Rejected Shopping Carts in Wrong User Inboxes

Hi All,
We recently installed a SAP Note 790027 Header status shown as "Awaiting approval" for rejected cart
After that we started seeing that all Rejected Shopping Carts were visible to all users.
I do see a note to fix similar issue 964132 ...Let me know if someone has all tried above SAP Note.
The only difference I see is Note refers to n-step BADI workflow and we use custom WorkFlows.
Can you suggest how to debug/resolve this issue?
Thanks,
Nikhil

Hi Nikhil,
What is your workflow?
Let me tell my understanding of your issue and solution :
This task 10407972 TotRejectSC Change Rejected Shopping Cart is the one which sends this text when a SC is changed or rejected.
"Your shopping cart '&REQREQ.DOCUMENTNAME&' was rejected. Please edit it."
and this should have been there in your WF template to trigger this message
Is this the message you are getting.?
So, the OSS note you have mentioned 790027 suggests us to make this task as general which will be applicable to all users.
Change the option to 'General Task'. Click on Transfer. The 'General Task' will be set to the task TS10407972.
My suggestion was to change this for your particular users and try.
This note is a consulting note where we have to do changes manually. I dont see any download corrections attached to it.
Cheers,
Sridhar.
Please award points for useful answers.

Similar Messages

Change Rejected Shopping Cart

Hi,
One of the users has created a shopping cart and the Approver has Rejected the Shopping Cart. The User is having BBP_WFL_SECURITY attributed value to LOW.
The Rejected Shopping Cart Status at header Level is Shoing as Awaiting Approval and at Item level it is showing as Rejected.
When the User Clicks on the Item Details they are able to see the Change Button and when they are trying to change the Shopping Cart they should be able to change the Quantity, Price, Required On date which is not happening.
Here are my questions
1. Why the Rejected Shopping Cart Header Status is shown as Awaiting Approval even thought it is rejected by approver?
2. When ever the user is trying to change the Rejected Shopping Cart why is it not allwoing them to do the same?
Is there anything that needs to be looked out apart from the BBP_WFL_SECUR_BADI(this is inactive)?
Regards,
Satya

Hi,
I guess the task is not general task.
Please find the task ID( like TS10407972) and open it in transaction PFTC.
Menu Additional Data -> Agent Assignment -> Display
If the task is not general task, please set it as general task.
The system admin can handle the workitem already created with no agent.
Go to transaction SWI2_ADM1 and forward the workitem to responsible person.
Regards,
Masa

Availability check on rejecting shopping cart in UWL

Dear all,
We are using SRM 7.0 and the portal in an approval workflow for shopping carts. On ECC side we create reservations for stock - materials.
Now we have the problem that in the UWL a availability check is started when the user approves or rejects the shopping cart. This is a problem when he wants to reject a shopping cart, which has been created some time ago and the articles aren't available anymore. In this case an error message is shown:
/sapsrm/cx_pdo_error Document check returned at least one error message. The action can not be carried out. For more details, see message area Availability check for 05.01.2011: 7 ST. Lead time for 30 ST: 14.01.2011. Availability check for 05.01.2011: 7 ST. Lead time for 30 ST: 14.01.2011.
How can we disable this availability check on approving and/or rejecting shopping carts?
Thank you very much for your help.
Best regards,
Thomas

Hi Thomas ,
Try to implement in driver badi. It work for budget check. I have no demo system and can't verify it. Hope it will help you.

Disable availability check in UWL on rejecting shopping cart

Dear all,
We are using SRM 7.0 and the portal in an approval workflow for shopping carts. On ECC side we create reservations for stock - materials.
Now we have the problem that in the UWL a availability check is started when the user approves or rejects the shopping cart. This is a problem when he wants to reject a shopping cart, which has been created some time ago and the articles aren't available anymore. In this case an error message is shown:
/sapsrm/cx_pdo_error Document check returned at least one error message. The action can not be carried out. For more details, see message area Availability check for 05.01.2011: 7 ST. Lead time for 30 ST: 14.01.2011. Availability check for 05.01.2011: 7 ST. Lead time for 30 ST: 14.01.2011.
How can we disable this availability check on approving and/or rejecting shopping carts?
Thank you very much for your help.
Best regards,
Thomas

You may wish to post your question in the SRM forum for quicker assistance or open an OSS message at service.sap.com to see if they can assit you.
Depending on your SRM scenario EBP / SUS you can configure your approval mgt at different locations.
http://help.sap.com/saphelp_srm2007/helpdata/en/b5/ac2d308f154a7bb1bc60c98b6fa1d9/content.htm
Process Level Evaluation
Approval with Completion
Approval
Approval Workflow Features
Offline Approval
In the portal the UWL is mapped to the Workflow so you may be in a position to adjust the Business Workflow for your situation. Have a chat to yoru ABAP'ers or SRM/Workflow specialists in your company.
Just a question. Is there any reason why you cannot manage the shopping cart and remove the entries in error then reject it? It may well have been that those entries cannot be rejected because they have already been issued/receipted/invoiced - again this depends on the status of the W/F for the specific cart. I would imagine if you outright disabled the approval check your situatation will bring other challenges.

