Outlook 2013 - Inbox not showing count of unread emails

Ever since moving to Outlook 2013, some of our users are experiencing issues where their inbox does not show the count of unread emails. These user's are working in cached exchange mode. Taking them out of cached exchange mode, deleting OST file and then
putting back in cached exchange mode usually resolves the issue. However, this is only temporary and the problem comes back. We are running Exchange 2010.
Any suggestions on how to resolve this issue for good?
Thanks.

Hi
As per the information and details provided by you, to solve the problem of Outlook 2013, please follow these steps: -
I was also having the same problem. At the top of the
Inbox, I clicked “Unread” (which is new to
Outlook 2013, and different than the Unread, Mail search folder). It showed a message, something like,
“there are more items on the server”, and gave me a link to view the items. When I clicked the link, no items appeared, but my unread mail indicator on my
Inbox went away.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

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Outlook 2013 client not showing number of unread items

Hi there!
Exchange 2010 SP3 with latest CU.
Outlook 2013 with latest Windows update.
Lately (let's say about 1-3 months) we see that in Outlook 2013 client some folder are not showing the number of unread items.
This thing stopps working randomly and yes if we look under folder properties, option: SHOW NUMBER OF UNREAD ITEMS is enabled.
We believe it's some kind of bug.
Anyone else experiencing the same thing and how to solve it?
with best regards,
bostjanc

Hi,
Does this issue happen to multiple users?
When you view the folder that has unread emails, is there any unread email with the blue "unread" line before the unread email?
Please first try to start Outlook with /cleanviews switch to check if this issue is caused by corrupt view. To do this, press Windows key + R to open the Run command, type
outlook.exe /cleanviews and press Enter.
Besides, if this issue happens again, you can try to close Outlook and then open it in safe mode (hold CTRL key and double click Outlook icon to open it) to check the result.
Hope this helps.
Regards,,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Outlook 2013 folders not showing unread email count for incoming emails

When a new email comes in, it would show up in its folder in bold, indicating it's unread email, which is good, but there is no blue number (unread email count) next to the folder. Outlook repair didn't help. No one else on the network has this problem.
How to fix it so when a new email comes in the unread email count would update itself?

Hi,
Does this issue happen to all folders (including Inbox)?
Please right click on one folder, and select Properties, and make sure the "Show number of unread items" option is selected. If it is already selected, change it to "Show total number of items", click OK. Then, change it the "Show
number of unread items" again to see the result.
Please let me know the result.
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Steve Fan
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Outlook 2013 Signatures not showing up at all after transferring signatures from Outlook 2010

Hello,
first time on here asking a question needing help. I recently bought a new machine, windows 7 Pro and Outlook 2013. I successfully brought over my .pst files from my old machine running Outlook 2010, Windows 7. This was great and easy, got to keep
all my settings, rules, and private folders for Outlook 2010 right into Outlook 2013. Then it was time to move my signatures over, I did so with ease however when I went to my signatures in 2013, NOTHING was present, not 1 out of 30 signatures I have.
I sure dont want to rewrite each one over again. I restarted, made sure the signatures were in the right spot in Outlook 2013. I also tried putting the signatures in another folder and importing them in, nothing. What is the deal? Can someone please
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Just to check, so you went into C:\Users\%username%\AppData\Roaming\Microsoft\Signatures on your old machine and copied ALL of the files & folders you found there, and moved them over to the same folder location on your new machine.
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Outlook Anywhere does not show http in test email auto-config under protocol

Hi,
It seems simple to configure/enable Outlook Anyway but I am unable to get it works in my environments.
Background
1. Add feature for RPC over http
2. Enable Outlook Anywhere for all CAS
3. Properties CAS -> Outllo Anywhere -> mail.abc.com (External host name) with NTLM authentication
4. Set-OutlookProvider EXPR -CertPricipalName msstd:mail.abc.com
5. Configure Outlook client -> Connection tab -> Outlook Anywhere -> Select "Connect to Microsoft Exchange using HTTP
6. Under Exchange Proxy Settings
-> Connection settings https://mail.abc.com
-> Select "Connect using SSL only" and "Only connect to proxy servers that have this principal name in their cert" with msstd:mail.abc.com
7. Select both "On fast network" and "On slow network"
8. Under Proxy authentication settings -> NTLM Authentication
Anything I have missing? How to test internally?
P/S: I am having E2010 SP3 RU2 with Outlook 2010
Please advise. Thanks.
Kelvin Teang

The root cause is MAPIBlockOutlookRpcHttp = True
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Inbox emails downloaded in Outlook 2013 but not my others folders emails they r showing empty in outlook

Inbox emails downloaded in Outlook 2013 but not my others folders emails they r showing empty in outlook

