Change calling plan

We are on a 1400 minute calling plan and are not using nearly as many minutes as we used to. We want to scale back down to 750 minutes. I have been told repeatedly by Verizon I can do this online, but I cannot find where. Under the Plan area of My Verizon it only asks if I want to change messages, Internet spam and other stuff, not my basic plan. It's like finding a needle in a haystack, maybe by design. Can someone plese point me to exactly where I can do this?

benhath wrote:
Under "My Verison" , choose "Calling Plans and Services" then "Change Minutes, Text, or Data". Note that if you have an old grandfathered plan (Like I have family shared 450 from years ago that is no longer offered), your plan may not be visible. In this case for any options on that page you should see a warning that you must call support to make the desired changes. DO NOT make changes in this case since doing so may change your minutes.
JCBATES1999 wrote:
We are on a 1400 minute calling plan and are not using nearly as many minutes as we used to. We want to scale back down to 750 minutes. I have been told repeatedly by Verizon I can do this online, but I cannot find where. Under the Plan area of My Verizon it only asks if I want to change messages, Internet spam and other stuff, not my basic plan. It's like finding a needle in a haystack, maybe by design. Can someone plese point me to exactly where I can do this?
Also note if you use a substantial amount of Friends & Family minutes, these will disappear if you lower your plan to the 700 minute plan.
For example, on the 1400 minute plan you receive 10 Friends & Family #s. If you call these numbers for a total of 500 minutes/month and all of your other calls total, lets say, 500 minutes/month, then the minutes usage on the 1400 minute plan would only show up as 500 minutes counted against your allowance.
If you were on the 700 minute plan, you would not get the Friends & Family #s and your usage would show up as 1000 minutes, which would be your entire allowance and 300 minutes of overage minutes for an overage fee of $135 for this month.
Before you make this change, be sure that you will not fall into this category, as this could get very expensive.

Similar Messages

  • Changing Calling Plan and Effects on Contract

    How does changing a calling plan effect my current contract/  Does it cause the contract to start over or continue as is?

    Hello Redsticktech! You can change your plan at any time. As your needs change, you can change to any current plan. You won't pay any additional fees and you won't have to extend your contract. Keep in mind if you decide to change your plan do so at the beginning of your bill cycle to prevent proration.                   

  • Want to upgrade to X, have to change calling plans

    Right now I have the Connect plan. four lines with regular phones, and one line with Eris. My current bill is 217.00
    I am wanting to upgrade and replace the eris with the X....by using one of my other lines that is eligible for an upgrade....thus keeping the same configuration. Four regular lines with one smartphone.
    Verizon rep told me with the new plan, my bill will go up 30.00 dollars.....even though I will still only have one smartphone..
    Is this true?

    You won't need your Leopard install DVD to upgrade.
    Start by checking if you can run Snow Leopard:
    Requirements for OS X 10.6 'Snow Leopard'
    http://support.apple.com/kb/SP575
    Whilst Apple have withdrawn Snow Leopard from their stores, you can still get it from Apple by calling 1-800-MY-APPLE (if you are in the USA) and they will supply the SL DVD for $20 for a single user, or $30 for a family pack that covers up to 5 Macs.  You can also purchase the code to use to download Lion from the same number (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard), or you can purchase Mountain Lion from the App Store - if you can run that:
    http://www.apple.com/osx/specs/
    If you are outside the US call your national Apple Helpline:
    http://support.apple.com/kb/HE57
    If you're in the UK, use this number: 0871 508 4400
    When you have installed it, run Software Update to download and install the latest updates for Snow Leopard.
    To use iCloud you have to upgrade all the way to Mountain Lion:
    http://support.apple.com/kb/HT4759

  • Verizon changed my plan without my permission!!!!!!!!!!!! I called them and got no resolution!

