Cant update to PPro 4.1 Adobe support ignore me

Did a clean install of PPro CS4 on Vista 64 OK. Ran the 4.1 update - says it installed OK. Go to run CS4 and get error message - "Audio Filter Host.dll not found. Reinstalling may fix the problem" I reinstalled the OS , (formatting C drive), reinstalled CS4, update to 4.1 and get the same problem. I need to run 4.1 to be able to use my Matrox RTX2 card. Help please?

Did you run the update process from the program, or did you download manually and install from your hard drive?
Premiere Updates http://www.adobe.com/support/downloads/product.jsp?product=98&platform=Windows

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I cant update Premiere Pro CC on Adobe Creative Cloud. Im getting impatient. Please help me.

I cant update Premiere Pro CC on Adobe Creative Cloud. Im getting impatient. Please help me.

A few customers reported a similar problem in this thread: http://forums.adobe.com/message/5847024#5847024.
They reported getting an update error: U44M1P7. Are you getting the same error? Some other error?
One of them reported that the cleaner tool here resolved his problems: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

I cant update Adobe After Effects

I download update Adobe - After Effects : For Macintosh : Adobe After Effects CC (12.2.1) update .
When i run Adobe Patch Installer i cant update :/
"Adobe Application Manager is running"
It is not running :/
Please help me

If you are having that much problem with the very basics of the software, then I recommend contacting Adobe Customer Service:
http://www.adobe.com/support/contact

Adobe Support is Aweful: Illustrator Update Issue

Anyone having a problem with Illustrator Up-Dates? After spending about eitht hours with technicians issue is still unresolved. Below are case notes.
Case #0182211411
Updated
Wednesday, April 13, 2011 10:07:34 AM PDT
Opened
Thursday, March 31, 2011 4:45:40 PM PDT
Status
Open - Pending Adobe Response
Product
Adobe Design Premium CS5
Support contract
Adobe Support Program
Subject
Update Failed
Notes & responses
Notes from Customer
Wednesday, April 13, 2011 10:07:34 AM PDT
Issue is not resolved.
Latest technician was a total waste of time. Had not read previous case notes, had me retry procedures that had failed on previous t
hree attempts to work with technicians.
Wanted me to delete and reinstall entire CS5 Suite with a new user account: said it was a Microsoft registry issue, not an Adobe pro
blem. I lose two days of work, and have to reinstall all plug-ins for the entire suite. Asinine for a problem with Illustrator.
How about some competent help for a change? How about repairing Illustrator registry (if that, indeed, is the problem)?
Notes from Customer
Friday, April 1, 2011 3:33:47 PM PDT
Thank you Adobe support for more wasted time, non-solutions, and non-call backs.
Spent 40 minutes on hold yesterday, spoke with a technician who was running through the standard diagnostics, and was disconnected a
fter about five minutes.
Spent about 50 minutes with a young woman this morning who was also unable to do anything. She wanted to uninstall and reinstall the
entire suite, which I declined to do.
Another tech called, and an appointment for 2:00 PM was set up. It is about 3:30 PM, and still no call back.
After researching the issue on non-Adobe sites, I was able to get the Toolkit up-date to work. Illustrator will still not up-date (s
ee attached error messages). I tried uninstalling and reinstalling, same result.
Thanks again for the lack of support!
Dan Clements

Microsoft was very helpful in resolving this issue. There is also an error in Adobe's Cleaner Tool: Microsoft's Installer CleanUp Utility is no longer recommended for anything other than Office, as it may corrupt Windows 7 files, and is not available from Microsoft.
Situation
Apparently the attempted install of Illustrator patch 15.0.2 corrupted some Illustrator, as well as Windows 7 files.
Solution
The solution was to run a Windows 7 [in my case Professional] "in-place up-grade." This essentially reinstalls Windows while retaining all install and other information. Worked flawlessly.
Second step was to run generall follow Adobe CS 5 Cleaner Tool instructions. Illustrator would not totally uninstall, but the error log indicated that the problem was deleting some empty directories. It appears they were write protected [a change an Adobe Tec had me make], so I manually deleted them. Please see note above about Microsoft's Installer Clean-Up Utility: it is no longer available from Microsoft.
On reinstall there were a number of error messages, which did not appear too important. I ran install a second time, then applied up-dates for the next few hours.
All up-dates were successfully downloaded and installed, and the past two days the suite seems to be working fine.
Wrap-Up
Thank you Microsoft and Milenium. Continued thumbs down for Adobe support.

