Changing Calling Plan and Effects on Contract

How does changing a calling plan effect my current contract/ Does it cause the contract to start over or continue as is?

Hello Redsticktech! You can change your plan at any time. As your needs change, you can change to any current plan. You won't pay any additional fees and you won't have to extend your contract. Keep in mind if you decide to change your plan do so at the beginning of your bill cycle to prevent proration.

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I changed my plan and was told it would NOT change my contract date......

I recently changed my plan over the phone with a rep because I initially was going to cancel my service. I was told that I could change my plan and save $40 a month and by changing my plan, it would NOT change my contract end date. I just pulled up my account and not only do I see my end date extended out to another year, but the changes I made were NOT correct. I want this fixed !!!!!
ONE ****** OFF CUSTOMER!!!!

Call them back. have them do the change again. That simple.
Good Luck

Why is it so hard to change my plan and upgrade my phone?

My droid 2 has not been working properly for the last month (send button for text broke) so I thought I would upgrade my phone to the droid 4 and go with a new plan ( 2 years is way up)....Wow, I'm getting treated like crap...I have been with verizon over 10 years and this has been the worst experience ever. They used to be a really customer service friendly company that made me feel like i was with the best carrier but that is not the experience they leave you with now.. I don't use that much data so i don't really care about the unlimited data but it's been a big issue with Verizon and they seem hell bent on getting me to pay for data on two phones even though the flip top i never used did not have data...
I have a flip phone that I added almost two years ago and pay about 15 a month for even though I have never used it. If I upgrade my plan which is over, they want me to pay an additional 30 for data access on a line I don't use? The first rep i talked to was pretty cool and he gave me some options to think about but he was also trying to get me to upgrade my second line which I really just want canceled. I have talked to three reps now and have been told three different things. Car salesman like to confuse customers too, it's an old but effective tool, but i really am losing patience with it. The last rep I talked to was not interested in helping me understand anything but was willing to help cancel my account. A store rep told me to stomp on my phone so it doesn't work at all and claim insurance so i won't have to pay the upgrade fee. How is that ethical? I really just wanted to upgrade to the droid 4 and buy a car charger. I know i can't be the only one going through this. Any ideas?

Why did you get the "flip top" if you never used it? Seems like kind of a waste of money to pay $15/month for a phone you do not use.
Did you happen to get this line so you could get an upgrade for your other line when it wasn't yet eligible for a discounted upgrade? Sounds as if this may be the case. If so, when is the contract over with this "flip top" line? If you just want to cancel the line but you have not yet fulfilled the contract, you would have an ETF which I assume would be for a smartphone.
My idea would be to cancel the line you do not use if you want. If it is not under contract and you don't use the line, why would you keep it? If it is under contract, you would have to weigh the cost of the ETF vs the cost of phone service over the remainder of the contract period.
If you want to upgrade the line you DO use to a Droid 4, you have a couple of choices to make. If you currently have unlimited data, you could keep your current calling plan and switch to tiered data since you do not need that much data. The lowest tier of data available is 2 GB at a cost of $30/month, approximately what you currently pay for unlimited.
Another option would be to switch to the Share Everything plan. The minimum cost for this with 1 smartphone would be $90/month($50/month for 1 GB of data and a $40/month line access fee). You haven't mentioned what you currently pay for service or what your current plan is, so you would have to compare this new charge with what you currently pay.

Change calling plan

We are on a 1400 minute calling plan and are not using nearly as many minutes as we used to. We want to scale back down to 750 minutes. I have been told repeatedly by Verizon I can do this online, but I cannot find where. Under the Plan area of My Verizon it only asks if I want to change messages, Internet spam and other stuff, not my basic plan. It's like finding a needle in a haystack, maybe by design. Can someone plese point me to exactly where I can do this?

benhath wrote:
Under "My Verison" , choose "Calling Plans and Services" then "Change Minutes, Text, or Data". Note that if you have an old grandfathered plan (Like I have family shared 450 from years ago that is no longer offered), your plan may not be visible. In this case for any options on that page you should see a warning that you must call support to make the desired changes. DO NOT make changes in this case since doing so may change your minutes.
JCBATES1999 wrote:
We are on a 1400 minute calling plan and are not using nearly as many minutes as we used to. We want to scale back down to 750 minutes. I have been told repeatedly by Verizon I can do this online, but I cannot find where. Under the Plan area of My Verizon it only asks if I want to change messages, Internet spam and other stuff, not my basic plan. It's like finding a needle in a haystack, maybe by design. Can someone plese point me to exactly where I can do this?
Also note if you use a substantial amount of Friends & Family minutes, these will disappear if you lower your plan to the 700 minute plan.
For example, on the 1400 minute plan you receive 10 Friends & Family #s. If you call these numbers for a total of 500 minutes/month and all of your other calls total, lets say, 500 minutes/month, then the minutes usage on the 1400 minute plan would only show up as 500 minutes counted against your allowance.
If you were on the 700 minute plan, you would not get the Friends & Family #s and your usage would show up as 1000 minutes, which would be your entire allowance and 300 minutes of overage minutes for an overage fee of $135 for this month.
Before you make this change, be sure that you will not fall into this category, as this could get very expensive.