    I received a bill today (March 13th) of $472.17. I went online to see why and I saw charges for international calling, but I wondered why if I had a Mexico/Canada plan so I called to see what was going on. I was on the phone with them for 42 minutes and they told me that my plan was changed to only US back on February 10th. I told them I did not make that change because why would I do that if I know I need Mexico/Canada service. I was transferred to the Fraud Department who said they would take care of. Call ended.
    I went online to check how much I had been reimbursed and it was only $48!!!! Not even half of what I was charged. I was charged about $214.
    I called for the 2nd time and was on the phone with them for 1 hour and 41 minutes. I told the representative exactly what happened she was not able to do much so she transferred me to her supervisor and he said he couldn't do much so he transferred me to another person. That other person had no clue what I was talking about and said he wasn't the person I needed to speak with so he transferred me to Customer Service. The person from Customer Service said he could not help me, but the Fraud Department would so I talked to them. Every time I was transferred I had to say the story over and over and over and over and I got NO WHERE! The last person I spoke to in the Fraud Department said that she opened a case and they would investigate.
    This is ridiculous!!!! The amount of time I was on the phone and still no resolution! How disappointing! I need this to get resolved as soon as possible! It was a system error! I don't think its too hard to take care of! I did not make the change! Why in the world would I change the plan if I knew I needed the Canada/ Mexico plan???????????????

    a grandfathered unlimited plan is only good as long as you don't make changes.  You can't transfer it, or use an upgrade.
    You did, you lost it.  
    TIme to shop for a current plan as a replacement...

  • Have a discontinued calling plan. Will I be forced into new plan when my contract is up next month?

    I looked around for the answer, but couldn't find it.
    I have an old plan, "family national freedom 900", with two lines on it.  The total is 59.99 + 9.99 (talk only, no texting). My contract ends 9/29.  We have two samsung hues.
    When my contract ends next month, will I be forced to change to one of the new, more expensive family plans?
    Both phones are eligibe for Ne2.  I'd like to get a droid2, and I understand that I'd have to do the data plan for 29.99, and I'd be happy keeing the hue for the other phone (or we could upgrade it to another feature phone that does not require a data plan), but I'd really like to be able to keep my current calling plan.  Any idea if this will work?  Should I just hold off on upgrading until I know what is going to happen with my plan?

    You may want to ask this on the Alltel board  - Former Alltel Customer Assistance - (if you haven't already) where those more familiar with Alltel, the changeover, and all the nuances and ramifications can give you a better answer.  It may be possible to do what you want and still keep your Alltel plan, but my guess is you would be switched to a Verizon plan.
    The closest would be the Talk plan for 69.99 for 700 minutes (same price, but fewer minutes) and then add the data plan for the Droid 2.  If you do not upgrade, you will be able to keep your plan indefinitely.  When you do upgrade, most likely you will need to change your plan to a Verizon one...there are some people that have kept their Alltel calling plans with smartphones though, so it IS possible. I'm not sure of the details of the plans and phones involved though....

  • Change of Plan fee

    a couple months ago my husband dropped his phone and we upgraded to the iphone5. With that came the new shared plans that we did not want to deal with but had no choice so ok...we have one. Our bill was suppose to decrease but in fact it increased. So he called and was told that there was a change of plan fee of $30. Now I'm confused. We didn't ask to change our plan, we were told we had no choice because our unlimited plan no longer existed. My question is, when did this charge come about and why wasn't it discussed at the time and why are we being charged the fee because verizon no longer offers our original plan? This doesn't seem fair to be penalized for things we have no control over.

    Where did you upgrade your husband's line? It sounds like it was a third party retailer since they don't have access to keep existing customers on the Nationwide plan. Also the upgrade fee ($30) was applied towards your bill instead of paying it at the purchase point as what is done at corporate stores or online at www.verizonwireless.com website.

  • Change Data Plan

      I'm writing because I very dissatisfied with Verizon at this time, I wish to change my plan I don't use 700 minutes the most I have used is 125.  I don't even meet the text limits with the phone. I have  a family plan and the second phone on the plan is hardly ever used. If you want detail you can just look at the my billing plan.  So its seems that you don't have any other plan so you don't really fit customers needs. So the only thing to do is break the contract and not pay the balance to you and let it go to collections. It really seems like Verizon doesn't care how there customers are treated.