Rejected Shopping Cart cannot be changed

Hi Gurus,
I am facing an issue with rejected shopping cart. Rejected shopping cart cannot be changed. Change button is visible but after clicking, it shows all the fields in display mode. Do you know if there is any OSS note for this issue for the support pack- SAPKIBKT14 ( SRM 5.0)?
Thanks for help
Regards
Kapil

Is the entire cart rejected or just one item?-> Entire cart rejected
Is there a workitem in the inbox of the requester to accept the changes? -> There is no work item in the inbox of requestor to accept changes. There is no Accept changes button either in the check status transaction
Are you trying to change the cart via inbox or check status?-> Via Check status
Do you have the status 'in your inbox' for the cart?-> No status in the Approval inbox. But under Messages it shows- Mail: Shopping cart 1000001582 was Rejected
If not, then please check the workflow log for any red lights. (SWI6)-> No red lights in SWI6. Everything is green
This is what it shows-> (Sub)workflow created->No errors
SWD_API_ADHOC_EXTENSION_STORE-> No errors
Work Item Submitted for Execution->No errors
Work Item Submitted for Execution->No errors
Regards
Kapil

Keep track of the shopping cart for anonymous user

Hi,
I have the following problem on b2c site. Anonymous user can browse through the site and adds items to the shopping cart. At the checkout the login page is prompted, however login page is located on the different application server where the actual login happening. After that control is returned to my server where I need to create login object and associate the shopping cart with it. My problem is how to maintain shopping cart without losing it.
I came with that solution : On checkout attach shopping cart to context object with unique key, then pass this unique key to the remote server, then remote server passes it back to me together with the login id, then I create new session and attach shopping cart to it after retrieving shopping cart from the context.
I hope it will work, however I think there is a standard solution for this type of the problems. Any ideas, hints, suggestions are strongly appreciated.
We use WebLogic 9.0 and Servlets.

Do you have a problem keeping track of the shopping cart for a user who is logged in? No, I didn't think so. So give the anonymous user an internal name, just for your own convenience. Then keep track of the shopping cart for the user with that name. You already know how to do that.

BBP_MON_SC reports shows REJECTED shopping cart status as AWAITING APPROVAL

Hi,
We are facing a problem in BBP_MON_SC report. This report shows some of the REJECTED shopping cart status as AWAITING APPROVAL.
Note : We are in SRM 4.0 Version.
Please advice.
Regards,
Ram

Hi Ramprashanna,
Please see Notes
Note 660372 - Shopping cart monitor: Shopping cart deleted/Awaiting Approv
Note 672764 - Shopping cart monitor: Display of deleted shopping carts
In this issue.
Regards,Nishant
Please reward if this helps.

How to change shopping carts of other users

Hi Experts,
Please advise if there is any transaction which SRM admin can use to change shopping carts of other users. I found that BBP_MON_SC is only able to delete the shopping carts.
Regards,
Kamal

Hi,
As Manish told, you can not change shopping carts for other users. I think as per as my knowledge even SAP will not recommend these type of funcitonalites.
thanks
Ravi

Error in workflow while rejecting shopping cart

Hi,
When i am using the standard 2 step shopping cart approval workflow WS1000031 the work item reaches the inbox of first level approver but when i reject the shopping cart the workflow goes into error. The error shown is (( Object CL_BBP_ACTION_NOTIFICATION_WF method SEND_PARAM_MESSAGE_WF cannot be executed )).
The standard task which gives the error is TS10407929 which is inside sub workflow WS10400026 which is again inside sub workflow
WS10400051.
Can you help me.
Reagrds
Moinak.

Hi,
Pls apply the note 987079.
BR,
Disha.
Pls reward points for useful answers.

