Charged for free movie

Verizon sent me an email saying I could view a movie free. I couldn't access the movie and called Verizon tech support. The agent told me to pick "buy the movie" and then I could view it and I shouldn't be charged for it because it was a free offer. I just discovered that I was charged $21.99 for the "free" movie. How can I get the charge removed?

Hi Sarazan,
I cannot speak to the specific language used in the offer you were given, or the advice you received from the Verizon representative. But the only "free" movie offers I've seen from Verizon were free rental offers, not free purchase. A RENTAL (either SD or HD) last up to 48 hours after the initial viewing. A PURCHASE lasts as long as you can access the service (potentially forever). If you had rented the movie, you would have been shown the rental price and had to agree to it. Then Verizon would have credited your monthly bill for the rental price. If your movie did not show a rental price, it is because it was only available for PURCHASE, and therefore ineligible for the free offer.
It sucks to learn things the hard way, I know. You're not the first person that has been hit with the full purchase price for not understanding the difference. If you are lucky, you may be able to find a customer service agent that can help you remove the purchase from your account. But unfortunately it is up to them to decide what to do.
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HT1657 I do not want to be charged for a movie I can't watch...

I have rented movies from iTunes before and not had a problem. Today I tried to rent a movie and while watching it freezes many times and then stops downloading. I have tried many different things to resume the download and the movie but this has been going on for over three hours now. Worse is that the movie has actually started downloading from scratch again so I can't even pick it up from where I left off. I will not be able to watch the movie as I need to go to bed for work tomorrow morning and since I work a full day I will not have a chance to watch the movie durring the day if by some chance it does download. I do not want to be charged for a movie that I can't watch. How do I make sure that I am not billed for this crappy service?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

I was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
Good luck.

I keep getting charged for free games

I am always trying to get charged for free games??

Are you asking this because your Apple ID password is requested before downloading the free game?
Downloading any app requires the password. Also required is a payment method filed with Apple. For free apps, games included, you will not be charged.

HT3702 Itunes charged for free app download (Update).

Itunes charged for free app download (Update). No clue why this happened. Can anyone tell me what could be the problem?

If you mean the temporary store holding charge, as described on the page that you posted from, then that is only temporary, it should disappear off your account within a few days or so.
That 'charge' is made each time that you change your card details to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account.
If you mean a 'proper' charge, and it appears on your purchase history and on your credit card, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Getting charged for (free) app updates

i keep getting charged for free app updates

deggie wrote:
So on the one that you changed go into iTunes, go to the iTunes Store, login to your changed account and click on your purchase history.
If it does not show a purchase history, notify the people at the iTunes Store:
http://www.apple.com/support/itunes/contact.html?form=app_store&topic=App%20Stor e%20and%20iBooks&subtopic=Downloading%20and%20updating%20Applications
Message was edited by: deggie
ok so i log in with the NEW (me.com)?

HT1657 I rented a movie and now can't find it. I was also charged for the movie? where is it?

I rented a movie and now can't find it. I was also charged for the movie? where is it?

What did you download it on ? If a computer's iTunes then do you have a 'rentals' tab in the Movies part of your library ? If on an iOS device then it should be in the Videos app (if it's not showing there then have you got a film age rating set in Restrictions that is hiding it ?).

Billing will not remove a charge for a movie on demand that I didn't watch

I reluctantly opted to upgrade to the X1 system back in February. Due to the not having all the boxes in stock it was well into March before it was all installed and then there were still issues with on demand service. I called technical support and was told to try to access any on demand movie after he had done his so called treaking to the boxes, which I did. Clicked on the first one on the list, which happened to be American Sniper. Just did this to see if it would play, mind you, and then continued on with the tech person. After our conversation ended I realized the movie was still playing so I stopped it and shut of the TV. Got my bill the next month and sure enough, I had a $5.99 charge for the movie that I didn't even watch. Called customer service and was told I would get a credit. Sure enough I checked my account a few days later and there was an adjustment of $5.99 but when I got my bill the next month and the next month and the next month the credit showed up but was not deducted from the amount due. Yesterday I got the bill due in August and the credit was still there but now I have a $5.99 past due amount with threats to disconnect my service if it is not paid. I called again today and spent 30 minutes trying to make the customer service person understand that I don't owe the $5.99 but she still didn't get it. "I'm sorry sir, but I can't change the way our system works." I asked for a supervisor and there were none available so I was put on a call back list. This is now 4 hours later and still no call back. All I want is my $5.99 credit. Is that too much to ask. I've been a customer for over 35 years and this is the thanks I get. I'm just about ready to cut the cord!

