Charged for services cancelled multiple times, refusal to refund/credit

Since there is no way to reach anyone besides base-layer customer service via phone or chat, they send us here as if we can help each other get our bills fixed.
I am sick of having to activate and deactivate global data services when I am planning to the leave the country. I have nothing but problems with this process. I continue to be billed when I've scheduled an end to the service AND then called to cancel upon my return on last two occasions I used it! it's a total scam. They refuse to remedy charges even though they can see I wasn't out of the country for 5 months! I just went to add the service for February and was told it was STILL on my account from August and they "could not remove the charges" and that I should have looked at my bill. No matter how I explained that I DID look at my bill and CALLED to AGAIN remove the service, he refused to could care less that I've been overcharged for months.

have you ever accessed your account above under My Verizon link?
to me that would be the best way to keep track of it.. you can add the service and delete from that section.. you will also have the benefit of all transactions being logged under the history tab..
if you go there now,, does it show when you added and when you called in once you were back state side?
I would look there and see how much information you have .. and maybe start using that as your point of contact for making account changes..
and yes it is frustrating when you think you have taken care of any thing that is costing you to later find out it is still billing.. and it is hard to follow removing a service that runs by billing cycle due to the fact that we are normally contacted after the bill is issued ... but by using the above you have more control and the ability to track changes
hope that helps

Similar Messages

I cancelled my service, was charged for service which was not provided, and I am unable to find a way to dispute or to pay my bill.

To begin, what ADA-compliant options are available to work with a service representative? I've never found the online chat service support to be available during my waking hours after checking over the last week. I can't find a contact email for support, either. I've been instructed on several occasions that I will need to make a voice call for customer service, but unfortunately, this will not be possible. I will require text-format assistance from customer support to address two issues which I am unable to solve on my own:
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

Was not informed of new policy when signing up for service and charged for services I did not knowingly agree to.

I’m writing to contest a $29.99 monthly charge, which is contracted for 24 months amounting to $720 in total. The charge is for a data plan which I did not knowingly agree to, and verizon is unwilling to remove from the account even though the phone on the line does NOT use data.
The backstory of the issue:
On September 19, 2014 I waited in line at an Apple store to purchase a new iPhone on launch day. I opened a new basic line of service for $9.99 a month on my account so I could purchase a discounted phone from Verizon. When purchasing the phone, the representative explained that he was going to have to put a basic data package on the line for $15 a month, but that it would be removed once I transferred the phone to an existing line on the account. After the purchase was complete, we transferred the phone to an exisitng line, and the represented confirmed that the data package would not be charged to my account and therefore I would only have to pay $9.99 a month for the basic line of service for two years. A couple weeks pass and I receive my bill, I notice that the data plan is still listed on my account and has also increased to $29.99 a month! I call Verizon to see what is going on, they tell me that they have just implemented a new policy that states if I purchased a smart phone on a basic account and then transfer the phone to a differnt line that I will have to pay $29.99 a month for data even if the new phone that is currently on the line does not use data! I told them I was not informed of this, and was actually told the complete opposite when signing up for service. They refuse to remove the data package, and will not let me cancel the account without charging me $350. The representative on the phone said that the representative in the store was a sales person and most likely did not have the training to inform them of the new policy change, and that they could not honor what he told me.
I should be able to rely on and trust what a Verizon wireless representative is telling me, I was not aware of the new policy and did not knowingly agree to this policy. And in that case, I would like to point out that I have been a loyal Verizon customer for over 15 years humbly request that you clear this $29.99 monthly charge from my account as a gesture of good faith.
I have spent over 7 hours on the phone with verizon trying to get this resolved to no avail. I have also filed a complaint with the attorney generals office, and plan to persue this until it is fully resolved.