    michele3496 wrote:
      I'm writing because I very dissatisfied with Verizon at this time, I wish to change my plan I don't use 700 minutes the most I have used is 125.  I don't even meet the text limits with the phone. I have  a family plan and the second phone on the plan is hardly ever used. If you want detail you can just look at the my billing plan.  So its seems that you don't have any other plan so you don't really fit customers needs. So the only thing to do is break the contract and not pay the balance to you and let it go to collections. It really seems like Verizon doesn't care how there customers are treated.
    And you hope to accomplish what by doing this?  Verizon will make efforts to collect what you owe them, but at most, we're talking about a few hundred dollars, which is even less than pocket change for a company of this size.  So here are the consequences of this course of action.
    For you: A significant decrease in your credit rating (which will not only impact your ability to get cell service from another provider, but also your ability to apply for all kinds of credit and may even affect decisions about whether to hire you), loss of your Verizon numbers (unless you port them out before you stop paying), loss of the ability to resell or use the phones currently on your account (they will be blacklisted due to non-payment), inability to get another account with Verizon until you pay the debt.
    For Verizon:  Basically nothing.
    There is a Family Share Loyalty plan, call *611, let them know you are considering cancelling and see if they can connect you to someone in retentions who may be able to offer you this plan.  I believe its $10-$20/month cheaper and includes only 550 anytime minutes.  OR, you could cut off your nose to spite your face, whatever you prefer.

  • Change firmed planned order to Unfirm Planned order

    Hi ,
    if we change firmed planned order to unfirm planned order ,is there any effect on WIP and routing changes?
    please respond with an answer.
    Regards
    Rekha
    Edited by: REKHA MAHAJAN on Mar 31, 2008 1:34 PM

    Hi Rekha ,
    planned order Unfirmed -
      will allow automatic changes with respect to requirement
    planned order firmed  -
      Any manual change in the planned order is called firmed
                                                          and will not allow any automatic changes with respect to requirement
    Planned order is just the requirement only there will no change in the WIP .
    for example : you have some requirement say PIR is 50 on 31st march you perform MRP
    by selecting the MRP type so that you will get firmed planned order for 50
    on  1st you have another requirement ( PIR )  for 100  and if you perform MRP again system will create another planned order if this is also firmed . you need to convert manually into production order.
    once planned order is converted into production order and there is no link with either routing or
    workin process with planned order and is meant for only open production orders . You can convert all the planned orders collectively also
    if any doubt come back
    regards,
    Vimalbalaji.J

  • Upgrade Calling Plan and stilll incur overages...Hogwash

    Dear Verizon, 
    I recently began a new job and after a short stint with a company phone I decided it would be simpler to just upgrade my phone to unlimited and circumvent the need for another bulky phone in my pocket.  I also have began talking to and texting a sweet blonde haired blue eyed gal on another network.  Before I upgraded, I closely monitored my minute usage and text messages to avoid costly overages and to see if unlimited talk and text was really necessary.  As I would approach a limit i would upgrade the phone plan to avoid the extra cost and, as I thought, steered clear from a $300 phone bill.  I changed my calling plan twice, ultimately to Unlimited talk and text as i mentioned earlier.  To my dismay I saw my monthly bill was $300 this month, I calmed myself down and called a soft spoken customer service associate who kindly explained that I was being billed overages due to the PRORATED minutes and texts that incurred as I upgraded from the previous plan.  ...
    This is very upsetting and unacceptable.  For those of us who closely monitor our usage employing the on-line services to AVOID overages and then to get duped by the fine print to incur equal overages if i had not upgraded my plan.  I know what some will say "You should have just upgraded earlier" or "Well since you are now unlimited you won't have that problem again".  To that I say, hogwash.  I trusted Verizon's online services and I am paying out the nose for it.  
    Thanks but No Thanks Verizon.  
    If AT&T's service was medicore, I would switch.
    Colton Janes

    It's possible you can get the overages covered by asking the CS rep to BACKDATE the plan change to the beginning of the billing cycle; then you will be covered for the whole month.  Pay the unlimited pricing for the entire month, and have no overages.  SInce the bill has already been generated, they may not go for that....but it's worth a shot.
    If you were "approaching your limit" when you made the plan switch, then you would be getting overages with prorating....
    For example, you were on the 450 minute plan, but one week into the month, you saw had used 400 minutes....so you switched to the 900 minute plan.  One week on the 450 minute plan would net you about 100 minutes allowance for that week - so you'd have an overage of 300 minutes.  The remaining 3 weeks on the 900 plan would give you an allowance of about 600 for the remainder of the month - or less if you switched plans again.  It's tricky, it's going to get you almost every time, and the way to avoid it is to BACKDATE the plan or have the new plan start at the beginning of the next billing cycle.  If you are already over, backdating is the only way.  Saavy reps MAY tell you that, most will not, and just let you find out whenyou get the bill. 

