Charger or the phone?
I have a normal apple charger and a dock which charges my phone two and my phone charges on and off or not at all. My phone has been acting up a little lately like randomly dimming the screen battery symbol In top left corner disasters when charging. Can some one help me? I have iOS 7 and it's all up to date
it sounds like its your phone if its acting weird i would go get it fixed with an apointment with apple
Similar Messages
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although I plug my iphone5 into a power socket or my laptop,the phone will not charge. The phone indictaes it is charging, but the phone does not recharge
Hi syvliebaby88888888,
If you are having issues with recharging your iPhone's battery, I would suggest that you troubleshoot using the steps in this article -
iPhone and iPod touch: Charging the battery
In particular, this section -
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge until your device turns on. This could take between 10 and 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue persists, please contact Apple Support.
Thanks for using Apple Support Communities.
Best,
Brett L -
I need help! I updated the new 6.1.3 last night. Since that time my phone will not charge. The phone is plugged in and shows as charging but the battery still drains. What can I do? I need help!
Restore iPhone with iTunes on your computer.
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My phone turned its self off for about 10 minutes, when it came back on it went from 84% to 18%. When I put in on the charger it shows the plug symbol as if its fully charged but the phone stays at 18%. Over time the battery dropped, but it went from 18, to 9, 3, then 1, and every time I put it on the charger it doesn't actually charge. Now my phone is off and it will not turn on.
I'd suggest taking it to apple. Warranty or no warranty.
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is it bad to connect my iphone charger to the phone THEN i plug in the charger to the power outlet? would it mess up the battery?
No.
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I have updated my iphone 4 (AT&T 3G) last week to IOS6.1, battery dies within 90 mins fully charged, and the phone gets really hot! What's the fix? Pls help!
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
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No power from the charger to the phone. The charger would lit up from the...
No power from the charger to the phone. The charger would lit up from the
wall of the usb outlet if it is working. The problem is no power at all so
i have been using the LG charge for my phone all these timed.. try as you
suggest no good either. It would say same thing. Use original charger...
it is on original charger..At least I'm in same boat. Misery loves company. Paid for new oem charger that takes 8 hours to charge.
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yesterday my charger was working fine, all day long I got home and go to plug it in and it's not working, I let my phone die and it starts working like the battery symbol shows up but once the phone is on it stops working. I've tried a couple of leads but I know they aren't proper apple and it still doesn't work, my friend said I've probably fried the battery but I'm not sure, but I know since I got the phone the battery hasn't been all that good, it charges quickly but then also dies quickly, I really don't know what to do and I really need some help, should I get a new lead or replace my phone because I have insurance?
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
If nothiing above helped, restore the iPhone to factory settings > Use iTunes to restore your iOS device to factory settings -
$300 charge for the phone i did not ask for!!!
Hello,
my name is Irina , phone number xxx-xxx-xxxx.
I came to a Verizon store (Harbor east branch on Fleet street, Baltimore., MD) two months ago to purchase screen protectors for my iphone. Before i left the assistant asked if there was anything else they could help me with. I said the home button wasn't working properly so they offered to take a look at it.
After inspecting the iphone the assistant said the issue could not be fixed and offered to order a replacement iphone for no additional charges, since the inspection had not detected water damage.
I gladly agreed! Received my replacement ipone, mailed the old one back. it was two months ago.
Now two months later i see a $299 charge for the replacement phone i received in march because they detected water damage in my old iphone.
How ridiculous is that? I did not ask for it. If i knew there was a chace of water damage why would i risk a $300 charge replacing my iphone when i could just wait a few months for the iphone 5 free upgrade?! My old phone worked fine, except for the home button being not sensitive.
And now you're expecting me to pay $300 for what?
The store has to take responsibility for this. The charge needs to be taken off my account. My whole family and i have been verizon customers for 5 years and i cant believe this is happening now!
If no action is taken to resolve this problem im going to file a complain to FFC Better Business Bureau.
I'm hoping to hear from a verizon representative as soon as possible. Customer service on the phone would not help.
I can not believe how difficult it is to find contact information to get in touch with the right people who will be in position to help.
