.
5. Click OK and then click Next to complete the configuration.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Cannot send emails via outlook 2011

I have an iMac and I cannot send emails via outlook 2011. I get an error code 3210. Can anyone help?

Does not help.. my problem is a little different
I have an iMac and I cannot send emails via outlook 2011. I have 3 emails stuck in the sent box... They are not in my sent or inbox. Every time I send an email it first tries to send these 3 mails. for 2 I get an error code 3210 and for one "5.1.2 or other punctuation after the recipient's email address. g5sm23942864eem.4". I have an euronet account and not a hotmail account.

Missing emails on Outlook 2013, not happy.

Bought a new PC and on previous PC was using Outlook 2010, new PC uses Outlook 2013. After synchronising with the server I have emails dating back to 2009, which is fine, but there are a lot of emails missing from Nov 2014-Mar 2015. No matter
how many times I hit send/receive they just dont show up in Inbox. How can I get these emails back?

Hi
As per the information and details provided by you, to solve the issues of missing emails in Outlook 2013, please follow these steps: -
Get the files from old computer
Put files on New Computer
Create a Profile
More Settings
Add Old Data File (.pst)
Finishing Touches
Signature and Stationery
Do you leave mail on POP3 server? By default Outlook 2010 and Outlook 2013 automatically leave POP3 mail on the server for 14 days.
Things to keep in mind when you are preparing the new computer: -
You really only need to move the PST and create a new profile using this PST, the other files Outlook uses are created as you use Outlook.
If you use Windows Easy Transfer to move your Outlook data, you can need to recreate your Outlook profile as the move process can corrupt. You can only move user data,
not the program itself.
Your accounts are stored in the registry and need to be recreated on the new computer.
I hope this information will be helpful for you.
Thanks and regards
Shweta@

My phone does not recieve emails in the message inbox

i have a BB pearl 9105 and I can not recieve emails in my message inbox. My previous model this was set up automatically. I have tried disabling my firewall and enabling all options I can find on the device can any one help?
ROB

Hi and Welcome to the Community!
Well, are you receiving them at all? To some other folder? Or not at all? I hate to guess...but...if your device OS has the option, you can dictate what shows in Messages and what has separate icons:
Homescreen > Messages > > Options > (Main Message List Settings) or (Inbox Settings) or (Inbox Management) > uncheck/check what you want to suppress/show in Messages
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

How to increase the font size of emails in outlook 2013

Hi,
We are using outlook 2013 for emails.We want to increase the font size of the emails in outlook 2013 because the font size are too small and finding it difficult to read the mails in outlook 2013.
Is there any option available in outlook 2013 to increase the font size of the emails.
Your response and support is highly appreciated.
Regards
Pradeep.R

The zooming factor set via the zoom slider or by scrolling is not persistent.
You can set the font for messages you send (including the plain text messages you compose and read) in
File > Options > Mail, under Compose messages, click
Stationery and Fonts:
http://office.microsoft.com/en-ca/outlook-help/set-the-font-or-text-color-for-messages-you-send-HA102809463.aspx
More reference:
http://www.msoutlook.info/question/67
http://www.slipstick.com/outlook/email/to-change-the-font-on-incoming-messages/
(Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

I reset my apple password but i cannot recieved email on recovery email either on same email which i submit for apple id somebody hacked my apple id please help and worst thing i remembered security quitions but i cant remembered date of birth please help

i reset my apple password but i cannot recieved email on recovery email either on same email which i submit for apple id somebody hacked my apple id please help and worst thing i remembered security quitions but i cant remembered date of birth please help

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Also
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.

Cannot receive email in my Outlook 2013 Inbox

I am running Windows 8 and using Outlook 2013, IMAP. My laptop has stopped receiving emails; they do not show up in the inbox. Nothing had changed; it just stopped working. I can send emails, but emails received since this problem started are not in my Outlook
Inbox. Emails prior to this are visible in the Inbox, however.
I have checked the port settings, root path directory, and other Outlook settings. I have disabled all add-ins. When I log into my email via webmail, the emails are in the IMAP Inbox. I have checked the Account, and Outlook logs in and sends an email test
message correctly; it appears on my mobile phone, but not in my Outlook Inbox.
I ran the Outlook repair tool, and it fixed a minor issue. Nothing has worked here. Any ideas appreciated.