  • Area codes and calling plans

    Is it possible to get a phone on a calling plan that has a different area code than the "home" area?  I have 3 phones that are all 970 area codes (Colorado), but I need to get another phone for WV (304).  Can I do that on the same plan, or does it have to be on its own?

    You can have different area codes and "home" areas on the same plan. When we added a line for my Mom (she's in NY, we are in CA) we had to initially set it up with a local number, then change the number to her area code to get a number that would be "local" for her.
    You do not need a separate plan, a long as there are 5 or less phones on your plan. You said this would be the 4th one, so there should be no problems with adding a the line and getting a 304 area code.

  • AT&T Changed My Plan without my consent, took away my Unlimited Data Plan and 7500 rollover min

    I have been a loyal customer since 2007. I have had AT&T's unlimited data plan on my iPhones since 2007. Well that all changed in May of 2013, unbeknownst to me! In May, AT&T took away my FamilyTalk Nation 1400 with Rollover minutes plan and arbitrarily enrolled my family in their 10GB shared data plan. We were not notified and we were not asked if we approved the change. We had about 7,500 banked rollover minutes. My phone is 1 of 4 on the family account. I had the original iphone in 2007 and have been with AT&T ever since because of the awesome $30 a month grandfathered unlimited data plan. To save money on minutes and texting, I moved my phone over to my family's shared plan about 2 years ago. I was able to keep my $30 a month unlimited data. Well in May, AT&T changed our plans and we didn't know. Had I been monitoring the bill, I would have likely caught this change. However, my parents were the ones paying the bill, and I would just send them my share every month. I received some weird text messages in the last few weeks saying I was getting close to my data limit. Hmmm, data limit? But I have unlimited data? That's when I went online, checked the bill, and saw what happened. I called AT&T, asked why the plan was changed. They claimed my sister made the change....I spoke to my family, including my sister, and no one had authorized the change. And since the monthly bill only increased by about $30 a month, my parents didnt bat an eyelash or ask questions when the plan changed. But we had a GREAT plan that was right for us, 7500 banked rollover minutes, and unlimited data for me. All that was taken away. AT&T says that since we didn't speak up within 90 days of the change, they cannot change it back. This is RIDICULOUS AT&T and I cannot believe this is how you treat loyal customers. Now we have an unlimited talk and text plan (which we don't need at all... we don't use that many phone minutes or texts... that's why we had banked 7500 rollover minutes you genuises!!) and a data plan with a cap at 10GB when before, I had UNLIMITED data. I am extremely mad that this happened. My family feels like we were slapped in the face. We want our old plan back. We want what we had on May 1 2013: our FamilyTalk Nation 1400 Rollover plan with our 7500 banked rollover minutes that we are entitled to, and my unlimited data plan for $30... because it was taken from us without our consent. If we cannot get our old plan back, the first chance we get once we are off contract for all of our phones, we are leaving AT&T and taking our business elsewhere. Has anyone had their plan taken from them without their knowledge? Lost rollover minutes? Been stripped of their unlimited data plan?  
     