Thank you for your coordination,
Irina
>Personal info removed<
Message was edited by: Verizon ModeratorSo, my son's iPhone 4s was having issues with the power button and the home button. I bought it less than a year ago and have also purchased the insurance. That said these kept sticking and didn't work, so we took it into the Verizon store where a sales clerk took it to the back and after 15 minutes came back to tell us that his iPhone was broken, and that the problems were common and we could get a new phone under the warranty. We asked 5 questions along the lines of are you sure? They said yes. They looked up our information and NOT ONCE did they advise us to go thru the Insurance option that I pay $9.99 a month for. This issue would be covered by warranty for SURE! They gave us a box to ship it back to Verizon in, ordered him a new phone, and wala it came in the mail 3-5 days later. THEN 10 days AFTER that, I get an email from Verizon telling me that they "disallowed" the warranty claim as the issue was not due to a malfunction of the phone but some kind of damage -- which then they included a picture of (and the picture did NOT even show on the email). They also wanted me to know that I would be seeing a $299 charge for the replacement phone. I didn't even PAY $299 for the original phone back when I bought it - there was a $199 promo deal going on. I called customer service - what a CLUSTER! They pulled up the email and could SEE the picture I couldn't - and the notation apparently saying that the phone had suffered WATER DAMAGE. This PHONE has been treated like GOLD -- it never had ANY Water damage, they are just trying to get out of honoring the Warranty. WHY would the service tech @ the Verizon store tell us it was a common issue covered under warranty AFTER inspection? WHY would he tell us that it would be taken care of and to send the phone into Verizon with a new replacement on the way?? The Customer Service person then shared with me "oh - I see you have the Asurion Insurance" - I said YES, I did get that when we bought the phone. She said we should have SENT the damaged phone thru Insurance for replacement. OMG! We RELIED UPON THEIR OWN employee to discern the nature of the issue. If they had looked up the account and saw I had insurance, why did they not go that route? What a *****. So net net - I AM NOT PAYING $299 for that phone - they can send me to a collection agency. Honestly what a racket and what kind of employees are working there - incompetent. I will NOT pay for that phone. The worst case should have been I had to pay the insurance deductible, but we relied on the Verizon store employee to diagnose the problem and provide recommended action - which WAS WRONG!
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Credit card charged when I order or when the phone is shipped?
Will my credit card be charged when the phone is ordered (3 am on 2/3) or when the phone is shipped? sorry if this has been asked. i promise I searched first.
ja1234 wrote:
whiteyanderson wrote:
The official VZW iPhone FAQ gives us very little useful info but, it does state that orders will not be charged until the phone ships.
yeah that is the way I read it. and I hope that is the case...on the last two phones I bought they cahrged me the day the order was processed...the X I ordered at 12:03 am on the 15th and it was processed at 2pm on the 15th the charge showed up on my account at the bank at that time( my wife works for our bank and called to let me know it went through) I tried to order a Dinc and my order got messed up when the screens ran out. My order got canceled and it took 6 days for them to credit my refund back... so I hope I read it right this time!
i'm guessing that may be in part why they have changed it. i doubt many people complained in the past when they would be charged and the product shipped within a few days.....but that htc incredible debacle was a joke. thousands of customers were charged for the price of a phone for a phone that they got a month later. i'm sure is was a customer service nightmare because if you've ever tried to cancel an order with verizon then you know you can forget about that. once the order was placed, they would charge your card. if you wanted to cancel it, you had to wait and refuse delivery, or take delivery and send it back. THEN you could get your $ back. i seriously called to cancel an order 2 hours after ordering a phone for my wife on the 800#. it couldn't be done. -
Charge overheats if Google Map is used while the phone is being charged.
I've encountered a strange problem:
The Charge does NOT overheat when using Google Maps on battery power.
The Charge does NOT overheat when being charged(either via AC adapter at home or DC adapter in car),
if Google Maps isn't open.
When Google Maps is open(GPS on) and the Charge is being charged, then the phone overheats and
shuts itself off after a warning message appears.
Verizon replaced the battery 3 times with brand new Samsung batteries. The phone was hard reset each time.
I ended up trying it on the Verizon corporate store's Charge on display. Turns out that the problem can be
reproduced in store.... Does anyone else have this problem?I don't know why this problem has been marked "Solved". It is not solved.
I have the same problem when using Google Navigation in the Samsung car dock and the car charger. I started off with a fully charged battery because posts on other sites have complained that the Charge cannot keep up with the power draw of the Google nav app while using the car charger. About an hour into my trip, I got a message that the battery was overheating and to unplug the charger which I did. I then had to contend with the screen going out because it was running on the battery.
I let the phone discharge to about 70% then tried the car charger again. Within a few minutes, I got the same overheating message. It was not an overly hot day and the car A/C was set at 68 degrees. THIS IS NOT ACCEPTABLE. I love this phone, but in the 3 days I've owned it, I've had one issue after another. Dropped Audio to other Verizon customers. Camera flash causing the phone to reboot. And now this issue. I hate to return it, but I'm running out of time.
Rich -
Droid Incredible charging more after the phone is off?
Hi I have read a lot threads regarding battery life and issues but I decided to post here since Verizon responds to these posts. Whenever I charge my phone I unplug it after the light turns green and its fully charged, after reading one of the forums I tried charging till the light turned green then I turned off the phone and to my surprise the light changed from green to orange and the phone continued on charging for another 30 minutes until it turned green. Is there a problem with the battery or the phone software recognizing fully charge too early?