Customer Agreement | Verizon Wireless
This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.
They gotcha! And that policy change was listed here and other places on the net.
Its either pay that or the early termination fees.
Verizon will not grant you a mistake forgiveness clause.
If they do it for you they would have to do it for everyone.
Good Luck

HT1689 Billed for same app multiple times

We were billed for the same app multiple times, how do I contact apple iTunes to get this fixed?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Web Service executing multiple times

We are noticing an ongoing problem with web services both consumed in SAP as well as web services published in SAP and consumed via .NET applications. In both cases, we are occasionally seeing examples of a single web service method calls executing multiple times. For example, one of our methods in our SAP generated web services inserts records into a custom Z table. We are noticing that for a single invocation of the web service, data records are appearing multiple times in the custom table. We have placed code inside of the function in SAP to catch these multiple executions, but the code does not recognize the duplicates because most likely, the commit from the previous execution has not yet occurred. We have time stamped the inserts into the table and can see that they do not have the same time. Our web services are being created in SE80. My guess is this is some sort of caching issue. Has anyone run into a similar problem? We are using NetWeaver 7.0 and SAP ECC 6.0.
Edited by: Joseph Sciacca on Sep 9, 2008 4:10 PM
Edited by: Joseph Sciacca on Sep 9, 2008 7:34 PM

Hi Developers,
I have the same question, is it possible to have multiple outgoing parameters?
When not, does SAP Netweaver knows a IN-OUT parameter? Because I found on the internet that it is possible to have a IN-OUT parameter. But that was with the BEA Weblogic 8.x.
When not, is then the only solution to return a object? With in this object all the parameters you want.
Or otherwise is there a other workaround?
Thanks in advance,
Marinus Geuze

Order canceled multiple times

My order has been canceled. I retried multiple times and same happened. Why don't I get more details on the reason for cancel? It just says unable to verify my information.

Hi bullorbear,
Learning that an order you've placed has been cancelled is never a pleasant discovery, so I can imagine why you'd be concerned. I'd be frustrated too if the same thing happened to me, especially if an immediate solution didn't appear to be available.
When we say that your order was cancelled because we were unable to verify your information, it generally means that something on your order is not matching up as it should. This can be anything from a simple spelling error (or incorrect abbreviation) to the billing address on your BestBuy.com account not matching the billing address for the provided method of payment. This could also include trying to ship a product under a personal account to a business address. Additionally, remember that Best Buy does not ship to freight forwarders and that such orders are automatically cancelled.
BestBuy.com > Help Center > Conditions of Use
http://bbyurl.us/CoU
That said, I've reached out to our support team to see if they're able to shed any additional light on the situation. While I cannot guarantee an immediate response, rest assured that I will let you know via private message as soon as an update is available. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

ALV events for data_change executing multiple times

Hello Experts,
I am using the event "data_changed" of cl_gui_alv_grid and its getting triggred multiple times based on
no. of rows in my ALV grid output.
For ex: if i have 5 rows and if i input a field in any cell in a new row, in data_changed event is triggered 2 times.
The LOOP AT er_data_changed->mt_mod_cells INTO ls_modified is executing 6 times as in above example
even though is having only 1 entry.
Can some one pls help me with this?
Also i see the toolbar event is often getting excuted multiples no of times making the application slow.
Please suggest.
Thanks
Dan

Dan,
Maybe you've placed or doing something wrong, take this report as a pattern "BCALV_EDIT_03".
Best regards,
Alexandre

My iPhone 3GS will hold a full charge for only a short time, and gets very hot when not in use in my shirt pocket. Any ideas?

My 3GS iPhone will not hold full charge for very long. It gets very hot in my shirt pocket even when hot in use. Any ideas?

Double-tapping the home button does not show apps that are running. This is not a task manager, it is merely a list of recently used/accessed apps.
Basic troubleshooting of the device is reset, restart, restore. Has a reset or restore been tried?
Check to see if updates exists for the apps, this could be a simple issue of a badly coded or buggy app that needs to be updated.

Double-charged for Creative Cloud Membership - I need a refund!