    Hey JDom2, That really sounds like an rough situation.You're right, it doesn't make sense for AT&T to spontaneously change plans. Unless your account gets flagged for unusual usage, or needing help with billing reminders, a representative doesnt even open your account. It takes a representative to manually make some of the changes to your account, or of course of could do it yourself by logging into the webite. So ultimately a representative, either in store, or on the phone had to do it, while talking to someone. I personally can't remember a specific day or call  8 months ago, and it doesnt surprise me that your sister might not either. The new plan comes with unlimited Talk and Text. Rollover minutes are temporary minutes that fall off after a year and only get used if you go over your US voice usage. With unlimited, that's a moot point. AT&T starts sending text messages when you hit 65%. If this is the first time in months, you've used more than 6.5 gb, then this plan would've sounded amazing at the time. No conscientious rep would have reccomended make a change like that, unless your usage showed your usage showed you would have fit pretty comfortabled under 10gb. I might reccomend you check more what's changed in the last 8 months that your usage has been escalated. The sad thing is, customers who aren't used to paying a care to what they do on the phone, often leaves apps open unecasserily long period, or won't connect to wifi despite the faster speeds, or other things that are just generally a good idea for not just data, but general battery life and system speed. It's more just unfortuanate, whoever, perhaps your sister who was on the call when the change happened hadn't told you. Even if there was a misunderstanding, maybe she didn't understanding unlimited Talk/Text 10gb meant that was going to be the new data plan, instead of in addition to, if she mentioned it, then maybe you could've checked on it sooner. Reps usually are able to go back 60 days to fix bill issues, without clear documenatation. An overide from a supervisor, might let them go back an extra month, Sounds likes the representatives already engaged to see what's available, to just make sure you were getting all the support possible. If you really want to triple check if there' something someone can do, then of course feel free to contactATTCustomerCare to send a private message. I imagine, the rep who was originally involved in the conversation would have made explicitly clear that the old plans would not be available, and since your sister was authorized to make changes, (by virtue of being able to verify your account information). I'm sure it seemed like a good idea at the time though -Alex

  • I added money on my phone to get a new plan, but didnt change the plan first, help?

    I wanted to change my plan from the $20 one to the $35 one. I didn't know to change my plan first so when I went to refill my phone i added $35 as the amount. I thought it worked, nope. I still have the $20 plan with $15 extra bucks. Can I change my plan to the $35 one since I paid for it. I tried calling for 2 hours but no one answered. I hope this will solve my problem quickly. Thank you!

        I apologize for the issues you're having with your plan. To inquire about changing your plan, you would need to contact our Prepaid Customer Service team at 888-294-6804. I am sorry for the long wait you had to endure, but they will help you get things straightened out.
    Thank you,
    MichelleH_VZW
    Follow us on Twitter @VZWSupport

  • Unable to Access Calling Features or Calling Plan ...

    I was wondering if anybody could advise if there is a dedicated support team for issues with BT.com. I am having issues when attempting to access either the Calling Features or Calling Plan Pages from BT.com. I have no problems viewing recent usage or Billing etc. and I am able to make payments. When trying to access the Calling Plan I receive the following error ... "We're sorry. Sorry, we can't continue your request with the account number provided. Please call us on 0800 800 150 to continue." The Calling Features page, returns this ... "Sorry, we can't change your Calling Features at the moment. Sorry, your account number wasn't recognised. Please check and try again." I have tried the 0800 number but nobody seems able to help and I eventually got cut off as I was transferred for the fourth time, so I thought I would see if anybody else has had the same experience and could help me short cut the IVR. Many thanks.

