Charged twice, bill inconsistent.

Question

So ever since my wife and I changed plans our bill has fluxuated widlly over the last three months. The first bill was $230 which is higher than it should be but it was also the first bill of the new plan, which I know can be higher. THe second bill was around 140, which is right where it should be based on our plans. The bill we get this month is for $260 dollars. So naturally I go and chack the bill, there is a data overage that adds up to $30, this was expected because we did go over this month, although it should only be 15 seeing as we only went one gig over but I have given up trying to understand Verizons billing practices anymore. I also noticed on the account that there is $122 dolars worth of equipment charges. Some of that has to do with out verizon edge payments but were were charged sales tax on the purchase again even though that is supposed to go on the first bill. Well actually my wife got charged twice, once in may and again this months for sales tax. My account on the other hand is an absolute mess and verizon did not charge me (for whatever reason) last month and is not tacking on the sales tax. This is the second problem I have had with verizon in two weeks, and also the the second time is two weeks that I'm sure that verizon is going to tell me basically "Oh, it was our mistake but it's your problem" because that is what happened last week. I am sure a verizon customer support rep can look back and read all about that wonderful game, but to summarize this was probably the last thing that verizon wanted to do to two long-time customers that wrer already on the verge of switching carriers due to POOR POOR customer service, shady billing practices, and a general sense that nobody at the company really knows what's going on. I need a customer service rep, whover handles such things, to look at this bill and get it back somehwere into the realm of reality. I understand that the data overage is my responsibility and I will pay that, no problem. But other than that, this bill needs to look like it's supposed to and not $120 dollars more than it should. If this doesn't happen, whithout verizon complaining to me and telling me it's my problem and to deal with it (which is basically what happened last week) my wife and I will be forced to take T-mobile up on their fabulous offer to pay our cancellation fees if we switch to them. I just don't have the time or  the will to keep playing these games with verizon so if this is going to be the norm I might as well go somehwere else and hope for the best instead of expecting the worst.

Answer 1

    ansem35, it's important to us that we set the right expectation and ensure that you understand the charges on your billing statement. I'll walk you through the steps to uncover the mystery behind why your bill has been fluctuating for the last three months. First, let's take a look at the itemized detailed charges on your bill online at My Verizon so that I can walk you through the charges http://bit.ly/xB4iTc
You mentioned that you recently upgraded to a new phone with the Edge Program. There’s two reasons why your first bill after signing up for Edge might be higher than normal. Your plan change may have prorated charges based on the date during your bill cycle. Additionally, you are billed for the taxes on the purchase of that device, as well. However, we apologize if you were billed for an additional device payment since it wasn't applied to your bill correctly on the previous bill. This was billing error on our end. For more information regarding the Edge program, click http://vz.to/1olSLkw
Lastly, let's anlayze your average usage and get you on the best plan to avoid the $15.00 per GB overage charge. http://vz.to/1qhEcv5
We hope that we can restore your faith and prove that we're worthy of your continued business.
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