Adobe Support cannot update my credit card

I have a 6 person team on a CC account. We moved our shop to a new location and had to update our billing information. Your support team in India cannot update my Credit Card information.
I called as soon as I got the message through CC that there was a problem. Here we are almost a month later after multiple attempts to update my CC# information now my "team" is not able to work today. 5 people without the ability to use your product. (my product - because I am a shareholder as well).
Dennis Baughman
Midtown Signs - Please call me.

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I'm using windows 8 and when I open premiere pro then it says i need application manager, so i get it and that says i need adobe support advisor but that is discontinued and now i cant use adobe premiere pro

I'm using windows 8 and when I open premiere pro then it says i need application manager, so i get it and that says i need adobe support advisor but that is discontinued and now i cant use adobe premiere pro. what do i do now?

Do a clean (re)install:
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

I cant update my adobe flash

I cant update my adobe flash and now i cant watch youtube vids ! PLEASE HELP MEEEE

Have you tried downloading the latest version of Adobe Flash?
http://get.adobe.com/flashplayer/?promoid=BUIGP
If that doesn't work then use the official uninstaller and try reinstalling it.
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

Cant' ftp to adobe support website

Hello. I'm having a problem trying to ftp supporting documentation to Adobe for
a web case rrcord I have opened. I'll paste below the instructions Adobe provided
in the case record. When I try to folllow the directions, I copy my folder and try
to paste in the "drop" folder at website
I right click my folder on the desk top and select COPY. I then try to PASTE
into the "drop" folder but nothing happens, I tried dragging the folder and dropping it
on "drop" but can't seem to get that to work either.
Can anyone tell me what I am doing wrong? Or if command line FTP is an option,
what site do I FTP to and what would I use for username and password?
Thanks
Jake
Directions from Adobe support: :
If the pdf file size is less than 5 Mb, please upload it through the
web-case, else, upload it through ftp link so that we can reproduce the
steps at our end,please follow the steps below:
1) Please create a new folder on your desktop with the name as 'Jake
Dunn 181388476'
2) Please put all the files to be uploaded in the above folder.
Go to link ftp://cust-ul:[email protected]/[email protected]/
Please try to find 'Drop' folder by selecting any folder and keep
hitting 'D' on your keyboard till it highlights the 'drop' folder, open
this folder and copy and paste folder 'Jake Dunn 181388476' from your
desktop to this location.
Kindly update the web-case with the above requested information and we
would try our best to research the issue and provide you with a
resolution.

Hi. Thanks for response. I was only trying to follow support's directions.
i.e
Please try to find 'Drop' folder by selecting any folder and keep
hitting 'D' on your keyboard till it highlights the 'drop' folder, open
this folder and copy and paste folder 'Jake Dunn 181388476' from your
desktop to this location.
I spent almost two hours on phone with support on two occasions
trying to get this to work. There are hundreds of directories out
on Adobe's ftp site that look a lot like individual web case directories.
If I can only upload files how do I get them into a directory named
'Jake Dunn 181388476' (no quotes of course).
All I want to do is ftp some files to their "drop" directory. I already renamed all the files
so that they include the string "Case_#0181388476......" in the file name so if I have to
upload individual files Adobe support will be able to identify them.
If command line FTP is supported I'd liek to find out how to use it.
Obviously a lot of folks have uploaded files successfully. I'd like to be one of them.
Thanks again

Hello adobe support, is it possible to download for adobe update server only updates for windows ?

because the server downloading for both win and mac.
thanks
Sharoni

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

CANT UPDATE PAYMENT INFO WITH PREVIOUS PURCHASED!!!

hi, i wanna ask you, why i cant update apps? they said that i owe apple for previous purchased. i think that i already pay the apps. please help me! and i cant update my payment info, i cant put it to none!!!!

Not sure if this helps .. but it appears that whenever Adobe's payment processing backend has some internal issues, it puts the subscribers into some HELL. The only way I found it to be working is - call the customer support from your country, and speak to a CSE.
The same incident happened to me this month. Subscription failed warnings, and Email alerts. I logged into my account, but could not update credit card details. When I tried adding another card, it throwed errors. So I called the local Adobe Customer support, and gone through the painful IVR thing. But at the end I was able to reach a CSE and he helped in fixing the issue.
The Solution:
Call Adobe Customer Support.
For your country specific support numbers check this page:
http://helpx.adobe.com/x-productkb/policy-pricing/customer-alert-2.html
PS : It is pathetic that Adobe's payment processing is not upto the quality, and recent breaches has made the life of subscribers bad. I really love those old Retail boxes. I never had any billing issues.

Cant update credit card details even using chrome

Hi,
I cant update my credit card info, I have tried lots of time and with chrome and I always get this message below, its very frustarting and wasting a lot of my time.
Please advise,
Thanks,
Ben
'We're sorry, something seems to be wrong on our end. Please try again later.'