Hi,
What’s your account type using in Outlook? IMAP account or Exchange account?
Please make sure your Outlook 2013 is updated to the latest version. Then click Send/Receive > Send/Receive All Folders to manually download mailbox data files from mail server to Outlook data file. If it fails, please recreate the IMAP account in Outlook
to have a try:
http://support.microsoft.com/kb/829918
Additionally, if you are using IMAP account, we can also refer to the following article for more IMAP Syncing issue troubleshooting:
http://www.msoutlook.info/question/840
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please
make sure that you completely understand the risk before retrieving any suggestions from the above link.
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Winnie Liang
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Emails show up on web but not in Outlook 2013 inbox

I have several email accounts and one of them that is working fine on Outlook 2013 is set up as a Microsoft Exchange account. But the other ones are set up as IMAP/SMTP accounts and the emails don't show up in the inbox, only on the web. When I check the
settings and run a test, everything goes through fine. Why don't the emails show up in my Outlook 2013 inbox? Help!

Hi,
What's the build number of Outlook you are using? Please first make sure you have installed all available updates. This is because Microsoft has released an update before which has fixed several IMAP issues in Outlook 2013. See:
http://support.microsoft.com/kb/2837618
If above doesn't fix the issue, we may also try the following steps to see the result:
1. Open Outlook, click File > Info > Account Settings > Account Settings.
2. Double-click your IMAP account to open the Change Account
wizard.
3. Click More Settings button, click Advanced tab.
4. Under Folders heading, type Inbox in the blank box.
5. Click OK and then click Next to complete the configuration.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
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Outlook 2010 contacts not showing phone number in Lync 2013 client

Hi,
We have Lync 2013 with Exchange 2010. Recently we started upgrading Lync clients from 2010 to 2013.
A few users started reporting that their local Outlook contacts does not show phone numbers in Lync 2013 (working with 2010)
I have installed the august patch which should solve this issue
981751 - Lync 2013 does not display telephone number of an Outlook 2010 contact in the contact card
Any idea where to look next?

Hi Tobias Borgen Nielsen,
Lync expects all the phone numbers to be in the E.164 format, meaning they should be +1-111-11111111 etc. If they’re not like this, you will have to normalize them if you want Lync
to publish them.
The related article for your reference.
Lync not populating contact cards phone numbers from Active Directory (Or: How to normalize AD phone numbers for Lync Server 2010 and 2013)
http://y0av.me/2012/02/23/normalize_ad_numbers/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or
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Weird emails showing in Outlook 2013 Inbox after Exchange 2013 PST Import

Hi there,
I've just done an Import PST from Exchange 2013 using the GUI, and when it is finished, I then open Outlook 2013 I am seeing a few strange emails in the Inbox.
The PST's were from Outlook 2007, and were previously used in with POP mail.
The message is like this:
Subject: Undeliverable: Not read: RE: Re: information
Your message did not reach some or all of the intended recipients.
Subject: Not read: RE: Re: information
Sent: 20/04/2014 11:08 p.m.
The following recipient(s) cannot be reached:
Big John on 20/04/2014 11:11 p.m.
Diagnostic code = MailRecipientUnknown; Reason code = TransferImpossible; Status code = 511
< #5.1.1 smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found>
The date and time of the message is during the import process.
Does anyone have any suggestions?
From a PST of around 8GB, I ended up with about 50 of these type of messages, mostly to the same recipients, but there were some different ones. From a mailbox of about 3GB, I got about 5 of these messages. From the smaller mailboxes I got none.
Thanks in advance,
Steve.

Hi Steve,
Please verify whether this issue occur in OWA.
If everything is OK in OWA, it seems the .pst import completed successfully. Let's perform troubleshooting on the Outlook client side.
1. Please run Outlook under the safe mode to avoid some AVs and add-ins.
2. Please try to re-create profile to refresh the caches.
3. Please also check whether the missing messages in others' folders or subfolders.
I want to know that why you exported to .pst from Outlook 2007 and imported it into Exchange 2013. Did you migrated Exchange server from 2007/2010 to 2013?
If it is the case, I suggest moving mailbox from Exchange 2007/2010 to Exchange 2013.
Please correct me if there is any misunderstanding.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Outlook 2013 are not opening and showing pst files are not closed properly

Hi
Outlook 2007 has stopped working and showing close the program. Again,we re-started then outlook 2007 and it has opened and taken the backup of pst files in a separate hard drive.
The pst file was repaired in scanpst.exe and again i have tried to put the pst file back in outlook 2007.It was hanging and suddenly i have uninstalled 2007 and started installing outlook 2013.
2013 applications like word,excel,power point are opening and outlook 2013 are not able to open and showing pst files were not closed properly.
Again i have un-installed and re-installed the outlook 2013.still we are not able to open the outlook.
Need your support at the earliest to fix the issue.
Thanks

Hi,
What's the .pst file used for? Archive? Or you set up a POP3 account and want to import the emails from the .pst file?
Another question, you mentioned you installed Outlook 2013 and it didn't open either. Was this from the beginning right after you installed Outlook 2013, or after you did something such as create a new Profile, set up a new account and tried to import the
.pst file?
Kindly answer my questions so I can understand the situation better.
I've seen some of this issue caused by the anti-malware software, check your anti-malware software to see if it's trying to interfere with Outlook - things like real time email checking can sometimes cause these kinds of problems. To troubleshoot, we can
simply disable the anti-malware software temporarily to see the result.
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 does not print "To:"

Hello All,
I have a few .eml files that are not printing correctly in Outlook 2013. After opening the files and selecting to Print or Print Preview, the "To:" header does not print. It is just simply excluded. If the same file is opened in Outlook 2010, the
message prints properly.
Other emails in my inbox print properly, so the issue is on the files. Any ideas? Thanks in advance for your response!