IPhone 3GS - changed ATT plans and it doesn't work as well anymore, etc

Ok. I've had the IPhone 3GS for about a year. a month or so ago I changed plans to the $15 for 200MB plan. Whether this is a coincidence or not, since then, a) when I scan for email it just spins and spins and then says the password is not correct for my email address.....Ive inputted it multiple times, it recognizes it then, but still has a problem. After refusing connection about 10 times, it finally gets tired of fighting me and downloads the email. It also will say can't "connect to the server" and then after multiple attempts it will. I got this plan because ATT said I was averaging about 35MBs a month. I change the plan, and last month I had 132MBs and in 6 days this month I had 73MBs. .....when I'm using it much less because it's too much of a hassle to sit around for 10 minutes for it to comply. I called ATT a couple of weeks ago, they had me do a couple of things, but it didn't work. So is this an ATT problem or is it an Apple problem????? thanks.

Somewhere back then I figured it out, but don't recall how I did it now

Need to change call answering and making key in G900 without touchscreen

Need to change call answering and making key in G900 without touchscreen

Unfortunately this is not possible. There's no settings to change regarding this in the phone. If you would like to answer a incoming call on a hardware key you will have to use a hands free (and press the answer key on the hands free).
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Anytime call plan and hub phone?

I have been a BT customer for almost a year now, and have upgraded to anytime call plan, and i use 2 hub phones.
I use the hub phones just like landlines, i make and recieve calls all the time wether computer is on or not.
I am just wondering now, will my anytime UK free call plan prices still count, or will i be charged the minute rate for using hub phones?
Appreciate any info
Solved!
Go to Solution.

Two possibilities to consider.
Assuming she doesn't have one already, you could get your daughter a basic unlocked mobile phone for less than £20. Then you can get a SIM-only deal from a supermarket (think beef lasagne) for a tenner a month for 500 minutes of calls and 5000 texts. You'll probably need to stress that it's 500 mins and 5000 texts a month, not a day.
You could spend a one-off £30 on the recently-reduced BT6500; looks like a bargain right now. If gentle persuasion doesn't work you could then block calls to mobiles.
You can click the white star next to this message if you think it was helpful.

Unlimited anytime calling plan and calling feature...

I have Unlimited anytime calling plan and it says that I can have up to 3 calling features at no extra cost -
I already have privacy and caller display as 1 calling feature But when I try to order 2 additional features it says there will be a charge of £6.
Has anyone else tried this , am I reading it wrong ?
Ta,
Del.
Solved!
Go to Solution.

Yes the three calling features are 1471,1571 and privacy.
Don't BT provide these free of charge anyway ?
Del.

Can I get a phone removed from my plan and the remaining contract put on my contract-less phone?

I have 3 phones currently on my verizon plan, one for myself and one for each of two friends. We all paid together to keep costs low, but one just disappeared from the grid and now I have 3 phones, two of which I have to pay for, and I never got the third phone from him. I've just been keeping it in suspension for about a year now, and my contract finally ended. Is it possible to have that part of the plan removed, and have my personal phone take on the remainder of the contract time, thus removing my having to cover for his phone this whole time. I want to keep my own personal number and not have to take his old one.

Stephan.Meno, we want to help you keep costs low. When upgrading to a new device with promotional pricing, you are commiting to a two year agreement for that line. As a result, you're unable to transfer the remainder of that contract to another line as each line as it's own contract end date. However, perhaps a calling plan change will help lower your bill. Have you seen our new Share Everything plans? http://bit.ly/xdDajD
Do you know of anyone that would be willing to transfer that line into their name? http://vz.to/187wQRK
LasinaH_VZW
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Upgrade Calling Plan and stilll incur overages...Hogwash

