Changing User Roles not working

I've changed a role to full "Admin" access, but the system is not presenting all the menu?  How do I get the system to update the role/access for a given user?  Any help would be appreciated.

Got it!...
It's due to an old menu hide setting in the V2 interface. 
http://screencast.com/t/gKs1MKu3
This is no longer available in the new V3 but I was able to enable menu access for Wendy. 
So the correct answer is its not because of the user type in this case.  The menu hide option had this disabled for this user. 
Hope this helps!
-Sidney

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