My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.

Hi aagirlz
An email is sent 30 days prior to the annual renewal date with details of the renewal price. Sometimes this might go to your spam/junk folders so it's worth checking there.
When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
Kind regards
Bev

TS1702 I got charged for a rental and a movie on my credit card but it was never done.

Hi,
On 04-11-2014 i got charged $9.99 for a MC PURCHASE 55429504 PAYPAL *ITUNESSTORE 4029357733 CA 2014-04-11 08.28.04
(thats what it says i Was charged for. I never did that. it says the order is pending and that it used my debit...... i did not do that and i have one more charge
On 04-11-2014 i got charged $14.98 for a MC PURCHASE 55429504 PAYPAL *ITUNESSTORE 4029357733 CA 2014-04-11 08.28.04 this is also a debit charge and it says memo MC Purchase
so i got 2 charges that add up to...... $24.97 I would like to get refunded for them because I honestly dont even know what they are. thank you
William Kozlowski
[email protected]
847-848-5001

We are all itunes users just like you.
You need to contact itunes support.
Click Contact Us at the bottom of this apge

Charged for services I cancelled in 2008

Hello I was thinking of returning to BT for phone and broadband but now I'm not! I cancelled my service with BT in Nov 2008 and moved all services apart from line rental to Sky. On Sunday I had our accounts checked and found that BT have been charging me for Evening and weekend call plans and caller I'D since. Due to me being with Sky I have been on their equivalent plan so obviously not being able to access the BT Service which I actually cancelled! BT have taken over £6 out of bank account every month. I know that I have only just found this out but nevertheless I want refunding for srvices that have not been available to me. I left BT in the first place because of appalling customer service. Nothing has changed. they called me today to say that it's their policy that they will refund me 1 months payment. I refused this offer. She then said that they will pay 3 months. Again I have refused. She has now said that it needs a Manager to speak to me!

Hi Noffy,
Welcome to the forum.
Did you get speaking to a manager? If you want I'll take a look at your account, please email in your forum username and BT account details to the email address registered against my profile page (under "about me").
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Phone radio drops out of service for several minutes multiple times a day

I have the Droid Razr Maxx as does my wife. I've had to go through the warranty process several times (due to a headphone and a power issue) and I have one of these refurbished "like-new" (ha!) phones.
I finally got a phone that seemed to work top to bottom. But I noticed after the phone has been on a few hours that my phone connection would drop completely. It would go from 3-4 bars of 4g to no signal and sometimes it would stay at no signal for 5-10 minutes until it found the phone connection and then slowly started the data connection. The only way of resetting this process more quickly was a complete reboot. I have tried to do a couple tweaks (setting it to LTE/CDMA only or using LTEOnOff to go 3g only but the problem persists.
The thing is, my wife has the same phone in the same configuration and has none of these issues, even though our phones are usually within a few meters of each other constantly.
If this can be fixed without sending it back, that would be great. I've dealt with four different Razr Maxx's over the past two months and while they've all had different problems, they never had this one. Going through the frustrating process of going to a store and convincing someone that I'm having a problem (especially one like this) is not something I look forward to. Getting on the phone with someone who just says to restart it every time I have this issue if it fixes it (restarting every 4 hours, are you kidding me?) is unacceptable.

Hello thelance,
Yikes! It is never good to have a fluctuating signal on your device. I understand how aggravating it can be to have to restart your device every so often. Often times, devices will drop the connection and automatically regain connection within a few minutes. The best way to resolve this issue would be re-power your device once a day. Also, please remove the SIM card and re-insert. Once this is completed you should notice a steadier data connection.
If you are still having issues with the fluctuating service, please let us know. Have a great weekend!
MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