The quickest way to test this email account using the least amount of time is to create a new Outlook profile and configure the Imap account. A new .OST file will be created. Simply make the new profile the default so it's used the next time Outlook is opened.
There's no requirement to delete the original profile and in fact - DO NOT delete the old profile since you will lose your contacts/calendar/tasks at this stage.
The above scenario won't identify exactly "why" things stopped working but at least you'll know very quickly whether it's profile related or not. If you only have one email account and your "mail" component works then you'll need to do
the following to get your old contacts/calendar/tasks contained in the old profile since these are only stored "locally".
From within the original Outlook profile (the one where the Mail component has stopped working)
- create a new PST file
- copy the contacts/calendar/task folders from your original OST to the new PST
- close Outlook and switch to the new working Profile
- from the new profile - open the PST file
File --> Open & Export --> Open Outlook Data File (select the new PST file that was created
- copy the contents of those folders to the equivalent folders in the OST file (those will show as (This Computer Only) - when done
- right-click on the root of the PST file --> close
OR.........................(something to seriously consider regardless)
- instead of copying the items from the PST file to the OST file click on
File --> Account Settings --> Data Files tab --> make the PST file the "default" for the profile
(that will result in the contact/calendar/task folders being the default eliminating the risk of losing this data in the event you ever inadvertently delete the Imap account that created the OST file. You can't open an OST file separately if the email account
ever gets deleted nor can it be assigned when re-configuring the account the way you can using a POP account.)
Karl Timmermans [Outlook MVP] "Outlook Contact Import/Export/Data Mgmt" http://www.contactgenie.com

Weird emails showing in Outlook 2013 Inbox after Exchange 2013 PST Import

Hi there,
I've just done an Import PST from Exchange 2013 using the GUI, and when it is finished, I then open Outlook 2013 I am seeing a few strange emails in the Inbox.
The PST's were from Outlook 2007, and were previously used in with POP mail.
The message is like this:
Subject: Undeliverable: Not read: RE: Re: information
Your message did not reach some or all of the intended recipients.
Subject: Not read: RE: Re: information
Sent: 20/04/2014 11:08 p.m.
The following recipient(s) cannot be reached:
Big John on 20/04/2014 11:11 p.m.
Diagnostic code = MailRecipientUnknown; Reason code = TransferImpossible; Status code = 511
< #5.1.1 smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found>
The date and time of the message is during the import process.
Does anyone have any suggestions?
From a PST of around 8GB, I ended up with about 50 of these type of messages, mostly to the same recipients, but there were some different ones. From a mailbox of about 3GB, I got about 5 of these messages. From the smaller mailboxes I got none.
Thanks in advance,
Steve.

Hi Steve,
Please verify whether this issue occur in OWA.
If everything is OK in OWA, it seems the .pst import completed successfully. Let's perform troubleshooting on the Outlook client side.
1. Please run Outlook under the safe mode to avoid some AVs and add-ins.
2. Please try to re-create profile to refresh the caches.
3. Please also check whether the missing messages in others' folders or subfolders.
I want to know that why you exported to .pst from Outlook 2007 and imported it into Exchange 2013. Did you migrated Exchange server from 2007/2010 to 2013?
If it is the case, I suggest moving mailbox from Exchange 2007/2010 to Exchange 2013.
Please correct me if there is any misunderstanding.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Cannot access read emails in Outlook 2013

I have Outlook 2013 and cannot read my read emails. The "ALL" tab at the top does NOT work. I have even done a search using the senders email and it still does not find it. This is crazy to not have access after reading an email.
What good is an email program if you can not do that. I will not renew my subscription to such a lousy email program.

Hi,
Sorry for the inconvenience caused. We'll try our best to resolve the problem.
Can you see the read emails from web access?
What happens when you click "All"? Did you get a message "We didn't find anything to show here"?
Please try to switch to another View to check if the issue persists. Click
VIEW tab > Change View > select another view to check if the "All" works properly.
We can also try to start Outlook with /cleanviews command-line switch to check the result. Exit Outlook, press Windows key + R to open the Run command and then type
outlook.exe /cleanviews, press Enter to check if this fix the problem.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support

Outlook 2013 - Inbox not showing count of unread emails

Ever since moving to Outlook 2013, some of our users are experiencing issues where their inbox does not show the count of unread emails. These user's are working in cached exchange mode. Taking them out of cached exchange mode, deleting OST file and then
putting back in cached exchange mode usually resolves the issue. However, this is only temporary and the problem comes back. We are running Exchange 2010.
Any suggestions on how to resolve this issue for good?
Thanks.