Yes I'm facing the same VERY FRUSTRATING PROBLEMS.
Thanks Romsinha for you kind words and I know that it's not your fault, but it's not enough to try to fix this issue over the
chat or phone. It needs to be escalated to whoever at ADOBE manages Creative Cloud Bugs.
I just logged the following under the "Creative Suite" Bug reports, since I can not find anything CC related:
******BUG******
THIS IS A CREATIVE CLOUD BUG FOR
WHICH I COULD NOT FIND ANY REPORTING OPTION IN THE DROPDOWN BOX
Concise problem statement:
Extremly frustrating issue with updating credit card details
Steps to reproduce bug:
1. Log in to my Adobe Account
2. Go To 'My Products and Services'
3. Find that my Creative Cloud Subscription needs credit card details updated
4. Click on update and then edit credit card info
5. See that the credit card info has updated
6. Wait for Adobe to deduct payment from my account.
7. On next day get notification that I'm one day closer to my membership running out (due to me not having updated my credit card details - apparently)
8. Get in touch with Support over 24/7 Chat
9. Actions that are suggested to me, are steps 1-6 which I (being very frustrated) execute AGAIN.
10. Wait for steps 7-8 to repeat
11. Contact Adobe Phone "Support"
12. Have Adobe suggest me to repeat steps 1-6.
13. Me being very very frustrated doing the same f****ing thing again, using two different credit cards, both which work perfect with any other, offline (in supermarket) and online - transaction.
14. Have steps 7-8 repeat again.
15. Trying to find other ways to bring it to ADOBES ATTENTION THAT THERE IS A PROBLEM, AND THERE ARE EVEN FORUM POSTS WITH OTHER PEOPLE REPORTING THE SAME ISSUE.
16. Me not finding an option to report bugs for Creative Cloud and Hence deciding to log the request under Creative Suite (hoping that one of you guys will take on the responsibility & courage to forward this to the Creative Cloud Department
17. Thanking you for having taken the time to read this and hoping that I can get this issue resolved - since I require CC for my daily work.
Results: NONE SO FAR
Expected results: That my credit card is used for the continuation of my CC membership.

Cant update apps on Creative Cloud

I cant update my apps. Creative Cloud tells me to retry or contact customer support. Ill retry but nothing happens. Whats wrong?

Ndanty if you would prefer you can contact our support team to assist with reviewing your download logs. This would help you determine the specific failures. If you are facing a quality of service issue then the logs will help confirm this as there will be failures within the logs. The log files are located in the following locations:
Windows: %temp%\AdobeDownloads\
Mac OS: ~/Library/Logs/Adobe/AdobeDownloads/
You are welcome to contact our support team at Adobe - Contact Support – Download and Installation. You are welcome to reference this discussion as well.

MY CC SUBSCRIPTION HAS BEEN SHUTDOWN – TOLD PAID BY ADOBE SUPPORT - UNABLE TO WORK

I am currently shut down by Adobe. I can't use any products on the Creative Cloud. Adobe has had a gun to my head for the past 7 days and just pulled the trigger. I am currently unable to work. I have used 3 credit cards with Adobe on this account and all have failed at some time over the years that creative cloud has been in existence with one having to be terminated because of the hack issue. I've spent 3 days with Adobe support this week and now I'm on my fourth day of several hours each day trying to get this solved. It started on December 12th when my auto payment wasn't accepted and I received an email to please update my payment information. I checked and nothing had changed and just re-entered the same correct information. The cloud apps still worked but I was getting the dreaded countdown timer. On December 15th I had 27 Days left. On December 15th on another machine I had 26 Days left. On December 16th, I didn't get the countdown timer on any machines. On December 17th, I had 25 days left. Then after speaking on the 4th day with Adobe Support (800-833-6687) and being assured that everything is fine, ignore the timer, your payment has gone through and been accepted, I received an email from Adobe Creative Cloud that my Creative Cloud membership has transitioned from Paid to Free. What happened to the 25 days I had 4 hours ago? That made me have to call Adobe Support again that day and listen to another agent (names are available if needed) tell me that everything is fine your payment has gone through ignore all emails and messages. I will check back with you tomorrow to make sure all is ok.
December 18th - TODAY MY CREATIVE CLOUD ACCESS HAS BEEN SHUT DOWN. That means none of the Adobe applications will work. All that happens is the Application Manager opens with the countdown timer two big red 00's saying "Please Check Your Billing Info." anytime I try to open an Adobe application This means nothing works. I can't perform any business design functions. NO ACCESS TO CLIENT FILES ON THE CLOUD. Supposedly you have 30 days to take care of billing problems. I went from 25 days to 0 days in one day. Shutdown. The Adobe Customer Service Agent has not called back yet today. By the way my bank paid Adobe $53.14 on December 15th. Adobe also charged a temporary authorization on December 17th of $1.00. It's very hard to keep my true feelings suppressed about the past 6 days events.
Thanks for the special holiday present Adobe.