When the regular customer service reps can't help, try one of these:Send an email to the team at "[email protected]". Include:
    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
One of their problem resolution specialists should contact you to follow up, usually by phone. They seem to be quite a bit sharper than the regular customer service reps.-OR-Use the feedback form at http://customer.xfinity.com/help-and-support/vp-contact-form.You might also try Twitter (https://twitter.com/ComcastCares/) and Facebook (https://www.facebook.com/Xfinity).
Comcast sometimes responds to questions here in the forums, and sometimes they do not. When they do the typical response time is somewhere between a few hours and a few days.

Does Apple replace your charger for free

I've had a couple of chargers since I got my iPhone 5 a year ago. I've always bought a new charger, but lately someone brought to my attention that Apple can replace your charger for free.. I'm just wondering if that's true.

If the iPhone has been covered by an extended warranty beyond the one year so that it is still covered and the charger is not damage but has a problem with materials or workmanship then yes Apple will cover it.

Any charge for free app and issues at Apple Store?

In case we need to create free issues or even apps for iPad (from a non-profit organization), what will the incurred costs be through the whole process?
i.e. From the time of development of issues and the app in which the issues may work - is there any registration or license fees involved, till it reaches all customers - provided the package is for free?
Any charge for free app and issues at Apple Store for iOS apps for iPad?

You must pay the USD$99 fee to join the Individual Developer Program.
After that, there is no fee to put free apps into the iOS App Store.

HT1727 I am being charged for a movie that never downloaded to my computer, how do i get credit?

I am being charged for a movie rental that did not download, how do I get credit?

https://expresslane.apple.com/GetproductgroupList.action
First select the blue iTunes in the middle.
On the right, iTunes Store.
Continue
On the left, Purchases, Billing and Redemption
Apple ID account billing
'Charged for a movie I did not rent.' Can go in the 'Tell us more'.
Select your country.
Continue
Next page, should have contact options on the bottom.
Email is the option that's always available.
Sometimes you'll get 'Schedule a call'.
Or sometimes, 'Chat Now'.

I am being charged for FREE CONTENT on APP STORES

Hi ,
I just got my new ipad 2.
however i am being charged for free content..
i called my credit card and they said i need to speak to you..
kindly revert ..
r

You are not talking to Apple here, these are user-to-user forums, and are not monitored by Apple. If you have just added the credit card to your iTunes account then you are likely to be just seeing a small holding charge (in the US it would $1) which is temporarily 'charged' to the card to check that it's valid and active - in which case it will disappear in a day or two.
If the charge is larger, and you are not buying paid-for apps (or using in-app purchases and you've checked your purchase history on your account in iTunes on your computer) then try the iTunes Store Account And Billing section on this page http://www.apple.com/uk/support/itunes/

Does iphone charge for free apps, does iphone charge for free apps

Does iphone charge for free apps which are in the appstore.

Free means just that, free...there is no charge.

Hi is there a ipad or computers that is for free movies and face book for the older people . that do not know how to use computer?

Hi is there a ipad or computers that is for free movies and face book for the older people, that do not know how to use computers?

What?

C3-00 charged for 'FREE WIFI'

Can anyone help me Please!!
I have had my C3-00 since last November, and it has been fine, I have used it to access FREE WIFI in other European countries as well as the UK without being charged . That was untill 3 months ago when I started getting charged for accessing FREE WIFI in the UK and in Europe, I have had the phone reset by Nokia and by a Nokia shop without any luck, It is set to always ask when it conects to the internet but it never asks!
Should I bin the phone and get a new one or will Nokia sort the problem?
I am on V 07.20 but when I try to download the newer version it tells me I have the correct version
So can anyone help me, it costs me more than the phone costs to acces internet on the move
J

Hi,
Please try the settings below i sent:
Select Menu > Settings and Configuration > Preferred access point — View the saved access points and choose the preferred WLAN access point.
Select Menu > Settings > Connectivity > WLAN > Internet Connection :Ask first
you are asked for the connection method every time you open an application that requires an Internet connection such as Browser or Mail.
Select Menu > Settings > Configuration > Personal settings >
Add > Web > account name "My Web" and use preferred access point "yes"
After this setting become active, phone shoul not go to the operator web connection which charges.
Br
Mahayv

Charged for free movie

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