Hi
As per the information and details provided by you, to solve the problem of Outlook 2013, please follow these steps: -
I was also having the same problem. At the top of the
Inbox, I clicked “Unread” (which is new to
Outlook 2013, and different than the Unread, Mail search folder). It showed a message, something like,
“there are more items on the server”, and gave me a link to view the items. When I clicked the link, no items appeared, but my unread mail indicator on my
Inbox went away.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

Re: Cannot receive BT Mail emails in Outlook 2013

I USE W 8.1 - YAHOO - OULOOK 2013.
YAHOO IS CONTINUALLY RECEIVING DELAY AND NON DELIVERY MESSAGES FROM THE HOTMAIL POSTMASTER.
THEY REFER TO EMAILS THAT I HAVE SENT AND ARE NOT SPAM NOR HAVE THE ADDRESSEES RECEIVED THEM.
THESE DELAY AND NON DELIVERY MESSAGES DO NOT COME IN TO MY OUTLOOK 'IN' BOX?
IN ADDITION A BT MAIL ICON HAS APPEARED ON MY START SCREEN WHOSE CONTENTS ARE A MIRROR IMAGE OF MY YAHOO EMAILS BOTH IN AND OUT - WHY?
MANY SEEM TO THINK W 8.1 AND OUTLOOK 2013 DO NOT WORK WELL TOGETHER AND ITS BETTER TO USE WLM?
ANY ADVICE AND GUIDANCE WOULD BE MOST WELCOME.
THANK YOU.

It is quite easy to set up WLM and just try it and see if there is any improvement. You needn't delete anything from Outlook 2013.
PS You seem to have hit the Caps Lock key.

Flash Player update 16.0.0.235 prevents pictures in emails downloading Outlook 2013

Windows 7 64-bit. Updating Flash Player from V 15.0.0.246 to recently released V 16.0.0.235 causes an unintended consequence. Within Outlook 2013, images/icons included within a HTML email are prevented from downloading, leaving the red crosses where they should be displayed. The option 'Click here to download pictures' no longer appears above HTML emails, and pictures/icons do not display within emails from sources already in 'Safe senders list'. I could not find a solution and have had to use 'Restore Point' to revert to previous version of Flash Player to restore normality. The conclusion is that there is an issue with V16.0.0.235 that interferes with Outlook 2013.
Adobe please look at this issue.

To Jeromie: What you note ... that everyone else, including the folks that write and maintain this software, USE it .. is understood and all the more frustrating! I do respect you guys and appreciate your comments! As I said, I am no tech person, just 'get by' reasonably with my functionality on computers ... but can follow reasonable directions. I too get intrigued, as you say, at least as a curious/interested outsider. I keep our PCs up to date (automatic and periodic manual checks) and we don't game, visit 'questionable' sites or download a lot of anything .. and are very careful and 'smart'- careful - users of email and the interwebs. I just know from when I worked (I'm retired), our office IT persons were good about sharing their own frustrations with oddities with software of many stripes and the way a small 'glitch' would effect one PC or server and not several others. So I'm glad to see someone looking at this with some level of interest. It is not unlike that recurring issue with my RAM truck ... makes the darndest sound at only odd times that cannot be intentionally duplicated and the techs don't have a clue. "Bring it in when it does it again" .. "but it doesn't do it constantly and it just suddenly stops" .. "Sorry, don't know what to tell you" .... And these days, it too could be a software issue!
An update: When I uninstalled Flash and opened Outlook, graphics that only a moment earlier would not open, just popped open as normal! Then an hour or so after posting on this topic on 1/17, I re-installed Flash and everything continues to function just fine in Outlook. The only common denominator seems to be Flash Player (or something associated with it), no? Seems there are so many interconnecting aspects to these interdependent software codes that it doesn't take much for even one or two individual machines to have an odd aspect to their configuration or something that creates this kind of 'software confusion' that flips a switch or something.
Adopee is a very frustrating piece of software ... gotta have it so often, but it has issues. It repeatedly crashes on any machine I've ever used. No common denominator, it just up and quits after running fine for X days, or X hours. Then you reload and you're back up. And now I see on Computerworld Security: January 27, 2015, that Adobe isn't minding their own store again. So I disabled it from automatically loading in FFox. Hope I don't have this issue again, but maybe it's like the old PC adage, "if it locks up, just reboot"... but what a pain. THX

I can't set up sky email on Outlook 2013 running on Windows 8. I have followed the help

I have followed the help section guidance for Outlook 2010 and double checked the settings are correct. I get the following error message
Send test e-mail message: Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 554 Transaction failed : Cannot send message due to p
- please help me!

HiI run outlook 2013 on windows 7 set up as follows: page 1type in your email address and your sky email password then click nextpage 2check the manual set up box then click nextpage 3check the 'POP or IMAP' then click nextpage 4In the incoming section add pop.tools.sky.com in the outgoing section add smtp.tools.sky.comIn username put your full sky email addressIn password put your sky email passwordtick box to remember password
tick box to require login using Secure password Authentication (SPA)
UNCHECK the Test Account settings
Click on More settings buttonOUTGOING SERVER TAB
tick my outgoing server (SMTP) requires Authentication
check use same settings as incoming mail server ADVANCED TAB
Incoming server change setting to 995
tick box for encrypted connection SSL
outgoing server change settings to 465 In the drop bx for encrypted connection add SSL adjust the delivery settings to your usage
Tick the test box
Click next
you should be good to go!

Cannot recieve email in Outlook 2013 Inbox

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