Change Management configuration

Hi Guys,
We have solution manager 7.0 with latest support pack stack. We have a requirement of configuring service desk with change management. I have configured service desk and it is working.
I am not bale to understand how to configure Change management and how will it works. Can you guys send me the link for configuring change management and how we will test it.
Is service desk configuration is required for change management??
Thanks in advance.
Thanks,
Bhanu Pratap Singh

Hi,
ChaRM is basically based on Service Desk. But if you do not want to there is no need to use Service Desk features.
You may create Change Requests and Change Documents without Service Desk.
Usually you get an incident via Support Message. This Support Message contains all the required information. If the problem cannot be fixed without a change in the SAP system, then you will create a Change Request from Support Message. The request will also contain most of the information from support message. The Change Manager then approves or denies the Change Request. If he approves it then a Change Document (normal correction in most cases) will be created. This normal correction is tied to a project in solution manager which contains your system landscape and (basically) controls what will happen with the transports assigned to each normal correction.
It is possible to customize (approval) workflows by your needs.
ChaRM configuration can be done by following the IMG path for Change Management.
There are also some (more or less up-to-date) Web Blogs in this forum about that topic.
Hope this helps.

Similar Messages

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Hi SolMan Experts,
Recently, we have build SolMan4.0. As of now, we have configured this for System monitoring and EWA reports.
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Could you please provide me the useful documents for CHANGE MANAGEMENT configuration on SolMan4.0.
Thanks in advance!
Regards,
Hari.

Hello
Follow the same steps which mentioned for SP12, as per my understanding there is not much difference in basic configuration of solution manager 4.0.
Create systems in SMSY, RFC connections, create logical system, create project, activate charm, these are the basic steps.
You will get information on this on saphelp and also go through the solman rkt (service.sap.com/rkt),
sap market place  sap support infrastructure  solution manager  media library (u will find all documents)
Even they gave given the charm configuration guide for SP12, u will find that in technical papers.
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Regards,
Sharmishtha

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Hi friends,
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Hi all,
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Hi Frank,
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Hi Nayab,
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SQL> ERROR:
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thanks
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Regards,
Darshan

Hi Darshan,
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Regads,
Udo

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Hi Evan,
For sure! There is a really good example on the configuration guide, and assciated caveats.
http://www.cisco.com/en/US/docs/wireless/controller/7.4/configuration/guides/consolidated/b_cg74_CONSOLIDATED_chapter_0100011.html
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Evan

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Dear Experts.
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Edited by: Sergey Tuzov on Apr 25, 2008 11:28 AM

We has found the problem issue by our self.
The user account for CMS has no role with permission to SLD component access.
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Thanks' for you attention to my topic.

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Hi All,
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Hi,
your note very interesting. Is there any other way to extract the configuration using SQL? not using Enterprise Manager? hope this will be fastest way then using GUI base.
Thanks,
Fahmi Fahlevi

Is there a relation between the Engineering Change Management and MM

Hi SAP MM Gurus,
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with regards
Ravi Babu

Hi ,
I have created an application and have created end users also who will be using this application. For each of these users i have to give access to application in such a way that they will be able to see only their area a work. So how do i do this ..this needs to done based on the login user_name..my question now is how or from where will i get the current session details like user_name, current session id ,current session date and time?
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Hi Gurus
We have a Test Land scape for Change management in Development solution manager system. We wanted to transport and configure the same in Production so that our project team can work with.
Can any body please tell me the proceadure othere that transports.
What we did is we had transported Change management Custom package and Project and the roles. When i run the process of creating the change and executing the change i am not getting any actions
Please give any advice
Point will be given for helpful answer
Thanks
Bhaskar

Hi Gurus
We have a Test Land scape for Change management in Development solution manager system. We wanted to transport and configure the same in Production so that our project team can work with.
Can any body please tell me the proceadure othere that transports.
What we did is we had transported Change management Custom package and Project and the roles. When i run the process of creating the change and executing the change i am not getting any actions
Please give any advice
Point will be given for helpful answer
Thanks
Bhaskar

Change Management. Cannot go to the next phase ... And common questions.