    I also have the same problem. Here is a copy of the email I sent BT after spending a frustrating amount of time talking to their call centre to people who clearly did not have a clue. What is worse is they do not seem to have an escalation process to deal with problems that are not on their script and that they do not understand.
    >>>
    Sir,
    I am writing to complain about the exceedingly poor customer service I received today.
    I have for a long time managed my account TH******* on line. Last year I added account GB******* to the list of accounts I manage online. Ever since this account has been set up I have noted that when I select the 'calling plan' option for this account I get the message "Sorry, we can't change your Calling Plan at the moment. Please call us on 0800 800 150 to continue" and when I select the 'calling features' option I get the message "Sorry, we can't access your account information at the moment. Please try again later".
    Today I tried to do something about this. As directed I called 0800 800 150.
    Issue 1. None of the 4 options (i to place or check on an order, ii calling about a bill, iii moving home, iv a fault or need help with your service) actually apply to what I am calling about but I am forced to listen to them twice because there is not get out option supplied until the recorded message 'you do need to choose one of the options.'
    If you provide a number to call from a website then that number should provide an option that actually applies in the circumstances relating to the reason the number was given. In this case I am calling because the website is not functioning correctly. There was no option for that.
    Issue 2. Before I finally managed to reach a person, I was asked to enter my phone number and my account number. But when I reached an 'advisor' she asked for my account number again.
    If your system does not pass the account number through to the advisors, why make me key it in. If it does, why am I asked for it again?
    When I finally managed to speak to someone after selecting a range of inappropriate options I explained my problem. At first, she just offered to help me change my package. I explained that this was not what I was asking but that I wanted to be able to manage this account online. I was advised that there is currently a fault on the website and that I should try again later.
    On reflection, I decided that this answer was inadequate since I could clearly see both of the options on the account TH******* and I had never been able to see these options on the new account since it had been set up despite having tried several times.
    Issue 3. The answer given does not seem to address my problem.
    So I called again.
    Repeat issues 1 & 2.
    This time I reached Kamal in billing and services. Similarly he just offered to help me change my package. I explained that this was not what I was asking but that I wanted to be able to manage this account online. I explained that I could do this for account TH... but not account GB... After some time he came back with the answer that it was not possible to do with GB accounts but was with TH accounts. I expressed incredulity and asked to register a complaint about the fact that I could manage one account comprehensively but not the other. I then noticed for the first time that on the 'Accounts' page on the website, there was no telephone number showing under the account number GB****** whereas there was under the account number TH******8. So I suggested that perhaps the account had not been set up correctly.
    After some considerable time while he looked into this, put me on hold several times, and at one point suggested that he might have to reset my password, he finally came back to me with the response that there was a technical problem with the website and that I should try again in 24 hours.
    Issue 4. It is unacceptable that I was kept hanging around for so long while he attempted to diagnose the problem.
    Issue 5. Clearly, the advice he gave me earlier in the call that "it was not possible to do with GB accounts" was rubbish.
    In all, this was a totally unsatisfactory experience. I am hoping someone can explain why your system is so convoluted and, in the end, inadequate. Most of all I would like to be assured that my account will now be able to be managed online - if not, why not.
    I will try the system again in 24 hours as advised by Kamal. Hopefully I will find that it works.
    >>>
    Unhappily, it didn't work as I expected it wouldn't. One week later I still had not received a reply to my email so I emailed them again.
    Finally, 4 days after that I received the following reply
    >>>
    The incident A/c no : GB****** - Unable to access calling plan online that you reported has now been resolved.
    Please note that you have not attached telephone number while adding this account to online profile.
    Please remove account and add again with telephone number after that you will able to access calling plan within 24hrs.
     Thank you for your time in this matter and we apologize for any inconvenience that may have been caused.
     <<<
    Note that they are telling me the problem is my fault. What do they mean 'you have not attached the telephone number' - I can clearly see the billing information for this number so it clearly is 'attached' to the account.
    After hunting for ages on their website to find an option to delete the account as suggested I eventually found it, pressed the delete button and ....
    You cannot remove this account from your profile. For further assistance, please call 0800 800 152.
    We're sorry, but it's not possible to remove this account from your profile at this time.
    OMG!
    So I guess I am going to have to spend yet more time on the phone to them. I'll let you know how I get on.
    Phil

  • Unable to access Call Plan or Features on web site

    I seem to have no access to my Call Plan or Features on the web site. All I get when I try to get to these pages is an apology and a message that I can make changes by phoning a BT helpdesk.
    Is this because I only went live with my account yesterday, or is there a problem that needs fixing?

    Hi Gewitty,
    Are you referring to your eBilling account at www.bt.com/youraccount?
    It usually takes about 48 hours for it to be fully activated, can you let me know whether you're still having problems accessing it?
    Thanks,
    Stephanie
    Stephanie
    BTCare Community Manager
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • IPhone 3GS - changed ATT plans and it doesn't work as well anymore, etc

    Ok. I've had the IPhone 3GS for about a year. a month or so ago I changed plans to the $15 for 200MB plan. Whether this is a coincidence or not, since then, a) when I scan for email it just spins and spins and then says the password is not correct for my email address.....Ive inputted it multiple times, it recognizes it then, but still has a problem. After refusing connection about 10 times, it finally gets tired of fighting me and downloads the email. It also will say can't "connect to the server" and then after multiple attempts it will. I got this plan because ATT said I was averaging about 35MBs a month. I change the plan, and last month I had 132MBs and in 6 days this month I had 73MBs. .....when I'm using it much less because it's too much of a hassle to sit around for 10 minutes for it to comply. I called ATT a couple of weeks ago, they had me do a couple of things, but it didn't work. So is this an ATT problem or is it an Apple problem????? thanks.

    Somewhere back then I figured it out, but don't recall how I did it now

Maybe you are looking for