Charging Zen Stone Plus

when I plug the Zen Stone Plus into the computer via the USB port, the LED light that blinks is blue (the manual says it's supposed to be orange) - does that matter also the icon representing of the amount of battery left in the player is constantly at 20% on the Creative Media Lite program (downloaded from uk creative website) no matter how long I charge it, and the low battery sign is always shown on the player display even after unplugging. Otherwise, the mp3 player does not show signs of being charged. How can I charge it'sthanks

U can check the accessories and see that whether the charger is the same...by the way i would like to ask u how many hours for u to charge ur zen stone pluz

Similar Messages

Zen Stone Plus won't charge for more than 10 min

When I charge my zen stone plus, withint 5-0 mins it will be full, as indicated by both Creative Mediasource lite as well a the blinking blue led.
But once I turn on th eplayer i am shown with only 2 bars of battery and within 5 minutes of use I am down to one bar.
What's going on?
Resetting the player doesn't seem to work at all!
I haven't even had a chance to properly use it at all >

Me 2... I bought 2 Zen stone plus and the two wont charge for long too... I leave it for 4hrs and still the battery bar is only one bar full. Hai~~sad... And to make things worse, one of them the volume button is faulty. Anyway does anyone of u haf creative support hotline?

Zen Stone Plus Charg

Good day! I have a problem with my Creative Zen Stone Plus unit. The battery does not get a full charge and according to my Creative Media Lite, it's only 20% or so full. However, when I turn the player display on, it indicates that the charging is already complete (blinking blue LED and a plug sign instead of the lightning sign). In turning the product on, it reads that the player only has two bars? left and then turns to one bar after just 5 minutes of playback. This is crazy since I charge it as sson as the battery indicator reaches one bar. So obviously, it isn't charging. I've already installed the new firmware, resetting and formatting the player, and everything else that I could think of I've already tried them. Went through the messages in this site and all I can see are problems with their own players and no worthwhile solution from the Creative Tech team. I went on as much as to locally look for the service provider of Creative here in the Philippines but they all seem to know less than myself regarding the product.
A side question and comment is if it would be better for my battery to run until there's no more bars in the indicator left (not necessarily drain it) or charge as soon as it hits one bar. The crazy thing is, I'm presumming with the hassle that it is producing, most probably the battery is not in its optimum condition anymore due to the trials that I have been doing to resolve this problem. The crazy thing is that the service provider I've been mentioning also told me that I can charge the player even when it is on, now reading the messages and from my stock knowledge I realized that what she did was irresponsible and utterly detrimental for my battery. This is such a sad condition considering that Creative is just building its name and they seem to be unable to provide a good customer support base for their clients.

Not sure if this hel
ps.
.. I had a similar issue with my new Zen Stone.... Following it's first charge (+3 hours), I used?the player?until the battery went 'flat' and it turned itself off... I tried to charge the player up several times?without success - Creative Media Lite continually reported the battery as having 7% charge - but this never improved... Prior to me taking it back to the store I bought it from, I did a 'reset' (paperclip hole on the top side)... Low and behold - the player started to charge up again....

Zen Stone Plus: does not charge/power on / isn´t reconized by my

Hi!?Bought a few days ago a zen stone plus but haven't tested it. Aboiut 2 weeks later I opened the boix and noticed the player does not charge, or power on and is not recognized by my pc as well...
What should I do? The shop where I bought it is about 600 km away from my home...
Regards?

Try it on another PC if you can to be sure the player is having a problem, if it does the same there then I would advise contacting Customer Support so they can assist you.
Cat

Serious problems with charging my brand new ZEN STONE PLUS...help

i've read the manual and the how-tos countless of times... did everything on what the Knowledge Based section suggested... and still, my dear Zen Stone Plus isnt charging! i've downloaded the firmware with hopes of solving my problems but it doesnt work! its pathetic-ally dangling from its USB connecter which is connected to my computer.... my computer is a windows xp, runs on high speed broadband and is not in power saving mode or standby mode... i've been working on this problem for 3 days now since i bought this mp3... its 3.20am now but i really am determined to fix this problem...! pls guys, i literally beg you to help me out coz i'm really close to breaking down... HELP! *cries*

Hey, Dale, thanks so much for getting back so fast... well, i've just plugged it in the rear USB port (you don't wanna know?how dusty it is at the back... :smileyindifferent... unfortunately, it still isnt charging properly... the Creative Media Lite says its 49%, then goes to 52% then goes to 47%... but, the mp3 LED screen says its fully charged... -.-" i'm at my wits end here... anything else?i can do?