Hi dear colleagues!
Here there are some unpleasant problems which has arisen during Change Management functions realization...
1. After approving of Urgent Correction by so-called "Change Manager", "developer" couldn't set it status "in development" -> and begin corrections in DEV system. It outputs in status bar: "NO ACTIONS IN THE WORK LIST".
2. How should i link some urgent correction (or simply Service Message) to a specific Maintenance Cycle?
The same problem I cannot go to the next phase, system outputs that "No Maintenance Cycle is open for the current system".
3. And please can u explain in a simple words: Should i always make a maintenance project for using "Change Management" functions?
4. Can we use "Change Management" for 4.0C (vers. of satellite) systems?
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Best regards,
Vladimir

Hi,
For configuring change management, you will have to follow the SPRO guidelines for setting up transport routes between satellite systems.
Well i list down the activities that you need to do. Details you can find in SPRO -- > SAP Solution Manager --> Scenario Specific Settings --> Change Request Management --> Standard Configuration --> transport management System
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2)Create Client specific transport route between satellite systems
3) Ensure that all the systems in the domain have the same transport group.
4)Configure or activate Single transport Strategy in STMS --> Overview --> transport routes.
5)Activate TMS Trusted services in STMS --> Overview --> Systems --> Goto --> transport Domain --> Management Tab page --> Security option group box.
Besides these activities, you will have to execute the SPRO IMG Activity
SAP Solution Manager --> Basic Settings --> SAP Solution Manager System --> Activate Integration with Change Request Management
For activity Intigration Solution Manager make the following entry
APPL: Change Request Management
RFC Destination : NONE
For activity Integration Change Request Management
make the entries in table BCOS_CUST as g
iven in the IMG instruction.
Now in SOLAR_PROJECT_ADMIN you can activate a maintenance project for change management by going to System Landscape --> Project Cycle
Click the check box Activate Change request Management.
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Now you can create a maintenance cycle by clickin on the button Create Task List in project cycle tab page.
Navigate to task list and activate the tasklist (Maintenance Cycle) by clicking on the status button.
Now while creating change request ensure that you are assigning the correct ibase /component of the production system in the satellite system landscape. You have to enter the ibase component of the client of the production system to whcih the client specific transport route has been made. You can find this number in transaction IB52
Hope now u can move on with CHARM.

Solution Manager Change Management Master Guide

Hi
We are looking into implementing Solution Manager 7.0 and have the
following questions:
- Can we implement change managment in Solution Manager with only one
satellite system (i.e. Development) as the other systems are not ready
yet (i.e. Test, QA etc.)?
- Could you let us know where we can find the master or technical guide
to setup change management in Solution Manager 7.0.

Hi,
it is possible to implement ChaRM even not all satellite systems are available yet.
I am not sure how much functionality you will get using virtual systems but you may configure and test ChaRM using 3 different clients in your DEV system (need to adjust TMS config accordingly).
Some useful information regarding ChaRM configuration can be found [here|/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario]
Since ChaRM relies on Service Desk you should also have a look at appropriate Blogs.
Also you should follow the IMG documentation/steps in SPRO.
Regards

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application name: Microsoft.Workflow.Deployment.ConfigWizard.exe, version: 1.0.20922.0, time stamp: 0x505e1b30
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System.Windows.OperationType)
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at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
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at System.Windows.UIElement.Focus()
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at System.Windows.Input.KeyboardNavigation.ProcessInput(System.Windows.Input.InputEventArgs)
at System.Windows.Input.InputManager.RaiseProcessInputEventHandlers(System.Windows.Input.ProcessInputEventHandler, System.Windows.Input.ProcessInputEventArgs)
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Thanks
Hansraj Rathva

Check to ensure that the user you're running the wizard as has access to the Users and Computers folders in Active Directory. I had trouble with the "specified RunAs account is invalid" message, and when I granted the AD rights, I was able to proceed.
The issue would be that the user executing the wizard isn't able to query AD to look up the specified user. The RunAs account you're specifying is probably fine.

Change Management configuration

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