Charged with installati​on fee

When I signed up I was promised for free installation. I opted for self installation as I wanted to install it quickly. Somehow I couldn't do it as it was very complex.
As per plan, I am offered free installation, so thought of seeking help for installation. And finally got slapped by bill of $180. And guess what, none of the customer representative told about the charges. Seriously I feel cheated and why wouldn't the customer care representative not inform me ane expect me to pay for this 

One thing to keep in mind is that the free installation assumes you have existing coax and all the tech has to do is connect it up.
So if the tech had to run any new coax, there would be a charge.
That being said, I do know that some people have been charged incorrectly.
Hopefully you get it sorted out with contact from an agent.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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    You need to contact Adobe support contact our support team directly.& get the assistance for this.
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    Hi there,
    I'm having the exact same issue. I am located in Australia as well.
    I have been getting charged for the overseas transaction fees for 2-3 years now but I've recently discovered that Adobe Australia shouldn't charge people this fee after I spoke to my work colleagues who have the same Creative Cloud subscription.
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  • AND BOOM, slapped with a upgrade fee and activation fee!

    So, got two new iPhone 6's coming.  Walked in the store, and in 10 minutes we were out.  I was totally impressed with how fast it was.  I asked the sales guy to break down the cost, I got the 64gig phone, so he said "you will pay the full retail tax on the phone and the upgrade to the 64 gig, you will be trading your old phones so its a wash minus the tax and upgrade".  So in the parking lot I look over the banner length receipt. 
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    Times two phones?
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    Enter Manager 2. Those fees can be waived based on status and promotions, can we check your account?  No, I'm done here.
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    You are training you people to streamline the process without full disclosure on a tablet.  Sign here and your done? 
    Coverage - great
    Tech support- great
    Customer care/loyalty/service - really.  Ive been with you since the take over of LA Cellular. 
    I expected my INTEGRITY and HONESTY from you. 

    laveycrafter wrote:
    Mr Helper, Thanks but not the point.
    Say you buy a cheeseburger, but it comes with no cheese.  You paid for cheese, you drove away with what you thought was cheese, Do you eat it, or do you turn around and do something about it.
    56% discount. Yea me!  I got a 56% discount but got screwed out of $130 for it.  WooHoo.
    Forever is a long time too, funny about forever, I saved my receipt from my last upgrade, no activation fee, forever must have just started in 2012?
    Hey man, all I'm asking is for a transparent breakdown, you on the other hand go ahead and enjoy your cheese burger with out the cheese.  A roy-al.
    You're burger analogy is wrong. You did get cheese. You're just annoyed you were charged extra for it a not knowing it would be extra.
    Not sure where you're getting $130 from. if you had 2 lines  1 new and 1 upgrade that's $65 $35 for the activation fee on the new line and $30 for the upgrade fee on the other line. Also as I said you can avoid upgrade fees by paying full price. Verizon doesn't even have to offer discounted phones. Ina few years when all carriers go to the full price model and dump subsidies you'll be wishing for an upgrade fee.
    I've been with Verizon since 2006 and they had activation fees back then.
    It IS transparent. First it's on your receipt. Also our store has a sign right at the counter that CLEARLY states that upgrades are charged a $30 upgrade fee. And the phone price tags should have them too.

  • Charged a broken device fee for a device not broken when sent.

    I needed to start communication with others in the community about my most recent transaction with Verizon, dating back to the start of January 2014. I have been a customer (with full subscription) of verizon wireless since 2010. My most recent transaction has been extremely unsatisfactory and has completely turned me off to renewing my contract with Verizon when it is complete.
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    I have spent a lot of money with these guys, and this seems like almost blatant robbery. If the cost made sense I would want to pursue the issue in small claims court. I am that insensed. At this point I started a new line to get a new phone and ended up paying more than retail for it, now I am saddled with another two year contract AS WELL AS having paid full price (now with a $299 fee) for the phone. I broke a screen once with my Samsung S3 and it cost me $100 to fix. I  would have NEVER sent a broken phone in to get charged $300 for. I have to say I am extremely dissapointed. Safe to say once I stroke that check Verizon will have officially lost a customer.