I would appreciate any adviceHi I have actually noticed a difference because before after less than an hour the battery would read close to 90% but now its taking much longer, the reason for my post is that if the light is green when the phone is on and it says fully charged why can one charge for an extra 30 min when the phone is off? does this mean that the battery is not fully charged when the phone is on?
( P.S I am getting all day worth of work from the battery and wouldnt change this phone for anything -
I upgraded to iPhone 4s from 3g, can I use the car charger for the 3g with the 4s?
I have a new 4s and wish to use my existing car charger with the phone. The cables that came with the 4s look like the cables for the 3g and ipod I have, but appearances can be deceptive. Just wish to know if I have to buy a new charger or will my existing one work?
It should work just fine.
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Upgrade to OS 3.1.3 Appears to have laid the phone dead.
I just synchronized the iphone with Itunes, and confirmed to update to OS 3.1.3. At the finalizing of the process, the phone suddenly went out. I got an error message saying synchronize update was not completed without saying reason for failing.
The problem then is that it laid the phone dead, almost as it is short-circuited. I can not get it started, or contact with anything, having tried charging, rebooting the phone etc. It is ofcourse not detected when connecting to the pc either.
I have never had problems with the phone or with the synchronizing process before.
Did this OS upgrade kill my phone/battery? Nothing in my pc setup, cables or software can have caused this. Everything with phone and computer is in original condition.I have tried both of the USB ports on my macbook, direct, not via a hub. The connection is good because it knows that the iphone is connected 'in recovery mode'. The phone was fine until I followed the instructions to upgrade. I went to the support page and have tried repowering the phone, the computer, checking I have the latest version of itunes etc. error 21 is not on the list of specific problems. I'm at my wits end!
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I'm still being charged for returned phone (from November 2014)!
This has been a long issue. This phone in question, or the charge for the phone, was returned to the warehouse on November 28, 2014 (for which I still have the tracking#)! Verizon said they show it's returned! The latest excuse is that the warehouse is backed up on issuing return credits. FIVE MONTHS BEHIND THOUGH?! Come on now. I and my husband have called AT LEAST twice a month since to get this resolved, all to no avail. We are so fed up with this. We've been promised the credit numerous times along with countless call backs that never happened. Now our service is being threatened. We are NOT paying for Verizon's mistake. Especially a $700 mistake. The funny thing is that I just called two days ago to check the status and today I received a text saying "This is a notification of a missed arrangement made with VZW". Wow, really? My arrangement was a Ticket filed with Verizon for THIS issue (which I still have the ticket#). I don't know what else to do besides leave the company and switch to Sprint who is offering to pay whatever it takes to switch (though not this ridiculous, absurd charge). My next options would include the contacting the warehouse myself, contacting the BBB, contacting my regional Verizon President, and lastly taking this to small claims. We've had it.
I have also been dealing with same issue since December and have been re-assured "it's been taken care of" Surprisingly its mid-April and still same circle and now I'm to over 60 hrs on phone with managers who keep throwing the previous one under the bus. I've actu now called two other phone providers and now working on contct buy-out because time is money I do not care about my time or corporate benefits at this time because all it seems is that everyone wants to get someone off the phone. I have confirmed my phone has been there as my tracking number proved and that the device number was wrong because a previous verizon team member did not update device number when I had insurance claim. I've been told the form was submitted then, the next time I was told that from was wrong, then the next time the device number was wrong, etc. all through this each and every time I was told not to worry as they could all tell my device was back in the warehouse. This has been a joke because I continued to get calls and nobody has the record of complete call. Then this week my phone was disconnected 1 day after new payment was due because I was unable to log in and confirm the device was removed. I called because of this and everyone things I had a credit for the service but that's not even it, the credit is for the device that was received nobody has done anything for service plus just keep charging more fees nobody can explain. Slap to the face was Thursday I was offered a $5 credit, I got another call today for $35 (a fee I paid Thursday) and they actually said they were doing me a service by calling, yes I was at edge and yelled and then asked for manager and was told one minute then he hung up on me. I called into customer service asked for a manager been on hold 47 minutes now keep having the same person come on the line trying to solve and at this time because the true notes aren't on there it's just getting more irritated. This same complaint will be sent to correspondent mobday with specific names as to who I spoke with becau besides all the over promising and not delivering each person had some different reason they could only give first name. Some gave phone ref number which made me feel a little better about notes but most just seemed to play what felt like "I'll see how long they'll sit on hold because they can't track back to me". I've had 2 survey calls and gave true opinion (1st one I was happy because that was before I found out it was all false promoting) then the one this week lowest and told I'd get a call to discuss. Hasn't happened. Enough venting but maybe by posing at least I'll know I'm not the only one that has this same issue.
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