Changed plan so I could upgrade phones, now upgrade option is gone....

Howdy,
I just changed our family plan in order to upgrade our phones, 3 of 4 were eligible for an upgrade. I added the unlimited data plan so I could get a smart phone. Anyway, now when I go back to do the actual phone upgrades, they are no longer eligible, presumably because of the new family plan that I just switched to. I'm thinking a call to Customer Service is in my near future.

From what I've read on these boards, it is not possible to upgrade while there is a plan change pending. When did you choose to start the new plan? If you chose to forward-date it to the start of your next billing cycle, you may have to either cancel the change or wait until it goes through to be able to upgrade.
If you chose to start it immediately, or back-date it, you may just have to wait a few days for the computer to process the change.
For future reference, you don't have to change your plan before you upgrade, even if your current plan is not compatible. The online system (or rep you are working with) will prompt you to change your plan to an appropriate one after you select the phone you want, but before you complete the upgrade. That will give you a chance to see the impact of the plan change on your bill.

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As you have mentioned, you will be in a unique situation when the 3G unlimited data switch occurs.
Currently if you were already on 4G and you wanted the 4S now, you would not be able to then buy the LTE in 6 months with a discount.
It looks as though you can keep your unlimited data if you choose to pay the full retail price for a new phone. Will have to see if that makes sense for you.
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Here are the exact statements:
Customers will not be automatically moved to new shared data plans. If a 3G or 4G smartphone customer is on an unlimited plan now and they do not want to change their plan, they will not have to do so.
When we introduce our new shared data plans, Unlimited Data will no longer be available to customers when purchasing handsets at discounted pricing.
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The same pricing and policies will be applied to all 3G and 4GLTE smartphones.

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Do I take my 5 phones and go else where????
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Linda Hoffman
408-6XX-XXXX

GrandmazChiz,
I am definitely sorry to hear about all that you have gone through. This is certainly not the way that we want to have your experience happen. I am wanting to help in any way that I can. However, since this is a public forum, I will have to reach out to you Privately. Please look for that in your inbox. Thank you.
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I
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Changed plan so I could upgrade phones, now upgrade option is gone....

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