    Here is the problem. Verizon sent you a label to return the device via a carrier of their choosing. USPS or FedEx or UPS
    when you packaged it there is a certain responsibility that it is packed securely.
    Now having said that there can be a doubt; that the device was damaged by the return carrier. But that is an uncertainty, and it would be a decision for a court to decide.
    You can file a small claims case against Verizon wireless and ask for the $299 plus the filing fees and the amount you lose from work per hour and then have Verizon prove that the photo was actually your photo.
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    Verizon will more than likely contact you prior to the court date to settle. If they do settle with you, get the settlement in writing first and for the full amounts. Do not agree to arbitration and if the settlement does not meet your needs simply refuse and go to small claims court.
    I wish you, Good Luck

  • I was just charged a hidden upgrade fee......

    and when I called Verizon Customer Non Service about it, Tasha told me everyone was paying it and there was absolutely NOTHING that could be done. I calmly told her that since we have been customers for the past 15 years, we didn't have to pay any UPGRADE, change phone, transfer contact or any other silly fee that had been conjured up. Tasha told me that since April 1, this was new. I asked Tasha where I would have know about this charge and was smartly told that by going to myverizon. com, I could have found the information............sure, if I'd actually been searching for it, but since I'd never had to pay them, why would I? Were they mailed to me with my bill in advance, No, was it emailed to me? No, was it sent as a text on my phone since my upgrade was impending? No.  I then asked what Verizon did for me to earn my $30 and again was smartly told that they had changed my contacts, showed me how to use the phone and had set up my apps. Maybe I'm dreaming, but I'm sure the guy at the Apple Store that sold me the phone AND set it up would have something to say about that. Oh, she did say that if I'd gone to the Verizon store to buy my new phone, they would have told me. I stopped going to the retail stores ever since they stopped serving customers. Clearly, Tasha wasn't feeling how badly jipped I'm feeling and I asked to speak to someone above her that could maybe understand that I didn't want to pay this outrageous and simply unethical hidden fee. She told me that her manager Troy, was on vacation for 2 weeks and couldn't be contacted and that no one was taking over in Troys absence, so I was simply out of luck...BUT  I could write a parcel post to a nameless person, in a city far away where I would have no idea how to follow up. Fine, Tasha, you win, could I please do the survey after we hang up so I can at least talk about my service tonight, "Oh, sorry we would have had to offer that to you before we started the discussion but now it's too late". $350 a month I pay to Verizon, I bet ATT would like my money!
    Should anyone at Verizon care to call me back, the only call I want is the one refund my $30.
    <Personal information removed for privacy>
    Message was edited by: Verizon Moderator

    Did you go post on Apple's forum about how the salesman that knew about the upgrade fee didn't tell you? Welcome to the new generation where your expected to educate your self.
    Due to your choice of going else where purchase your device, you take liability of finding out what fees you will incur, Verizon can't hold your hand and advise when they aren't aware of what's going on.
    AT&T will take your upgrade fee money I am sure!!! Either way you go, your going to pay.
    You probably knew about the fee, and thought if you went through Apple they wouldn't charge it.
    Your ignorance to the fee doesn't make it hidden.
    Secret about Customer service, it is their job to get you off the phone with out talking to a Supervisor. As that Supervisor has better things to do than listen to the same sob story the last rep had to listen to, only to tell them the exact same thing.
    AT&T Post:
    http://forums.att.com/t5/Phone-Upgrade/Upgrade-Fee-question/td-p/3225859
    My wife is due for an upgrade and I was wondering when exactly you have to pay the $36 fee, do they charge you at the store? or will it simply be added to your next months bill?
    Sprint Post:
    http://community.sprint.com/baw/message/425906
    I completely understand when I buy a phone using an upgrade I get it at a discounted price and Sprint extends the contract I have and charges fees to make up the cost.  However I received a phone as a birthday gift from my boyfriend who bought the phone for me at full price.  I was charged $36  as an upgrade charge.  Are you serious?
    Tmobile Post:
    http://androidcommunity.com/verizon-upgrade-fee-isnt-as-bad-as-it-sounds-20120411/
    AT&T and T-Mobile both have been charging $18 for their fee for a long time, and this February AT&T doubled that fee to $36 — making Verizon’s $30 seem not so bad.
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    I pre order Iphone 6 this morning. Why was I charged a $30 upgrade fee when I havent been in a contract for almost 2 years? Also will they divide the price of the device over several bills like they have for me in the past?

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