Dear Verizon,
I recently began a new job and after a short stint with a company phone I decided it would be simpler to just upgrade my phone to unlimited and circumvent the need for another bulky phone in my pocket. I also have began talking to and texting a sweet blonde haired blue eyed gal on another network. Before I upgraded, I closely monitored my minute usage and text messages to avoid costly overages and to see if unlimited talk and text was really necessary. As I would approach a limit i would upgrade the phone plan to avoid the extra cost and, as I thought, steered clear from a $300 phone bill. I changed my calling plan twice, ultimately to Unlimited talk and text as i mentioned earlier. To my dismay I saw my monthly bill was $300 this month, I calmed myself down and called a soft spoken customer service associate who kindly explained that I was being billed overages due to the PRORATED minutes and texts that incurred as I upgraded from the previous plan. ...
This is very upsetting and unacceptable. For those of us who closely monitor our usage employing the on-line services to AVOID overages and then to get duped by the fine print to incur equal overages if i had not upgraded my plan. I know what some will say "You should have just upgraded earlier" or "Well since you are now unlimited you won't have that problem again". To that I say, hogwash. I trusted Verizon's online services and I am paying out the nose for it.
Thanks but No Thanks Verizon.
If AT&T's service was medicore, I would switch.
Colton Janes

It's possible you can get the overages covered by asking the CS rep to BACKDATE the plan change to the beginning of the billing cycle; then you will be covered for the whole month. Pay the unlimited pricing for the entire month, and have no overages. SInce the bill has already been generated, they may not go for that....but it's worth a shot.
If you were "approaching your limit" when you made the plan switch, then you would be getting overages with prorating....
For example, you were on the 450 minute plan, but one week into the month, you saw had used 400 minutes....so you switched to the 900 minute plan. One week on the 450 minute plan would net you about 100 minutes allowance for that week - so you'd have an overage of 300 minutes. The remaining 3 weeks on the 900 plan would give you an allowance of about 600 for the remainder of the month - or less if you switched plans again. It's tricky, it's going to get you almost every time, and the way to avoid it is to BACKDATE the plan or have the new plan start at the beginning of the next billing cycle. If you are already over, backdating is the only way. Saavy reps MAY tell you that, most will not, and just let you find out whenyou get the bill.

Calling Plan and Upgrade

Appologies to clutter another thread about the upgrade but i cant find any info on this question
To upgrade i will need to start a new contract. Is that all that will change? will my current package be affected?
Currently have unlimited anytime calls.
On the main package page it now shows that the top-end package is only Weekend and Evening calls only and you have to pay an extra £4.90 a month to make it Unlimited Anytime.
I stumbled across the the following on a reply to an article.
[quote]It's worth noting that for existing customers BT are cancelling their BT Broadband talk subscription at the same time as the upgrade[/quote]
Im not exactly what that means, or if this is even related to anyone in infinity on an unlimited call package.
Hopefully someone can clear up if my package says exactly the same as i dont want to be getting hit with a calls bill.
Also it says that i will have to start a new 12 or 18month contract depending on current one, but when i procede with the online upgrade i get to the end and it does not infrom me what new contract lenght i am entering
Regards

The only thing that will change is the speed and the contract. all other aspects of your service and billing will be unchanged.
If you have Infinity already, you shouldn't have BB Talk, it's something they're withdrawing.
I'm not sure about finding out the contract term. You're probably better off speaking to a sales agent on 150.
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My calling plan and line rental are not shown in M...

When I look in My BT at 'My Services' under Phone, it shows Unlimited Weekend Plan - correct.
There is no mention of the Anytime Calls package that I am actually paying extra for, although this does show up on my previous bills. There is also no mention of the Line Rental Saver package that has also been paid for.
WHY?
Dave

The two telephone companies I use (no names) are probably equally awful for their not giving an accurate picture of what they do before putting a corporate hand straight into my bank account. The obvious inference is that they are dishonest which would, I might think, impact on their image and sales. What I have learnt to do is to complain immediately when there is an unexpected charge. People who operate by stealth usually withdraw the hand pretty smartly when they are challenged.
Good luck,
Art

Want to upgrade to X, have to change calling plans

Right now I have the Connect plan. four lines with regular phones, and one line with Eris. My current bill is 217.00
I am wanting to upgrade and replace the eris with the X....by using one of my other lines that is eligible for an upgrade....thus keeping the same configuration. Four regular lines with one smartphone.
Verizon rep told me with the new plan, my bill will go up 30.00 dollars.....even though I will still only have one smartphone..
Is this true?

You won't need your Leopard install DVD to upgrade.
Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
Whilst Apple have withdrawn Snow Leopard from their stores, you can still get it from Apple by calling 1-800-MY-APPLE (if you are in the USA) and they will supply the SL DVD for $20 for a single user, or $30 for a family pack that covers up to 5 Macs. You can also purchase the code to use to download Lion from the same number (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard), or you can purchase Mountain Lion from the App Store - if you can run that:
http://www.apple.com/osx/specs/
If you are outside the US call your national Apple Helpline:
http://support.apple.com/kb/HE57
If you're in the UK, use this number: 0871 508 4400
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard.
To use iCloud you have to upgrade all the way to Mountain Lion:
http://support.apple.com/kb/HT4759

AT&T Changed My Plan without my consent, took away my Unlimited Data Plan and 7500 rollover min

