Change Rejected Shopping Cart

Hi,
One of the users has created a shopping cart and the Approver has Rejected the Shopping Cart. The User is having BBP_WFL_SECURITY attributed value to LOW.
The Rejected Shopping Cart Status at header Level is Shoing as Awaiting Approval and at Item level it is showing as Rejected.
When the User Clicks on the Item Details they are able to see the Change Button and when they are trying to change the Shopping Cart they should be able to change the Quantity, Price, Required On date which is not happening.
Here are my questions
1. Why the Rejected Shopping Cart Header Status is shown as Awaiting Approval even thought it is rejected by approver?
2. When ever the user is trying to change the Rejected Shopping Cart why is it not allwoing them to do the same?
Is there anything that needs to be looked out apart from the BBP_WFL_SECUR_BADI(this is inactive)?
Regards,
Satya

Hi,
I guess the task is not general task.
Please find the task ID( like TS10407972) and open it in transaction PFTC.
Menu Additional Data -> Agent Assignment -> Display
If the task is not general task, please set it as general task.
The system admin can handle the workitem already created with no agent.
Go to transaction SWI2_ADM1 and forward the workitem to responsible person.
Regards,
Masa

Similar Messages

Termination Error when Changing Rejected Shopping Cart

Hello All -
We are on SRM 5.0 Classic scenario. If you try to change a shopping cart that has been rejected, if the section that you want to edit is not open before you click the change button you get a termination message that says "error processing your request" and a bunch of other stuff underneath the message.
Has anyone encountered this? I have looked on OSS but haven't seen this problem mentioned. The only way to get around it is to expand all the sections where you might want to edit data and then click the change button. That seems a bit strange. If you realize you didnt expand a section that you need to change, you get the error.
Any help would be greatly appreciated.
thanks
Jane

Hi,
Where from do you open the SC? From Status list or Inbox?
Regards,
Masa

Rejected Shopping Carts in Wrong User Inboxes

Hi All,
We recently installed a SAP Note 790027 Header status shown as "Awaiting approval" for rejected cart
After that we started seeing that all Rejected Shopping Carts were visible to all users.
I do see a note to fix similar issue 964132 ...Let me know if someone has all tried above SAP Note.
The only difference I see is Note refers to n-step BADI workflow and we use custom WorkFlows.
Can you suggest how to debug/resolve this issue?
Thanks,
Nikhil

Hi Nikhil,
What is your workflow?
Let me tell my understanding of your issue and solution :
This task 10407972 TotRejectSC Change Rejected Shopping Cart is the one which sends this text when a SC is changed or rejected.
"Your shopping cart '&REQREQ.DOCUMENTNAME&' was rejected. Please edit it."
and this should have been there in your WF template to trigger this message
Is this the message you are getting.?
So, the OSS note you have mentioned 790027 suggests us to make this task as general which will be applicable to all users.
Change the option to 'General Task'. Click on Transfer. The 'General Task' will be set to the task TS10407972.
My suggestion was to change this for your particular users and try.
This note is a consulting note where we have to do changes manually. I dont see any download corrections attached to it.
Cheers,
Sridhar.
Please award points for useful answers.

Rejected Shopping Cart cannot be changed

Hi Gurus,
I am facing an issue with rejected shopping cart. Rejected shopping cart cannot be changed. Change button is visible but after clicking, it shows all the fields in display mode. Do you know if there is any OSS note for this issue for the support pack- SAPKIBKT14 ( SRM 5.0)?
Thanks for help
Regards
Kapil

Is the entire cart rejected or just one item?-> Entire cart rejected
Is there a workitem in the inbox of the requester to accept the changes? -> There is no work item in the inbox of requestor to accept changes. There is no Accept changes button either in the check status transaction
Are you trying to change the cart via inbox or check status?-> Via Check status
Do you have the status 'in your inbox' for the cart?-> No status in the Approval inbox. But under Messages it shows- Mail: Shopping cart 1000001582 was Rejected
If not, then please check the workflow log for any red lights. (SWI6)-> No red lights in SWI6. Everything is green
This is what it shows-> (Sub)workflow created->No errors
SWD_API_ADHOC_EXTENSION_STORE-> No errors
Work Item Submitted for Execution->No errors
Work Item Submitted for Execution->No errors
Regards
Kapil