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

What to do when Adobe's indifference is "destroying" your business? Where to contact when normal Adobe support don't help?

I have tried to get help 2 weeks using Adobe customer service. I have chatted with supervisors and normal staff “million times” and only one time I have talked with normal phone support. Phone support promised follow up the case and call me back next day between 9-10 am but nobody called. Many times chat support have swear that someone from phone support will call me back but I haven’t get any call. Every time chat support just apologize and say that we understand that you are frustrated. Every time chat support says that someone will get back to me by email / phone asap. No emails or calls as they have promised. I have got 2 times email and emails including something which not help anything, when I contact again to the chat support they just apologize and say that someone get back to me again. But nobody get. Last 3 days they have said that I have to just wait, my case has transferred to the upper level. But same time they promised that someone from upper level will contact me urgently… they will call me and send email. No calls/no emails. Yesterday supervisor from normal chat support promised that someone will call me night time because this is only time when “upper level team” is working. But again… last night I did not get any call. Nobody sent even email.
Now my question: What I can do if normal support don't help... case is transferred to the upper level but I don't get any feedback from there– can I call somewhere, can I email somewhere? I can’t just wait. My product is expiring next Tuesday, Adobe Creative Cloud last update deleted all files and folder from my computer and changed my storage size to be 2GB, it was before 71GB… and I can’t renew my CC subscription because on my account has some “error”, it’s not accept my credit card payments.
I already had to cancel my yesterday meetings because did not have presentations to show, all gone. For one meeting I went without presentation and try to explain something, you know what happened.
Next week is most important week in company history and now we try to do here all presentations from the beginning because Adobe don’t give any helps! This Adobe’s indifference might cost for us millions. Case is not easy to explain shortly but main question is… can I call somewhere? I am living in Thailand. Normal phone support / chat support not work in this case.
Or is the only choice post all conversations in social media and let everyone know how Adobe works. Maybe people start to share my posts and Adobe starts to get very negative publicity and maybe someone will contact me then. I have unbelievable comments etc. from the customer service, if I will post it Adobe / support looks really foolish.
Note: don’t never trust that your files are safe in Adobe Cloud. If you don’t take safe copies every minute you might be dead. Everyone who is using Illustrator and use linked file know also that most of links not work when you copy files to the other location, if your Illustrator file includes 100 pictures, maybe you have to link all again and this takes time. And if you have 100 files which all have 100 links...

Unfortunately, not an answer... but wanted to chime in that I could have written this! Because I have had the exact same experiences over and over and over with Adobe. "Indifference" is definitely the right term. Been promised so many times that someone will call me back and no one EVER does. I've had maybe 2 very good phone support experiences out of maybe 20 awful ones. Phone tells you to go to chat... chat tells you to go to forums... and forums have never once answered my questions even when they told me they would have an expert review my post and answer it. I have so much wasted time invested with Adobe. Now, my account is cancelled due to non payment. My fault, been a rough couple of months. Well, there was no obvious place to post payment to "continue" my subscription. So I get on chat, and they send me a link to the payment portal. I enter my info and I get "Sorry, we're experiencing technical issues. Please check back soon." I tell chat this and they tell me to check back later, that all their tools are down. I asked when, and of course they don't know. Always the same. This was just tonight. 2 hours later.. still can't pay my account.
I've written to management with direct contact info to a particular manager. Never heard a word back. I dream of the day when someone launches a design suite like adobe's or better... but also with awesome customer support. I will be so gone Adobe.. and won't ever look back.. won't miss you in the least.
I was also a victim of the big Adobe hack a while back and my info was compromised. Think anyone offered me even a month free? Pshaw... right!

HT4972 i cant update my iphone 3gs to a more newer ios? it says here error! and the phone flashes some connect to itunes.. an if i connct nothing happens.. help me.. the ipgone wont open . and work pls help me thank you!

i cant update my iphone 3gs to a more newer ios? it says here error! and the phone flashes some connect to itunes.. an if i connct nothing happens.. help me.. the ipgone wont open . and work pls help me thank you!

Hello AlexCornejo,
Thanks for using Apple Support Communities.
The screen you're seeing on your iPhone indicates it is in recovery mode. Now since the device is not appearing in iTunes on your PC, first follow the steps in this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
After following those steps, you should be able to restore your iPhone.
Take care,
Alex H.

Cant update to PPro 4.1 Adobe support ignore me

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