I have been a loyal customer since 2007. I have had AT&T's unlimited data plan on my iPhones since 2007. Well that all changed in May of 2013, unbeknownst to me! In May, AT&T took away my FamilyTalk Nation 1400 with Rollover minutes plan and arbitrarily enrolled my family in their 10GB shared data plan. We were not notified and we were not asked if we approved the change. We had about 7,500 banked rollover minutes. My phone is 1 of 4 on the family account. I had the original iphone in 2007 and have been with AT&T ever since because of the awesome $30 a month grandfathered unlimited data plan. To save money on minutes and texting, I moved my phone over to my family's shared plan about 2 years ago. I was able to keep my $30 a month unlimited data. Well in May, AT&T changed our plans and we didn't know. Had I been monitoring the bill, I would have likely caught this change. However, my parents were the ones paying the bill, and I would just send them my share every month. I received some weird text messages in the last few weeks saying I was getting close to my data limit. Hmmm, data limit? But I have unlimited data? That's when I went online, checked the bill, and saw what happened. I called AT&T, asked why the plan was changed. They claimed my sister made the change....I spoke to my family, including my sister, and no one had authorized the change. And since the monthly bill only increased by about $30 a month, my parents didnt bat an eyelash or ask questions when the plan changed. But we had a GREAT plan that was right for us, 7500 banked rollover minutes, and unlimited data for me. All that was taken away. AT&T says that since we didn't speak up within 90 days of the change, they cannot change it back. This is RIDICULOUS AT&T and I cannot believe this is how you treat loyal customers. Now we have an unlimited talk and text plan (which we don't need at all... we don't use that many phone minutes or texts... that's why we had banked 7500 rollover minutes you genuises!!) and a data plan with a cap at 10GB when before, I had UNLIMITED data. I am extremely mad that this happened. My family feels like we were slapped in the face. We want our old plan back. We want what we had on May 1 2013: our FamilyTalk Nation 1400 Rollover plan with our 7500 banked rollover minutes that we are entitled to, and my unlimited data plan for $30... because it was taken from us without our consent. If we cannot get our old plan back, the first chance we get once we are off contract for all of our phones, we are leaving AT&T and taking our business elsewhere. Has anyone had their plan taken from them without their knowledge? Lost rollover minutes? Been stripped of their unlimited data plan?

Hey JDom2, That really sounds like an rough situation.You're right, it doesn't make sense for AT&T to spontaneously change plans. Unless your account gets flagged for unusual usage, or needing help with billing reminders, a representative doesnt even open your account. It takes a representative to manually make some of the changes to your account, or of course of could do it yourself by logging into the webite. So ultimately a representative, either in store, or on the phone had to do it, while talking to someone. I personally can't remember a specific day or call 8 months ago, and it doesnt surprise me that your sister might not either. The new plan comes with unlimited Talk and Text. Rollover minutes are temporary minutes that fall off after a year and only get used if you go over your US voice usage. With unlimited, that's a moot point. AT&T starts sending text messages when you hit 65%. If this is the first time in months, you've used more than 6.5 gb, then this plan would've sounded amazing at the time. No conscientious rep would have reccomended make a change like that, unless your usage showed your usage showed you would have fit pretty comfortabled under 10gb. I might reccomend you check more what's changed in the last 8 months that your usage has been escalated. The sad thing is, customers who aren't used to paying a care to what they do on the phone, often leaves apps open unecasserily long period, or won't connect to wifi despite the faster speeds, or other things that are just generally a good idea for not just data, but general battery life and system speed. It's more just unfortuanate, whoever, perhaps your sister who was on the call when the change happened hadn't told you. Even if there was a misunderstanding, maybe she didn't understanding unlimited Talk/Text 10gb meant that was going to be the new data plan, instead of in addition to, if she mentioned it, then maybe you could've checked on it sooner. Reps usually are able to go back 60 days to fix bill issues, without clear documenatation. An overide from a supervisor, might let them go back an extra month, Sounds likes the representatives already engaged to see what's available, to just make sure you were getting all the support possible. If you really want to triple check if there' something someone can do, then of course feel free to contactATTCustomerCare to send a private message. I imagine, the rep who was originally involved in the conversation would have made explicitly clear that the old plans would not be available, and since your sister was authorized to make changes, (by virtue of being able to verify your account information). I'm sure it seemed like a good idea at the time though -Alex

Change in plan

I am a new Verizon customer as of 3/18. I started with the single talk plan for 450 minutes. If I upgrade to the family plan now, will I lose the minutes that I have left?

Change your plan and ask for the change to be backdated. It will be like you never had the 450 minute plan but the family plan all along.
Otherwise you may end up with overages due to proration of the two plans.

Changing Calling Plan and Effects on Contract

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