Changing "Check Shopping Cart" screen and Completion workflow

Hi,
Below i describe a) the current process, b) the required changes, and c) my questions.
Though it is also about workflows i still thought this was the best place to post the thread.
Current process:
In the process "free text order" i choose Go Shopping >> Shop >> Describe Requirement. I fill in details and complete the next steps.
Now the Completion workflow (WS14000044) has started.
So if I now look on my homepage in SRM i have an approval item which reads:
   Approval
   You can approve or reject shopping carts and read your e-mails relating to the procurement transaction
   You have
   - 1 Workflow Entries in Inbox
   - 0 Unread Documents in Inbox
So i open the list and find one item: Complete shopping cart of mr X.. Now i click on the item and it takes me to "Check Shopping Cart"
At the bottom of the screen is one button: "Change"
Requirements:
1) add two buttons to this screen. One button is "Reject", to reject the shoppping cart directly. The second button "Mail Requester" to send the shopping cart back to the requester and also sends a mail via outlook to inform the requester that this has happened and requesting more information.
2) these buttons should then influence the behaviour of the Completion Workflow. In this workflow (WS14000044) the task Completion (TS14007947) currently has one activated outcome. From my two buttons i would need two more outcomes that allow me to model the other actions that i need i.e. the rejection outcome and the back-to-requester/send-mail outcome.
Questions:
1) is it allowed/possible to add the buttons to the existing screens. Or do i need to create a custom screen and call that instead of the standard screen?
2) is it allowed/possible to modify the completion workflow as described? Or do i need to copy and then modify?
3) How could i make the buttons to interact with the workflow? The only thing i can think of is to create a Z-bus object of the object Form and to modify so that it show my expected outcomes.
4) any helpful links to sdn posts of blogs or otherwise on how to go about to create the necessary changes.
Thx for your input
Kind regards
Robert

Hi Robert,
Again, before technical solutioning, we need to step back and understand the business process and functions of each role (e.g., Buyer, Financial Approver) in the completion and approval workflow.
Here's my understanding of the as-is (correct me if I am wrong). You are using One-Step Spending Limit WF (10000276) for financial approval. This is done by a Financial Approver (I am guessing, the line manager). The Buyer is not part of the process. Now, you want to introduce free-text requisitioning, and, consequently, you want to introduce the Buyer role into the workflow process - to complete the free-text lines (e.g. with vendor, price).
Based on above scenario, I believe your initial solution was not incorrect - introduce Completion WF (14000044) for the completion task, while keeping 10000276 for financial approval.
Now the business wants the Buyer to play a more active role in the process. They want to be able to Reject (the whole cart?) and Inquire (send the cart back to requester with questions). In my mind, it may still be possible to explore keeping the original design with Completion WF without modifying it, and still achieve the business needs. You can explore different ways of doing that: delete SC items instead of Rejecting, add Approval Comments to inquire, etc.
Alternatively, you can replace all your workflows with one - WS14000133 "Spending limit, n-step,
dynamic approvers (BAdI)". Here, you can determine your approvers flexibly via a BAdI implementation. For example:
1. If Total Amount =< Spending Limit of Purchaser, then no approval agents - auto-approve SC.
2. If Total Amount > Spending Limit of Purchaser AND there're no free-text lines, then determine Financial Approver.
3. If Total Amount > Spending Limit of Purchaser AND there're incomplete free-text lines, then determine Buyer; once free-text lines completed - then Financial Approver.
WS14000133 also has back-and-forth functionality which you can use for the inquiries. WS14000133 provides the most flexibilty, but it also involves more effort to implement. Read up on WS14000133 at help.sap.com.
Bottom line - I would focus on evaluating these two standard options: 14000044 with 10000276, or 14000133. You may need to do some pros/cons, cost/benefit analysis. But I see no need to modify or copy SAP templates in your case.
Cheers,
Serguei
<removed_by_moderator>
Edited by Moderator on May 29, 2009 7:22 PM