Problem with my brand new mp3 player Zen Stone Plus 2GB ( with built in speaker )

Hi .
I have purchased the following Zen Stone Plus 2GB with built in speaker on 24.06.2008.
From day one, it had a charging problem . Initial charging it'snever go beyond 87%.
After using it for 2 days, at the time of recharging , I found my player won`t get dectected in my PC .
I took the set to the vendor for a checkup . He tried to solve it by resetting , formating etc. But he could only able to to format it's sacrificing its 50% of its allocated space.
My vendor then changed the set with a brand new one, againts that faulty one .
Now the new one worked well for 3 - 4 days , but it is now totally dead .
But the set did not give any indication before it become completely dead.
A few dust particles inside the LCD screen was also observed. I can`t understand how come dust particles can enter inside
a player which is sealed box pack .
Next issue is with the battery which CREATIVE promised of giving a backup of approx 20 hrs of continious playback , which with minimal scuffling and with minimal settings lasted for 0 hrs approx ( 50% less than promised ).
Another thing that i must state is the problem of FM Reception . It is simply terrible . In the same area where my mobile's FM reception is fine , Zen Stone's FM failed to give any reception .
I came to know about Zen Stone Plus from of my friend , who is using Zen Stone Plus GB without any problem for long time.
Pls tell me what to do now, since my player is compleately out of order now , and pls suggest me something regarding the issue of battery backup , FM reception ... etc.
Now i am in a total mess . I just dont know what to do with the set that is few days old .
Pls help urgently .
Waiting for any valued suggestion .
Bye ...

Hi,
I would suggest getting in touch with support, they might be able to help you with this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Battery Replacement Zen Stone Plus

Li-Poly batteries last approximately 3 years after manufacturing (charged or not). So if your Zen Stone ceases to function and it has not been abused, it'ss likely a dead ? no longer can be charged - battery.
I purchased a battery (actually 3 to meet their $ minimum) from allbattery.com? Polymer Li-Ion Battery 3.7V 240mAh. Order it with NO PCB option. $3.99 each plus shipping. After they arri'ved, I note the brand name is ?Tenergy. Original battery specs from Creative are 280mAh, a nominal difference. Specifications I didn?t have were charging requirements, but I?m happy to report they recharge seemingly identical from the Creative OEM batteries.
<table cellspacing="0" cellpadding="0[/img]<tr><td>This battery replacement takes some skill and is, obviously at your own risk. Suggest examining ribbon cable prior to ordering batteries. My unit is a Zen Stone Plus with Speaker.
</td></tr></table>?
BATTERY REPLACEMENT:
Run Exacto knife or small utility knife around sides and end NOT including end opposite display (or you will cut through a ribbon cable) penetrating no more than 0.075 (/6th inch) to split case of Zen Stone. It may be necessary to insert small jeweler?s screwdriver directly at corners to gently pry, releasing positioning studs. If you?re lucky, you won?t break off studs, but if you do, don?t worry they are mostly for alignment purposes.
Lift off control pad (volume up down, fast forward, reverse, center select button) Remove two Phillips screws holding pc board to bottom case and lift edge of pc board with small screwdriver under USB port.
Hinge pc board up with headphone jack on top and lift up battery with screwdriver.
Examine ribbon cable, which is folded around control board and sandwiched between control board and pc mother board. If cable is torn (or cut) you?ll probably have to throw Zen Stone in trash as this cable may be impossible to repair.
Remove white tape from top of battery and unsolder + and ? connectors
Tint ribbon cables with solder (I used a little solder paste to get solder to stick), the solder in wires, paying attention to + and ? terminals. Be very careful not to touch the ribbon cables together or solder on a metal surface.
Cut a piece of electrician tape and wrap around ribbon cables and soldering joints.
You can test your Zen Stone prior to assembly.
Reassemble in reverse order using a pin, tooth pick or small paper clip and clear silicone caulk around edges. Wrap elastics around unit holding upper and lower case together while caulk dries.
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">?
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">?
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Sorry this board does not support pictures

&Hi,
Thanks for creating this guide. This forum does support pictures, click on Insert/edit image to insert an image. Take note that only urls are accepted so images have to be hosted on an external image hosting site like tinypic. Oh and welcome to the Creative Forums.