Hi,
I didn't reproduce this issue in my Outlook 2013.
If you just print an email from the list (not a .msg file), does this issue persist?
Outlook keep its printing style settings in a file called OutPrnt. We could solve this issue by renaming the OutPrnt file to .old when Outlook is closed.
You can find this file:
drive:\Users\<user>\AppData\Roaming\Microsoft\Outlook
We can also create a new profile to test if this issue exist:
http://support.microsoft.com/kb/829918/en-us
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 will not connect to specific networks outside the office

Outlook 2013. I can connect to any Wi-Fi network I have attempted...but Outlook 2013 will not connect to my home network. I have tried clearing the dns cache as well as re-creating the account. Outlook works fine at the office, fine at
hotels, fine at restaurants, but won't connect at my house using either a wired or Wi-Fi connection.
Any suggestions?

Hi
As per the information and details provided by you, to connect the Outlook 2013 from outside the office, please follow these steps: -
This is usually the result of authentication issues. In order to prevent strangers from using their
SMTP server to send spam, many ISPs require users to authenticate when they try to send email while accessing the server from outside the network. In many cases, users will also need to use a different
port number and may need to use SSL.
To check or change the outgoing server authentication, you need to open the
Account setting dialog. In Outlook 2013, this is on the
File tab.
Click on the email account, then click the
More Settings dialog and select the Outgoing server tab to check the authentication settings.
Enable
My outgoing server (SMTP) requires authentication and select
Use the same settings as my incoming mail server. These settings will often work both at home and when travelling.
You will also want to check the port and
SSL settings on the Advanced tab. Commonly used port number are
587, 465, and 1025 but if these don’t work, you will need to check your mail providers support pages for the correct port number. You may also need to select
SSL or Auto for encrypted connections, again, this information should be on your mail providers support website.
Note: - Once you make these changes, you should be able to send email from home.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

Outlook 2013 will not start up

Outlook 2013 Will not start. Get the following message:
"Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened."
We have Microsoft Office 365 Home Premium edition. We are using an exchange server for email. We have confirmed that the email has been set up correctly and we do know that Microsoft was able to fix it once. After they left the remote
session, we shut down Outlook and restarted it. We received the same error message as written above.
Microsoft did tell us it was an Outlook software issue.

Hi,
Please check if Outlook can start with the switch "/resetnavpane":
Press Win + R and type “outlook.exe /resetnavpane” in the blank box, then press Enter.
If this issue persists, we need to create a new profile to setup the account, then test if this issue still exists:
http://support.microsoft.com/kb/829918/en-us
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Melon Chen
TechNet Community Support

Calendar entries made on my Windows 7 desktop in Outlook 2013 do not synch with my iphone

calendar entries made on my Windows 7 desktop in Outlook 2013 do not synch with my iphone
However, entries that I make on my iphone do update my computer.
I have setup and icloud account.

Hello bobeyay,
Thanks for using Apple Support Communities.
Please follow the steps in the article linked to below to troubleshoot this issue of your iOS devices not being recognized by iTunes.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
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OUtlook 2013 can not connect to exchange 2013 after exchange maibox member of DAG failed.

hi ALL
OUtlook 2013 can not connect to exchange 2013 after exchange maibox member of DAG failed.
Exchange environment contains 2 Exchange Mailboxesserver ,( one Failed , virtual Machine)
2 cas Servers
first databases could not be mounted but after we run the below command , users can use OWA but outlook could not connect
Start-DatabaseAvailabilityGroup -Identity DAG -MailboxServer MBX1
please support
thanks

Hi,
According to your description, I understand that Outlook client cannot connect to Exchange server 2013 while one member of DAG failed.
If I have misunderstand your concern, please do not hesitate to let me know.
I want to double confirm whether all account store in MBX1 experience this issue, users in MBX2 works fine.
Please run following command to double check the database status:
Get-MailboxDatabase –Status | select Name,Mounted,MountedOnServer
If it works in OWA, the issue may be related to Outlook side. Please run “Test E-mail AutoConfiguration” and “Outlook Connection Status” to get more details, expecial the setting of proxy server, it’s more helpful
for further troubleshooting.
Additional, please try to recreate a profile for testing. Besides, please move active DB back to MBX1.
Best Regards,
Allen Wang

Outlook 2013 - Inbox not showing count of unread emails

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