Availability check on rejecting shopping cart in UWL

Dear all,
We are using SRM 7.0 and the portal in an approval workflow for shopping carts. On ECC side we create reservations for stock - materials.
Now we have the problem that in the UWL a availability check is started when the user approves or rejects the shopping cart. This is a problem when he wants to reject a shopping cart, which has been created some time ago and the articles aren't available anymore. In this case an error message is shown:
/sapsrm/cx_pdo_error Document check returned at least one error message. The action can not be carried out. For more details, see message area Availability check for 05.01.2011: 7 ST. Lead time for 30 ST: 14.01.2011. Availability check for 05.01.2011: 7 ST. Lead time for 30 ST: 14.01.2011.
How can we disable this availability check on approving and/or rejecting shopping carts?
Thank you very much for your help.
Best regards,
Thomas

Hi Thomas ,
Try to implement in driver badi. It work for budget check. I have no demo system and can't verify it. Hope it will help you.

BBP_MON_SC reports shows REJECTED shopping cart status as AWAITING APPROVAL

Hi,
We are facing a problem in BBP_MON_SC report. This report shows some of the REJECTED shopping cart status as AWAITING APPROVAL.
Note : We are in SRM 4.0 Version.
Please advice.
Regards,
Ram

Hi Ramprashanna,
Please see Notes
Note 660372 - Shopping cart monitor: Shopping cart deleted/Awaiting Approv
Note 672764 - Shopping cart monitor: Display of deleted shopping carts
In this issue.
Regards,Nishant
Please reward if this helps.

Disable availability check in UWL on rejecting shopping cart

Dear all,
We are using SRM 7.0 and the portal in an approval workflow for shopping carts. On ECC side we create reservations for stock - materials.
Now we have the problem that in the UWL a availability check is started when the user approves or rejects the shopping cart. This is a problem when he wants to reject a shopping cart, which has been created some time ago and the articles aren't available anymore. In this case an error message is shown:
/sapsrm/cx_pdo_error Document check returned at least one error message. The action can not be carried out. For more details, see message area Availability check for 05.01.2011: 7 ST. Lead time for 30 ST: 14.01.2011. Availability check for 05.01.2011: 7 ST. Lead time for 30 ST: 14.01.2011.
How can we disable this availability check on approving and/or rejecting shopping carts?
Thank you very much for your help.
Best regards,
Thomas

You may wish to post your question in the SRM forum for quicker assistance or open an OSS message at service.sap.com to see if they can assit you.
Depending on your SRM scenario EBP / SUS you can configure your approval mgt at different locations.
http://help.sap.com/saphelp_srm2007/helpdata/en/b5/ac2d308f154a7bb1bc60c98b6fa1d9/content.htm
Process Level Evaluation
Approval with Completion
Approval
Approval Workflow Features
Offline Approval
In the portal the UWL is mapped to the Workflow so you may be in a position to adjust the Business Workflow for your situation. Have a chat to yoru ABAP'ers or SRM/Workflow specialists in your company.
Just a question. Is there any reason why you cannot manage the shopping cart and remove the entries in error then reject it? It may well have been that those entries cannot be rejected because they have already been issued/receipted/invoiced - again this depends on the status of the W/F for the specific cart. I would imagine if you outright disabled the approval check your situatation will bring other challenges.

Changing the rejected shopping cart

Hi,
We are using workflow WS1450015.
Requisitioner creates a shopping cart of just one line.The approver rejects the SC.The requisitioner accept the changes.
After this when the requisitioner log into the SC,he is not able to see the change button.
Since we use this workflow, i think we dont need to check trhe security level. or should any thing be checked
Regards

Hi,
Pls change the value for the paramter "bbp_wfl_security" in the user/requisitioner role.For more details for the settings ,refer the foll links:
http://help.sap.com/saphelp_srm50/helpdata/en/37/830b3b7e7ef74de10000000a114084/frameset.htm
http://help.sap.com/saphelp_srm50/helpdata/en/f7/a6a3415e34b05fe10000000a1550b0/frameset.htm
BR,
Disha.
<b>Pls reward points for useful answers.</b>

Changes in shopping cart at run time doesn't reflect at approval level.

Hello experts,
I have created a shopping cart upto 4 levels based on immediate manager, category id, cost center and last manager (who will approve/reject ). It is working good so far. At 3rd level (cost center) I added a formula ( Overall value > 5.000 ). It means when overall value is greater than 5000 then only cost center is going to be displayed. It works when overall value goes above 5000. But before finishing shopping cart if user changes quantity, makes it less than previously entered (which affects overall value less than 5000 ) then at 3rd level it shows approval. This is not correct. As value goes below 5000 it should not show 3rd level approver. Where I should chnge the code ? Is there anything workng there ? Please advise. Thank you.
Best regards.

