CC Teams account on the Mac is asking for serial number

Hi We've got a large CC Teams account and we've signed in, downloaded the desktop app, installed Photoshop, buts its asking for a Serial Number... we checked online and made sure it was set to international English on the Mac ...Any ideas

GingerPig please ask your I.T. department to review the information contained at Creative Cloud for enterprise.  This includes information on how to configure your network to allow access to our activation servers.

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    Does your Cloud subscription properly show on your account page?
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    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

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