HELP! Brand New Zen Stone Plus WON'T TURN

Just received the product today, downloaded and installed the latest software. Charged the unit for 3 hours and successfully loaded mp3 onto the player. Following every direction and clicked the "safely remove hardware" option. All ready to go... press the on/off button... NOTHING HAPPENED! No screen! LED light did not turn on! NOTHING!
So went to Creative site and follow the "fix it myself" direction, reset the player did not work, formatting the player did not work. There is no firmware download available for Zen Stone Plus (only Zen Stone), so I could not try that option.
I am starting to think there is a defect in my player. Do you guys have any suggestion on what I should do? Does any know how to contact Creative's US customer support (email address and/or phone numbers)? And please don't refer me to the 3 dollars to 30 mins support because I already spent money expecting to buy a non-defecti've product.
I tried looking for the customer support number before posting this message. I did not know Creative have such a poor customer support system! I clicked the "email support" on its site and it directed me to some "fix the player yourself" page (I also tried those solution but did not help), and does not lead to any customer support number! HORRIBLE!Message Edited by misellu on 07-3-20070:6 PM
****** UPDATE*********
Thanks for everyone's suggestions.
Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
Just like I wrote it when I posted the problem, I tried different time intervals and it still wouldn't turn on. I couldn't have lock the unit because it requires power on to turn on the lock (which I was unable to turn on the unit).
The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
Message Edited by misellu on 08-05-200702:2 PM

mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

Zen Stone Plus won't turn

Hi,I recieved a new zen stone plus for christmas and it told me to charge it for at least 3 hours.Well...it's been 2 days and I can't get it to respond or turn on. It responds when i plug it into the usb and it says it's charging, but the light never blinks. It just keeps charging.When i hit menu, it does nothing at all.Any ideas?

One might want to read this thread..... right here..... http://forums.creative.com/creativelabs/board/message?board.id=dap&thread.id=2477
You know, the one that is stickied.....
More specifically, this part.......
"Battery - Lithium-Ion Polymer
#. Battery won't charge "out of the box" new player.
A. First, read above "Getting Started"
B. Next, try a different USB mini cable.
C. Next, there is a battery manufactuer's failure rate < %, in which the Lithium-Ion Polymer battery refuses to charge.
Creative, ships the Zen MP3 players with no charge so there is very small probability that? you could have one.
I call it the "Deep Six Discharge Battery" Call / Contact Creative.
#2. Battery won't charge properly after using the player for some time.
A. When you plug in your player into the USB port via mini USB patch cable, the connection resets the player to the "docked screen" with the battery level gas guage , in the right hand corner.
Sometimes this action does not reset the player properly but there is no indication to you that the player is charging.
Just disconnect/connect the USB cable again.
B. Sometimes, the Zen player gets confused and you have to do a Recovery Mode "paper clip reset" which forces the player into a "special menu screen" to clean-up the player and to reset the player which allows showing the "docked screen" while charging the unit. See Zen User's Guide for explicit instruction und FAQ.
C. Since the Zens came out late in 2007, the maximum of 300-500 charge/discharge should not apply YET? but users beware, as with any other Lithium-Ion Polymer battery it will not charge fully "like new"? because of a " fixed shelf life" (2-3 yrs)?OR too many charge/discharge cycles. A battery replacement is in order."
There is a reason why that thread is a sticky guys. You're supposed to read it.