How to put additional charges for Service in Different Accounts

Dear SAP Colleagues,
I am trying to make a PO for Air Tickets i.e. Purchase of Air Ticket.
I need to put Base Price, Airport Tax and Airport Passage as conditions in ticket and when I do MIRO it needs to be put into separate accounts when accounting document is generated.
I thought of using Material with Mat Type DIEN or Service (Item Cat = D)
1. I configured the pricing procedure and assigned condition types for Airport Tax as well as Airport Passages (Fixed Amounts in both the cases).
2. Attached Acc Keys for Airport Tax (ZAT) and Airline Passage (ZAP) to the Condition Types.
3. Defined the corresponding accounts for ZAT and ZAP in OBYC.
However for DIEN as well as Service Items, it asks for mandatory Account Assignment Category (so I am using K)
However once I assign the Account Assignment Category as K, system ignores setting in the Pricing Procedure --> Acc Key --> OBYC --> G/L Account setting and it puts Credit to Customer and Debit to External Services account (A/C that is assigned in the Account Assignment tab in PO)
1. My query is which Material can be used?
2. If Service Master is used, what are the additional settings.
3. How should I change the config so that it considers settings in Pricing Procedure --> Acc Key --> OBYC.
Thanks and Regards,
SAP ROI

Hello pebble,
I want to begin with apologizing for my delayed response to your post, Best Buy greatly appreciates the fact that you’ve been a loyal customer. I’m discouraged to hear that your recent experience has left you frustrated and not wanting to consider us as your future destination for your next purchase.
I know from firsthand how important it is to protect your technology, when I learned about the technology that screen protectors have, I knew it was worth the investment. Installing them hasn’t always been easy for me, and for that it’s nice to know that Geek Squad can do it for me while the phone is being activated. Mbrguy and kst8no1 have explained it’s an optional fee if you require the service, I know that I have other family members who feel confident in installing the screen protector themselves. In the future, I would highly recommend discussing your circumstances with your local Best Buy representatives though. They can provide the best information and options for your situation.
While we may not be able to undo your recent experience, rest assured that the appropriate teams will be notified of your concern. Best Buy relies on customer feedback to improve our stores, our website, and our product and service offerings, so your input is greatly appreciated!
Thank you for taking the time to share your experience with us.
Karina|Social Media Specialist | Best Buy® Corporate
Private Message

[Solved] System asks for encryption password multiple times

Hey guys,
I have following problem:
I am using dmcrypt for encryption of my hard drive but it seems like I have made a mistake when I installed it. But for the most time I ignored it.
When I start my system it ask for the encryption password normally. The strange thing is that it also asks for the Password when services start.
If I issue a command with systemctl start XXX I also get following message:
Please enter passphrase for disk Crucial_CTXXXXXSSD1 (lukslvm)
There is no problem if I just press Enter and go on actually but this still bugs me.
I wonder what I did wrong at that time.
Edit:
/etc/crypttab:
lukslvm UUID=xxxxxxxxxxx------xxxxxxxxxx none luks
lvm pvscan:
PV /dev/mapper/vgarch VG vgarch lvm2 [223,38 GiB / 0 free]
Total: 1 [223,38 GiB] / in use: 1 [223,38 GiB] / in no VG: 0 [0 ]
Last edited by Erhan (2014-12-17 12:45:53)

Fixed by removing the entry in /etc/crypttab
I don't even remember adding it there but it has been already some years.

Battery does not charge or charge for very very short time

Batttery in my ibook charges only for few minutes, and when it says on a tool bar that it is 100 % charged only one led on the battey ligths and even it twincle. Any idea?
The battey is not new, it usually worked for aproximetly one hour.
BUt now it work for 5 or 6 minutes and charges long time.
Also the ibook starts very slow now.

It is quite likely that you just need a new battery.
The average lifespan of a lithium-ion battery is two to three years.
That is the likeliest probability, but there is a chance that your adapter isn't working properly. You may want to troubleshoot it by swapping with a friend or taking it in to an Apple Store to make sure the adapter is working correctly.

Charged for services cancelled multiple times, refusal to refund/credit

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