Hello Sam.
Thank you for your reply. Issue has been resolved now. It was portal issue.
Yes I am using process controlled workflow.
Best regards.

Status of Rejected Shopping Carts

Hi,
We are in SRM 7.0 with application controlled work flow. The issue we are facing is for example in a cart with 3 levels of approvals with the first and second level approvers approves the cart and the third level approver rejects the cart. The expected status in approval preview should be Approved, Approved and Rejected where as in our system, it is Rejected, Rejected , Rejected,
Any suggestions on how this can resolved?
Regards
Sathya

Hello Pawan,
Use transaction BBP_PD in SRM system.
Give Object Type BUS2121 for Shopping Cart
Header Status I1016 (Release Rejected).
There is changed by field which you may put the user id
Otherwise you can look for option of developing report for this.
Regards,
Neelima

Error in workflow while rejecting shopping cart

Hi,
When i am using the standard 2 step shopping cart approval workflow WS1000031 the work item reaches the inbox of first level approver but when i reject the shopping cart the workflow goes into error. The error shown is (( Object CL_BBP_ACTION_NOTIFICATION_WF method SEND_PARAM_MESSAGE_WF cannot be executed )).
The standard task which gives the error is TS10407929 which is inside sub workflow WS10400026 which is again inside sub workflow
WS10400051.
Can you help me.
Reagrds
Moinak.

Hi,
Pls apply the note 987079.
BR,
Disha.
Pls reward points for useful answers.

Rejected shopping cart still being processed into PO.

User has rejected items in shopping cart, but when he checks with buyer it has gone through as approved in the system
We have applied the following note SAP notes and no difference has been made.
Notes
923890
930347
931753
1016057
We are using SRM 550

Hi Steve,
This looks to be due to issue with some custom program getting called during the approval / rejection process which updates the status.
It would be better if you get in touch with your Developers (ABAP ers) and get the approval process checked for any BADI activation or any custom program which is causing this issue.
Even i checked for some notes but most of the you have already referred and the others not applicable in your case.
If nnothing solves your purpose then the best thing would be raising a customer OSS note with SAP on this issue.
Rgds,
Teja

Changes to shopping cart during approval.

We are running the N-Step approval workflow WS14000133.
The issue we are having is when an approver makes a change to the shopping cart during approval (Task TS10008126) we would like this to trigger the step that sends the cart back to the requestor to check/approve(Task TS10008061).
The desired behaviour occurs if the approver makes a change to the price, but not if other aattributes of the shopping cart are changed such as the vendor or the description.
The workflow determines if the cart should be passed back to the requestor based on the approve_or_reject flag in the approval task container. This variable is set to 4 when the price is changed, but 0 if other attributes are changed.
The security level for the approver to 'High' so that the workflow does not restart.
Is there any way to control what changes to the shopping cart will cause the workflow to create the task for the requestor.

What I am saying is that I want the workflow to continue and it is. This is not the issue. I am happy with the way that the security level is working.
The issue is that I would like the workflow to send a task to the requisitioner for ANY change that is made to the shopping cart. The standard solution will only send a notification to the requisition if a change is made to the value of the cart.
We need to pick up all changes such as the description or the vendor.
If you look at workflow WS14000134 you will see that after the approval step there is a decision step that will route the workflow to the notification to creator task or by-pass it. This is based on a variable that is set by the approval task. If the value is changed the value is set to 4, but if the vendor is changed then the value remains as 0.
The question here is 'Can we influence the way that this approval state variable is set?'

Maintain price (change) in Shopping cart

Hi
We have in our catalog (CCM2.0) created some articles like fx Consulting. The price for consulting can be different and we like to change a dummy price when the article is transfered to catalog.
Do anyone know what we can do to make the price field maintainable in shopping cart?
Thanks in advance

Dear Jesper,
it is standard that the price from catalog item should not be changeable in the shopping cart. If you need this functionality then please take a look at consulting note 693175. Maybe this helps.
Best regards,
Georg

Change Rejected Shopping Cart

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