The New Creative Zen Stone plus with built-in spea

?i was thinking of buying the the New Creative Zen Stone plus 2GB?with built-in speaker. http://creative.com/products/mp3/zenstoneplus/?The product detail info claim a 20 hours battery life of this product. . is?this a?true claim ?2. is there any problem about the charging process of this product?because the "previous" Creative?Stone Plus has a charging and?battery life problem. 3. Or should i just settle for the Creative muVo v00 2 GB instead ?Any thoughts guys?Thanks

xmouse,
Here you go:
Firmware for Zen Stone Plus w/ Speaker
You can find any other files you need by going to "Support" and then "Downloads" on this website.
Good luck,
Dale

Zen Stone Plus: Does it start playing again where i stopped the so

I hope one og you can help me.
I want to know if the Zen stone Plus MP3 player starts in the same song after it has been turned off.
So if I turn it off 3.4min in a song, does it then start at 3.4 when i turn it on again, or does it start from the beginning of the song
The reason i ask is because i often use the mp3-player to hear "sound-books", and the files are often very long, so its very annoying when my current mp3 player starts from the beginning of the file after i have heard maybe 30 min

I believe the pattern with the Stones has been that if you plug them in for charging, even if you don't update the mp3s, playlists, etc., they essentially get "reset" when they resume.
They pick up where you left off as long as you *don't* plug them in for charging, changing what's loaded, etc.
I don't recall it being possible to do something like set a bookmark.
Basically, you should have several hours of play / resume time like you desire, but if you have to charge the player at some point, you'll have to go back to the beginning of the file. Not sure if they can alter this in future firmware or not.

4GB Zen Stone Plus on its

As reported on Epizenter, Creative has announced that a 4GB model of the Zen Stone Plus will soon be available to the public.
Unique features aside from the 4GB capacity include:
*ACC (Un-DRM'd) File Support
*2hr battery life
This player is promising and hopefully will deli'ver what you are looking for.
Hope this helps!
To read the article from www.epizenter.net:
http://epizenter.net/comment.php?comment.news.346

funny(!!) I have the same model (Zen Stone Plus) and the exact error occurs to me to --a power sign and NO CHARGE!!
I thought I heard that with Zen -starting it (re-boot) with the Zen plugged-in already will let it work? I tried that and , that didn't help.. -Does any Forum user have any idea what to try?

Queries about Zen Stone Plus 2GB with built in speaker .

Hi ,
This one goes out to all friends who have?used Zen Stone Plus with built in speaker for some time ...
As stated in the box pack of giving a standby time of 20hrs continious playback ...
What is the approx backup time it offers or rather it should offer on minimal scuffling and minimum change of settings of the player?
Reply soon .
Byeee .

I haven't tested it off yet as I always charge it after one bar of the battery indicator has gone. But thought I try to use it'suntil it's completely flat this time. After listening to 4. albums and minimal playing in the menu the battery indicator still says full.

Problems with Zen Stone Plus & Vi

Hi - can anyone help please?
I have a Zen Stone Plus 4gb which works fine on my friends pc runing windows xp but when I use it on mine running vista it recognises it in device manager but shows there's nothing on it despite there being various songs/audio books on, so can't drag & drop other items to/from it.
The player seems to crash when plugged into my pc & I have to keep resetting it, even when I'm only trying to charge it up.
The player is fine on an xp pc - it seems vista is the problem. I've gone back to an xp pc to download the latest firmware which it seemed to do ok but still doesn't work on my vista pc.
Has anyone else experienced this? If so, how did you sort it out?
Any help would be much appreciated.
Thanks, Sue

Have you installed the Creative Mass Storage Driver .07.00.250 (3.24 MB)?

Creative Zen Stone Plus Returns First Track On Player After Recharge

? Hi Everybody... I didn't see this topic posted on another thread, but I wasn't going to read thousands of posts to get this answer either. My problem is I own two players, one is a Creative Zen Stone and the other is the Zen Stone Plus. My Zen Stone does not return to the first track on the player when I recharge it (it remains on the same track), but the Zen Stone Plus does. This normally wouldn't be a big deal, but my mother-in-law listens to audiobooks. Sometimes those books don't have seperate tracks which means there is a single track that runs for like 6 - 8 hours. Is there a way to allow the player to pick up where it left off? It is a real pain to have to fast forward through most of an audiobook, especially when my player (the less expensi've player) continues where it left off. BTW.... Letting her have my player is not an option since hers has a display screen and mine doesn't.

So, reading the forum, it seems we have seroiusly problems with charging.... I'll try all I've read: disabling "energy conservation mode" on USB root, using an USB powered hub as Battery Charger, updating the Firmware, formatting / resetting the player and then using cml and the led to charge it to the full. I hope it solves, at least for me.... ?

Charging Zen Stone Plus

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