Changing the rejected shopping cart

Hi,
We are using workflow WS1450015.
Requisitioner creates a shopping cart of just one line.The approver rejects the SC.The requisitioner accept the changes.
After this when the requisitioner log into the SC,he is not able to see the change button.
Since we use this workflow, i think we dont need to check trhe security level. or should any thing be checked
Regards

Hi,
Pls change the value for the paramter "bbp_wfl_security" in the user/requisitioner role.For more details for the settings ,refer the foll links:
http://help.sap.com/saphelp_srm50/helpdata/en/37/830b3b7e7ef74de10000000a114084/frameset.htm
http://help.sap.com/saphelp_srm50/helpdata/en/f7/a6a3415e34b05fe10000000a1550b0/frameset.htm
BR,
Disha.
<b>Pls reward points for useful answers.</b>

Status of Rejected Shopping Carts

Hi,
We are in SRM 7.0 with application controlled work flow. The issue we are facing is for example in a cart with 3 levels of approvals with the first and second level approvers approves the cart and the third level approver rejects the cart. The expected status in approval preview should be Approved, Approved and Rejected where as in our system, it is Rejected, Rejected , Rejected,
Any suggestions on how this can resolved?
Regards
Sathya

Hello Pawan,
Use transaction BBP_PD in SRM system.
Give Object Type BUS2121 for Shopping Cart
Header Status I1016 (Release Rejected).
There is changed by field which you may put the user id
Otherwise you can look for option of developing report for this.
Regards,
Neelima

Rejected shopping cart still being processed into PO.

User has rejected items in shopping cart, but when he checks with buyer it has gone through as approved in the system
We have applied the following note SAP notes and no difference has been made.
Notes
923890
930347
931753
1016057
We are using SRM 550

Hi Steve,
This looks to be due to issue with some custom program getting called during the approval / rejection process which updates the status.
It would be better if you get in touch with your Developers (ABAP ers) and get the approval process checked for any BADI activation or any custom program which is causing this issue.
Even i checked for some notes but most of the you have already referred and the others not applicable in your case.
If nnothing solves your purpose then the best thing would be raising a customer OSS note with SAP on this issue.
Rgds,
Teja

Termination Error when Changing Rejected Shopping Cart

Hello All -
We are on SRM 5.0 Classic scenario. If you try to change a shopping cart that has been rejected, if the section that you want to edit is not open before you click the change button you get a termination message that says "error processing your request" and a bunch of other stuff underneath the message.
Has anyone encountered this? I have looked on OSS but haven't seen this problem mentioned. The only way to get around it is to expand all the sections where you might want to edit data and then click the change button. That seems a bit strange. If you realize you didnt expand a section that you need to change, you get the error.
Any help would be greatly appreciated.
thanks
Jane

Hi,
Where from do you open the SC? From Status list or Inbox?
Regards,
Masa

Web Dynpro SRM 7.0 - Access Shopping Cart One Screen User Default Settings

Hi all,
In my current project I have a requirement which includes to validate the user default values on shop on one screen functionality, my question is, how can I access to this information? In web dynpro there's no reference to this information and in addition is not stored in the database as is only "available" during the current Shopping Cart creation.
Many Thanks in Advance,
Sara.

Dear Poster,
As no response has been provided to the thread in some time I must assume the issue is resolved, if the question is still valid please create a new thread rephrasing the query and providing as much data as possible to promote response from the community.
Best Regards,
SDN SRM Moderation Team

How to hide custom fields in Shopping cart depening on user role

Hi,
We have some custom fields in shopping cart for basic view. Every thing works fine. Now client is asking to hide all the custom fields based on user role.
I found some function module to fund roles. now my main problem is unable to find the cusotm filed screen field name.
When I tryed to find the screen field name using BBPSC02/03, its giving 'GT_DISPLAY_100-FIELD'. If I try to use this field, its not working.
Could you pls tell me how to find custom screen filed name to hide in shopping cart.
Thanks,
Ram

Hi Ram,
As Laurent suggested,to hide the custom fields based on the user role,you need to implement the logic in BADi "BBP_CUF_BADI_2".
You have the importing parameter IV_USER in this BADI.
Pass this parameter to tables AGR_USERS and AGR_USERT to get the user role
OR
Use FM: BAPI_USER_GET_DETAIL
with USERNAME= user id and can retrieve Table: ACTIVITYGROUPS Field:AGR_NAME
if you want the otherway around
you can also use FM: RSRA_USERS_OF_AGR_GET
with I_AGR_NAME= role and you can retieve Table: ACTIVITY_GROUPS_USERS Field: UNAME(usr Id)
Then check the value for the User role as obtained using the above steps and accordingly set the property for the custom fields to hide them.
BR,
Deepti.

Rejected Shopping Carts in Wrong User Inboxes

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